SyStem NewS for employeeS, phySiciaNS aNd voluNteerS

vol. 62 No. 3 // february 3, 2014

Monitorpage 2 get a heart

screening page 7

Jim Connelly, who has been serving in a dual role as interim president and CEO of Health Alliance Plan (HAP) and executive vice president and chief financial officer of Henry Ford Health System (HFHS), now, with the support of the HAP Board of Directors, will continue on a full-time basis in the role of HAP president and CEO, and

executive vice president of HFHS. Connelly’s leadership has been extremely helpful

as HAP plays a lead role in HFHS’s healthcare reform strategy, including preparing for new members on the public and private exchanges and integrating more

Remembering the Man – employees and members of the community gathered in Beurki auditorium in January for the System’s annual Dr. Martin Luther King Jr. Day celebration. attendees at the event heard music by the Mosaic Singers, saw a stage play about Dr. King, and listened to a variety of speakers, including tonya allen (pictured), president and CeO of the Skillman Foundation. to see more photos, click on the “events” tab at www.henryfordgalleries.com.

closely the System’s delivery system to develop the core components of accountable care.

“Jim’s accomplishments during the past 14 years with Henry Ford as System chief financial officer and treasurer have been instrumental to our success,” says System CEO Nancy Schlichting. “He was part of the team that turned around the Health System’s financial position in 2001. During Jim’s tenure, Health System revenues doubled to $4.5 billion and our assets grew from $2 billion to $3.5 billion. The Health System was profitable every year since the turnaround.”

Connelly’s focus on the balance sheet has resulted in funding of the System’s pension plans and

CO n n e L Ly i S Pres ident, ceo of HAP

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end-of-l ife pLanning COnFerenCe

HeAltH engAgeMent

u p Dat eThe qualification period for Health Engagement Achieve

has begun and will continue through Monday, March 31. Employees, and their covered spouses/same-sex

domestic partners, who selected the HFHS Preferred Medical or Full HAP options for 2014 must complete their Member Qualification Forms (MQFs) and the SUCCEED® Health Risk Assessment (HRA) to qualify for the Enhanced Plan.

If you or your spouse/same-sex domestic partner received all “A”s on your MQF when qualifying for Health Engagement in 2013, you may have earned a free pass for this year only and are not required to complete an MQF.

There are two ways to confirm that you qualified for the free pass:• The words “NOT REQUIRED” will be printed across

your MQF. Most employees received their MQFs in November as part of their Health Engagement packet from HAP. If you elected the HFHS Preferred Medical or Full HAP option for the first time during Open Enrollment, your packet arrived in early January.

• Go to www.hap.org and enter your ID and password. Click on “My Plan,” then click on “Health Engagement.” If you do not need to complete an MQF for 2014, three green arrows and the words “Received,” “Completed,” “Score Qualifies” will be printed on the bottom of this screen with the words “Form Not Required.” You will not be able to download your MQF online.For covered couples, one spouse/same-sex domestic

partner may have received a free pass while the other did not and is required to complete the MQF. Remember that both the employee and covered spouse/same-sex domestic partner must fulfill their individual MQF requirements, and both must complete the HRA in order to qualify for the Enhanced plan. If one does not, the entire family will be placed in the Standard plan.

Employees may notice the words “DO NOT USE” printed on their MQF in the column for Level 1 and/or

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MOniTOR // henry FOrD heaLth SySteM // FEBRuARy 3, 2014

contemporary investment options for employees.Despite the challenging economic environment,

he oversaw the financing of the $300 million, five-year expansion at Henry Ford Hospital in Detroit, and the $360 million construction of Henry Ford West Bloomfield Hospital.

With Connelly’s transition, Joe Schmitt will become acting chief financial officer of HFHS. Schmitt also will serve as treasurer for the System and its subsidiaries upon approval by the HFHS Board of Trustees, and will serve on Schlichting’s Executive Cabinet.

During the past 23 years, Schmitt has served as CFO of HAP and the Henry Ford Hospital and Health Network.

“Joe’s breadth of experience across the entire Health System, and his ability to lead during challenging times is a huge benefit,” says Schlichting. “In fact, I hired Joe when I served as Chief Executive Officer of HFH, and he was a superb finance leader and an excellent business partner.”

A search will begin immediately for the System Chief Financial Officer. •

Connelly – Continued from page 1

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HfHs Hosts fAitH leAders CO n F e r e n C e O n e n D - O F - L i F e p L a n n i n g

Religious beliefs often play a major role in the medical decisions people make. As a result, communication and cooperation between faith communities and healthcare providers is key.

As part of Henry Ford Health System’s (HFHS) involvement with

the Institute for Healthcare Improvement’s (IHI) The Conversation Project, efforts have been made to reach out to the local faith community to facilitate better discussions around end-of-life planning.

To assist with these efforts and as a key outcome of the System’s Conversation Project Faith Community subcommittee, HFHS recently held “Advance Planning for End of Life: Tools for Faith & Health Conversations”, a conference to engage the local faith community on these issues.

The conference’s goal was to help healthcare providers and clergy understand their role in the collaborative effort to support end-of-life planning. More than half of the 200 attendees were faith leaders from diverse traditions, including Christianity, Judaism, Islam, Buddhism and others – along with physicians, nurses, social workers and other clinicians.

“The intersection of faith and medicine is an important concept that we must work to understand and address in order to better serve our patients,” says Sue Craft, director of care coordination initiatives for the System’s Office of Clinical Quality & Safety. “This day-long conference was a first step in opening a dialogue with the faith community on this topic. We are very pleased with the response and plan to roll out

more initiatives to support these efforts in the coming months.”

The conference focused on tools and resources needed for faith leaders to better guide their congregations through end-of-life planning. The keynote speaker was John Dormois, M.D., a cardiologist and internal medicine physician. He also has a master of divinity degree and currently is completing a fellowship in palliative care and hospice. His unique background allows him to bring both theology and medicine to his work with patients. Dr. Dormois spoke on how faith often influences a patient’s response to a terminal illness, and discussed spiritual supports that can help ensure death is not over-medicalized.

The day’s proceedings also included two response panels, with faith leaders and HFHS clinicians in dialogue on each.

The conference was sponsored by the Office of Community Health, Equity and Wellness, the Office of Clinical Quality and Safety, and the Organization of Physicians, Academicians and Executive Leaders (OPAL) for this initiative, under the leadership of Lamont Jones, M.D.

Henry Ford has developed a series of Web-based tools and resources to share with the faith community, including sample sermons, bulletin articles and frequent questions and answers, which can be found at henryford.com/FaithLeaderResources. HFHS also is introducing training sessions for faith leaders on advance-care planning, as well as scholarships to offset the expense.

The Conversation Project Faith Leaders Steering

Our People.Our Stories. DAVID DENNY

Regional Manager – Rehabilitation ServicesHenry Ford Macomb Hospital

“I’ve been involved in wrestling for a good part of my life; it has had a profound impact on me. It was an honor to be recognized as the 2013 Michigan Division II High School Assistant Wrestling Coach of the Year.

Working as a high school wrestling coach and as a manager at Henry Ford both give me the opportunity to mentor, teach and work with different people. Bringing out the best in others is my passion.”

If you have an interesting story about yourself or a team member to share, please email jflower3@hfhs.org.

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i n t r O D u C i n g e a S i e r 2014

goAl setting Process

Employees will need only to use their online 2014 Performance and Development Goal Plans to create and/or carry over goals for 2014.

The new process no longer requires employees to send their online review form to their manager to complete the goal-setting step. The “back and forth” has been eliminated.

2014 review forms will be launched in time for mid-year reviews.

Have questions? There are tools available to assist you. Go to Employee Self Service, click on the Performance Management home page then click on “Training & Resources” from the drop-down menu, followed by the “Resources” tab, and you will find the following links: Introducing 2014 Goal Setting Process for Employees and for Supervisors Tip Sheets, and the Manager and Employee Performance Discussion Guides.

For questions or assistance, contact your Human Resources Business Partner or Employee Services at (855) 874-7100, or employeeservices@hfhs.org.

2014 Goal Setting is due Friday, Feb. 28. •

MOniTOR // henry FOrD heaLth SySteM // FEBRuARy 3, 2014

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a D va n C e D B e n e F i C i a ry n Ot i C e C h a n g e S e F F e C t i v e F e B. 1

g e t a S C r e e n i n g D u r i n g h e a r t M O n t h

in the coming months, the Project Helios team will be rolling out Epic’s functionality of Advanced Beneficiary notice (ABn). The first step is the use of ABns for laboratory services, which goes into effect Saturday, Feb. 1.

The ABN is required by Medicare to alert patients when a service is not a benefit of Medicare, and to let the patient make an informed choice about going forward with the procedure.

Under the ABN regulations, the Medicare contract still can be billed for the service. In the case of a denial, however, Medicare requires a signature prior to the service rendered to allow billing the patient. If the patient does go forward with the procedure, a signed ABN waiver form must be secured at check-in. The form indicates the patient’s acceptance of financial responsibility for non-covered services.

It is important that all current Epic users are aware of how the changes to ABN will affect them.

How will this change affect providers who use Epic and/or EpicCare Link?On Feb. 1, Henry Ford Health System (HFHS) went live with the new ABN

functionality for laboratory services. This is the first step in the use of the ABN, which is required by Medicare to alert patients when a service will not be paid by Medicare, and to allow the patient to choose to pay for the service. Under the ABN regulations the patients Medicare contract still can be billed for the service. Medicare does, however, require a signature prior to the service rendered in order for a provider to bill the patient upon the denial.

The biggest difference for providers is that they now will see the price associated with a lab order. For those lab tests for which there is a price, providers will need to do the following:1. Review order and diagnosis to ensure that the provider has selected the most

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Committee is an interfaith team led by Craft, and overseen by Kimberlydawn Wisdom, M.D., senior vice president, Community Health and Equity, and chief wellness officer; and Nancy Combs, director of Community Health, Equity and Wellness. The committee includes:• Rev. Ameldia R. Brown,

director of faith and community health at Henry Ford Macomb Hospital and assistant pastor at New Life Ambassadors for Christ

• Rev. Dr. John E. Duckworth, pastor of Gethsemane Missionary Baptist Church and president of the Interfaith Health & Hope Coalition

• Imam Steve Mustapha Elturk, imam and president of the Islamic Organization of North America (IONA) and adjunct professor at the Muslim Chaplaincy Program

• Rabbi Dorit Edut, Isaac Agree Downtown Synagogue• Rev. Dr. Yvette Griffin, co-pastor of Pilgrim Baptist Church• Sister Mary Ellen Howard, executive director of St. Frances Cabrini Clinic• Rev. James Kraft, manager of pastoral care and outreach services and chaplain at

Henry Ford West Bloomfield Hospital“The faith leader initiative is a key component of Henry Ford’s involvement with

The Conversation Project,” says Dr. Wisdom. “Faith leaders are an important part of our community outreach efforts as we work to break the silence and encourage individuals to express their end-of-life wishes.”

Henry Ford is a pioneer sponsor of The Conversation Project, one of several IHI initiatives that the System participates in, under the leadership of William Conway, M.D., System executive vice president and CEO, Henry Ford Medical Group.

For more information and a video of the keynote presentation, visit henryford.com/FaithLeaderResources. To learn more about The Conversation Project, visit theconversationproject.org. •

end-of-Life planning– Continued from page 2

Dr. Dormois addresses conference attendees.

ProjectH e l i o s

PrivAcy And security e D u C at i O n p r O g r a M

Throughout the year, the information Privacy & Security Office will host webinars to provide education on pertinent topics related to information privacy and/or security, to ensure that System employees are keeping up to date with the ever-changing environment.

The webinars are open to any workforce member interested in the specific topic.These Privacy and Security Education Program (PSEP) webinars are primarily

sponsored by the Health Care Compliance Association (HCCA), and will provide CEUs for anyone certified through the HCCA.

Please note: Due to HCCA requirements, the webinars can be held only in one location, so travel to 1 Ford Place is required to participate.

Email privacysecurity@hfhs.org if you are interested in attending, which will assist the Information Privacy & Security Office with the webinar logistics.

Visit the Information Privacy & Security Office page, linked under the “Admin and Support” section on the front page of HENRY, for more information about the offerings for 2014.

For questions, contact Danielle Reeves at (313) 874-6104. •

February is Heart Month, and preventive heart screenings, along with a one-on-one review of your results with a board-certified cardiologist, are available for $99 at the Henry Ford Heart & Vascular institute.

The Heart & Vascular Institute Heart Smart® Screening Program offers detailed diagnostic imaging and lab work consisting of a seven point comprehensive program, and includes these heart screenings and vascular tests:1. 12-Lead ECG Test: Quickly measures the electrical activity of your heart2. Blood Pressure Screening: Find out if your blood pressure is elevated3. BMI Test: This will help determine if your weight is in an acceptable range4. Vascular Disease Screening

• Cartoid Intima-Media Thickness Test: Examines the two major arteries in your neck to see if there is hardening, which is an early sign of vascular disease (available at Henry Ford West Bloomfield Hospital)

• Carotid and Peripheral Arterial Disease Screening: Examines for vascular blockages in the neck, arms and legs, which is a sign of vascular disease (available at Henry Ford Macomb Hospital)

5. Comprehensive Risk Assessment: A Henry Ford cardiologist will interpret your test results and determine if you are at risk for heart disease

6. Fasting Blood Glucose Screening: Measures your blood sugar levels for conditions that could damage your eyes, kidneys, nerves and blood vessels

7. Lipid Profile Test: A great way to figure out if your cholesterol is too highCelebrate heart month by encouraging family and friends to register for the $99

Heart Smart® screening at the following locations:Henry Ford Macomb Hospital at (800) 532-2411Henry Ford Wyandotte Hospital at (734) 246-6000Henry Ford West Bloomfield Hospital at (866) 381-0005. •

Monitor since 1953

Monitor Phone: 313.874.4029pdisant1@hfhs.org

Find current and past issues of Monitor online at:henry.hfhs.org

For more on Henry Ford’s products and services visit:henryford.com

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MOniTOR // henry FOrD heaLth SySteM // FEBRuARy 3, 2014

COnneCt with henry FOrD heaLth SySteM

i teMs of interestLaB COatS anD CuStOM ServiCeS annOunCeMent

Henry Ford Health System has entered into a new agreement with Medline Industries for the procurement and customization of physician and mid-level provider lab coats. To access the new Lab Coat Order e-Form, visit HENRY and click on the “Supply Chain, Travel & Expense, AP (P2P)” link, then “Supply Chain Management,” then the “Medline Lab Coat Ordering Form” link in the right-hand column for detailed instructions on form use and pictures of all items available to System employees. PeopleSoft numbers have been created for all lab coat sizes, logos, and customizations (including name, credentials and department descriptors) for ease of ordering. For more information, call Supply Chain Management at (313) 876-9940.

natiOnaL wear reD DayNational Wear Red Day is Friday, Feb. 7. All across the country, people will be wearing red to show their support for the American Heart Association’s Go Red For Women campaign, which helps raise awareness about heart disease and stroke. For more information, visit www.goredforwomen.org. Note: If red does not meet your department’s dress code, be sure to follow your department’s established uniform/image guidelines.

nurSing exCeLLenCe nOMinatiOnS SOughtNominations now are being accepted for the HFHS Clara Ford Award for Nursing Excellence. One registered nurse will be honored for each pillar of excellence: People, Service, Quality & Safety, Growth, Research & Education, Community and Finance. Deadline for nominations is Monday, Feb. 24. Contact Jasmine Parks at jparks@hfhs.org for more information.

‘the MeDaLLiOn’ BeneFitS MaCOMB SurgiCaL ServiCeSJoin Henry Ford Macomb Hospitals (HFMH) for “A Magical Night at The Medallion,” a gala event to be held from 6 p.m. – 12:30 a.m. Saturday, March 1, at Penna’s of Sterling, 38400 Van Dyke, Sterling Heights. All proceeds from the event help support HFMH’s Surgical Services. The evening begins with cocktails and hors

Getting to Know you…Better – teamwork, accountability, communication and a positive attitude were the order of business at a recent retreat for 25 henry Ford hospital (hFh) K-15 support staff, including r.n.s, Mas, case managers and secretaries, held in January at the innovation institute at hFh. the event was sponsored by internal Medicine, and included the physician participation of william Keimig, M.D., division head, internal Medicine, and David willens, M.D., associate program director, internal Medicine residency.

d’oeuvres. Recognition of the Medallion winners, dinner and dancing will follow. Tickets are $250 each. For more information, call Tina Lavinio-Mattinen in the Office of Philanthropy at (586) 263-2968.

‘Diet Free’ in the new yearLose weight with Diet Free, a self-guided weight-loss program designed by Zonya Foco, R.D. Whether your goal is to lose weight, lower your cholesterol, drop your blood pressure, dodge diabetes or just have more energy, the Diet Free program is for you. You’ll find success without giving up entire groups of food, and can break free from counting carbs, calories, fat grams, or points. For more information and to purchase online, log on to www.henryfordconnect.com/wellness and click on Diet Free. The online purchase price is $49 and will require an additional shipping and handling fee.

Learn aMeriCan Sign Language, CuLtureHenry Ford is holding two 10-week classes for learning American Sign Language and Deaf culture, beginning Wednesday, Feb. 5. Classes will be offered from 6 – 8 p.m. at Henry Ford Hospital and in the second-floor Conference Room A at Henry Ford Medical Center – Sterling Heights. Cost is $40 for employees, $50 for the public and $75 for two family members, and $15 for a textbook. Pre-registration is required and full payment is due by cash or check at the first class. For more details, email CommunicationAccess@hfhs.org, text Renea Forrest at (313) 399-0584, or call (313) 874-4807.

new reMOte aCCeSS tO netwOrKSystem employees now have a new way of accessing the network remotely. A link to the new method can be found by going to henryfordconnect.com and clicking on Remote Access. Users are encouraged to start using the new process, which includes a new Enterprise Application page from which applications can be launched. On Tuesday, March 11, the new method for remote access should be fully activated and the old method no longer available. Should you have any questions or issues, report them to the IT Service Desk at (248) 853-4900. •

appropriate combination, and2. Have a discussion with the patient, explaining that

the patient may be responsible for the cited charges.How will this change affect CSRs who use Epic, or any HFHS

Epic user who schedules appointments or checks in patients? CSRs or any HFHS team member who use Epic and

schedule appointments or check in patients now will see these warnings at time of appointment schedule or at check-in. If the team member sees a price associated with a lab order, they will have to have a discussion with their patient. If they don’t see a price, they will not have to have a discussion with their patient regarding these prices.

All clinical and non-clinical team members who have questions about the ABN changes should contact their manager or their Epic Super User. Tip sheets also are available on HENRY/Project Helios, which provide sample scripting messages team members can use, as well as additional detailed information regarding the new ABN functionality in Epic.

Additional communication via the Morning Post, leadership messaging and Epic updates also will reinforce this ABN change in the coming weeks. •

advanced Beneficiary notice – Continued from page 7

health engagement– Continued from page 1Level 2. This indicates you are no longer in that level. Most employees are in Level 3, and this column is free of the words “DO NOT USE.”

The deadline for completing the MQF and HRA is Monday, March 31. Everyone, even individuals who are not required to complete an MQF, is required to complete the HRA at www.hap.org. In the Quick Links section, click Health Risk Assessment. Log on anytime to complete it.

If you have questions about Health Engagement Achieve, call HAP Client Services at (888) 819-2540 or log on to www.hap.org. You will need to enter your HAP ID and password, then click on Health Engagement under Quick Links. •