MONTHLY SERVICE REPORT - dell.com · Monthly Service Report ProManage - Managed Services 1. OVERVIEW Thank you for allowing us to provide you with a Monthly Service Report

Monthly Service Report

ProManage - Managed Services

MONTHLY SERVICE REPORT

Page: 1

COMPANY NAME

Reporting Period: August 25, 2009 - September 25, 2009



1. OVERVIEW

Thank you for allowing us to provide you with a Monthly Service Report. This document outlines a summary of

COMPANY NAME environment in the past month and provides recommendations, if needed, associated with

optimizing the performance of your infrastructure.

We have taken a considerable amount of time to analyze and provide you with the information necessary to

improve and increase efficiency of the infrastructure, allowing COMPANY NAME to focus on the business and

drive revenue. There are four sections of the audit. Each section focuses on a specific area necessary for

understanding and maintaining a healthy infrastructure. The sections are as follow:

EXECUTIVE

SUMMARY

This section provides a high level overview of your environment during the current

reporting period and analyzes three key categories - Performance, Patching and

Vulnerabilities

RECOMMENDATIONSThis section recommends corrective actions to improve and increase the efficiency of

your infrastructure

MANAGEMENTThis section provides an overview of Dell's management of your environment, and is

broken down into two parts. Incidents created against your environment, and changes

implemented in your environment.

DETAILED REPORTThis section provides an in-depth analysis of the health of your environment. Graphs

are provided to understand the top-10 devices/applications in terms of performance,

missing patches and vulnerabilities.

DISCOVERY REPORTThis section lists all the devices in your environment that were discovered and

monitored during the reporting period.

SECURITY REPORTThis section provides a detailed view of your environment’s security with a key focus

on the missing patches and vulnerabilities.

Page: 2Reporting Period: August 25, 2009 - September 25, 2009



2. EXECUTIVE SUMMARY

Below you will find an executive overview of your environment. There are 3 subsections in this report namely

- performance, patches and vulnerabilities. The performance subsection is further categorized into 4 more

subsections namely server performance, workstation performance, network performance, and application

performance.

To graphically showcase the health of an asset, we have used the health icons.

Indicates that the asset's performance is acceptable in that performance category.

Indicates that the asset has exceeded the acceptable operational threshold in that performance

category and needs to be addressed immediately. Each of the critical health areas are backed up by a

recommendation in the recommendations section.

Indicates that the asset, though not yet in the critical area, is likely to exceed the threshold if left

unattended.

SERVER

AVAILABILITY

The 2 servers have been reachable for more than 80% of requests. This indicates that the

servers are performing optimally and no tuning is required in this area.

SERVER CPU UTILIZATION

CPU utilization of the 2 servers are well balanced and under threshold limits. No further tuning is

required in this area.

SERVER DISK UTILIZATION


The disk utilization of 2 servers have exceeded/close to exceeding the threshold of 90%. A lack

of free disk space could result in a failure to install and launch applications, diminished system

performance, and eventual system failure. The underlying cause need to be addressed

immediately. Please refer to the “Recommendations” section for a detailed analysis.

SERVER MEMORY UTILIZATION

Virtual memory utilization of 1 server is nearing the critical level of 95%. Though at the

current moment no tuning is required in this area, these devices should be monitored more

closely to ensure that the trend does not go into the critical area.



WORKSTATION

CPU UTILIZATION

CPU utilization of the 26 workstations is well balanced and under threshold limits. No further

tuning is required in this area.

MEMORY UTILIZATION

Virtual memory utilization of the 26 workstations are well balanced and under threshold limits .

No further tuning is required in this area.

DISK UTILIZATION

NETWORK AVAILABILITY

Router

1 Router has been available for 95% to 100% of the time. Under this scenario, this device will be

monitored more closely to ensure that the trend does not go into the critical area. However, no

tuning is necessary at this point in time.

Switch

1 Switch has been available for 95% to 100% of the time. Under this scenario, this device will be

monitored more closely to ensure that the trend does not go into the critical area. However, no

tuning is necessary at this point in time.

SAN

The SAN has been available for 100% of the time. This indicates that the SAN is performing

optimally and no tuning is required in this area.

ACTIVE DIRECTORY - LDAP BIND TIME

LDAP bind time is indicative of Active Directory's performance. A low LDAP bind time shows that

the domain controller was quick to authenticate the LDAP client. The average LDAP bind time for

the AD domain controller is within threshold limits. No further tuning is required in this area.

EXCHANGE SERVER -SMTP LOCAL QUEUE

Local queue length is indicative of the exchange server's success rate in delivering emails locally

to the same server. The local queue length in the SMTP queue is less within threshold limits. No

further tuning is required in this area.


The disk utilization of 2 workstations have exceeded/close to exceeding the threshold of 80%. A

lack of free disk space could result in a failure to install and launch applications, diminished

system performance, and eventual system failure. The underlying cause need to be addressed

immediately. Please refer to the “Recommendations” section for a detailed analysis.



EXCHANGE SERVER -SMTP REMOTE QUEUE

Remote queue length is indicative of the Exchange server's success rate in sending mail to other

servers. The remote queue length in the SMTP queue is less within threshold limits. No further

tuning is required in this area.

SQL SERVER - SQL COMPILATIONS

SQL compilations are indicative of SQL Server's response and query turnaround time. The

number of SQL compilations/sec is within the acceptable limits. No further tuning is required in

this area.




PATCH SUMMARY

This report documents all missing patches in your environment. The four graphs below should give a

wholesome view of the missing patches by severity, patch type, devices and products. This information will

help you stay up to date on the latest patches and secure your environment better.

There are 23 vulnerable devices missing 171 patches overall in your environment.

66.3%25.0%

8.8%

Workstation

63.6%18.2%

18.2%

Server

Critical Important Moderate

Missing Patches by Severity

The pie chart below shows a breakup of the missing patches by severity. Typically patches fall under these

four levels of severity - Critical, Important, Moderate and Informational - From most disruptive to the least

disruptive in that order.




0 4 8 12 16 20 24

host01 17

17

14

12

10

7

8

6

7

6

6

6

8

6

5

4

1

2

1

Missing Patches Missing Service Packs

The bar graph below shows a Pareto of missing patches by hosts. Overall, in your environment, 23 devices

were missing 171 patches. The graph below shows only the top-10 defaulting devices. A detailed list can be

found in the security section of this report.

Top 10 Hosts with Missing Patches

90.91%

9.09%

Server

75.63%

24.38%

Workstation

M. Patches M. SPs

Missing Patches by Patch Type

Typically patches are released under two categories - Individual patches and Service packs. While

individual patches fix typically fix one problem, a Service pack is a collection of updates, fixes and /or

enhancements to a software program delivered in the form of a single installable package. Companies

typically release a service pack when the number of individual patches to a given program reaches a

certain limit.

The pie-chart below shows a breakup of the missing patches and service packs. It should be understood

that a single service pack could contain the fix for several missing patches.


host02

host03

host04

host05

host06

host07

host08

host09

host10



0 10 20 30 40 50 60 70

Windows XP Professional

Word 2007

Excel 2007

Sun Java Runtime Environment 6.0

SQL Server 2005 Express Edition

Powerpoint 2007

Outlook 2003

.NET Framework 2.0

Outlook 2007

Publisher 2007

69

5

5

9

1

3

4

1

6

4

7

4

1

4

4

4

Missing Patches Missing Service Packs

Top 10 products with Missing Patches

The bar graph below shows a Pareto of missing patches by products. While this graph shows only the

top-10 defaulting products, a detailed list can be found in the security section of this report.




VULNERABILITY SUMMARY

This report documents all missing vulnerabilities in your environment. The three graphs below should give a

wholesome view of the missing vulnerabilities by risk, devices and categories.

Overall, there are 36 devices with 261 vulnerabilities in your environment.

3.83% 13.03%

36.40%46.74%

High 10Medium 34Low 95Info 122

Total: 261

Vulnerabilities by Risk Level

The pie chart below shows a breakup of the vulnerabilities by level of risk to your environment. Typically

vulnerabilities can be categorized on these four levels of risk- High, Medium, Low and Informational - From

most disruptive to the least disruptive in that order.

0 20 40 60 80 100 120

device01 117

7

6

5

5

5

5

5

5

5

Vulnerability issues

Top Vulnerable Devices

The bar graph below shows a Pareto of top devices with vulnerabilities. Overall, in your environment, 36

devices have 261 vulnerabilities. The graph below shows only the top-10 defaulting devices. A detailed list

can be found in the security section of this report.


device02

device03

device04

device05

device06

device07

device08

device09

device10



0

20

40

60

80

100

Windows Registry RemoteAccess

Accounts IP Services WebServers

Miscellaneous ServiceControl

SNMPServers

Anti-Virus

86

38 3727 24 20

107 5 2

Top 10 Vulnerability Category

The bar graph below shows a Pareto of vulnerabilities by the category they fall into. While this graph shows

only the top-10 categories, a detailed list can be found in the security section of this report.




3. RECOMMENDATIONS


Server Disk Utilization

The overall disk utilization for servers SERVER02 and SERVER03 is well within the optimal performance area. But there is a concern with their C drives which increased their utilization at 82% and 75% respectively since last month SERVER02 is running the core Small Business Server services so a continuous disk utilization growth is expected. If the C drive is where the system partition is located then it is important to lower the drive utilization below 70% at all times—if above 80% it could lead to performance degradation. We will continuously monitor this device to avoid this drive reach the critical area.

Network Availability – Router

The network availability for the router with IP address 192.192.192.192 is less than 100% during this reporting period. On September, 1 the primary router interface presented a diminished availability recorded by the monitoring system but there were not reported alerts found. There may have been a little hiccup with the router port or a glitch occurred on the network backbone. There is no cause for concern because the production interface shows 100% availability since then.

Network Availability – Switch

The switch SW01 has presented less than 100% availability (99.9%) during the initial scanning period. This could be high network traffic that overloads the switches, faulty network wiring or electricity or a glitch occurred on the network VLANs. If this switch is part of the organization backbone, please ensure that all connections are firmly seated and that the proper electrical input is in place to power the switch and provide the PoE (Power over Ethernet) function.

Server Memory UtilizationThe server Memory Utilization for the server SERVER01 neared its recommended threshold of 95%. The IP address 10.10.10.10 showed on the graph belongs to the server SERVER01 as well. The server SERVER01

is functioning as an Active Directory Server, Exchange Server and SQL Server as well. The Server has 4GB of physical memory and around 6.6GB of virtual memory. It is recommended that the page file be increased to at least 1-1/2 times the size of physical memory and up to 3 times the size of physical memory as well, there is still a chance to increase the virtual memory in order to work in the optimal performance threshold. There are some recommendedpractices to follow the industry standards regarding configuration and tuning when working with Exchange or SQL servers. It may be a good idea to perform an analysis of the server to identify potential configuration changes to improve the server’s performance (such as Microsoft Exchange Best Practices Analyzer) this tool will get a detailed report, listing the recommendations that can be made in the environment.

Workstation Disk UtilizationThe workstations WORSTATION01 and NOTEBOOK44 exceeded the recommended threshold of 80% during

the reporting period. There is a concern with both workstations; the C drive utilization was above the 86 percentiles range. The C Drive Disk it’s the only local disk installed on both workstations. It is recommended to clear all temporary internet and systems files, cookies, and internet history periodically to ensure that the disk utilization is at an acceptable range. Furthermore, move infrequently used data to an alternate device.



4. MANAGEMENT

100.00%

Critical

100.00%

Major

100.00%

Minor

100.00%

Informational

Closed

Incidents Summary

Incidents by Severity and Status

This report documents all the incidents in your environment during the past month, and has been presented to

you in terms of the severity and the category of the incident.

This information will help you better manage and secure your IT environment.

27 1 16 32

0

76

0

76

In Progress

Hold

Closed

Total

Critical Major Minor Info Total

0

0

27 16

0

0

32

0

0

1

0

0

31.58% 2.63%

3.95%

2.63%53.95%

5.26%

Client SystemsDatabaseExchangeNetworkingServer SystemsStorage

Incidents by Category

In Progress Hold Closed

Client Systems 0 0 24

Database 0 0 2

Exchange 0 0 3

Networking 0 0 2

Server Systems 0 0 41

Storage 0 0 4

Total 0 0 76




Incidents by Category and Severity

0

5

10

15

20

25

30

35

40

45

Server Systems Client Systems Storage Exchange Database

InformationalMinorMajorCritical

Critical Major Minor Informational

Client Systems 14 0 9 1

Database 0 2 0 0

Exchange 0 0 3 0

Networking 1 1 0 0

Server Systems 12 11 18 0

Storage 0 2 2 0

Total 27 16 32 1

Critical and Major Incidents

Incident-Description Dated-OccurredAssignee-GroupAffected-ItemStatusSeverityIncident

R2:000070038509 NOC-Client

Systems

EM ApplicationsClosed Sep 25, 2009 6:02Critical device01

R2:000070038501 NOC-CJ-Client

Systems

EM ApplicationsClosed Sep 25, 2009 5:02Critical TRANSFER


Systems



Systems


R2:000070034867 NOC-CJ-Server

Systems

Thresh SilverStreak Proxy Status Is Down

for 5 minutes.

Last value was

Closed Sep 19, 2009 0:39Critical

R2:000070032203 NOC-Client

Systems

EM ApplicationsClosed Sep 15, 2009 9:01Critical

R2:000070031837 NOC-Client

Systems


R2:000070031709 NOC-Client

Systems


R2:000070031530 SD-Service Desk

L1


for 5 minutes.

Last value was

Closed Sep 14, 2009 9:56Critical Server

R2:000070028698 NOC-CJ-Server

Systems


for 5 minutes.

Last value was

Closed Sep 10, 2009 0:49Critical TRANSFER


device02

device03

device04

device05



Changes Summary

100.00%

High

100.00%

Low

Closed

This report documents system changes made during the past month, including software patches deployed, user

account changes, and policy changes. This information will help you better manage and secure your IT

environment.

Dell initiated Changes with Status and Risk

LowMediumHigh Total

In Progress

Closed

Backed Out

Total 5 1 0 6

0 0 0

5

0

0

0

1

0

0

6

0




Changes Summary

R2:000000091031Change-ID

Assignee-Group SD-Service Desk L1 Risk-Level High Status Closed

Start-Date-and-Time Sep 14, 2009 21:30 End-Date-and-Time Sep 15, 2009 19:30

Short-Description Power outage

R2:000000091026Change-ID

Assignee-Group NOC-CJ-Server Systems Risk-Level High Status Closed


Short-Description Standard Change Patch Deployment

R2:000000089818Change-ID



Short-Description Need to reboot the server

R2:000000089311Change-ID

Assignee-Group NOC-Network Support Risk-Level High Status Closed


Short-Description Thresh SNMP Status Is Inactive on DEV01 for 5 m

R2:000000087919Change-ID


Start-Date-and-Time Aug 24, 2009 22:45 End-Date-and-Time Aug 25, 2009 1:45

Short-Description

R2:000000088812Change-ID

Assignee-Group NOC-CJ-Network Support Risk-Level Low Status Closed


Short-Description Configure Syslog , SNMP features on DEVICE 01


Thresh SNMP Status Is Inactive on DEV02for 5 m



5. DETAILED REPORT

0

10

20

30

40

50

60

70

80

90

100

SERVER01

99.95 100.00

% A

va

ila

bil

ity

Server Availability

The graph above displays the total up-time of all the servers in your network during the selected reporting

period.

0

10

20

30

40

50

60

70

80

90

100

Avg % CPU Utilization Max % CPU Utilization

Server CPU Utilization - - - Threshold Utilization

The graph above shows a breakout of the system CPU utilization for all the servers in your environment .

The threshold utilization line represents the percentage that the CPU should operate under for optimal

performance.


SERVER02

SERVER01 SERVER02



The graph above shows a breakout of the system CPU utilization for all the servers in your environment .

The threshold utilization line represents the percentage that the CPU should operate under for optimal

performance.

0

10

20

30

40

50

60

70

80

90

100

Avg % Disk Utilization Max % Disk Utilization

Server Disk Utilization - - - Threshold Utilization

The graph above shows a breakout of the system Disk utilization for all the servers in your environment. The

threshold utilization line indicates the percentage that the Disk should operate under for optimal

performance.


0102030405060708090

100

SERVER

01

SERVER

02

Avg % Memory Util. Max % Memory Util.

Server Memory Utilization - - - Threshold Utilization

SERVER

03

SERVER

04

SERVER01 SERVER02



0102030405060708090

100

WORKSTATIO

N01

Avg % CPU Utilization Max % CPU Utilization

Workstation CPU Utilization - - - Threshold Utilization

The graph above shows a breakout of the system CPU utilization for all the workstations in your

environment. The threshold utilization line represents the percentage that the CPU should operate under for

optimal performance.

0102030405060708090

100

Avg % Memory Util. Max % Memory Util.

Workstation Memory Utilization - - - Threshold Utilization

The graph above shows a breakout of the system Virtual Memory utilization for all the workstations in your

environment. The threshold utilization line indicates the percentage that the memory should be maintained

under for optimal system performance.


WORKSTATIO

N02

WORKSTATIO

N03

WORKSTATIO

N04

WORKSTATIO

N05

WORKSTATIO

N06

WORKSTATIO

N07

WORKSTATIO

N08

WORKSTATIO

N09

WORKSTATIO

N10

WORKSTATIO

N01

WORKSTATIO

N02

WORKSTATIO

N03

WORKSTATIO

N04

WORKSTATIO

N05

WORKSTATIO

N06

WORKSTATIO

N07

WORKSTATIO

N08

WORKSTATIO

N09

WORKSTATIO

N10

REM

AININ

G

REM

AININ

G



0102030405060708090

100

Avg % Disk Utilization Max % Disk Utilization

Workstation Disk Utilization - - - Threshold Utilization

The graph above shows a breakout of the system Disk utilization for all the workstations in your

environment. The threshold utilization line indicates the percentage that the Disk should operate under for

optimal performance.

0

10

20

30

40

50

60

70

80

90

100

ROUTER01

99.97

% A

va

ila

bil

ity

Network Availability

For Router

The graph above displays the total up-time of all the Routers in your network during the selected reporting

period.


WORKSTATIO

N01

WORKSTATIO

N02

WORKSTATIO

N03

WORKSTATIO

N04

WORKSTATIO

N05

WORKSTATIO

N06

WORKSTATIO

N07

WORKSTATIO

N08

WORKSTATIO

N09

WORKSTATIO

N10

REM

AININ

G



0

10

20

30

40

50

60

70

80

90

100

SW01 SW02

100.00 99.97

% A

va

ila

bil

ity


For Switch

The graph above displays the total up-time of all the Switches in your network during the selected reporting

period.

0

10

20

30

40

50

60

70

80

90

100

SAN01

100.00

% A

va

ila

bil

ity


For SAN

The graph above displays the total up-time of all the SANs in your network during the selected reporting

period.




0

4

8

12

16

20

24

28

32

SERVER01

Avg Bind Time Max Bind Time

Active Directory - LDAP Bind Time

The graph above displays the average successful bind time for an LDAP (Lightweight Directory Access

Protocol) client. The value should be as low as possible to indicate that the domain controller was quick to

authenticate the LDAP client. The threhold utilization line represents the optimal bind time for best

performance.

- - - Threshold Utilization

0

10

20

30

40

50

Avg Queue Length Max Queue Length

Me

ss

ag

es

Exchange Server - SMTP Local Queue

All messaging within an Exchange 2000/2003 infrastructure is completed via SMTP. The graph above shows

how efficiently the SMTP server within Exchange is performing its tasks by tracking the queue of messages

awaiting delivery to the Microsoft Exchange Information Store service. The local queue length is indicative of

the success rate in delivering emails locally to the same server.



SERVER01



0

100

200

300

400

500

Avg Queue Length Max Queue Length

Me

ss

ag

es

Exchange Server - SMTP Remote Queue

All messaging within an Exchange 2000/2003 infrastructure is completed via SMTP. The graph above tracks

remote queues, which send messages to other servers. The remote queue length is indicative of the

success rate in sending mail to other servers.


0

20

40

60

80

100

Avg SQL Compilations Max SQL Compilations

Co

mp

ila

tio

ns

/Se

c

SQL Server - SQL Compilations

The graph above shows the Number of SQL compilations per second and is an indication of SQL Server ’s

performance. SQL compilations are a significant part of a query's turnaround time. In order to save the

compilation cost, the Database Engine saves the compiled query plan in a query cache. The objective of

the cache is to reduce compilation by storing compiled queries for later reuse, therefore ending the

requirement to recompile queries when later executed.



SERVER01

SERVER01



6. DISCOVERY REPORT

SERVERS

There were 2 Servers monitored this period. The following table indicates the server name, operating system

and discovery date:

Name Discovered DateOperating System

SERVER01 Oct 7, 2008 17:39Windows 2003 Standard Edition Service

Pack 2

Oct 7, 2008 17:39Windows 2003 Standard Edition DC

Service Pack 2

WORKSTATIONS

There were 26 Workstations monitored this period. The following table indicates the workstation name,

operating system and discovery date:

Name Discovered DateOperating System

Oct 16, 2008 10:55Microsoft Windows XP Service Pack 3






Nov 19, 2008 9:27Microsoft Windows XP Service Pack 3













SERVER02

WORKSTATION01

WORKSTATION02

WORKSTATION03

WORKSTATION04

WORKSTATION05

WORKSTATION06

WORKSTATION07

WORKSTATION08

WORKSTATION09

WORKSTATION10

WORKSTATION10

WORKSTATION11

WORKSTATION12

WORKSTATION13

WORKSTATION14

WORKSTATION15

WORKSTATION16

WORKSTATION17



NETWORK

There were 4 Network devices monitored this period. The following table indicates the device name,

operating system and discovery date:

Discovered DateOperating SystemName

Routers

ROUTER01 Other Nov 19, 2008 17:00

Switches

SW01 PowerConnect 5424 Oct 21, 2008 21:41

SW02 PowerConnect 5448 Oct 22, 2008 11:55

SANs

SAN01 None Oct 12, 2008 21:44

APPLICATIONS

Type Device Name Discovered Date

Active Directory SERVER01 Oct 12, 2008 22:13

Exchange 2003 Oct 12, 2008 22:13

SQL Server Oct 12, 2008 22:14

SQL Server Oct 12, 2008 22:13


SERVER01

SERVER01

SERVER02



7. SECURITY REPORT

Missing Patches

Missing Patches for WORKSTATION01

Critical Cumulative Security Update for Internet Explorer (969897)Internet Explorer 6

Critical Sun Microsystems JavaSun Java Runtime

Environment 6.0

Critical Vulnerabilities in Windows HTTP Services Could Allow Remote Code Execution (960803)Windows XP Professional

Important Vulnerabilities in WordPad and Office Text Converters Could Allow Remote Code

Execution (960477)Windows XP Professional

Important Vulnerabilities in Windows Could Allow Elevation of Privilege (959454)Windows XP Professional

Important Vulnerability in RPC Could Allow Elevation of Privilege (970238)Windows XP Professional

Moderate Blended Threat Vulnerability in SearchPath Could Allow Elevation of Privilege (959426)Windows XP Professional

Missing Service Packs for WORKSTATION02

Critical The latest service pack for this product is not installed. The currently installed service pack

is SP2. The latest service pack is SP3.Outlook 2003


Critical Security Updates available for Adobe Reader and AcrobatAcrobat Reader 9.1.0

Critical Cumulative Security Update for Internet Explorer (969897)Internet Explorer 6


Environment 6.0





Important Vulnerability in RPC Could Allow Elevation of Privilege (970238)Windows XP Professional

Moderate Blended Threat Vulnerability in SearchPath Could Allow Elevation of Privilege (959426)Windows XP Professional

Missing Service Packs for WORKSTATION04


is Gold. The latest service pack is SP2..NET Framework 2.0


is Gold. The latest service pack is SP1..NET Framework 3.0


is Gold. The latest service pack is SP2.Excel 2007


is Gold. The latest service pack is SP2.Outlook 2007


is Gold. The latest service pack is SP2.Powerpoint 2007


is Gold. The latest service pack is SP2.Publisher 2007


is SP1. The latest service pack is SP3.SQL Server 2005 Express

Edition


is Gold. The latest service pack is SP2.Word 2007


Critical Security Updates available for Adobe Reader and AcrobatAdobe Acrobat 9.1.1

Standard

Critical Vulnerabilities in Microsoft XML Core Services Could Allow Remote Code Execution

(955218)MSXML 6.0


Environment 6.0

Critical Vulnerabilities in Microsoft XML Core Services Could Allow Remote Code Execution

(955218)Windows XP Professional

Critical Vulnerability in Microsoft DirectShow Could Allow Remote Code Execution (961373)Windows XP Professional


Important Vulnerabilities in Microsoft Office Excel Could Cause Remote Code Execution (968557)Excel 2007









is SP2. The latest service pack is SP3.SQL Server 2005 Express

Edition


Critical Security Updates available for Adobe Reader and AcrobatAcrobat Reader 9.1.0

Critical Vulnerabilities in Microsoft Active Template Library (ATL) Could Allow Remote Code


Vulnerabilities

Vulnerabilities for DEVICE01

Risk Category Title

SNMP Servers public - SNMP Default Community NameHigh

Remote Access TCP:9000 - telnet serviceMedium

IP Services ICMP Timestamp RequestLow

Web Servers TCP:80 - HTTP 1.1 Protocol DetectedInfo


Risk Category Title





Risk Category Title




FTP Servers TCP:21 - FTP ServiceInfo



Risk Category Title

Miscellaneous System Not Responding on Forced ScanInfo

Risk Category Title




Risk Category Title


Remote Access TCP:3389 - Terminal Services enabledLow

Registry No Remote Registry Access Available - Remote Registry Connection Access DeniedInfo

Windows Verify Microsoft Windows Anonymous SID/Name TranslationInfo

Windows Verify Microsoft Windows Password ComplexityInfo







Documents

MONTHLY SERVICE REPORT - dell.com · Monthly Service Report ProManage - Managed Services 1. OVERVIEW Thank you for allowing us to provide you with a Monthly Service Report