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MONTH OF INNOVATION 2013SERVICE DESIGN IN FRANCE 2013...@tallecchristoph / @utilisacteur / @uinfoshare
IN THE NEXT 40 MINUTESSUMMARY
ECONOMIC CONTEXT
CASE STUDIES
NEXT GOV CHALLENGES
PUBLIC SERVICES INNOVATION
PUBLIC SERVICES CITIZENS EXPECTATIONS
MilitarySchool + Education Solidarity+IngtegrationTOP 5 / 2013 Budget:
€
TOTAL BUDGET
204,27204,45204,7
201320142015
45,7 30,15 Research 25,64 13,17 Security11,16
LFI 2012 structure 2013 2013 2014 2015BILLIARD
FRANCEPUBLIC SECTORKEY FIGURES
source : http://www.economie.gouv.fr/files/projet-loi-finances-2013-plf-chiffres-cles.pdf
BILLION
CONTEXTBUDGET
INCOME SPENDING
HARD TO SUSTAINBUDGET
2012
€ 288
€ 366
BILLIONS BILLIONS
DEBTH REDUCTIONPREVISIONS
Prosent
CONTEXT
2013: 91,32014: 90,52015: 88.5
Millionspoint of GDP
source : http://www.gouvernement.fr/gouvernement/la-dette-publique-de-la-france-diminue
CONTEXTECONOMY GROWTH...
2013: 0,1%2014: 1,2%2015: 2%
Prosent
AN INCREDIBLE TASKFORCECIVIL SERVANTS.
Millions
5,2
AMBITIOUS MISSIONSPUBLIC SERVICES
SUPPORT THE TRANSFORMATION TO IMPROVE SERVICES AND CONTRIBUTE TO PUBLIC BUDGET EFFICIENCY, GOOD USE OF DIGITAL,
TRANSPARENCY OF PUBLIC ACTION, TERRITORIAL PRESENCE OF PUBLIC SERVICES, THE ASSOCIATION OF USERS AND AGENTS
IN THE QUALITY OF PUBLIC SERVICES
http://www.modernisation.gouv.fr/sgmap/missions/5-missions-au-service-dune-nouvelle-ambition-pour-laction-publique/
DGMAP ACTIONS
PREVISIONSTAX BURDENS
Prosent
2013: 46,32014: 46,52015: 46,7
Billion
PUBLIC SERVICESCITIZENS TOP PRIORITIESSTRONG EXPECTATIONSFROM CITIZENS
73%SOCIAL SYSTEM
70%ECONOMIC GROWTH
69%PURCHASING POWER
84%UNEMPLOYMENT
WHAT WETHINK IT’S THE MOST
IMPORTANT TO FOCUS ON!
http://www.lexpress.fr/actualite/politique/l-emploi-premiere-preoccupation-des-francais-pour-2013_1204631.html
UNEMPLOYMENTGENERAL FIGURES
April 2013
3,224 Million people unemployed (2013)
2013 2014
PUBLIC SERVICESTRUST AND SATISFACTION
http://www.action-publique.gouv.fr/attentes-des-francais-vis-a-vis-des-services-publics
OPTIMISTS FOR 2013
50%69%
CITIZEN SATISFACTION
11%THINK WE
ARE ON THE GOOD WAY
PUBLIC ACTION
PUBLIC SERVICES
PUBLIC SERVICESSATISFACTION BAROMETEREDITION 2011
http://www.modernisation.gouv.fr/fileadmin/Mes_fichiers/pdf/DGME_BAROMETRE_MARS2011.pdf
PUBLIC SERVICESFRENCH INNOVATIONSTAKEHOLDERS AND CASE STUDIES
AN OVERVIEW OF THE FRENCH INNOVATION GOV STRUCTURE
SGMAP / GENERAL SECRETARIATFOR THE MODERNIZATION OF PUBLIC ACTION /
LABORATOIRE DE L’INNOVATION PUBLIQUE (in 2013)REGIONAL INNOVATION AGENCIESDEPARTMENTAL INNOVATION LABS
CITY INNOVATION LABSAGENCIES
COMMUNITIES...
PUBLIC ACTION MODERNIZATION
INNOVATION CAPABILITIES
USER NEEDS
REDUCE
RESTORE
EFFICIENCY OF THE PUBLIC ACTION
TRUST CIVIL SERVANTS
GARANTY COHERENCE
START FROM CITIZENS
GOVERNMENT SPENDINGS
STAKEHOLDERS RESPONSABILITY
DGMAPTHE AXES
http://www.modernisation.gouv.fr/sgmap/missions/5-missions-au-service-dune-nouvelle-ambition-pour-laction-publique/index.html
PUBLIC ACTION INNOVATIONTOWARD A NATIONAL LABFUTURE PUBLIC INNOVATION LABORATORY AUTOMN 2013 TO BE PART OF DGMAP(INSPIRED BY MINDLAB DK)
A SMALL UNIT (5) OF SOCIOLOGISTS, ANTHROPOLOGISTS AND DESIGNERS
DUE AUTOMN 2013 THIS LAB WILL CONTRIBUTE TO EVALUATE PUBLIC POLICIES,
MAKE USER CENTRED SIMPLIFICATION AND REFORM PROPOSALS
http://www.lesechos.fr/economie-politique/france/actu/0202576168074-la-france-veut-se-doter-d-un-labora-
MINISTRY OF DEFENSE A CULTURE OF INNOVATION
CHILLED SPLINT DESIGNED BY SOLDIERS
http://www.pixelcreation.fr/nc/galerie/voir/observeur_du_design_11/observeur_du_design_11/observeur_design_11_r_attelle_marine_nationale/
MINISTRY OF DEFENSEFIGURES
Percent
50 30
15
5
WHO ARE THE INNOVATORS OF THE MINISTRY OF DEFENCE ?
NON COMMISSIONED OFFICEROFFICERSCIVILIANSTHE RANK
PRODUCT SERVICE PROCESS ORGANIZATION
MINISTRY OF DEFENSEFIGURES
IN THE ARMY, INNOVATIVE IDEASFROM THE SOLDIERS INCLUDE:
TRAINING
1200
1500
EQUIPMENT AND MAINTENANCE
TRANSMISSIONS & ASSISTANCE TO THE COMMANDADMINISTRATION
14
20
34
32
ETALABNATIONAL LEVELTHE FRENCH INTERMINISTRYOPEN DATA MISSION (PART OF SGMAP)
http://www.etalab.gouv.fr/article-etalab-lance-le-processus-de-codesign-de-la-plateforme-data-gouv-fr-116972785.html http://www.etalab.gouv.fr/pages/licence-ouverte-open-licence-5899923.html
CO CREATION WORKSHOPWITH THE COMMUNITIES
CO CREATION WORKSHOPWITH THE COMMUNITIESPLATFORM V1 PLATFORM V2USER
CENTRED
2011 2012 2013
OPEN DATAMAP OF INITIATIVESOPEN DATA:NATIONALREGIONALLOCAL LEVELS
http://libertic.files.wordpress.com/2012/01/carte-france-open-data-v4.png
OPEN DATAKEY DRIVER IN PUBLIC SERVICE INNOVATION
PACA REGION
REGIONAL - EUROPEAN LEVEL HOMER PROJECT / FING - DO THANK
http://www.homerproject.eu/http://opendata.regionpaca.fr/objectifs.html
ENERGY
DATADATADATADATADATA
ENVIRONMENTAL AGRICULTURE TOURISM CULTURAL HERITAGE
OPEN DATA & SERVICE DESIGNIMAGINING NEW SERVICESREGIONAL + TRANSPORT DATASNCF + PACA REGIONJUNE21+ SERVICE DESIGN METHODOLOGIES & WORKSHOPBY UTILISACTEUR
DESIGNERSDEVELOPERSURBANISTS
...
CREATIVE COMMUNITY
2 DAYSWORK MARATHON
TO DEVELOPSERVICES
HACKATHON
CREATING NEW SERVICES THROUGH DATA
MASH UP
DATA
TRANSPORT
DATA
ENERGY
DATA
DATA
DATA
DATA
DATA
ENVIRONMENTAL
AGRICULTURE
TOURISM
CULTURAL HERITAGE
HALF DAYSERVICE DESIGN: STORYTELLING &
FAST PROTOTYPING
DATACAMP
27è RÉGION / RESIDENCIES“TERRITORIES IN RESIDENCY”METHODOLOGY : IMMERSION OF A PLURIDISCIPLINARY TEAM IN A GIVEN PUBLIC EQUIPMENT OR SPACE FOR PARTICIPATIVE AND CO-CREATION APPROACH
CASE STUDY
EDUCATIONTHE SCHOOL SAMPLER REGIONAL TO LOCAL LEVELTeam / Institutions : Nord-Pas de Calais Region (Sylvain Petit), Champagne- Ardenne Region (Julien Noirvache). Design : la 27e Région (Stéphane Vincent, Romain Thévenet) ; SDS (François Jégou).
VAL D’OISEINNOVATION MISSION AND REGIONAL LAB
“mission innovation”
REGIONALINNOVATION LAB
IN HOUSE INNOVATION TEAM LAB
1 1
DEFINITION
OF POLICIES AND STRATEGIC DIRECTIONS OF THE REGIONAL COUNCIL
CONTRIBUTE TO
IMPLEMENTATION EVALUATIONS
AGEINGSENIOR TOURISMTHE OTHER HOUSEAPCI + YELLOW WINDOW
http://www.apci.asso.fr/?p=8782
TOURISM IN THE BRIE REGION BY SERVICE DESIGN
ADRESSING SPECIFIC NEEDS FROM SENIORS
PROGRAMSERVICE DESIGN + LOCAL DEMOCRACY + DIGITALREGIONAL TO LOCALFING / INNOVATIONS DEMOCRATIC /UTILISACTEUR
source: www.innovationsdemocratic.org
DESIGN IN PUBLIC SECTORWHERE ?EUROPEAN INSIGHTS
image 2 source : p31 http://www.designcouncil.org.uk/Documents/Documents/OurWork/Insight/Government%20reports/DC_Restarting_Britain_2_report.pdfimage 1 the design in public sector ladder , source : http://www.designcouncil.org.uk/our-work/Insight/Policy/Design-for-public-good/
WHAT’S NEXT ?A SWITCH
FROM A FUNCTION OF INNOVATION WITHIN THE ADMINISTRATION TO A CULTURE OF INNOVATION...
THINKING AND ALLOWING A CULTURE OF INNOVATION WITHIN THE GOVERNMENT
INNOVATION IN PUBLIC SECTORTOWARD A SHARED CULTURE OF INNOVATION
SOONUPCOMING OPPORTUNITIES AND CHALLENGES
TOWARD NEW PUBLIC SERVICES LANDSCAPES ?PUBLIC / PRIVATE / ACCROSS BORDERS / POWER TO PEOPLE ?
INNOVATION AT THE BORDERS ?
HEALTH
SEQUENCING DNA FROM ABROAD
3D GUN PRINTINGSCHOOL
EDUCATION DEFENSE
NEW STAKEHOLDERS ?COLLABORATIVE CONSUMPTION
GOVJAMPARIS x GOVJAMCANBERRADISTRIBUTED INNOVATIONJOIN THE FR-OZ TEAM !
Announcing govjamparis x govjamcanberra : http://www.rslnmag.fr/post/2013/05/06/Le-design-de-service-au-coeur-du-Govjam-Camp.aspx join the jam :http://canberragovjam.eventbrite.com.au/ - more info on the govjam Canberra : http://paramodic.com.au/events/2013/6/4/global-govjam /http://www.govjam.org/
THANK YOU !@tallecchristoph / @utilisacteur
FIND THIS PRESENTATION ONbit.ly/innovation13