MOVING FORWARDCustomer Connection Day

Agenda - 24/09/2013Meeting Center (XPO) - Kortrijk

CUSTOMER CONNECTION DAY 2013

WELCOMEAd Ultima has the pleasure to welcome you to the Customer Connection

Day 2013. In the past year we obviously did not sit still. With the expansion

of our competencies in the area of Product Lifecycle Management and

CRM we no longer speak of Ad Ultima however we now speak of the Ad

Ultima Group. Within this group, several business units were established,

each focusing on specific areas such as PLM, CRM, Business Consulting

and ERP.

Of course this year again we welcome our partners on the Partner Expo.

You will have plenty of time to connect with our partners during the

different breaks.

Remember, this is your Customer Connection Day. Therefore feel free to

expand your knowledge and broaden your network within the Microsoft

and PTC channel We thank you for your presence.

AGENDA

10:00 - 10:30 Welcome coffee

10:30 - 11:10 Strategy & Roadmap of Ad Ultima

11:15 - 12:00 Microsoft & PTC Keynotes

12:00 - 13:30 Lunch & Partner Expo

13:30 - 14:20 Breakout 1

14:30 - 15:20 Breakout 2

15:30 - 16:00 Coffee break & Partner Expo

16:00 - 16:50 Breakout 3

17:00 - 17:30 Closing session

17:30 - 20:30 Reception & Partner Expo

Microsoft Keynote

Strategie & Roadmap van Ad Ultima

Lunch & Partner Expo

Projectbased Manufacturing Advanced Discrete & Lean Manufacturing

Business Intelligence: the next levelAdvanced Projects

2 Way Logistics

Coffee Break & Partner Expo

Enterprise Document ManagementSupporting your Business Strategy Migrations

Cloud power - CRM

Closing session

Reception & Partner Expo

Nederlands Français English

LEGEND

Stratégie & Roadmap d’Ad Ultima

SESSIONS

PTC Keynote

Welcome coffee

MOVING FORWARD

CUSTOMER CONNECTION DAY 2013 - 7

KEYNOTE: Achieving customer excellence in the new era of CRM by Wim Coorevits from Microsoft | 11:15 - 12:00 | MC 1

Manufacturers of all types, from equipment to high-tech, process-oriented, and chemical, are all, at some level, in the same business. That business

is creating valuable relationships with customers. All face a common challenge of attracting, engaging and retaining today’s highly empowered and

connected customer. What does it take to thrive in the new customer age? Industry experts and customer-centric organizations agree that that the most

successful organizations are those that enable their employees to respond effectively to customers, drive successful outcomes and engender customer

loyalty.

At Microsoft Dynamics, we have reimagined our CRM solution to address these shifting fundamentals, giving your people the tools they need to cultivate

those relationships and be successful. Discover ways you can take advantage of new capabilities across sales, marketing, and customer service today and

in the future, including advances in social and mobile.

KEYNOTE: Manufacturing Industry Transformation by Véronique Leysen from PTC | 11:15 - 12:00 | MC 2

The Economist Magazine argues that we are entering the Third Industrial Revolution, the digitization of manufacturing where most of the value is created

through Strategy and Planning.

When it comes to innovation there are so many new approaches brought on by digital technology (e.g. three-dimensional printers, social manufacturing,

etc.), that you have to compete at a strategic level to win. Find out how PTC supports this revolution in the 7 Major Forces of Transformation in the

Manufacturing Sector.

PROJECTBASED MANUFACTURING by Stefaan Van Cauwenberghe & Dirk Luwaert | 13:30 - 14:20 | English | MC 1

As a company manufacturing products and managing them as a project, you are using engineering and ERP/CRM software at the same time. You might even use Product Lifecycle Management software or some kind of product configurator. With all those different solutions, it is easy to lose track, the more if they are not integrated. During this session, we would like you to show how PLM, ERP and a configurator can be tied together in a few example scenarios. Working in a project modus often requires mobile access to your data. We will make some suggestions on what’s possible in that field.

ADVANCED DISCRETE & LEAN MANUFACTURING by Steven Hermans, Heidi Verbeeck & Dominique Payen | 13:30 - 14:20 | English | MC 2

When you’re a manufacturer in Europe, you’re always facing challenges to control cost, improve visibility, win new business and enable growth. Ad Ultima is focused on offering Best Practice solutions – based on an overall vision, and addressing the specific challenges like supply chain planning and process optimization.

Leading manufacturers have adopted or are now applying the principles of “lean manufacturing” as a key part of their drive to control costs. Reducing inventory and improving coordination with the supply chain can help you achieve a leaner profile. We will show you how a lean manufacturer can use Microsoft Dynamics AX 2012 to support this manufacturing strategy.

During this session we will give you an answer on Ad Ultima’s vision on Discrete & Lean Manufacturing, What is Lean Manufacturing and how to implement?, How does AX 2012 support Lean Manufacturing.

2 WAY LOGISTICS: Empowering forward & reverse logistics by Chris Van Boxel | 13:30 - 14:20 | English | MC 3

The time that production companies only need a forward gear when it comes to their supply chains is set to change. Events such as the rise of on line shopping and home deliveries, growing pressure to make efficient use of transport, and regulations requiring items such as electrical products and cardboard waste to be recycled are already pushing reverse logistics higher up the corporate agenda.

Many logistics systems aren’t well prepared to deal with reverse logistics processes. 2wayLogistics adds functionality to the MS Dynamics AX platform for managing with one software both reverse logistics and forward logistics for tomorrow’s sustainable enterprise. Extensive horizontal functionality in out-of-the-box Microsoft Dynamics™ AX allows 2wayLogistics to focus on business processes that proceed or take place after warehouse & production operations. The 2wayLogistics add-on leverages the use of ERP in the targeted business domains.

ADVANCED PROJECTS by Christophe Tribouillard | 14:30 - 15:20 | English | MC 1

Consolidate all critical business processes into a single integrated application with Advanced Projects

• Significantly reduce risk across your organization• Optimize manpower and equipment and increase utilization• Facilitate collaboration across organizations and with vendors and suppliers• Create consistency in your bidding and quoting processes• Accurately predict budget variance and financial performance of your complete project portfolio• More accurately manage costs and maintain a lean inventory

BUSINESS INTELLIGENCE - Turning numbers into insight: The next level by Brecht Verduyn | 14:30 - 15:20 | English | MC 2

Creating business insight is a difficult and time consuming mission. Discover how we can help you supporting this process by offering you a set of pre-defined dashboards, based on a financial and analytical model that has been worked out in order to show and explain your business position now and in the future. It will help you to create deeper insight and to take better decisions in a quicker way.

CLOUD POWER - CRM by Bjorn Robbens | 14:30 - 15:20 | English | MC 3

Technology is evolving at the speed of light. Keeping up is only given to IT-wizkids or organizations that have the scale to digest these evolutions. IT is moving into The Cloud faster and faster, which provides the companies that are not focussing on IT the chance to ramp up quickly.

The Ad Ultima Group has been following The Cloud evolution for the last two years from close-by. Microsoft Dynamics CRM Online, SharePoint Online and Office Webapps deliver best in class relationship-, and informationmanagement tools to offer insights where you need them the most. Join our session and see what Cloud can do for you !

SUPPORTING YOUR BUSINESS STRATEGY by Jan Ickroth | 16:00 - 16:50 | English | MC 1

The intention of Ad Fluentem is determining the business needs based on your corporate strategy. We’re doing this on an unbiased way and from an external point of view.

How mature is your company in using IT systems? With Ad Fluentem we developed various quick scans to help increasing the ROI of the existing systems or finding the right tools to support your company’s strategy. Ad Fluentem offers an IT strategy scan, an information Maturity scan (reporting – portals/intranets), Customer relationship maturity scan and of course ERP maturity scans.

How saving money by optimizing and streamlining your processes? By doing quantitative financial analysis we perform a ROI driven process optimization. This methodology is based on the Lean Six Sigma principles.

ENTERPRISE DOCUMENT MANAGEMENT by Maarten Noppe & Diederick Hallynck | 16:00 - 16:50 | English | MC 2

Any idea how much time you spend per day just searching the right information in your mailbox, in files spread over your entire network or even worse: in your paper archive? How often do you need to ask a colleague for information that is stuck in his mailbox? Wouldn’t drag & drop be nice from your mailbox to AX? Does the time to open a document in AX takes like minutes? Is there information that you would like to share not only with AX-users but also with colleagues on SharePoint for example? With the Document Management solution of Ex Arte, information stored in any kind of ‘document’ is no longer separate from your business process. Incoming and outgoing documentflows are fully supported in an integrated way with any of the Microsoft Dynamics Solutions. Let end users build and maintain their own customer reports just by using Microsoft Word. We will show you how easy this is…

MIGRATIONS by Wim Van hoorde | 16:00 - 16:50 | English | MC 3

Do you ask yourself sometimes how recent your ERP platform actually is? Do you ask yourself sometimes how to qualify its future and life expectancy date? Are you aware of the variety of possibilities you have in defining that future? Are you struggling in defining the way ahead for your platform? If you are even doubting to answer one of these questions, this session should be something for you. During this one-hour talk Ad Ultima will give you a high-level overview on the existing & upcoming versions and your options in keeping track with the market. Pitfalls and common questions to determine the life expectancy of a system will be handled. You will receive insights on a tailor-made way ahead. Yes, tailor-made, because every platform deserves its proper approach. Are you Ready 2 Benefit from Ad Ultima’s knowledge in keeping your platform in line with your expectations? Come and see!

CUSTOMER CONNECTION DAY 2013 - 11

WHO’S WHODynamics Software offers a Graphical Planning and Scheduling solution which completely integrates with the Microsoft Dynamics AX production and project modules as well

as their Service Management software. It allows easy (drag and drop) modifications to your planning.

e-Con Solutions offers the sales and product configurator designed for companies that offer complex products and services.

Ex Arte is a document management and workflow software developer, certified by Microsoft as a ‘business’ and ‘information worker’. From the very start, thier products have

been designed for full integration with Microsoft Dynamics software for small and medium-sized companies.

Globe Software Atlas provides for real-time, two-way integration between Microsoft Dynamics AX and the Microsoft Office System. Atlas is highly innovative software that

allows you to easily build sophisticated reports and queries.

Microsoft with Microsoft Dynamics AX and Microsoft Dynamics CRM.

Motorola Solutions offers a wide range of scanning devices.

Partner Power International is the only Microsoft Dynamics implementation and services provider that specializes in international organizations.

Perfion offers the ideal tool for managing productinformation on the web web.

PTC is the reference regarding Product Lifecycle Management solutions for Manufacturing companies.

Sana Software delivers fully integrated e-Commerce solutions for Microsoft Dynamics AX that help manufacturers, wholesalers and retailers grow online, including mobile

support for sales agents.

TimeXtender is the world leading software vendor for metadata driven and agile ETL and Data Warehousing software dedicated to the Microsoft SQL platform.

Xeleos is helping organisations achieve sustainable benefits in their Supply Chain through specialized consulting services in the optimisation of the supply chain.

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