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Code No: D109113307 JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
HYDERABAD
M.Tech I Semester Regular Examinations March/April 2010 TOTAL
QUALITY MANAGEMENT
(COMMON TO ADVANCED MANUFACTURING SYSTEMS, CAD-CAM) Time: 3hours
Max.Marks:60
Answer any five questions All questions carry equal marks
- - - 1. a) What do you understand by Statistical Quality
Control? Explain its basic features.
b) Giving examples, explain the various benefits of implementing
quality management principles.
2. a) Discuss the attitude and involvement of top management
required for successful
implementation of TQM concepts in a business organization. b)
Explain the following terms as related to TQM: Quality focus;
Customer satisfaction. 3. a) What is bench marketing? What are its
benefits and pitfalls? Explain. b) Explain the concept of
buyer-supplier relationship. 4. a) Describe the systems approach of
organizing for quality implementation . b) What is productivity?
How is it measured? 5. a) Discuss the features of transition from a
traditional organization to TQM
organization. b) What are quality costs? What are the methods of
measuring the quality costs? 6. a) What are the benefits of ISO
9000 certificate? Discuss. b) What are the different types of
quality audits in practice? Which one of them is
preferred for a production organization? Explain. 7. a) How do
you define the cost of quality? How is the quality cost information
useful
to the organization? b) Discuss the features of documentation of
ISO 9000. 8. Write short notes on: a) Control Charts. b) Quality
circles. c) Universal Standards of Quality.
*****
R09
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Code No: C3307, C0409 JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
HYDERABAD
M.Tech I- Semester Supplementary Examinations September, 2010
TOTAL QUALITY MANAGEMENT
(COMMON TO ADVANCED MANUFACTURING SYSTEMS, CAD/CAM) Time: 3hours
Max. Marks: 60
Answer any five questions All questions carry equal marks
- - - 1. a) Explain the differences between manufacturing and
service organizations and their implementations for quality. b) How
do you define quality? Describe the various aspects of quality
control. 2. a) Write a note on Production inspection vs. Process
control. b) A company uses a sample size equal to the square root
of the lot size. If 1% or less of the items in the sample are
defective, the lot is accepted; otherwise it is rejected. Submitted
lots vary in size from 1000 to 5000 units. Comment on the
effectiveness of this procedure. 3. a) Discuss the role of
marketing and sales towards better customer satisfaction. b)
Explain the evolution of the concept of bench marketing in Indian
industry. 4. a) Explain the concepts of productivity, quality and
reengineering. b) Write a note on the leverage of productivity and
quality in management systems. 5. a) What are quality circles?
Where are they used? Explain. b) Define the cost of quality. How is
it measured? 6. a) Describe the accounting systems for quality
management. b) Write a note on Management systems vs. Technology.
7. a) Discuss the various standards of quality which are in
practice throughout the world. b) Highlight the clauses in ISO
9001: 2000. 8. Write short note on: a) Quality audit. b)
Statistical quality control. c) Comparison of ISO 9000, ISO 9001
and ISO 9002 certification.
*****
R09
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Code No: C3307, C0409
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD M.Tech I -
Semester Examinations March/April-2011
TOTAL QUALITY MANAGEMENT (COMMON TO ADVANCED MANUFACTURING
SYSTEMS, CAD/CAM) Time: 3hours Max.Marks:60
Answer any five questions All questions carry equal marks
- - -
1(a) Write a note on Product inspection Vs Process control. (b)
Discuss the concept of TQM and its significance in business
performance. [12] 2(a) Write a note on the communication, culture,
and management systems. (b) What do you understand by customer
satisfaction? How does it affect the marketing and sales? [12] 3(a)
Discuss the pitfalls of bench marking. (b) What are the internal
customer conflicts usually encountered in industry? [12] 4(a) Write
a note on buyer supplier relationships. (b) What do you understand
by Quality focus? Explain. [12] 5(a) Discuss the various methods of
measuring productivity. (b) Explain method of organizing for TQM by
the systems approach. [12] 6(a) Write a note on Management systems
vs. Technology. (b) What are quality circles? Explain. [12] 7(a)
What are quality costs? How are they measured? (b) What is the use
of quality cost information in improving the business performance
of the organization? [12] 8(a) What are the benefits of ISO 9000
certification? Explain. (b) What is third party audit? How is it
done? [12]
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R09
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R09 Code No: C0409
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD M.Tech I -
Semester Examinations October/November-2011
TOTAL QUALITY MANAGEMENT (CAD/CAM)
Time: 3hours Max.Marks:60 Answer any five questions
All questions carry equal marks - - -
1.a) What is the difference between the X -chart and the
R-chart? Why would someone want to use both?
b) International Pickle Company (IPC) makes 16 liters jars of
pickles for sale. As company policy, a jar is considered
unacceptable if the weight is more than 0.1 liters greater or less
than this amount. IPC took 20 samples of five jars from the
production line when the process was known to be in control. The
average weight for the 100 jars was 16.003 liters and average range
for the 20 samples was 0.093 liters i) Compute the upper and lower
limits for a three sigma X & R charts ii) Suppose IPC now
samples five jars from the production line. The net weights of
these jars are 16.018, 15.870, 16.115 and 16.005 liters. Determine
whether or not the process is under control. If not, specify what
the problem is and how you determined this. [6+6]
2.a) Explain Double sampling plans and compare it with single
sampling plan with
respect to inspection cost, producer risk and consumer risk. b)
A company supplies toys to customer in lots of 10000. The company
and
customer have agreed on AQL of 0.01 and LTPD of 0.03. The
customer has suggested that the following procedure be used to
determine whether or not it will accept a shipment 20 toys will be
sampled. If 1 or fewer toys are defective, it will accept the
shipment. If 2 or more are defective, it will reject the shipment.
Compute the producers and customers risks by constructing the OC
curve. [6+6]
3.a) Define the terms internal customer and external customer.
b) List and explain the six most important factors that influence
consumer purchases. c) What is the best way to improve market share
for a product or service. [3*4=12]
4.a) Identify and explain the three main types of benchmarking.
In what
circumstances would each type be most appropriate? b) State the
benefits and pitfalls of Bench- marking. [6+6] 5.a) Explain
structure of quality circle b) Explain the reasons for the success
of quality circle. [6+6] 6.a) What do you understand by the term
Re-engineering? Explain various steps
involved in it. b) State the benefits and limitations of
Re-engineering. [6+6] 7.a) Explain various approaches to quality
cost collection. b) What is Pareto analysis and explain how is it
used in analyzing quality
cost data? [6+6] 8.a) What are the ISO 9000 standards? Explain
their significance. How does TQM
and ISO certification related and different. b) Explain the
benefits of ISO registration. [6+6]
* * * * * *
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R09 Code No: C0409, C3307
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD M.TECH I -
SEMESTER EXAMINATIONS APRIL/MAY-2012
TOTAL QUALITY MANAGEMENT (COMMON TO CAD/CAM, ADVANCED
MANUFACTURING SYSTEMS) Time: 3hours Max.Marks:60
Answer any five questions All questions carry equal marks
- - - 1.a) What is Total Quality Management? Explain the basic
concepts of TQM briefly.
b) Explain importance of attitude and involvement of top
management in success of TQM. 2.a) Explain the features of
statistical quality control charts for variables.
b) Explain the working of double sampling plan with a example.
Draw OC curve for a typical double plan and explain the importance
of OC curve in designing a sampling plan which protects both the
customer and supplier.
3.a) What do you understand the term customer satisfaction?
Explain the Kano model
for customer satisfaction. b) Explain the marketing and sales
responsibilities. 4.a) Explain the meaning of bench marking.
Explain various phases of it. b) State the benefits of bench
marketing. 5.a) Explain how one should organize for TQM through the
systems approach. b) Explain the how one would organize for quality
implementation. 6.a) Explain the characteristics of quality
circles. b) QMS Vs .Technology. 7.a) What is meant by cost of
quality? Classify quality cost and explain them briefly. b) State
the uses of quality costs information. 8.a) Discuss the objectives
and benefits of ISO 9000 standards of quality. b) Explain the
working principle of third party audit.
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