Module 2: Key systems of effective training institutions

MOA – FAO – TCP Workshop on Managing Training Institutions

Beijing, 9 July 2012

Objectives (I)

To recognize five key systems involved in managing training institutions: academic; financial; human resources; information technology; and marketing.

Objectives (II)

To understand the contributions of each system to the effective and efficient operation of training institutions.

Objectives (III)

To review national and international examples of tools or processes through which training institutions manage these five systems.

Key systems: academic

Academic systems constitute the core business of training institutions.

Effective academic policies and procedures are essential to such institutions.

Key systems: academic

Assess needs. Design training. Facilitate training. Support the transfer of learning. Evaluate training.

Key systems: academic

Governance. Planning. Reporting. Registration and student services.

Key systems: financial

Training institutions require financial resources in order to develop and deliver effective training programs. expenditures sources of revenues

Key systems: financial

Training institutions must have effective financial systems in place for: budgeting; administration; and reporting

Key systems: human resources

Effective training depends upon the contributions of many people: trainers; administrative and student service staff; program planners and managers; and leaders.

Key systems: human resources

Attraction, recruitment and selection. Orientation, training, and coaching. Performance assessment and feedback. Professional development. Retention. HR planning.

Key systems: IT

Training centres rely on information technology in many ways: staff productivity; data management; communication; and teaching and learning (face-to-face and online

learning).

Key systems: IT

Training centres need well-developed systems to: forecast IT requirements; budget for the costs of those requirements; maintain required hardware and software; and replace such hardware and software as

needed.

Key systems: Marketing

Marketing systems ensure that training programs are attractively designed, appropriately priced, and effectively promoted such that members of target audiences become aware of those programs and decide to enroll – key to having the right quality and quantity of trainees.

Key systems: Marketing

Promotion.

Public relations.

Example of key systems

Continuing Education, University of Calgary

See the Training Manual for Background Outline of the five key systems

Practical tools

Budgeting spreadsheet

Reporting spreadsheet

Thank-you.

Time for questions and discussion.