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MSx Managed Services Product Cheat Sheets
4th Quarter 2019
Last updated October 16, 2019
Copyright © 2019 by TPx Communications. All rights reserved.
About TPx
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TPx is the nation’s premier Managed Services Provider, delivering unified communications, managed IT and network connectivity to 55,000 customer locations across the country.
More than two decades of proven, industry leading customer service focus embedded deep in our corporate DNA has powered more than 16 years of uninterrupted growth for TPx – all driven by earned referral, not advertising.
TPx Story
• 1998-2005 Founded in 1998 as TelePacific Communications. Established growth that continues today.
• 2006-2010 Emerged as leading challenger in the market. Added next gen communications tools.
• 2011-2015 Launched Unified Communications and Managed IT. Added Datacenter and Ethernet capabilities. Expanded geographic footprint.
• 2016-Present Delivering managed UC and IT services nationwide. Rebranded as TPx Communications.
TPx Facts
• 16 years uninterrupted growth
• 50+ offices nationwide
• 1,370+ employees
• 55,000 customers served nationwide
• 70% new business from referrals
• 65% Net promoter score (50% is considered excellent)
• $692 million in 2018 revenue
• 200,000 UC seats deployed
• 200+ UC integrations
• 415,000 SIP call paths deployed
• 100% SLAs and guaranteed uptime
• 7 SSAE-18 datacenters nationwide
• 2 state of the art Security Operations Centers (SOCs)
• 9,000+ SD-WAN customer locations deployed
• All support is U.S. based
General Discover Questions
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• Can you tell me about your business?
• What is the technology you use today?
• How do you see the growth of your company and the use of technology in the future?
• Do you have an internal IT department, or do you use an MSP?
• What do you like or not like about your existing support?
• Do you have any pending technology projects or initiatives?
• Do you have any pain points or chronic technology issues?
TPx Complete
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What is TPx Complete?
TPx Complete is an industry first — A comprehensive package specially designed to meet voice, security, network quality, and continuity needs of small to mid-sized businesses.
The TPx Complete bundle includes a full range of essential managed services that includes UCAAS, fax, SD-WAN, firewall, and managed endpoints.
TPx Complete - Highlights
• UCx desktop and mobile apps that allow users to call, chat, video conference, and start interactive online meetings from anywhere
• Polycom desk phones for each user
• Power over Ethernet (POE) switch for each location
• UCx Integrator for 3rd party apps
• Virtual Fax – Enterprise grade faxing in the cloud for both inbound and outbound faxing
• MSx WAN Core – Managed SD-WAN ensures voice service is delivered with enterprise grade quality – Each location gets a Managed Services Router
• 4G/LTE Failover – Provides Internet continuity in the event primary Internet connection fails – 4G/LTE provides true path diversity and ensures non-stop Internet access
• MSx Firewall Core – Managed firewall provides network’s first line of cybersecurity defense – Each location gets a FortiGate firewall
• MSx Endpoints Optimum – Managed endpoints ensures workstations and servers are protected with next gen anti-virus and are kept up to date
• Users and services can be added at any time
• Core services can be upgraded to Optimum
Target Audience
• Non UCx customers
• Single and multi-location businesses
• Up to 100 users per location
TPx Complete
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Sales Questions
• Do you have difficulty building a complete IT solution?
• Is your IT staff stretched thin?
• How many vendors are you currently using for your voice, data, and IT services? Have you considered consolidating these services with only one vendor?
• How often is your business disrupted by critical IT systems going down? Are you able to identify and respond to these technical issues in a timely manner?
• How long do you plan to maintain your current phone system? What will you do if you realize later on that it isn’t working as well as it should?
• How do you protect your network from cybersecurity attacks?
• When planning for future upgrades or expansion, do you have a way to assess your overall network health?
• How do your IT and communications systems support your business continuity and disaster recovery strategy?
• How quickly do you want to deploy a new solution? Is it a top priority for you right now?
Product SKUs
• All locations: TPx Complete
TPx Complete
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Notes
MSx WAN
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What is SD-WAN?
SD-WAN is an acronym for Software-Defined Wide Area Network. It is a new approach to networking that allows creating a Wide Area Network without having to use specialized network connections. Most SD-WAN systems can connect to just about any type of Internet connection (MPLS, Fiber, DSL, Cable, 4G, etc.).
MSx WAN - Highlights
• Customized prioritization
• Forward Error Correction (FECN) improves circuit performance and reduces jitter and packet loss
• High availability / 4G LTE options
• Third-party vendor support option
• All internet transport options are supported (EoX, TDM, DSL/Cable, 4G LTE, etc.)
• Flexibility to leverage any Internet access regardless of service provider
• MPLS traffic encrypted with VPN access to TPx’s MPLS network
• Dynamic edge-to-edge communication via IPSec VPN connectivity
• Leverage total bandwidth of dual Internet connections.
• Failover options in the event of an unplanned circuit outage are bi-directional (both circuits back up each other)
• TPx gateways on TPx’s own network with support for inbound Internet failover (currently no other providers offer this)
• U.S. based Network Operations Center (NOC) staffed with engineering resources 24x7x365
MSx WAN
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MSx Service Features
Description Core Optimum
Managed services router (MSR) management
Prioritization of customer’s critical applications
Monitoring/alerting
Support for 3 internet connections
MPLS support (with engineering review)
Dynamic routing (OSPF/BGP)
IPVPN connectivity (site to site)
TPx provided circuits – Notification to let customer know circuit is down. TPx owns customer ticket from creation to resolution.
Standardized MSR profile templates
Customized business policies Self TPx
Read-only VeloCloud portal access
Read-write VeloCloud portal access
4G LTE Add-on Add-on
High availability Add-on Add-on
U.S. based support
3rd party circuits monitoring and alerts: Notification to let customer know that circuit is down and that they need to contact their provider.
3rd party vendor support: Notification to let customer know that circuit is down. TPx opens outage ticket with customer’s service provider. TPx owns customer ticket from creation to resolution.
Add-on Add-on
Self-install Optional Optional
Professional install Default Default
MSx WAN
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Options
MSx WAN is available in 2 options: VeloCloud and SilverPeak:
• VeloCloud – Only SD-WAN option that currently allows inbound failover. Max gateway bandwidth is 4 Gb. Quality of Service (QoS) enhancements include Forward Error Correction and Jitter Buffering. Supports non-standard IPSec Tunnels.
• SilverPeak – No inbound failover. Does not use gateways. Can handle bandwidths up to 10 Gb. SD-WAN enhancements are separate add-on with Unity Boost performance pack. Supports fail to wire and layer 2 bridge mode.
Sales Questions
• Can you provide a summary of your network topology (HQ, data centers, remote sites, etc.)? What are your requirements for remote user access?
• Do you have visibility into how your applications are performing?
• Do you know how your bandwidth is being used?
• Are your circuits proactively monitored so you’re notified when they go down?
• Do you have any performance or quality issues with your critical applications (like voice applications)?
• Do you have MPLS in your network? If yes,
o Do you have an existing contract for your network? o Do you plan on incorporating it into your network? o Are you connected to your provider’s MPLS network?
• Can you describe your critical applications?
• Do you have a business continuity plan in place in case there is a circuit outage?
• Do you use cloud services?
• Do you have remote users you are paying excessive back hauling charges to connect to your VPN?
• Are cloud services a critical component of your business?
• Would you like to prioritize traffic at the application level?
MSx WAN
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Engineering Questions
Does client:
• Have 3rd party apps?
• Require custom routing?
• Need SNMP, and if so, what is the IP address?
• Need Netflow, and if so, what is the IP address?
• Any special notes?
For each location:
• Is a circuit available? If yes, is it provided by TPx and if not, who is the provider?
• What will the total Internet bandwidth be at that location?
• Does client need a rack?
• Is device in parallel?
• Does client want TPx to manage OTT circuit?
• Which transports are to be used (DIA, HSIA, OTT, TPx 4G, TPx DS1, TPx EoX, TPx OneNet, MPLS)?
• What products options does client need (DIA, SmartVoice, Private Segment, UCx, High Availability, Public IPs)?
• Override management IP? If so, what is the IP address?
• Does client need any of the following (if so, collect details that follow for each):
o VLAN interfaces ▪ Interface, port type, default IP & subnet, VLAN,
VLAN native (Y/N), Segment (1), Advertise (Y/N)
o WAN interfaces ▪ Interface, IP & subnet, gateway, VLAN, addressing
type (static, DHCP)
o DHCP ▪ VLAN, type, pool/relay agent, DNS, options,
actions
o NAT (1:1)
MSx WAN
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▪ Name, outside IP, Interface, inside IP, outbound traffic (Y/N), protocol (GRE, ICMP, TCP, UDP), remote IP & subnet, port range, segment (Global, Internet, Voice)
o Port Forwards ▪ Name, protocol (TCP, UDP), Interface, port, LAN
IP, LAN port, remote IP & subnet, segment (1)
o Static Routes ▪ Source & subnet, destination, segment (1)
o Dynamic OSPF routing ▪ Area, interface, notes, segment (1)
o Dynamic BGP routing ▪ Local as, remote as, local IP, remote IP, notes,
segment (1)
o Firewall rules ▪ Deny/allow, name, source IP & subnet,
destination IP & subnet, segment (1)
o QoS ▪ Application, queue (high, med, low), segment (1)
(1) Segments: Global, Internet, Voice
Product SKUs
• East coast only: MSx WAN Bundle
• Central & west coast: MSx WAN
MSx WAN
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Notes
MSx Firewall
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What is a Firewall?
A firewall is a network security device (sometimes referred to as a network or security appliance) that monitors incoming and outgoing network traffic and decides whether to allow or block specific traffic based on a defined set of security rules. Firewalls have been a first line of defense in network security for many years.
MSx Firewall - Highlights
• Content filtering
• Anti-Virus
• Spam filtering
• Application control
• Data Loss Prevention
• Intrusion detection (IDS) / Intrusion protection (IPS)
• SSL packet inspection
• SSL certificates
• Threat detection and alerting (automated log monitoring)
• Active directory integration
• Standard routing policies
• Remote VPN users
• Site to site VPNs
• Reporting
• High availability
• Two factor authentication tokens (hard and/or soft)
MSx Firewall
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MSx Service Features
Description Core Optimum
7/24/365 monitoring
Configuration management
Configuration backup/remediation
Firmware updates
Security vulnerability/patching
Hardware assurance/ equipment RMA
Site to site VPN –10 IPSec tunnels
Active Directory integration
Remote VPN –20 users (non Active Directory)
Routing rules Static Dynamic
Reporting Limited Enhanced
Firewall Portal
Secure wireless access point (WIFI) management (max of 5)
Anti-Virus
Web content filtering Template Custom
Anti-SPAM Template
Application control Custom
IDS/IPS Custom
SSL deep packet inspection
Threat detection & alerting Automated log monitoring
High availability
Two factor authentication tokens (hard and/or soft)
Additional site to site VPNs (when more than 10 are needed)
Self-install
Professional installation
SD-WAN on Firewalls
FortiGate Firewalls also have SD-WAN capabilities, and now include SD-WAN enhancements. No inbound failover.
MSx Firewall
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Sales Questions
• Do you have a firewall?
• What is it?
• How old is it?
• When is your license up for renewal?
• Are you running UTM features like anti-virus, application control IDS/IPS?
• How long do you currently maintain your firewall logs?
• Do you integrate your current firewall with active directory?
• How often do you backup your configs?
• Have you ever had a computer get a virus?
• What are the top applications on your network?
• How much time do employees spend on social media or streaming services?
• When was your last vulnerability assessment?
• How are you identifying breaches?
• Would you know if you are being compromised right now?
• What is your biggest security concern, and is your spending and expertise properly allocated to address it? (Prevention cost fractions compared to consequences and/or remediation of a breach)
• Are you concerned about your ability to keep up with emerging threats?
• Do you need to demonstrate and prove compliance (PCI, DDS, HIPAA, SOX, FISMA, GLBA/FFIEC)? (If customer does not need compliance don’t dwell on it – But if they do, then this is very important)
• Are you tired of the reactive update, scan, and clean approach to security?
• Do you routinely manage, monitor, and/or analyze user activity, network activity, performance data, application activity, and/or flow data in your infrastructure?
• Do you have systems that generate logs with relevant security-oriented data today?
• What percentage of these logs are you actively collecting and monitoring?
MSx Firewall
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Engineering Questions
• Does client need to self-manage firewall?
• Any special notes?
For each location that is to get a firewall:
• Is a circuit available? If yes, is it provided by TPx and if not, who is the provider?
• What will the total Internet bandwidth be at that location?
• How many users are at that location?
• How many remote VPN users will there be?
• Do they have an existing firewall and if so, what brand is it?
• Where is the firewall to be physically located (TPx datacenter, client site, other)?
• Does client require MSx WAN or OneNet MPLS, if so, how many sites?
• Does client have Wireless services (Y/N)?
• Will TPx manage the current WiFi (Y/N)?
• Are the current Access Points FortiAP's (Y/N)?
• How many FortiAP wireless access points (WAP) will they require? (note: TPx does not conduct WIFI surveys, run cable to or install WAPs. TPx will configure wireless profiles and manage WAPs from the firewall only. Please be prepared to adjust and/or switch configurations as needed).
• Does client need any of the following: o Antivirus (Y/N)? o Antispam (Y/N)? o Web Filtering (Y/N)? o IDS/IPS - Intrusion Detection/Prevention (Y/N)? o Application Monitoring (Y/N)? o High Availibility (Y/N)? (Additional hardware costs apply) o Site to Site VPNs (Y/N)?
• Should firewall use a network directory for user authentication? If so, should it use FortiGate Single Sign On (FSSO)?
• Does client need any of the following (if so, collect details that follow for each):
MSx Firewall
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o External Interfaces ▪ Public DHCP (Y/N)? ▪ Priority ▪ IP address and subnet ▪ Default gateway ▪ Description ▪ Alias
o Internal Interfaces ▪ Priority ▪ IP address and subnet ▪ Default gateway ▪ Description ▪ Alias ▪ Guest network (Y/N)?
o DHCP ▪ Interface ▪ DHCP range
Product SKUs
• East coast only: MSx Firewall Bundle
• Central & west coast: MSx Firewall
MSx Firewall
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Notes
MSx Endpoints
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What is an Endpoint?
An endpoint is an Internet-capable device on a network. This includes servers, workstations, and laptops.
MSx Endpoints - Highlights
• Workstation and server management
• Automated patch management
• Monitoring and alerting
• Asset management
• Secure remote access agent
• Endpoint protection software (anti-virus and anti-malware)
• Automated reporting
• RMM administration
• 3rd party application assistance and troubleshooting
• Virus and malware deep scan assistance
• Operating System troubleshooting and configuration assistance
MSx Endpoints
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MSx Service Features
Description Core Optimum
U.S. Based Customer Support Center 8am-8pm (EST)
24/7/365
Automated Patch Management
24/7 Monitoring and Alerting
Asset Management
Secure Remote Access Agent
Endpoint Protection Software
Automated Reporting
On-Demand Reporting T & M
Self-Service RMM Administration
MSx-Managed RMM Administration T & M
3rd Party Application Assistance T & M
Endpoint AV/AM Deep Scan Assistance T & M
Endpoint AV/AM Remediation T & M T & M
End User Self-Service Help Page (BETA) T & M
OS Troubleshooting and Configuration Assistance T & M
3rd Party Apps Troubleshooting T & M
Hardware Support
Peripherals Troubleshooting T & M
Proactive Monitoring
Hypervisor Monitoring and Support
Server Backup Monitoring
RDS Server
Multi-App Server
SQL or Exchange Server
On-Site Troubleshooting Assistance T & M T & M
MSx Endpoints
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Sales Questions
• Do you have a system in place to manage Windows operating systems patches (desktops, laptops, servers, etc.)?
• Do you have a system in place to manage application patches?
• Do you have up to date anti-virus on all your systems? Do you know if it was properly configured?
• Do you have the ability to pull a report on the patching status of all your systems?
• Do you have the ability to verify all your systems have anti-virus and if it is up to date?
• What are your vertical business applications?
• Do you need support for your critical applications?
• What are your end user support requirements?
• Are you being asked to reduce budget/headcount?
• Are you concerned about the security of your network and exposure to ransomware and other security threats?
• What antivirus software are you using?
• What tools do you use to ensure servers and workstations are being patched?
• Who is responding to server, workstation, and user support issues?
• Can you get the right resources at the right time?
Engineering Questions
• Any special notes?
Initial Qualification for Servers
• Does client have Windows based servers (Y/N)?
• Does client need TPx to Administer and/or troubleshoot and repair their servers (Y/N)?
• Does client want TPx to deploy and manage our next generation antivirus software (Y/N)?
MSx Endpoints
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Technical Qualification for Servers
• What server Operating Systems are in use (2003 or older, 2008, 2008 R2, 2012, 2012 R2, 2016, or unknown)?
• How many Windows servers are to be supported by TPx?
• Does client need TPx to support any of these applications on your servers: MS Exchange (Email), MS RDS/TSE (Remote Access), MS SQL (Database), other application (specificy)?
• How many Windows servers run these applications?
• Are servers covered by a hardware support contract (Y/N)?
Initial Qualification for Workstations
• Does client have Windows based workstations (Y/N)?
• Does client need TPx to administer and/or troubleshoot and Repair their workstations (Y/N)?
• Does client want TPx to deploy and manage our next generation antivirus software (Y/N)?
• Does the Client need service on Apple Workstations (Y/N)?
• How many Apple workstations are to be supported by TPx?
Technical Qualification for Workstations
• What versions of Windows are currently installed?
• Does client need 3rd party application support (Y/N)? If yes, then provide as much info as possible (ideally: application name, version, manufacturer, and contact details). (Note: customer must have an active vendor support contract for 3rd party application support).
• Are workstations covered by a hardware support contract (Y/N)?
Product SKUs
• All locations: MSx Endpoints
MSx Endpoints
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Notes
MSx Backups
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What is a backup?
A backup is a copy of one or more files created as an alternate in case the original data is lost or becomes unusable. Today that can also include entire computer disks and complete virtual machines.
However, backups are not enough as you also need the ability to recover the data to get you back up and running, so what is really needed is backups + disaster recovery.
MSx Backups - Highlights
• Onsite and cloud backups
• Unified backup and disaster recovery solution
• Off-site retention of backups to cloud environment
• AES/SSL encryption during both transmission and cloud storage
• Optional AES encryption of local backups (on some models)
• Inverse Chain technology improves reliability of backups
• Backup screenshot verification
• Fast failback bare metal restores
• Disaster recovery virtualization
• Bandwidth optimization
• End-to-end encryption
• Device and cloud audit reports
MSx Backups
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Service Features
Description Core Optimum
U.S. Based Customer Support Center 8am-8pm (EST)
24/7/365
Hybrid on-premise backup device + cloud backup
Unified backup and disaster recovery
Off-site retention of backups to cloud
Backup screenshot verification
Fast failback bare metal restores
Disaster recovery virtualization
Bandwidth optimization
End-to-end encryption
Device and cloud audit reports
Self-service backup administration
MSx managed backup administration T & M
Ongoing maintenance and rapid replace
Proactive monitoring and reporting of backup solution for backup job failures
T & M
Configuration of backup job schedule for on-premises device and cloud
Configuration of Exchange/SQL aware backups T & M
Configuration of ransomware detection
Reinitiate backup jobs in event of backup job failure
T & M
Recovery of file/folder from backups T & M
Backup restore assistance T & M
Disaster recovery virtualization T & M
On-site troubleshooting assistance T & M T & M
MSx Backups
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Sales Questions
• How long can you afford to be down before getting your systems and data back up and running?
• How much data can you afford to lose in the event of a failure?
• What is your current backup solution?
• Is someone diligently reviewing your backup jobs for success?
• Is someone consistently testing data recovery?
• Are you concerned about ransomware and other security threats?
Engineering Questions
• What service level is client interested in (Core/Optimum)?
• Is client interested in MSx Endpoints (Y/N)?
• How long should backups be retained (1 year or infinite)
• For each location that is to get a backup device:
o How many devices does client want backed up? o What is the total used space on all devices to be backed up
(in TB)? o What is the anticipated annual storage growth rate? o How many devices does client estimate will be added over
the next 18 months? o Does client want to use the local server virtualization
feature? o Does client want encryption for the data stored on the
local backup appliance? o Will the backup appliance be rack mounted? o Does client have 10 GB Ethernet ports available to connect
the backup appliance to their LAN? o What is the Internet upload speed at this location? o Is client able to provide a device inventory? o Any special notes?
MSx Backups
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• For each device to be backed up, collect the following data:
o Name o Operating System o Number of cores o Capacity (in TB) o RAM (in GB) o Local virtualization (Y/N)?
Product SKUs
• All locations: MSx Backups
MSx Backups
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Notes
MSx for Office 365
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What is Office 365?
Office 365 is a line of subscription services offered by Microsoft, as part of the Microsoft Office product line. It includes plans that allow use of the Microsoft Office software suite over the life of the subscription, as well as cloud-based software as a service (SaaS) products for business environments. All Office 365 plans include automatic updates to their respective software at no additional charge, as opposed to conventional licenses for these programs where new versions require purchase of a new license.
MSx for Office 365 – Highlights
• All the features of Office 365 (depends on the Office 365 bundle chosen)
• Office 365 account creation
• License management
• Escalation of issues to Microsoft
• Data migration
• Exchange configuration & support
• Domains association & configuration
• Custom branding
• Software updates
• Mobility & sharing policy administration
• User password administration
• Active directory setup
• Group administration
• Skype for Business policy administration
• Microsoft Video owner assignment
MSx for Office 365
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MSx Service Features
Description Core Optimum
Office 365 account creation
License management
Escalate issues to Microsoft
License for data migration software
Email user administration
Exchange support
Exchange configuration
Domains association & configuration
Custom branding
Software updates
Mobility & sharing policy administration
User password administration
Active Directory Connect setup
Group administration
Skype for Business policy administration
Microsoft Video owner assignment
Add site collections
MSx for Office 365
Page 32 of 40
Microsoft Office 365 Bundles
Business
Designed with small to medium businesses in mind. Business bundles are limited to a maximum of 300 users, so if a customer needs more they must go with the Enterprise bundles.
• Essentials – Cloud services only
• Premium – Includes Office applications + cloud services
Description Essentials Premium
Microsoft Office (Outlook, Word, PowerPoint, Excel, OneNote, and Publisher on up to 5 devices)
Office online (Word, PowerPoint, Excel, and OneNote)
Office for Mobile Devices (on up to 5 devices)
1TB cloud storage per user (OneDrive)
50 Gb email, calendar, contacts, and tasks
Online meetings and instant messaging (Skype for Business)
Team sites (SharePoint)
Enterprise Social Network (Yammer)
Relevant content discovery and search (Delve)
Active Directory integration (using Azure Active Directory Connect)
In place archiving
MSx for Office 365
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Enterprise
For users needing advanced features not available in the Business bundles. These bundles support an unlimited number of users.
• E1 – Cloud services only
• E3 – Includes Office applications + cloud services
Description E1 E3
Microsoft Office (Outlook, Word, PowerPoint, Excel, OneNote, Publisher, and Access on up to 5 devices)
Office online (Word, PowerPoint, Excel, and OneNote)
Office for Mobile Devices (on up to 5 devices)
1TB cloud storage per user (OneDrive)
50 Gb email, calendar, contacts, and tasks
Online meetings and instant messaging (Skype for Business)
Team sites (SharePoint)
Enterprise Social Network (Yammer)
Relevant content discovery and search (Delve)
Active Directory integration (using Azure Active Directory Connect)
In place archiving
Compliance – Unlimited archiving, eDiscovery, Legal Hold
Data Loss Prevention (DLP)
Rights Management, Message Encryption
Video Content Management
Broadcast Meetings for up to 10,000 people (Skype for Business)
MSx for Office 365
Page 34 of 40
Exchange Online
For users that only need email and do not require access to Microsoft Office or Office Online, or any of their additional applications and services.
• Plan 1 – Small/medium business
• Plan 2 – Enterprise
Description Plan 1 Plan 2
Huge mailboxes
Outlook online included
Deep Office 365 integration
Shared calendars, contacts, and tasks
Application for Outlook
Anti-malware and anti-spam
In place archive
In place hold
50 Gb of storage in mailbox + unlimited storage in in-place archive
Active Directory integration (using Azure Active Directory Connect)
Data Loss Prevention (DLP)
MSx for Office 365
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Sales Questions
• What is your current email platform?
• Are all of your users working with the same versions of Outlook, Word, Excel, PowerPoint, or another Microsoft Office program?
• Are you concerned about network security and exposure to ransomware and other security threats?
• Can you plan, manage, and execute a large project to move to Office 365?
• Do you have the skill and time to manage the environment on your own?
Engineering Questions
• Is client currently using Office 365 (Y/N)?
• What Office 365 licensing plan does client want?
• How many Office 365 users does client have or need?
• Are all production email users already on Office 365 (Y/N)?
• Will TPx administer client’s Office 365 environment (Y/N)?
• Does client need to be able to recover deleted files and emails (Y/N)? If so, what backup retention do they need (Indefinite, 1 yr, 2 yrs, 3 yrs, 4 yrs, 5 yrs, or opt-out)?
Product SKUs
• All locations: MSx for Office 365
MSx for Office 365
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Notes
Prepared by the
MSx Evangelist Team
Larry Cushing VP of Sales Engineering / Chief Technology Evangelist
[email protected] (207) 956-6438
Claude Hubert MSx Evangelist / Cybersecurity SME
[email protected] (213) 223-4482
David Hagen MSx Evangelist
[email protected] (713) 628-3709
Matthew Rockett MSx Evangelist
[email protected] (213) 225-5288
Copyright © 2019 by TPx Communications. All rights reserved.
Last updated: October 16, 2019
Version: 2019Q3-0814
