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www.yaskawa.eu.com
MOTOMANService Contracts
MO
TO
M
AN S E R V I C E C O N
TR
AC
TS
Discounton
Maintenance
ReactionTime
ExpandedHotline
Discount onSpare Parts
Discounton
Training
Discounton
ServiceMO
TO
M
AN SE R V I C E CONTR
AC
TS
MSC
MOTOMAN Service Contracts 3
MOTOMAN Service Contracts
Our service and maintenance agreements round out our comprehensive range of products and services. With a MOTOMAN service contract (MSC), you have made the right decision to ensure that your YASKAWA products continue to provide reliable, high-quality production in the future.
MOTOMAN Service Contracts from YASKAWA offer you:
•Minimized risk of a production stop •Optimal conditions in order to keep your production running with high quality •Target dates ensure regular and timely maintenance •Optimal cost control and reduction of the service costs •Meaningful suggestions to help keep your robot system up to date•A sensible way to plan long-term for upcoming repairs and restoration•Necessary information regarding the current condition of your robot system
4 MOTOMAN Service Contracts
MOTOMAN Service Contract MSV-Basic
You receive the authorization level to reach the YASKAWA MOTOMAN service including holidays and weekends from 8.00 a.m. to 6.00 p.m. at Tel. +49 (0) 1 80 / 5 76 26 83.
Our robots are equipped with an extensive diagnostic and alarm systems. A large number of malfunctions can be solved uncomplicated and fast by our expert support.
MOTOMAN Service Contracts 5
MOTOMAN Service Contract MSV-A
The implementation is performed according to the inspection manual including lubrication and batteries once every 2 years. Afterwards a maintenance report and recommendation by YASKAWA will be given.
With this contract you have the certainty about the actual condition of your products. This contract contains additionally the 365-days-extended phone support from 8.00 a.m. to 6.00 p.m. at Tel. +49 (0) 1 80 / 5 76 26 83.
Our robots are equipped with an extensive diagnostic and alarm systems. A large number of malfunctions can be solved uncomplicated and fast by our expert support.
6 MOTOMAN Service Contracts
MOTOMAN Service Contract MSV-B
The implementation is performed according to the inspection manual including lubrication and batteries once every year. Afterwards a maintenance report and recommendation by YASKAWA will be given.
With this contract you have the certainty about the actual condition of your products. This contract contains additionally the 365-days-extended phone support from 8.00 a.m. to 6.00 p.m. at Tel. +49 (0) 1 80 / 5 76 26 83.
Our robots are equipped with an extensive diagnostic and alarm systems. A large number of malfunctions can be solved uncomplicated and fast by our expert support.
MOTOMAN Service Contracts 7
MOTOMAN Service Contract MSV-C
The implementation is performed according to the inspection manual for painting- robots, dual-arm-robots, palletizing-robots with more than 200 kg bearing load, special- and extraordinary robots including lubrication and batteries once every year. Afterwards a maintenance report and recommendation by YASKAWA will be given.
With this contract you have the certainty about the actual condition of your products. This contract contains additionally the 365-days-extended phone support from 8.00 a.m. to 6.00 p.m. at Tel. +49 (0) 1 80 / 5 76 26 83.
Our robots are equipped with an extensive diagnostic and alarm systems. A large number of malfunctions can be solved uncomplicated and fast by our expert support.
MOTOMAN Service Contracts 9
577.510
15
220
225
330
577.510
15
220
225
330
MOTOMAN Service ContractGrease Analysis Program (GAP)
You can order the grease analysis program as well as an option to our customized MOTOMAN service contract’s.
The grease analysis program (GAP) was developed by YASKAWA for the durability- evaluation of reducers. The fat analysis program helps to prevent spontaneous failures of reducers, helps to plan reliable preventive measures and helps to increases the availability of your systems.
The samples taken from all reducers of your robots will be analyzed and evaluated by a laboratory. You receive a laboratory evaluation and a detailed report with the evaluation. An individual action plan will be prepared for you if necessary.
0.07
0.06
0.05
0.04
0.03
0.02
0.01
0S L U R B T
Metal content %
10 MOTOMAN Service Contracts
Overview of MOTOMAN Service Contracts
Description MSC-Basic MSC-A
Service without maintenance
Implementation of the maintenance according to the inspection manual including lubrication and batteries plus maintenance report once every 2 years
Expanded accesibility of the YASKAWA Hotline technical Support
365 days/year from 8.00 a.m. to 6.00 p.m. from our Hotline +49 (0) 1805 / 76 26 83*1 with PIN-Code
365 days/year from 8.00 a.m. to 6.00 p.m. from our Hotline +49 (0) 1805 / 76 26 83*1 with PIN-Code
Service requestMo to Fr from 7.30 a.m. to 6.00 p.m. at Tel. +49 (0) 1805 / 76 26 83
Mo to Fr from 7.30 a.m. to 6.00 p.m. at Tel. +49 (0) 1805 / 76 26 83
Spare Parts dispatchMo to Thu from 7.30 a.m to 5.00 p.m., Fr from 7.30 a.m. to 4.00 p.m.
Mo to Thu from 7.30 a.m to 5.00 p.m., Fr from 7.30 a.m. to 4.00 p.m.
Reaction time *2 < 24 hours < 24 hours
Discount on Training without depends on the number of participants
Discount on Spare Parts without 10 %
Discount on Service without without
Contract duration 12 months + automatic extension 48 months + automatic extension
Price per Robot (when 1 – 4 Robots are under the contract)
120,00 € annually 1.695,00 € every 24 months
Price per Robot (when 5 – 10 Robots are under the contract)
105,00 € annually 1.615,00 € every 24 months
Price per Robot (when 11 – 17 Robots are under the contract)
90,00 € annually 1.450,00 € every 24 months
Price per Robot (when at least 18 Robots are under the contract)
75,00 € annually 1.230,00 € every 24 months
Price per external axis/gearbox 0,00 € annually 200,00 € every 24 months
Remark to *1The Hotline can be reached on weekends and on public holidays only with your allocated and in the contract specified PIN-Code
Remark to *224 hours reaction time within the ordinary working time
(Mo to Fr from 8.00 a.m. to 6.00 p.m.)
MOTOMAN Service Contracts 11
MSC-B MSC-C FAP
Implementation of the maintenance according to the inspection manual including lubrication and batteries plus maintenance report once a year
Implementation of the maintenance according to the inspection manual for painting-robots, dual-arm-robots, palletizing-robots with more than 200 kg bearing load, special- and extraordinary robots including lubrication and batteries plus maintenance report once a year
Fat (F) Analyzing (A) Program (P)
365 days/year from 8.00 a.m. to 6.00 p.m. from our Hotline +49 (0) 1805 / 76 26 83*1 with PIN-Code
365 days/year from 8.00 a.m. to 6.00 p.m. from our Hotline +49 (0) 1805 / 76 26 83*1 with PIN-Code
———
Mo to Fr from 7.30 a.m. to 6.00 p.m. at Tel. +49 (0) 1805 / 76 26 83
Mo to Fr from 7.30 a.m. to 6.00 p.m. at Tel. +49 (0) 1805 / 76 26 83
———
Mo to Thu from 7.30 a.m to 5.00 p.m., Fr from 7.30 a.m. to 4.00 p.m.
Mo to Thu from 7.30 a.m to 5.00 p.m., Fr from 7.30 a.m. to 4.00 p.m.
———
< 24 hours < 24 hours ———
depends on the number of participants depends on the number of participants ———
10 % 10 % ———
See sheet „Advantages“ See sheet „Advantages“ ———
24 months + automatic extension 24 months + automatic extension 24 months + automatic extension
1.415,00 € annually 1.815,00 € annually 210,00 € according to contract
1.350,00 € annually 1.730,00 € annually 200,00 € according to contract
1.210,00 € annually 1.555,00 € annually 190,00 € according to contract
1.025,00 € annually 1.315,00 € annually 170,00 € according to contract
200,00 € annually 200,00 € annually 60,00 € according to contract
The Hotline can be reached on weekends and on public holidays only with your allocated and in the contract specified PIN-Code
24 hours reaction time within the ordinary working time(Mo to Fr from 8.00 a.m. to 6.00 p.m.)
12 MOTOMAN Service Contracts
Advantages of the Maintenance Contract MSC-B
•Discountonmaintenance
(depending on the number of robots)
•Discountontraining
(depending on the number of participants)
•Discountonspareparts
10 %
•Discountonallkindsofservice(excludingmaintenance)
1. year: 2 % off 2. year: 4 % off 3. year: 6 % off 4. year: 8 % off 5. year: 10 % off (maximum)
•Supportsthecustomerinkeepingtherobotproperlymaintained
•TechnicalsupportfromourhotlinewithaPIN-Code
Also on weekends and bank holidays between 8.00 a.m. to 6.00 p.m.
•Thecontractedcustomergetspreferredservice
24 hours response time This additional service is with us free of charge
MOTOMAN Service Contracts 13
•TheMSV-Basicmaintenancecontractdoesn’tcontainthediscountontraining.
•Thediscountabovedependsonthenumberoftheparticipantsandrobots and is limited to maximum 25 %.
•Thevalueofthetotaldiscountmusn’texceedthevalueofthemaintenancecontract.
•Thediscountontrainingisvalidfortrainingonsite,butnotfortravelexpenses.
•SolelythecurrentpricesoftheYASKAWAACADEMYarevalid.
Discounton Training
Discount on training
Number of participants
1 2 3 4 5
NumberofRobots
1 5 % 5 % 5 % 5 % 5 %
2 5 % 10 % 10 % 10 % 10 %
3 5 % 10 % 15 % 15 % 15 %
4 5 % 10 % 15 % 20 % 20 %
5 5 % 10 % 15 % 20 % 25 %
YASKAWA HeadquartersYASKAWAEuropeGmbHRoboticsDivision Yaskawastraße 185391 Allershausen, GermanyTel. +49 (0) 8166/90-0Fax +49 (0) 8166/90-103
YASKAWA ACADEMY and sales office FrankfurtYASKAWAEuropeGmbHRoboticsDivision Hauptstraße 18565760Eschborn,GermanyTel. +49 (0) 6196/77725-0Fax +49 (0) 6196/77725-39
YASKAWA GROUP
AT YASKAWA AustriaSchwechat/Wien +43(0)1-707-9324-15
CZ YASKAWA Czech s.r.o.Rudná u Prahy +420-257-941-718
ES YASKAWAIbérica,S.L.Gavà/Barcelona +34-93-6303478
FR YASKAWA France SARL Saint-Aignan-de-Grand-Lieu +33-2-40131919
FI YASKAWA Finland OyTurku +358-(0)-403000600
GB YASKAWA UK Ltd.Banbury +44-1295-272755
IT YASKAWA Italia s.r.l.Torino +39-011-9005833
IL YASKAWAEuropeTechnologyLtd.Rosh Ha’ayin +972-3-9004114
NL YASKAWABeneluxB.V.Son +31-40-2895500
PL YASKAWA Polska Sp. z o.o.Wrocław +48-71-7928670
RU YASKAWA Nordic ABMoskva +46-480-417-800
SE YASKAWANordicABTorsås +46-480-417-800
SI YASKAWA SloveniaRibnica +386-1-8372-410
TR YASKAWATurkeyElektrikTicaret Ltd. Sti.İstanbul +90-216-5273450
ZA YASKAWA Southern Africa (PTY) LtdJohannesburg +27-11-6083182
DISTRIBUTORS
BG ARAMETROBOTICSLtd.Yambol +359-885 317 294
Kammarton Bulgaria Ltd. Sofia +359-02-926-6060
CH MesserEutecticCastolinSwitzerland S.A.Dällikon+41-44-847-17-17
DK RobotcenterDanmarkLøsning +45 7022 2477
EE RKRSeadmedOÜTallinn/Estonia+372-68-35-235
GR Gizelis Robotics Nea Kifissia +30-2106251455
HU Flexman Robotics KftBudapest +36-30-9510065
LT Profibus UABPanevezys +370-45-518575
NO Skala Robotech AS Lierstranda +47-32240600
PT ROBOPLAN LdaAveiro +351-234 943 900
RO Sam Robotics srlTimisoara +40-720-279-866
MPL Automation S.R.L.Satu Mare +40 (0) 261 750 741
Technische Änderungen und Irrtum vorbehalten.
MOTOMAN Service Contracts, A-06-2017, A-No. 158431