MSEC Training Guide-JULY 2013

MSECTraining Guide | July 2013

Our Expertise will Bowl you Over!

Better Descriptions!

New Features!

See page 2 inside.

303.894.6732 | [email protected] | MSEC.org1 July 2013

LegaL CompLianCe employment Law & Labor Relations issues 3-4

Compensation & benefits5

deveLopment support & administrative satff6

deveLopment Communication 7

deveLopment training & personal development 8

deveLopment supervision 9- 10

staffing Core & strategic Human Resource training 1 1

mission CRit iCaL technical training 12

HeaLtHCaRe RefoRm LeaRning zone 13

HeaLtHCaRe RefoRm assessment tooL 14

mseC benefit update ConfeRenCe 15

Contents

MSEC MEMbErShip LunChDo you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us for a free lunch and learn how to maximize your membership.

Jul 11 (DN), 12:00-1:00pm

Most classes listed are also available as an on-site.See MSEC 2013 Training Catalog for full class descriptions.

3 easy Ways to RegisteR foR mseC CLasses!

1 . Call 303.894.6732

2 . Email [email protected]

3 . Go online MSEC.org

foLLoW mseC

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO | (GR) Greeley, CO(GJ) Grand Junction, CO | (CP) Casper, WY

July 2013 2

training in focus

benefits CLassesBenefit Update Conference p 5

COBRA Workshop p 4

Webinar! It’s Complicated Medicare and Employer Health Plans p 5

Workers’ Compensation Basics p 3

What’s New In Health Care Reform p 13

CLasses foR managing peRfoRmanCeAmericans with Disabilities Act: Managing Disabilities in the Workplace p 4

Change Management: Building Resiliency p 10

Communication Tools for Maximizing Performance p 7

Leadership: Why Would Anyone Want to Follow You? p 9

Legal Issues in Managing Employees for Human Resources Professionals p 3

Performance Appraisal Design: A Strategic Approach for Improving Results p 11

Performance Documentation Skills for Supervisors p 3

Supervision: Core Competencies p 9

MSEC remains committed to providing quality, innovative and conve-nient training for our membership. Our July training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Focus in Training” section we will suggest a variety of classes and recommend who might benefit the most from attending them. Be sure to peruse the whole guide so you don’t miss any of our great offerings!

pRofessionaL deveoLpment CLassesCustomer Relations: Making the Connection p 6

Developing Presentation Skills p 8

GOAL: Get Organized at Last! p 9

Technical Training p 12

303.894.6732 | [email protected] | MSEC.org3 July 2013* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions

employment law & labor relations issueslegal compliance

Harassment Prevention for Managers and Supervisors * Who Should Attend: Managers and Supervisors, HR Professionals Class Description: Participants learn what truly constitutes illegal harassment and the meaning of the term “hostile work environment.” Also discussed is the difference between inappropriate conduct and behavior that rises to the level of illegal harassment, along with how to respond properly and prevent retaliation claims. Especially helpful are strategies to address defenses to employer liability and inappro-priate behavior that may lead to illegal harassment.Anticipated Outcomes: Fully trained managers and supervisors who understand how to stop harassment at your workplace. Jul 11 (DN), Jul 30 (CP), 8:30-11:30 $125Upcoming Dates - Aug 27 (DN), Sep 5 (GR), Sep 12 (AZ), Nov 18 (DN)

Workers’ Compensation Basics * HRCI

Who Should Attend: HR Professionals and those handling Workers’ Compensation claimsClass Description: Participants receive a clear introduction to the basic provisions and administrative procedures of the Colorado Work-ers’ Compensation Act. Coverage provided by the Colorado Workers’ Compensation Act is explored, along with the employer’s obligation under the act and how to ensure compliance and avoid penalties. Benefits awarded by the act are explained, along with when an injury or death is compensable under the act, and limitations on mental or emotional stress benefit awards.Anticipated Outcomes: Properly report and investigate work related injuries and close claims. Jul 12 (DN), 8:30-4:00 $195Upcoming Date - Sept 27 (DN)

Performance Documentation Skills for Supervisors * HRCI

Who Should Attend: Managers and Supervisors, HR Professionals Class Description: Participants will learn a simple performance docu-mentation process and understand its importance in preventing legal claims. Using proven techniques, participants will practice writing and maintaining job-related performance documentation. The seminar will focus on how the current legal climate affects supervision, as well as the “how-to’s” of documenting employee actions. Anticipated Outcomes: Develop strong practices, follow a clear process, and avoid potential pitfalls when documenting discipline.Jul 17 (AZ), Jul 31 (CP), 1:00-4:30 $125Upcoming Dates - Aug 14 (DN), Oct 15 (DN), Oct 28 (GJ), Oct 30 (AZ)

HRCI Investigations in the Workplace: Two-Day Workshop **Who Should Attend: HR Professionals, Legal Staff, and those responsible for investigationsClass Description: This two-day workshop is a combination of interactive role playing, mock investigation practice, lecture, and group discussion. Participants practice issue-spotting, interview documentation, and strategies for handling all common, yet difficult, investigation issues. The framework for EEO investigations, along with when, what, and why to investigate are reviewed. Participants learn questioning strategies and skills, and the structure and content of investigation reports.Anticipated Outcomes: Follow clear practices to successfully conduct investigations.Jul 17-18 (DN), 8:30-4:00 $295Upcoming Dates - Sep 11-12 (DN), Nov 18-19 (DN)

FMLA: A Guide for Human Resources * HRCI

Who Should Attend: HR Professionals, Legal Staff Class Description: Participants will gain an understanding of what information you need to comply with this law including the elusive

“serious health condition,” employee notice requirements, and manag-ing intermittent leave. Also discussed are administering attendance policies, the new FMLA for military situations, and a review of policy requirements and FMLA forms to properly administer the law.Anticipated Outcomes: Successfully administer FMLA leaves at the workplace.Jul 22 (DN), Jul 25 (AZ), 8:30-3:00 $175Upcoming Dates - Aug 13 (FC), Sep 17 (DN), Nov 12 (AZ)

New! Legal Issues in Managing Employees for Human Resources Professionals * HRCI

Who Should Attend: HR Professionals, Legal Staff Class Description: This concentrated full-day program offers an over-view of the complex legal issues associated with day-to-day employ-ment decisions and actions. This session provides current information on legislation, court decisions, and enforcement procedures that affect the employment relationship. The issues and concerns that impact separation and discharge, including a risk analysis of termina-tion and proper procedures, are explored. (Includes a copy of the MSEC Blue Book: Employment Law Resource)

Anticipated Outcomes: A clear view of how to advise leaders and supervisors about employment law issues.Jul 23 (FC), 8:30-4:00 $235Upcoming Date - Aug 20 (DN)

HRCI


July 2013 4 * Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions

legal complianceemployment law & labor relations issues

Drug and Alcohol: DOT/Federal Motor Carrier Drug and Alcohol Testing RegulationsWho Should Attend: All levels of management in the transportation industryClass Description: This class certifies supervisors for Department of Transportation (DOT) mandated drug and alcohol testing procedures, and includes determination of reasonable suspicion, and detection of physical, behavioral, speech, and performance indicators of alcohol and drug misuse. Policy considerations are reviewed, as well as acquir-ing drug and alcohol testing information from previous employers. Anticipated Outcomes: Detect the signs of alcohol and drug misuse and follow proper procedures.Jul 26 (DN), 8:30-12:30 $125Upcoming Date - Nov 8 (DN)

Discrimination in the Workplace: The Law of EEO * HRCI

Who Should Attend: HR Professionals, Managers and Supervisors Class Description: This is an overview of federal and state civil rights laws, along with practical tips employers can implement to reduce exposure for discrimination charges. Participants apply a knowledge of EEO law to real-life scenarios, after learning what constitutes employment discrimination. Preventing claims and responding to employee complaints is also discussed, along with how to protect against retaliation complaints, and recent legal developments in discrimination law.Anticipated Outcomes: Understand EEOC processes and theories of discrimination to prevent claims.Jul 29 (DN), 8:30-3:30 $175Upcoming Date - Oct 9 (DN)

COBRA Workshop * HRCI

Who Should Attend: HR Professionals, Benefit and Risk Managers Class Description: This class will provide a strong working knowledge of the Consolidated Omnibus Budget Reconciliation Act (COBRA) to satisfy your compliance obligations. Know which plans are subject to COBRA, when COBRA must be offered, and what coverage is offered to whom and for how long. Also reviewed is the COBRA election process, premiums and payment, and required notices.Anticipated Outcomes: Develop and follow a COBRA-compliant process.Jul 30 (CS), 8:30-11:30 $125Upcoming Dates - Aug 1 (AZ), Sep 24 (DN), Dec 5 (DN)

Americans with Disabilities Act: Managing Disabilities in the Workplace * HRCI

Who Should Attend: HR Professionals, Legal Staff, Managers and Supervisors Class Description: Many employers are wondering if there is anyone who is not disabled under the new law, and this course provides that answer along with other important aspects. These include why it is important to properly identify the essential functions of a job, how to engage in the interactive process and identify potential accommoda-tions, when an accommodation is “reasonable,” and what to do if there is no reasonable accommodation.Anticipated Outcomes: Effectively respond to employees with dis-abilities and maintain a productive workplace.Jul 31 (DN), 8:30-12:00 $125Upcoming Date - Oct 3 (DN)

* The Employment Law Certificate ProgramThese classes can also be taken as part of the Employment Law certificate program. This certificate is designed to help you with a clear framework of laws impacting the workplace.

**The Labor Relations Certificate Program These classes can also be taken as part of the Labor Relations certifi-cate program. This program is for those who want a deeper under-standing of labor law and union issues.

Employment Law classes continued on page 5.


compensation & benefits

Benefit Update Conference HRCI

Who Should Attend: HR Professionals and Benefit ManagersClass Description: Our tenth annual Benefit Update Conference shares the latest information on health care reform, new legislation, and trends that directly affect your benefit programs.Anticipated Outcomes: Become the expert at your organization on the latest benefit knowledge.Jul 9 (CS), Jul 16 (DN), Jul 18 (Loveland), Jul 23 (GJ)

8:30am-3:30pm $199

Compensation Administration I— Base Pay Design and Development HRCI

Who Should Attend: HR Professionals, Compensation and Benefit ManagersClass Description: This class will teach how to develop a Total Rewards philosophy and work with a compensation model that begins with job analysis and introduces internal job evaluation and external market pricing. In addition, elements including pay ranges and building a pay structure that focuses on business alignment will be covered. Hands-on exercises and group discussions assist partici-pants in developing skills for creating, revising or maintaining base pay compensation plans. Anticipated Outcomes: Understand compensation fundamentals and principles to apply in your workplace.Jul 10-11 (CP), Jul 31-Aug 1 (DN), 8:30-3:30 $295Upcoming Dates - Aug 21-22 (CS), Dec 3-4 (DN)

FREE! Colorado Compensation Survey Briefing Session HRCI Who Should Attend: HR Professionals, Compensation and Benefit ManagersClass Description: This seminar will look at salary comparisons by industry and employment size, current compensation practices, 2014 pay increase projections, and other useful information. The data pre-sented is from Colorado companies and has been compiled and ana-lyzed by MSEC survey department to meet the needs of our members.Anticipated Outcomes: Use survey data to build competitive com-pensation plans.Jul 11 (DN) (9:00-11:00), FREEUpcoming Dates - Sep 19 (CS) (2:00-4:00)

Webinar! It’s Complicated Medicare and Employer Health PlansWho Should Attend: HR and Payroll ProfessionalsClass Description: Reaching age 65 is an important milestone for many employees- whether they are retiring or not. Employees need details about their employer-provided coverage to help them decide their Medicare choices. With 52% of Americans working past age 65, more companies are taking steps to coordinate their health care coverage options for employees who are eligible for Medicare. Attend this timely webinar to get the latest information to help your employ-ees navigate through the complexity.Anticipated Outcomes: Understand how Medicare integrates with employee health plans.Jul 17, 12:00-1:00 (MDT) $159 per line



support & administrative staff development


July 2013 6

Telephone Imagery: Improving Customer Service Through Excellent Telephone Communication Skills *Who Should Attend: Anyone who works with customers over the phoneClass Description: Participants learn the “how-to’s” of establish-ing a rapport using tips, tricks and techniques to develop a “can do” attitude, create a memorable image, conquer telephone etiquette basics, understand communication styles, and enhance listening skills. Understanding a customer’s preferred communication style (auditory, visual, or kinesthetic) to increase customer satisfaction and reinforce customer loyalty is also explored.Anticipated Outcomes: Make a positive impression on your custom-ers through understanding communication styles and enhancing listening skills.Jul 10 (DN), 8:30-4:00 $200Upcoming Date - Oct 15 (DN)

Customer Relations: Making the Connection *Who Should Attend: Anyone having direct or indirect customer contactClass Description: Participants discover practical, ready-to-use ideas for various phases of customer interaction. Connecting with custom-ers and anticipating their needs by adapting to varying communica-tion styles and practicing positive language skills is explored, along with employing a 3-step method for handling difficult customer situ-ations. Action steps to ensure a customer experience is positive, and critical follow-up steps are reviewed.Anticipated Outcomes: Acknowledge customer needs and take the correct action in a variety of difficult situations. Jul 15 (DN), 8:30-12:30 $125Upcoming Date - Nov 19 (DN)

Priority Management: Working Sm@rt with Microsoft OutlookWho Should Attend: Everyone with access to Microsoft OutlookClass Description: Computers are not required, but we recommend participants bring their laptops. Participants learn how to use more efficient tools, reconfigure Outlook to improve productivity, manage email effectively, and turn the calendar into a planning tool. Also covered are using Outlook to delegate tasks, document important communications, and store and retrieve information. An optional second and third phase provides productivity coaching and ongoing support for additional charges.Anticipated Outcomes: Turn Microsoft Outlook into a personal assistant to help get things done. Jul 17 (DN), 8:30-3:30 $395Upcoming Dates - Sep 18 (DN), Nov 13 (DN)

Workplace RespectWho Should Attend: Any employee who would like to learn the behaviors to foster workplace respect.Class Description: This valuable course offers an opportunity to inves-tigate some root causes of disrespect and unclear personal boundar-ies. Participants gain awareness and communication tools to create a better understanding of each person’s version of respect so that it can be mutually exchanged. Clarity about what it means to interact with co-workers in a respectful manner and how to more graciously ask for respect from them is covered.Anticipated Outcomes: Use communication tools to create mutual understanding between co-workers.Jul 19 (DN), 8:30-12:30 $125Upcoming Dates - Aug 15 (GJ), Oct 9 (DN), Dec 6 (DN)

* The Support Staff/Administrative Assistant Certificate Program These classes can be taken as part of the Support Staff certificate pro-gram. This program offers training to help support and administrative staff work effectively with supervisors and customers while meeting organizational goals and personal development needs.


development communication

Conflict: Self-Management *Who Should Attend: Managers and Supervisors, EmployeesClass Description: This session begins by defining the nature of con-flict and then addressing how to build skills for constructive resolution by creating an effective environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alterna-tive strategies, and conveying understanding.Anticipated Outcomes: Understand conflict patterns, and acquire skills for responding constructively to conflict. Jul 10 (FC), 8:30-4:30 $175Upcoming Dates - Aug 14 (DN), Sep 30 (DN), Oct 22 (DN), Nov 20 (DN), Dec 12 (AZ)

Developing Interpersonal Communication Skills *Who Should Attend: Employees, Managers and SupervisorsClass Description: This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex com-munication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Anticipated Outcomes: Develop an action plan to implement changes to communicate more effectively.Jul 10-12 (DN), 8:30-3:30 $420Upcoming Dates - Aug 20-22 (DN), Sep 24-26 (DN), Oct 29-31 (DN), Dec 4-6 (CS)

Developing and Maintaining Trust in the Workplace * Who Should Attend: Employees wanting to develop more effective relationships with othersClass Description: This class is designed to help understand how to build trust and how that impacts relationships with your co-workers, managers, and customers. Participants explore the meaning of trust and measure individual skill levels in building trust. Participants de-velop strategic skills to build trust in the workplace, identify what trust is and its impact on the work environment, and use skills to rebuild trust and re-frame difficult messages.Anticipated Outcomes: Increase skill levels in building trust through instruction, reflection, and class exercises.Jul 22 (DN), 8:30-4:00 $175Upcoming Dates - Sep 13 (DN), Oct 8 (FC), Nov 19 (DN)

Communication Tools for Maximizing Performance *Who Should Attend: Employees and Managers whose success depends on the ability to relate to othersClass Description: Participants improve their ability to understand people better, turn on or off emotions in different circumstances, and develop and maintain trust, rapport, and influence with others. How to contend with difficult people and situations by learning, thinking in an outcome oriented way, and discovering what is important to another person or group is explored. Also reviewed are how to gather and organize information systematically to clarify problematic situa-tions and to identify clear goals.Anticipated Outcomes: Put into action practical communication methods, skills, and techniques. A follow up study guide is provided to practice the skills taught.Jul 25-26 (DN), 8:30-3:30 $355Upcoming Dates - Oct 3-4 (DN), Dec 5-6 (DN)

Cultivating Your Listening Skills: Listening to Understand *Who Should Attend: All levels of professional and management personnel who wish to assess and improve their listening skills Class Description: Through a helpful assessment tool and thought-provoking activities, class participants will address their unique habits and improve listening skills in three-dimensions of a listening model: staying focused, capturing the message, and helping the speaker. Un-covering personal barriers and obstacles to focused listening, assess-ing their own listening style and approach, and applying the skills of following, reflecting and attending in a variety of listening situations are also reviewed. Anticipated Outcomes: Use the power of listening to become more effective and productive.Jul 30 (DN), 8:30-4:30 $175Upcoming Date - Sep 30 (DN)

* The Communication Mastery Certificate Program These classes can be taken as a part of the Communication Mastery certificate program. Our Communication Mastery Certificate explores all aspects of workplace interactions and helps develop a process for building loyalty through effective communication.



training & personal development development

Developing Presentation Skills *Who Should Attend: individuals with limited experience or those who wish to improve their confidence level in front of groups (class size is limited to 10).

Class Description: Participants will focus on skill-building by design-ing and delivering two presentations and receiving both class and instructor feedback. Presentations will be recorded. The principles of public speaking are explored including presentation design, style, and delivery techniques, and visual aids. There is time allotted for practice and feedback, impromptu presentations, informational pre-sentations, persuasive presentations, and instructional presentations.Anticipated Outcomes: Deliver an effective presentation to audi-ences ranging from peers to the executive management team. This three-day course provides practice and feedback, and all three days must be attended.Jul 15-17 (DN), 8:30-4:30 $490Upcoming Dates - Sep 23-25 (DN), Nov 20-22 (FC)

Training Activities * HRCI

Who Should Attend: Individuals who design and deliver trainingClass Description: Participants will have opportunities to experience an activity, debrief the activity, and then critique the exercise. A variety of activities will be explored from openers, simulations, and assessments to adventure initiatives and game formats. Discus-sion will include how the various types of activities can be adapted to meet the needs of your learners. Also discussed are the purpose of training activities and how to design effective activities. Anticipated Outcomes: Prepare well-developed activities that pro-mote learning to improve your training at work. (Includes a copy of Design your Own Games and Activities)

Jul 23-24 (DN), 8:30-4:30 $375

Upcoming Dates - Sep 11-12 (FC), Nov 21-22 (DN)

* The Trainer Certificate ProgramThese classes can be taken as part of the Trainer certificate program. This certificate program increases trainers’ skills so they can contribute to on-going success.


development supervision

Project Management I: Foundations **Who Should Attend: Project managers, members of project teams, and managers of functional areas Class Description: Participants use a realistic case study and exer-cises to provide hands-on use of the tools and techniques. There is a project management overview of the Project Management Institute (PMI), Project Management Body of Knowledge (PMBOK), and Project Initiation. Project Planning is discussed, which includes a manage-ment plan, a work breakdown structure, and the constraints of scope, cost, and schedule. Also explored are budgeting, staffing, reporting, and closing the project.Anticipated Outcomes: Keep projects on schedule with proper planning and reduce frustration. (Includes lunch)

Jul 10-11 (DN), 8:30-4:30 $420Upcoming Dates - Sep 11-12 (DN), Nov 20-21 (DN)

GOAL: Get Organized at Last!Who Should Attend: Managers and Employees wanting to improve their organization skills at workClass Description: This class provides simple, easy-to-implement solu-tions to help you get control of workloads, contribute to the success of organizations, and increase value as an employee. Participants learn what to do with paper, manage email efficiently and effectively, learn Microsoft Outlook tips and tricks, and how to reduce interrup-tions and distractions. Also covered are scheduling and prioritizing how to do important tasks first, and how to follow up on assignments effectively.Anticipated Outcomes: Improve organizational skills and increase productivity. Jul 16 (DN), 8:30-4:30 $245 (The cost is $430 for the seminar and 2-hour follow-up coaching session on-site within the Denver metro area)

Upcoming Date - Oct 15 (DN)

Managing Stress in the Work Environment *Who Should Attend: Employees wanting control over the stress in their work environment Class Description: This class provides a comprehensive approach to managing stress including lifestyle balance, modifying behavior pat-terns, and enhancing physical awareness. Participants become more aware of their stress responses, creating a sense of choice and control over what happens to them, and achieving a greater sense of balance in their lives. This is done through Identifying sources of stress, rec-ognizing response patterns, practicing methods for managing stress, and creating an action plan. (Participants are invited to dress comfortably)

Anticipated Outcomes: Gain awareness of stress and take steps to control it.Jul 18-19 (DN), 8:30-4:00 $295Upcoming Date - Oct 10-11 (DN)

Leadership: Why Would Anyone Want to Follow You? **Who Should Attend: Managers and SupervisorsClass Description: This course combines the best of behavioral and neurological science and experiential learning to help individuals become socially and emotionally smarter. It provides a framework, methodology, scientifically validated assessment, and direct ex-perience for building the personal and relationship competencies required for creating high-trust relationships. It is also an introduction to the multiple applications of the FIRO-based Elements of Aware-ness including personal and interpersonal effectiveness, improving customer service, and resolving conflict. (Follow-up coaching is available for an additional fee.)

Anticipated Outcomes: Motivate, inspire, and energize the workforce.Jul 1-2 (FC), Jul 9-10 (DN), 8:30-4:30 $390Upcoming Date - Nov 12-13 (DN)

Lead Worker TrainingWho Should Attend: Leads, group leaders, work coordinators, and assistant supervisors Class Description: This seminar focuses on changing relationships for leads and group or team leaders, discussing the expectations and limitations of the position, and communication demands from employees and management. Participants learn the role of the lead worker and how to maximize the authority granted to lead work-ers. Communication skills are practiced, and instruction is offered to help engage employees and effectively train employees to complete necessary tasks.Anticipated Outcomes: Understand the unique demands of a lead worker and perform more effectively.Jul 9 (AZ), Jul 30 (DN), 8:30-4:00 $175Upcoming Dates - Sept 26 (DN), Nov 26 (DN)

Supervision: Core Competencies *Who Should Attend: Managers and SupervisorsClass Description: Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, en-hance listening, and practice delivering effective feedback. Anticipated Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results.Jul 9-10 (DN), Jul 23-24 (AZ), $295 Jul 30-31 (FC), 8:30-4:30Upcoming Dates - Aug 5-6 (DN), Aug 21-22 (CP), Aug 22-23 (DN), Sep 4-5 (AZ), Sep 5-6 (DN), Sep 17-18 (CS), Sep 23-24 (DN), Oct 8-9 (DN), Oct 24-25 (DN), Nov 13-14 (GJ), Nov 21-22 (DN), Dec 5-6 (DN), Dec 12-13 (CS)


July 2013 10 * Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions*** Part of both certificate programs

developmentsupervision

The Complete Supervisor ProgramWho Should Attend: Managers and SupervisorsClass Description: This week-long program takes supervisors through the life cycle of an employee. Interviewing skills, coaching, communi-cation and feedback skills, and the legal issues of dealing with perfor-mance problems will be covered. The first two days are instructions in supervisory core competencies. The third day covers interviewing and hiring. The fourth day discusses legal issues in managing employees, and the last day is devoted to the topic of performance management.Anticipated Outcomes: Understand the employee life-cycle through a holistic approach in learning. Jul 22-26 (DN), 8:30-4:30 $765Upcoming Date - Nov 4-8 (DN)

Change Management: Building Resiliency *** HRCI

Who Should Attend: Managers, Supervisors, and Leaders or anyone managing change and transitionsClass Description: Change in the workplace is inevitable and manag-ers must lead their staff through changes. In this course, participants learn to differentiate between change and transition, use a three-phase transition model, and the action steps accompanying each phase of the model. Also discussed are the primary emotions and behaviors of employees, along with the information and support needed as people move through the change process. Anticipated Outcomes: Build resiliency to manage yourself and others through necessary workplace changes. Jul 25 (CS), 8:30-12:30 $125Upcoming Dates - Aug 6 (GR), Sept 6 (DN), Nov 26 (DN)

Time Management for Managers: Creating Balance at Work and HomeWho Should Attend: Managers and SupervisorsClass Description: Based on the latest concepts from Stephen Covey, David Allen, Donald Whetmore, and Julie Morgenstern, participants explore the connection between leadership, management, and time management. Participants then learn how to focus on activities on a daily basis to help reach these goals. Recognizing how time is spent by identifying top five personal time wasters, and discovering ways to control or eliminate them is explained. Anticipated Outcomes: Focus on priorities, get organized, and stay on track by organizing yourself and others.Jul 25 (DN), 8:30-4:30 $195

Upcoming Date- Sep 20 (DN)

* The Supervision Certificate ProgramThese classes can be taken as a part of the Supervisor certificate program. This program builds skills and knowledge on the following topics: motivation, communication, and employee development.

** The Advanced Supervision Certificate ProgramThese classes can be taken as a part of the Advanced Supervision certificate program. As you continue to develop your management skills, this program offers the next step of advancement and expands your capacity to lead.


core & strategic human resource trainingstaffing

Workforce Planning: Your Roadmap to the Future * HRCI

Who Should Attend: HR Professionals, Business Owners, Managers, and SupervisorsClass Description: Participants learn how to assess future human capital needs and integrate them into a workforce plan. The strate-gic importance of workforce planning, aligning with strategic goals, conducting an environmental scan and workforce analysis and forecasting are covered topics. A gap analysis of human capital needs, strategies for closing the gaps, and considerations for staffing options are explored. The session ends with monitoring and measuring a plan and measuring results. Anticipated Outcomes: Use a systematic approach to plan for your workplace needs.Jul 10 (DN), 8:30-4:00 $175

Upcoming Dates - Sept 18 (AZ), Oct 15 (CS), Nov 13 (DN)

Fundamentals of Human Resource Management: Key Steps in Getting Started HRCI

Who Should Attend: HR Professionals who are newer to the roleClass Description: This seminar is for those solely responsible for the day-to-day operations of Human Resources, or as a refresher for new-er professionals wanting to strengthen and expand their knowledge. The role of human resources and how to link to business success is explored by examining topics including recruiting and retention, interviewing, new employee orientation, recordkeeping, HR measure-ment, performance management, employment law, compensation and benefits, and employee handbooks.Anticipated Outcomes: Learn practical ways the Human Resource practitioner can contribute to the organization’s success. Jul 11-12 (DN), 8:30-4:00 $355(Includes a copy of the MSEC Blue Book: Employment Law Resource) Upcoming Dates - Sept 24-25 (DN), Oct 22-23 (FC), Nov 5-6 (AZ), Dec 11-12 (DN)

Interviewing and Hiring I * HRCI

Who Should Attend: HR Professionals, Managers and SupervisorsClass Description: This session is a practical step-by-step approach for planning, conducting and evaluating a structured, behavioral interview. Through an interactive format combining lecture, video, exercises, and discussion, participants learn to prepare with a solid interview plan, protect the organization from liability, determine criti-cal job requirements, develop behavioral interview questions, analyze applications and resumes, conduct interviews, and select the best candidate.Anticipated Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant.Jul 15 (DN), 8:30-4:00 $175Upcoming Dates - Sept 19 (DN), Oct 8 (DN), Nov 8 (DN), Dec 5 (AZ)

HR Strategic Planning: Building Organizational Capability * HRCI

Who Should Attend: HR Professionals and Business OwnersClass Description: In this hands-on class, participants learn to create an HR strategic plan. It begins by exploring how organizations com-pete; we then discuss how they define success, as well their mission, vision, values, goals, and business strategy. Throughout the class we outline how to create an HR strategic plan and appropriate means to monitor and measure plan progress. This includes understanding and evaluating the business environment, aligning and integrating HR and organizational strategy, and analyzing current effectiveness and needs, Finally, problems are identified, and solutions are implemented.Anticipated Outcomes: Create a plan to develop and sustain high performance that is in line with your organization’s mission, values, and goals.Jul 23 (DN), 8:30-4:00 $175Upcoming Date - Nov 5 (DN)

Performance Appraisal Design: A Strategic Approach for Improving Results * HRCI

Who Should Attend: HR Professionals, Business Owners, Managers, and SupervisorsClass Description: This class provides the tools needed to define, de-velop, and implement a customized performance appraisal program. Participants learn how to develop a system that focuses individual and organizational efforts to achieve a competitive advantage. A step-by-step toolkit is provided to design the system, including the form. Assessing the culture and business context and integrating performance appraisal is covered, along with designing a customized tool and measuring cost effectiveness.Anticipated Outcomes: Measure employees’ performance and link that to business goals.Jul 26 (DN), 8:30-4:00 $175Upcoming Dates - Oct 11 (DN), Oct 23 (CS)

* Then Human Resource Certificate programThese classes can be taken as part of the Human Resource certificate program. It provides you with a foundation of practical information on key topics and expands your skills in the Human Resources field.


July 2013 12

mission criticaltechnical training

All technical training classes will be held at Downtown Denver Mission Critical Systems Training Center unless otherwise indicated.See 2013 Training Catalog for addresses.

Our partner, Mission Critical, has a variety of technical courses for all skill levels.Register at MSEC.org

July 1 Access 2007/2010 Advanced $350Day 1—8:00am-4:00pm Day 2—8:00am-Noon

July 3 Project 2010 Basic $350 8:00am- 4:00pm

July 8 Server 2012 with PowerShell 2012 $350 8:00am-4:00pm

July 15 Excel 2007/2010 Basic $179 8:00am-Noon

July 15 Outlook 2010 $179 1:00pm-5:00pm

July 16 Excel 2007/2010 Intermediate $179 1:00pm-5:00pm

July 16 PowerPoint 2007/2010 Basic $179 8:00am-Noon

July 17 SharePoint 2013 Designer L1 $350 8:00am-4:00pm

July 17 Word 2007/2010 Basic $179 8:00am-Noon — at DTC

July 17 Word 2007/2010 Intermediate $179 1:00pm-5:00pm — at DTC

July 18 Excel 2007/2010 Advanced $179 8:00am-Noon

July 18 Excel Workshop $179 1:00pm-5:00pm

July 19 SharePoint 2013 Designer L2 $350 8:00am-4:00pm

July 22 Excel Pros Managing Databases 2007-2010 $350 8:00am-4:00pm

July 23 Access 2007/2010 Basic $350 8:00am-4:00pm

July 24 SharePoint 2013 Level 1 $350 8:00am-4:00pm

July 25 SharePoint 2013 Level 2 $350 8:00am-4:00pm

July 26 SharePoint Workshop $179 8:00am-Noon

July 29 Excel Boot Camp $350 8:00am-4:00pm

July 31 PowerPoint 2007/2010 Intermediate $179 8:00am-Noon — at DTC

July 31 PowerPoint Workshop $179 1:00pm-5:00pm — at DTC

303.894.6732 | [email protected] | MSEC.org13 July 2013

Health Care Reform Learning Zone Log on now! Our interactive, web-based tool will help you identify the information you need to navigate your way through the health care reform maze. It is designed to collect the compliance and administrative details that apply to your organization and meet the requirements of the new legislation.

The Zone provides: key points, links, glossary, and action steps.

The Zone is: web-based, easy-to-navigate, content-rich, and user-friendly.

Log on now to MSEC.org to access the Health Care Reform Learning Zone!

June 20th Webinar: The Top Three Health Care Considerations for Employers MSEC staff will present a short summary of what considerations should be taken in to account at this point in the health care reform overhaul. Don’t miss this insightful webinar that will confirm you’re heading your organization in the right direction. In addition, you will get a tour of our new product, The Health Care Learning Zone, and learn how to best access this powerful tool. Go to MSEC.org to register or call 800.884.1328

Introducing: MSEC’s Health Care Reform Assessment Service

No employer is immune to health care reform, yet understanding the requirements and how they impact your organization can be complicated, confusing, and all consuming. It can be a full-time job in itself. Let us help simplify the process. MSEC’s Health Care Reform Assessment provides your organization the blueprint it needs to comply with the many and ever-changing requirements of PPACA.

This customized assessment analyzes the specific impact health care reform will have on your organization and provides a checklist with “action steps” for implementing the necessary changes to ensure compliance.

See page 14 for detailed information. Call 800.884.1328 or email [email protected] for more information.

MSEC Health Care Reform Resources


July 2013 14

If we have learned anything from health care reform it’s that each company must perform an individual assessment of the regulation’s impact to ensure the best possible outcome. We also know that the requirements of the Patient Protection and Affordable Care Act or PPACA have overwhelmed many employers as they work to understand and calculate potential penalties and chart a course to full compliance.

To assist employers in their efforts to fully understand and comply with the important provisions of health care reform, MSEC has developed the Health Care Reform Assessment.

What is MSEC’s Health Care Reform Assessment?

MSEC’s Health Care Reform Assessment provides your organization the blueprint it needs to comply with the many and ever-changing requirements of PPACA. This customized assessment analyzes the specific impact health care reform will have on your organization and provides a checklist with “action steps” for implementing the necessary changes to ensure compliance.

The Health Care Reform Assessment will help you address the following concerns:

• What is an Applicable Large Employer, and do we qualify?

• If so, what type of coverage do we have to provide?

• Are we required to provide health care coverage to all of our employees?

• What penalties will we pay if we don’t properly cover our employees?

• How do we know if we are eligible for small employer credits?

• What notices are required under PPACA?

What is Included in the Assessment?

The assessment includes a review of your business and workforce, your company’s health care benefits information, a one-hour consultation with a health care reform specialist, and a customized checklist for implementing the necessary changes relating to PPACA. This assessment is provided for a flat fee of $525.00.

How Do I Get Started?

Call or email MSEC today to get started on your company’s individual health care assessment. As the required measurement periods for determining who needs to be covered have already begun, don’t wait, start the assessment today ensure compliance. If requested, MSEC can also provide a proposal to have a benefits specialist assist in the implementation of the “action steps.”

Call 800.884.1328 or email [email protected] for more information.

Your Prescription for Health Care Reform Compliance

This Year’s Topics Include

Legal and Legislative Year-in-Review • Colorado Health Benefit ExchangesDepartment of Labor Audits on Retirement Plans

Lesser Known Aspects of Health Care Reform • Value Based Benefit Design

Dates and Locations

Colorado Springs - July 9, 2013Cheyenne Mountain Resort, 3225 Broadmoor Valley Rd., Colorado Springs, CO 80906

Denver - July 16, 2013Hyatt Regency Denver, 650 15th St., Denver, CO 80202

Ft Collins/Loveland - July 18, 2013Embassy Suites, 4705 Clydesdale Pkwy., Loveland, CO 80538

Grand Junction - July 23, 2013Two Rivers Convention Center, 159 Main St., Grand Junction, CO 81501

Cost

MSEC Member $199 per person (includes lunch)MSEC Member $179 per person for groups of 3 or more from the same company (includes lunch)

Time

Registration & Continental Breakfast: 8:00am–8:30amProgram: 8:30am–3:30pm

800.884.1328 • MSEC.org

Sponsored By:

Cancer Treatment Centers of America®

Documents

MSEC Training Guide-JULY 2013