Module 5bPart 2: Configuring Basic

Enterprise Voice FunctionalityMicrosoft Lync Server 2010

Deploying Lync Server 2010 Jump Start

Day 1: Deploy & Configure

Day 2: Enterprise Voice

Day 3: Extending Enterprise Features

Module 1: Features & Architecture

Module 5a: Configuring Basic Enterprise Voice Functionality

Module 8: Conferencing in Lync Server 2010

Module 2a: Deploying Lync Server 2010 Part 1

Module 5b: Phone Normalization, Dial Plans and Policies

Module 9: Monitoring

Module 2b: Deploying Lync Server 2010 Part 2

Module 6a: Extending Enterprise Voice

Module 10: Compliance and Archiving

Module 3: Configuring Users & Rights and Client/Device Deployment

Module 6b: Exchange Server 2010 Unified Messaging Integration

Module 11: High Availability, Voice Resiliency Features & Disaster Recovery

Module 4a: External User Access

Module 7a: Response Groups and Call Flows

Module 12: Call Admission Control

Module 4b: External Media Relays and Connectivity

Module 7b: Dissecting a Real-world IVR Scenario

Module 13: Deploying & Configuring Enhanced 9-1-1

Module Agenda

• Mediation Server

• Dial Plans

• Gateway Options

• Voice Policies

• Routes

• Demo

Installing the Mediation Server Role

Mediation server:

• Collocated with Front End server, by default• Can be deployed in a stand-alone pool• Connects with signaling and media protocols

Configuring Dial Plans

Steps and decisions:

1. List all locales in which your organization has an office2. Identify valid number patterns for each site3. Develop an organization-wide scheme for naming dial

plans4. Identify if multiple dial plans are required for a single

location5. Identify if per-user dial plans are required6. Determine your dial plan scope requirements

Considering External Gateway Options

Distributed Gateway Topology

Central Site Topology

SIP Configuration Options

SIP trunk

• Centralized• Distributed

Direct SIP

• Lync Server 2010 to IP-PBX• Lync Server 2010 to IP-PSTN gateway

Internal SIP

• From a Mediation server or gateway at one site to:• A Mediation server or gateway at another site, or• Another SIP domain

Configuring Voice Policies

• Control actions that users are allowed to perform

• Are enabled or disabled on a per-user basis

• Are created by using the Lync Server Control Panel

• Are associated with PSTN usage records

• Scope is defined as either:‒ Global

‒ Site

‒ User

Creating PSTN Usage Records

Phone attribute Description

Local Local calls

Long distance Long-distance calls

International International calls

Delhi Delhi full-time employees

Redmond Redmond full-time employees

RedmondTemps Redmond temporary employees

Zurich Zurich full-time employees

Configuring Routes

To configure voice routes you must:

• Consider pre-requisites

• Choose least-cost routes

• Use Lync Server Control Panel

Configuring Routes

To configure voice routes you must:

• Consider pre-requisites

• Choose least-cost routes

• Use Lync Server Control Panel

DEMO

Normalization, Dial Plans and Policies

Module Review and Takeaways

• Review Questions

• Common Issues and Troubleshooting Tips

• Real-world Issues and Scenarios

• Best Practices

• Tools

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