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ASH MAURYA @ashmaurya [email protected] PracticeTrumpsTheory.com MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY

MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

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Page 1: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

ASH MAURYA@ashmaurya

[email protected]

MODULE 5 - LESSON 6USERCYCLE CASE-STUDY

ash

Page 2: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

Time

BlogBook?

Workshops

Page 3: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

USERcycle - Version 1

Problem Solution Unique Value Proposition

Unfair Advantage Customer Segments

Key Metrics Channels

Cost Structure Revenue Streams

Lean Canvas is adapted from The Business Model Canvas (http://www.businessmodelgeneration.com) and is licensed under the Creative Commons Attribution-Share Alike 3.0 Un-ported License.

30-day Free Trial @ $50/month Freemium model to follow

Troubleshooting trials is hard.

Metrics can’t tell you why.

User motivation decays exponentially.

Existing alternatives: Homegrown, Drip emails, Salesforce + Eloqua/Marketo

Software companies

Early Adopter: Pre-PM Fit and familiarity with Lean Startup

Turn your users into passionate customers.

High level concept: KISSmetrics meets Mailchimp.

Event based tracking

“Metrics are People”

Lifecycle Messaging

Personal Authority

Advisors

Blog

Book

Workshops

Hosting Costs - heroku: $150/month People Costs - 2 people = $20K/month

Success Goal: $10M revenue/year in 5 years

Page 4: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

SUCCESS METRICS CURRENT METRICS

PROBLEM/SOLUTION FIT PRODUCT/MARKET FIT SCALE

Lean Dashboard Lean Stack by Spark59.com

How is your customer funnel performing?Identify your current stage.List out customer lifecycle (AARRR) metrics.

EXPERIMENTS

KEY OBJECTIVE ACTIVE EXPERIMENTS COMPLETED EXPERIMENTS

BUILD MEASURE LEARN

1 2 3 4

5 6 7 8

EXPERIMENT QUEUE

9 10 11 121 2 3 4

13 14 15 165 6 7 8

How will you determine if this is a problem worth solving?What is your early validation criteria?How many customers does that represent?By when?

How will you determine if you have built something enough people want?What is your revenue goal?How many customers does that represent?By when?

How will scale your business model?What is your engine of growth?What is your revenue goal?How many customers does that represent?By when?

Determine right action, right time.What are your riskiest assumptions or leaps of faiths?What is your next significant goal?How will you get there?By when?

3 YEARS FROM NOW

8,000 CUSTOMERS

1.5 YEARS FROM NOW

800 CUSTOMERS

2 MONTHS FROM NOW

80 CUSTOMERS

Page 5: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

SUCCESS METRICS CURRENT METRICS

PROBLEM/SOLUTION FIT PRODUCT/MARKET FIT SCALE

Lean Dashboard Lean Stack by Spark59.com

How is your customer funnel performing?Identify your current stage.List out customer lifecycle (AARRR) metrics.

EXPERIMENTS

KEY OBJECTIVE ACTIVE EXPERIMENTS COMPLETED EXPERIMENTS

BUILD MEASURE LEARN

1 2 3 4

5 6 7 8

EXPERIMENT QUEUE

9 10 11 121 2 3 4

13 14 15 165 6 7 8

How will you determine if this is a problem worth solving?What is your early validation criteria?How many customers does that represent?By when?

How will you determine if you have built something enough people want?What is your revenue goal?How many customers does that represent?By when?

How will scale your business model?What is your engine of growth?What is your revenue goal?How many customers does that represent?By when?

Determine right action, right time.What are your riskiest assumptions or leaps of faiths?What is your next significant goal?How will you get there?By when?

3 YEARS FROM NOW

8,000 CUSTOMERS

1.5 YEARS FROM NOW

800 CUSTOMERS

2 MONTHS FROM NOW

80 CUSTOMERS

2 MONTHS FROM NOW

FIND 1,600 LEADS

RUN PROBLEM

INTERVIEWS

RUN SOLUTION

INTERVIEWS

MARKETINGWEBSITE

TEASER PAGE

Page 6: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

SUCCESS METRICS CURRENT METRICS

PROBLEM/SOLUTION FIT PRODUCT/MARKET FIT SCALE

Lean Dashboard Lean Stack by Spark59.com

How is your customer funnel performing?Identify your current stage.List out customer lifecycle (AARRR) metrics.

EXPERIMENTS

KEY OBJECTIVE ACTIVE EXPERIMENTS COMPLETED EXPERIMENTS

BUILD MEASURE LEARN

1 2 3 4

5 6 7 8

EXPERIMENT QUEUE

9 10 11 121 2 3 4

13 14 15 165 6 7 8

How will you determine if this is a problem worth solving?What is your early validation criteria?How many customers does that represent?By when?

How will you determine if you have built something enough people want?What is your revenue goal?How many customers does that represent?By when?

How will scale your business model?What is your engine of growth?What is your revenue goal?How many customers does that represent?By when?

Determine right action, right time.What are your riskiest assumptions or leaps of faiths?What is your next significant goal?How will you get there?By when?

3 YEARS FROM NOW

8,000 CUSTOMERS

1.5 YEARS FROM NOW

800 CUSTOMERS

2 MONTHS FROM NOW

80 CUSTOMERS

2 MONTHS FROM NOW

FIND 1,600 LEADS

RUN PROBLEM

INTERVIEWS

RUN SOLUTION

INTERVIEWS

MARKETINGWEBSITE

TEASER PAGE

Page 7: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

STRATEGY PROPOSAL

Background

Current Condition

Goal

Implementation Plan

Follow-on Strategies (if any)

Author:Title: Created:

Analysis and Proposal

Name your strategy

Page 8: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

STRATEGY PROPOSAL

Background

Current Condition

Goal

Implementation Plan

Follow-on Strategies (if any)

Author:Title: Created:

Analysis and Proposal

What are you trying to achieve?

Page 9: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

STRATEGY PROPOSAL

Background

Current Condition

Goal

Implementation Plan

Follow-on Strategies (if any)

Author:Title: Created:

Analysis and Proposal

USERcycle PSFit Ash Maurya Aug 1, 2013

I have received several anecdotal requests for turning my homegrown metrics tool into a product which I want to explore further.

Page 10: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

STRATEGY PROPOSAL

Background

Current Condition

Goal

Implementation Plan

Follow-on Strategies (if any)

Author:Title: Created:

Analysis and Proposal

What does the current state look like?

Page 11: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

STRATEGY PROPOSAL

Background

Current Condition

Goal

Implementation Plan

Follow-on Strategies (if any)

Author:Title: Created:

Analysis and Proposal

What does the current state look like?Metrics

Assets/resources

Page 12: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

STRATEGY PROPOSAL

Background

Current Condition

Goal

Implementation Plan

Follow-on Strategies (if any)

Author:Title: Created:

Analysis and Proposal

USERcycle PSFit Ash Maurya Aug 1, 2013

I have received several anecdotal requests for turning my homegrown metrics tool into a product which I want to explore further.

Last 3 workshops with 30 ppl led to 6 interested parties.

Current Assets:1. Monthly workshops: 30-40 ppl2. Blog: 2000 unique visitors/wk

Page 13: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

STRATEGY PROPOSAL

Background

Current Condition

Goal

Implementation Plan

Follow-on Strategies (if any)

Author:Title: Created:

Analysis and Proposal

What are you proposing?

Page 14: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

STRATEGY PROPOSAL

Background

Current Condition

Goal

Implementation Plan

Follow-on Strategies (if any)

Author:Title: Created:

Analysis and Proposal

What are you proposing?

Root cause analysis

Page 15: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

5Whys and Constraint Analysis.

Page 16: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

STRATEGY PROPOSAL

Background

Current Condition

Goal

Implementation Plan

Follow-on Strategies (if any)

Author:Title: Created:

Analysis and Proposal

What are you proposing?

Root cause analysis

Analogs

Page 17: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

“If I have seen further, it is by standing on the shoulders of giants.”- Isaac Newton

Page 18: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

STRATEGY PROPOSAL

Background

Current Condition

Goal

Implementation Plan

Follow-on Strategies (if any)

Author:Title: Created:

Analysis and Proposal

What are you proposing?

Root cause analysis

Leap of Faith

Analogs

Page 19: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

Leap of Faith: Being known as an “expert” will drive early adopters

Testable Hypothesis: Blog post will drive >100 early sign-ups

Page 20: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

STRATEGY PROPOSAL

Background

Current Condition

Goal

Implementation Plan

Follow-on Strategies (if any)

Author:Title: Created:

Analysis and Proposal

USERcycle PSFit Ash Maurya Aug 1, 2013

I have received several anecdotal requests for turning my homegrown metrics tool into a product which I want to explore further.

Last 3 workshops with 30 ppl led to 6 interested parties.

Current Assets:1. Monthly workshops: 30-40 ppl2. Blog: 2000 unique visitors/wk

6 interested parties is not yet a problem worth solving. Business model requires 80-100 strong leads.

Leaps of Faith1. Problem is active and easy to articulate.2. Lifecycle messaging solution generates interest.3. Current channels are sufficient to test PSFIT.

Proposal:Use interviews to develop mafia offer then rollout using 10x approach through marketing website.

Page 21: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

STRATEGY PROPOSAL

Background

Current Condition

Goal

Implementation Plan

Follow-on Strategies (if any)

Author:Title: Created:

Analysis and Proposal

What is the goal?

Page 22: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

STRATEGY PROPOSAL

Background

Current Condition

Goal

Implementation Plan

Follow-on Strategies (if any)

Author:Title: Created:

Analysis and Proposal

What is the goal?

Page 23: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

STRATEGY PROPOSAL

Background

Current Condition

Goal

Implementation Plan

Follow-on Strategies (if any)

Author:Title: Created:

Analysis and Proposal

USERcycle PSFit Ash Maurya Aug 1, 2013

I have received several anecdotal requests for turning my homegrown metrics tool into a product which I want to explore further.

Last 3 workshops with 30 ppl led to 6 interested parties.

Current Assets:1. Monthly workshops: 30-40 ppl2. Blog: 2000 unique visitors/wk

6 interested parties is not yet a problem worth solving. Business model requires 80-100 strong leads.

Leaps of Faith1. Problem is active and easy to articulate.2. Lifecycle messaging solution generates interest.3. Current channels are sufficient to test PSFIT.

Proposal:Use interviews to develop mafia offer then rollout using 10x approach through marketing website.

Establish USERcycle as a problem worth solving and define MVP with a starting rate of 100 signups/mo.

Page 24: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

STRATEGY PROPOSAL

Background

Current Condition

Goal

Implementation Plan

Follow-on Strategies (if any)

Author:Title: Created:

Analysis and Proposal

Outline coarse implementation details with timeline

Page 25: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

STRATEGY PROPOSAL

Background

Current Condition

Goal

Implementation Plan

Follow-on Strategies (if any)

Author:Title: Created:

Analysis and Proposal

USERcycle PSFit Ash Maurya Aug 1, 2013

I have received several anecdotal requests for turning my homegrown metrics tool into a product which I want to explore further.

Last 3 workshops with 30 ppl led to 6 interested parties.

Current Assets:1. Monthly workshops: 30-40 ppl2. Blog: 2000 unique visitors/wk

6 interested parties is not yet a problem worth solving. Business model requires 80-100 strong leads.

Leaps of Faith1. Problem is active and easy to articulate.2. Lifecycle messaging solution generates interest.3. Current channels are sufficient to test PSFIT.

Proposal:Use interviews to develop mafia offer then rollout using 10x approach through marketing website.

Establish USERcycle as a problem worth solving and define MVP with a starting rate of 100 signups/mo.

1. Announce USERcycle with a blog post2. Drive problem and solution interviews3. Develop repeatable offer that works in person4. Gradually replace interviews with self-serve website

Timeline:1. Problem interviews: 2 weeks2. Solution interviews: + 4weeks3. Target goal reached: + 4 weeks

Page 26: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

STRATEGY PROPOSAL

Background

Current Condition

Goal

Implementation Plan

Follow-on Strategies (if any)

Author:Title: Created:

Analysis and Proposal

If this works, what potentially comes next?

Page 27: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

STRATEGY PROPOSAL

Background

Current Condition

Goal

Implementation Plan

Follow-on Strategies (if any)

Author:Title: Created:

Analysis and Proposal

USERcycle PSFit Ash Maurya Aug 1, 2013

I have received several anecdotal requests for turning my homegrown metrics tool into a product which I want to explore further.

Last 3 workshops with 30 ppl led to 6 interested parties.

Current Assets:1. Monthly workshops: 30-40 ppl2. Blog: 2000 unique visitors/wk

6 interested parties is not yet a problem worth solving. Business model requires 80-100 strong leads.

Leaps of Faith1. Problem is active and easy to articulate.2. Lifecycle messaging solution generates interest.3. Current channels are sufficient to test PSFIT.

Proposal:Use interviews to develop mafia offer then rollout using 10x approach through marketing website.

Establish USERcycle as a problem worth solving and define MVP with a starting rate of 100 signups/mo.

1. Announce USERcycle with a blog post2. Drive problem and solution interviews3. Develop repeatable offer that works in person4. Gradually replace interviews with self-serve website

Timeline:1. Problem interviews: 2 weeks2. Solution interviews: + 4weeks3. Target goal reached: + 4 weeks

1. Build MVP2. Enter Product/Market Fit stage

Page 28: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

SUCCESS METRICS CURRENT METRICS

PROBLEM/SOLUTION FIT PRODUCT/MARKET FIT SCALE

Lean Dashboard Lean Stack by Spark59.com

How is your customer funnel performing?Identify your current stage.List out customer lifecycle (AARRR) metrics.

EXPERIMENTS

KEY OBJECTIVE ACTIVE EXPERIMENTS COMPLETED EXPERIMENTS

BUILD MEASURE LEARN

1 2 3 4

5 6 7 8

EXPERIMENT QUEUE

9 10 11 121 2 3 4

13 14 15 165 6 7 8

How will you determine if this is a problem worth solving?What is your early validation criteria?How many customers does that represent?By when?

How will you determine if you have built something enough people want?What is your revenue goal?How many customers does that represent?By when?

How will scale your business model?What is your engine of growth?What is your revenue goal?How many customers does that represent?By when?

Determine right action, right time.What are your riskiest assumptions or leaps of faiths?What is your next significant goal?How will you get there?By when?

3 YEARS FROM NOW

8,000 CUSTOMERS

1.5 YEARS FROM NOW

800 CUSTOMERS

2 MONTHS FROM NOW

80 CUSTOMERS

2 MONTHS FROM NOW

FIND 1,600 LEADS

RUN PROBLEM

INTERVIEWS

RUN SOLUTION

INTERVIEWS

MARKETINGWEBSITE

TEASER PAGE

Page 29: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

SUCCESS METRICS CURRENT METRICS

PROBLEM/SOLUTION FIT PRODUCT/MARKET FIT SCALE

Lean Dashboard Lean Stack by Spark59.com

How is your customer funnel performing?Identify your current stage.List out customer lifecycle (AARRR) metrics.

EXPERIMENTS

KEY OBJECTIVE ACTIVE EXPERIMENTS COMPLETED EXPERIMENTS

BUILD MEASURE LEARN

1 2 3 4

5 6 7 8

EXPERIMENT QUEUE

9 10 11 121 2 3 4

13 14 15 165 6 7 8

How will you determine if this is a problem worth solving?What is your early validation criteria?How many customers does that represent?By when?

How will you determine if you have built something enough people want?What is your revenue goal?How many customers does that represent?By when?

How will scale your business model?What is your engine of growth?What is your revenue goal?How many customers does that represent?By when?

Determine right action, right time.What are your riskiest assumptions or leaps of faiths?What is your next significant goal?How will you get there?By when?

3 YEARS FROM NOW

8,000 CUSTOMERS

1.5 YEARS FROM NOW

800 CUSTOMERS

2 MONTHS FROM NOW

80 CUSTOMERS

2 MONTHS FROM NOW

FIND 1,600 LEADS

RUN PROBLEM

INTERVIEWS

RUN SOLUTION

INTERVIEWS

MARKETINGWEBSITE

TEASER PAGE

Page 30: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

Teaser Page Ash Maurya 2 weeks

Use a teaser page + blog post to drive interview leads for the USERcycle product.

1. Announce USERcycle product through a blog post2. CTA is to drive interested parties to teaser page with expectation of

being interviewed3. Use Google Analytics and Prefinery to measure conversation rate

Expected Blog Post Traffic: 2,000 visitorsExpected Conversion Rate: 10%

Falsifiable Hypotheses:1. Teaser page + blog post will collect 200 interview leads

Page 31: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

Blog post

Landing Page

Page 32: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

SUCCESS METRICS CURRENT METRICS

PROBLEM/SOLUTION FIT PRODUCT/MARKET FIT SCALE

Lean Dashboard Lean Stack by Spark59.com

How is your customer funnel performing?Identify your current stage.List out customer lifecycle (AARRR) metrics.

EXPERIMENTS

KEY OBJECTIVE ACTIVE EXPERIMENTS COMPLETED EXPERIMENTS

BUILD MEASURE LEARN

1 2 3 4

5 6 7 8

EXPERIMENT QUEUE

9 10 11 121 2 3 4

13 14 15 165 6 7 8

How will you determine if this is a problem worth solving?What is your early validation criteria?How many customers does that represent?By when?

How will you determine if you have built something enough people want?What is your revenue goal?How many customers does that represent?By when?

How will scale your business model?What is your engine of growth?What is your revenue goal?How many customers does that represent?By when?

Determine right action, right time.What are your riskiest assumptions or leaps of faiths?What is your next significant goal?How will you get there?By when?

3 YEARS FROM NOW

8,000 CUSTOMERS

1.5 YEARS FROM NOW

800 CUSTOMERS

2 MONTHS FROM NOW

80 CUSTOMERS

2 MONTHS FROM NOW

FIND 1,600 LEADS

RUN PROBLEM

INTERVIEWS

RUN SOLUTION

INTERVIEWS

MARKETINGWEBSITE

TEASER PAGE

Page 33: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

SUCCESS METRICS CURRENT METRICS

PROBLEM/SOLUTION FIT PRODUCT/MARKET FIT SCALE

Lean Dashboard Lean Stack by Spark59.com

How is your customer funnel performing?Identify your current stage.List out customer lifecycle (AARRR) metrics.

EXPERIMENTS

KEY OBJECTIVE ACTIVE EXPERIMENTS COMPLETED EXPERIMENTS

BUILD MEASURE LEARN

1 2 3 4

5 6 7 8

EXPERIMENT QUEUE

9 10 11 121 2 3 4

13 14 15 165 6 7 8

How will you determine if this is a problem worth solving?What is your early validation criteria?How many customers does that represent?By when?

How will you determine if you have built something enough people want?What is your revenue goal?How many customers does that represent?By when?

How will scale your business model?What is your engine of growth?What is your revenue goal?How many customers does that represent?By when?

Determine right action, right time.What are your riskiest assumptions or leaps of faiths?What is your next significant goal?How will you get there?By when?

3 YEARS FROM NOW

8,000 CUSTOMERS

1.5 YEARS FROM NOW

800 CUSTOMERS

2 MONTHS FROM NOW

80 CUSTOMERS

2 MONTHS FROM NOW

FIND 1,600 LEADS

RUN PROBLEM

INTERVIEWS

RUN SOLUTION

INTERVIEWS

MARKETINGWEBSITE

TEASER PAGE

Page 34: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

SUCCESS METRICS CURRENT METRICS

PROBLEM/SOLUTION FIT PRODUCT/MARKET FIT SCALE

Lean Dashboard Lean Stack by Spark59.com

How is your customer funnel performing?Identify your current stage.List out customer lifecycle (AARRR) metrics.

EXPERIMENTS

KEY OBJECTIVE ACTIVE EXPERIMENTS COMPLETED EXPERIMENTS

BUILD MEASURE LEARN

1 2 3 4

5 6 7 8

EXPERIMENT QUEUE

9 10 11 121 2 3 4

13 14 15 165 6 7 8

How will you determine if this is a problem worth solving?What is your early validation criteria?How many customers does that represent?By when?

How will you determine if you have built something enough people want?What is your revenue goal?How many customers does that represent?By when?

How will scale your business model?What is your engine of growth?What is your revenue goal?How many customers does that represent?By when?

Determine right action, right time.What are your riskiest assumptions or leaps of faiths?What is your next significant goal?How will you get there?By when?

3 YEARS FROM NOW

8,000 CUSTOMERS

1.5 YEARS FROM NOW

800 CUSTOMERS

2 MONTHS FROM NOW

80 CUSTOMERS

2 MONTHS FROM NOW

FIND 1,600 LEADS

RUN PROBLEM

INTERVIEWS

RUN SOLUTION

INTERVIEWS

MARKETINGWEBSITE

TEASER PAGE

Page 35: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

Run 20 problem interviews Ash Maurya 2 weeks

Run problem Interviews to test for right early adopter and problem fit.

1. Build interview script2. Prioritize a few local face-to-face interviews3. Run others online over skype/google hangout4. Interview anyone that wants to talk.

Running 20 problem interviews will validate:1. Saas companies are best early adopter segment.2. Active pain exists around customer onboarding during trials.3. Current solutions around approach doesn’t provide enough insight into

what’s going wrong.4. Monetizable pain by way of people building homegrown solutions or

paying for 3rd party analytics. Expect $24-49 price point.

Page 36: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

SUCCESS METRICS CURRENT METRICS

PROBLEM/SOLUTION FIT PRODUCT/MARKET FIT SCALE

Lean Dashboard Lean Stack by Spark59.com

How is your customer funnel performing?Identify your current stage.List out customer lifecycle (AARRR) metrics.

EXPERIMENTS

KEY OBJECTIVE ACTIVE EXPERIMENTS COMPLETED EXPERIMENTS

BUILD MEASURE LEARN

1 2 3 4

5 6 7 8

EXPERIMENT QUEUE

9 10 11 121 2 3 4

13 14 15 165 6 7 8

How will you determine if this is a problem worth solving?What is your early validation criteria?How many customers does that represent?By when?

How will you determine if you have built something enough people want?What is your revenue goal?How many customers does that represent?By when?

How will scale your business model?What is your engine of growth?What is your revenue goal?How many customers does that represent?By when?

Determine right action, right time.What are your riskiest assumptions or leaps of faiths?What is your next significant goal?How will you get there?By when?

3 YEARS FROM NOW

8,000 CUSTOMERS

1.5 YEARS FROM NOW

800 CUSTOMERS

2 MONTHS FROM NOW

80 CUSTOMERS

2 MONTHS FROM NOW

FIND 1,600 LEADS

RUN PROBLEM

INTERVIEWS

RUN SOLUTION

INTERVIEWS

MARKETINGWEBSITE

TEASER PAGE

Page 37: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

SUCCESS METRICS CURRENT METRICS

PROBLEM/SOLUTION FIT PRODUCT/MARKET FIT SCALE

Lean Dashboard Lean Stack by Spark59.com

How is your customer funnel performing?Identify your current stage.List out customer lifecycle (AARRR) metrics.

EXPERIMENTS

KEY OBJECTIVE ACTIVE EXPERIMENTS COMPLETED EXPERIMENTS

BUILD MEASURE LEARN

1 2 3 4

5 6 7 8

EXPERIMENT QUEUE

9 10 11 121 2 3 4

13 14 15 165 6 7 8

How will you determine if this is a problem worth solving?What is your early validation criteria?How many customers does that represent?By when?

How will you determine if you have built something enough people want?What is your revenue goal?How many customers does that represent?By when?

How will scale your business model?What is your engine of growth?What is your revenue goal?How many customers does that represent?By when?

Determine right action, right time.What are your riskiest assumptions or leaps of faiths?What is your next significant goal?How will you get there?By when?

3 YEARS FROM NOW

8,000 CUSTOMERS

1.5 YEARS FROM NOW

800 CUSTOMERS

2 MONTHS FROM NOW

80 CUSTOMERS

2 MONTHS FROM NOW

FIND 1,600 LEADS

RUN PROBLEM

INTERVIEWS

RUN SOLUTION

INTERVIEWS

MARKETINGWEBSITE

TEASER PAGE

Page 38: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

SUCCESS METRICS CURRENT METRICS

PROBLEM/SOLUTION FIT PRODUCT/MARKET FIT SCALE

Lean Dashboard Lean Stack by Spark59.com

How is your customer funnel performing?Identify your current stage.List out customer lifecycle (AARRR) metrics.

EXPERIMENTS

KEY OBJECTIVE ACTIVE EXPERIMENTS COMPLETED EXPERIMENTS

BUILD MEASURE LEARN

1 2 3 4

5 6 7 8

EXPERIMENT QUEUE

9 10 11 121 2 3 4

13 14 15 165 6 7 8

How will you determine if this is a problem worth solving?What is your early validation criteria?How many customers does that represent?By when?

How will you determine if you have built something enough people want?What is your revenue goal?How many customers does that represent?By when?

How will scale your business model?What is your engine of growth?What is your revenue goal?How many customers does that represent?By when?

Determine right action, right time.What are your riskiest assumptions or leaps of faiths?What is your next significant goal?How will you get there?By when?

3 YEARS FROM NOW

8,000 CUSTOMERS

1.5 YEARS FROM NOW

800 CUSTOMERS

2 MONTHS FROM NOW

80 CUSTOMERS

2 MONTHS FROM NOW

FIND 1,600 LEADS

RUN PROBLEM

INTERVIEWS

RUN SOLUTION

INTERVIEWS

MARKETINGWEBSITE

TEASER PAGE

Page 39: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product
Page 40: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

Teaser Page Ash Maurya 2 weeks

Use a teaser page + blog post to drive interview leads for the USERcycle product.

1. Announce USERcycle product through a blog post2. CTA is to drive interested parties to teaser page with expectation of

being interviewed3. Use Google Analytics and Prefinery to measure conversation rate

Teaser page + blog post campaign resulted in 134 interview leads.

This number was lower than expected outcome but still enough to complete problem/solution fit stage.

An interesting number to note is the 45.6% conversion rate on the application form. The blog post drove traffic to the page but slightly less than half completed the form.

The rest were either just curious or didn’t completely read the blog post?

Continue running Problem Interviews.

Expected Blog Post Traffic: 2,000 visitorsExpected Conversion Rate: 10%

Falsifiable Hypotheses:1. Teaser page + blog post will collect 200 interview leads

Page 41: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

SUCCESS METRICS CURRENT METRICS

PROBLEM/SOLUTION FIT PRODUCT/MARKET FIT SCALE

Lean Dashboard Lean Stack by Spark59.com

How is your customer funnel performing?Identify your current stage.List out customer lifecycle (AARRR) metrics.

EXPERIMENTS

KEY OBJECTIVE ACTIVE EXPERIMENTS COMPLETED EXPERIMENTS

BUILD MEASURE LEARN

1 2 3 4

5 6 7 8

EXPERIMENT QUEUE

9 10 11 121 2 3 4

13 14 15 165 6 7 8

How will you determine if this is a problem worth solving?What is your early validation criteria?How many customers does that represent?By when?

How will you determine if you have built something enough people want?What is your revenue goal?How many customers does that represent?By when?

How will scale your business model?What is your engine of growth?What is your revenue goal?How many customers does that represent?By when?

Determine right action, right time.What are your riskiest assumptions or leaps of faiths?What is your next significant goal?How will you get there?By when?

3 YEARS FROM NOW

8,000 CUSTOMERS

1.5 YEARS FROM NOW

800 CUSTOMERS

2 MONTHS FROM NOW

80 CUSTOMERS

2 MONTHS FROM NOW

FIND 1,600 LEADS

RUN PROBLEM

INTERVIEWS

RUN SOLUTION

INTERVIEWS

MARKETINGWEBSITE

TEASER PAGE

Page 42: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

SUCCESS METRICS CURRENT METRICS

PROBLEM/SOLUTION FIT PRODUCT/MARKET FIT SCALE

Lean Dashboard Lean Stack by Spark59.com

How is your customer funnel performing?Identify your current stage.List out customer lifecycle (AARRR) metrics.

EXPERIMENTS

KEY OBJECTIVE ACTIVE EXPERIMENTS COMPLETED EXPERIMENTS

BUILD MEASURE LEARN

1 2 3 4

5 6 7 8

EXPERIMENT QUEUE

9 10 11 121 2 3 4

13 14 15 165 6 7 8

How will you determine if this is a problem worth solving?What is your early validation criteria?How many customers does that represent?By when?

How will you determine if you have built something enough people want?What is your revenue goal?How many customers does that represent?By when?

How will scale your business model?What is your engine of growth?What is your revenue goal?How many customers does that represent?By when?

Determine right action, right time.What are your riskiest assumptions or leaps of faiths?What is your next significant goal?How will you get there?By when?

3 YEARS FROM NOW

8,000 CUSTOMERS

1.5 YEARS FROM NOW

800 CUSTOMERS

2 MONTHS FROM NOW

80 CUSTOMERS

2 MONTHS FROM NOW

FIND 1,600 LEADS

RUN PROBLEM

INTERVIEWS

RUN SOLUTION

INTERVIEWS

MARKETINGWEBSITE

TEASER PAGE

Page 43: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

SUCCESS METRICS CURRENT METRICS

PROBLEM/SOLUTION FIT PRODUCT/MARKET FIT SCALE

Lean Dashboard Lean Stack by Spark59.com

How is your customer funnel performing?Identify your current stage.List out customer lifecycle (AARRR) metrics.

EXPERIMENTS

KEY OBJECTIVE ACTIVE EXPERIMENTS COMPLETED EXPERIMENTS

BUILD MEASURE LEARN

1 2 3 4

5 6 7 8

EXPERIMENT QUEUE

9 10 11 121 2 3 4

13 14 15 165 6 7 8

How will you determine if this is a problem worth solving?What is your early validation criteria?How many customers does that represent?By when?

How will you determine if you have built something enough people want?What is your revenue goal?How many customers does that represent?By when?

How will scale your business model?What is your engine of growth?What is your revenue goal?How many customers does that represent?By when?

Determine right action, right time.What are your riskiest assumptions or leaps of faiths?What is your next significant goal?How will you get there?By when?

3 YEARS FROM NOW

8,000 CUSTOMERS

1.5 YEARS FROM NOW

800 CUSTOMERS

2 MONTHS FROM NOW

80 CUSTOMERS

2 MONTHS FROM NOW

FIND 1,600 LEADS

RUN PROBLEM

INTERVIEWS

RUN SOLUTION

INTERVIEWS

MARKETINGWEBSITE

TEASER PAGE

Page 44: MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY 5/module-5-lesson-6.pdf · MODULE 5 - LESSON 6 USERCYCLE CASE-STUDY ash. Time Blog Book? ... Eloqua/Marketo ... metrics tool into a product

It’s time to act on your big idea.Validate and grow your business idea with advice from top business model coaches and lean experts.

Ash Maurya | Author, Running Lean | Founder, Spark59 | @ashmaurya

Life is too short to build something nobody wants…