Mohammad J. Al-Mazeedi.

Six Sigma Deployment in Kuwait Central Blood Bank

Contents

• Introduction• Six Sigma Levels• Six Sigma Method.• Six sigma Roles for implementation.• KCBB Project.• KCBB Conceptual Module• KCBB Six Sigma Tools.• Finding & Recomendation

Introduction

Efficiency Percentage

For Sigma

1- 31% 2- 69.2%

3- 93.32% 4- 99.379% 5- 99.977%

6- 99.9997%

Six Sigma Levels

3.4

230

6,210

66,800

308,000

690,000 1σ1σ

2σ2σ

3σ3σ

4σ4σ

5σ5σ6σ6σ

DMAIC

Six Sigma Roles for Implementation

Discarded blood units classification of factors

Human Controllable

Factors54.84%

Non-Human Controllable

Factors45.16%

Breakdown of Human Controllable Factors

Pending Reports44.70%

Others55.30%

Overall scope of Improvement

Others30.33%

Pending Reports24.51%

Non-Human Controllable

45.16%

KCBB Project

KCBB Conceptual module

Project Storyboard

Project Charter

SIPOC

Define Measure Analyze

HFMEA

Pareto Analysis

Before

After

Process Flow

5 Why

Cause-Effect

Brainstorming

Project Storyboard

Project Charter

SIPOC

Define Measure Analyze

HFMEA

Pareto Analysis

Before

After

Process Flow

5 Why

Cause-Effect

Brainstorming

Example of KCBB SIPOC

HFMEA

• HFMEA stand for Healthcare Failure Mode and Effects Analysis.

• It is an analysis of potential failure modes within a system for classification by severity or determination of the effect of failures on the system. It is widely used in manufacturing industries in various phases of the product life cycle and is now increasingly finding use in the service industry. Failure causes are any errors or defects in process, design, or item, especially those that affect the customer, and can be potential or actual

Implementation of HFMEA

Step 1- Select a Process – Select the process you want to examine. Define the scope (Be specific and include a clear definition of the process or product to be studied).

Step 2 - Assemble the Team - Assemble the Team – Multidisciplinary team with Subject Matter Expert(s) plus advisor

Step 3 - Graphically Describe the Process

Step 4 - Conduct the Analysis

Step 5 - Identify Actions and Outcome Measures

• Step 3 A & B. Consecutively number each process step.

Hot bath Wear your cloth

Prepare your coffee or tea

Drive your car

Implementation of HFMEA

1 2 3 4

• Step 3C & D. If necessary, list sub-process steps and consecutively number.

Hot bath Wear your cloth

Prepare your coffee or tea

Drive your car

Sub-processes:

A. Prepare your towel.C. Check the water temperature.

Sub-processes:

A- Iron your cloth B. Check the color if it fit wellC. Prepare your makeup (women only) that suit the cloth. D- wear your cloth

Sub-processes:

A. Add coffee or tea to the coffee maker.B. Prepare your cupC. Add sugarD. drink your coffee or Tea

Sub-processes:

A. Check your keysB. Check the gas levelC. Start your engine D. Drive your car.

1 2 3 4

• The Risk priority Number (RPN) is calculated for each of the causes. RPN is calculated by

(Severity) X (Occurrence) X (Detection)• Highest RPN 1000 lowest 1

RPN

5 Whys Analysis

• The 5 Whys is a technique used in the Analyze phase of the Six Sigma DMAIC methodology. It's a great Six Sigma tool that doesn't involve data segmentation, hypothesis testing, regression or other advanced statistical tools, and in many cases can be completed without a data collection plan.

5 Whys Example• Problem Statement: You are on your way work in the

morning and your car didn’t work.1. Why did your car stop? - Because it ran out of gas.2. Why did it run out of gas? - Because I didn't buy any gas on my way to home.3. Why didn't you buy any gas this morning? - Because I didn't have any money.4. Why didn't you have any money? - Because I spent it all last night purchasing new computer.5. Why did you spent it all your money new computer? - Because I upgrade the options and cost me more than I expected.

Finding & Recommendation

• Improvement in profit• Costs reduction• Wastages reduction• Cycle time improvement• Improved customer satisfaction• Improved services and product• Understanding of Customer requirement

Thank You