MUDRA Loan Appraisal System€¦ · MUDRA Loan Appraisal System (निविदा सं. 4508 ददिांक जििरी 07/01/2019) (EOI No. 4508 dated January 07/01/2019)

Micro Units Development & Refinance Agency Limited

(MUDRA Ltd)

Expression of Interest (EOI)

For Implementation of

MUDRA Loan Appraisal System

(निविदा सं. 4508 ददिांक जििरी 07/01/2019) (EOI No. 4508 dated January 07/01/2019)

Expression of Interest MUDRA Loan Appraisal System

2 Introduction and Disclaimers | MUDRA

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Expression of Interest Mudra Loan Appraisal System

MUDRA | Introduction and Disclaimers 3

Notice

This document is the property of Micro Units Development Refinance Agency Ltd. (MUDRA). It may not be copied, distributed or recorded on any medium, electronic or otherwise, without MUDRA’s written permission. Use of contents given in this document, even by the authorized personnel/agencies for any other purpose other than the purpose specified herein, is strictly prohibited as it shall amount to copyright violation and thus shall be punishable under the Indian law.



Important Clarifications

Some terms have been used in the document interchangeably for the meaning as mentioned below :

1. ‘Mudra’ means ‘Small Industries Development Mudra of India’.

2. ‘Bidder’ means the respondent to the EOI document.

3. ‘Successful Bidder’ refers to the bidder who gets selected by the Mudra after

completion of evaluation process for EOI.

4. ‘Service provider’ means the vendor selected out of this EOI and contracted to

provide the services as per scope of this EOI.

5. ‘EOI’ or ‘Tender’ means the Expression of Interest document.

6. ‘DC’ means Data centre, ‘DR’ means disaster recovery site

7. ‘Bid’ may be interchangeably referred to as ‘Offer’.

8. ‘Authorized Signatory’ of the bidder is the person who has the power of attorney

on behalf of the bidding organization for submission of bid response against this

EOI / Tender document.

Glossary

Acronym Description BG Bank Guarantee BPR Business Process Re-engineering DR Disaster Recovery EMD Earnest Money Deposit EOI Expression of Interest LOI Letter of Intent OEM Original Equipment Manufacturer PBG Performance Mudra Guarantee RfP Request for Proposal TAT Turn-Around-Time TTT Train The Trainer



Table of Contents

1. INTRODUCTION AND DISCLAIMERS ......................................................................................................... 7

1.1 PREFACE ......................................................................................................................................................... 7 1.2 INFORMATION PROVIDED ............................................................................................................................... 7 1.3 FOR RESPONDENT ONLY ................................................................................................................................. 7 1.4 DISCLAIMER ................................................................................................................................................... 7 1.5 COSTS TO BE BORNE BY RESPONDENTS .......................................................................................................... 8 1.6 NO LEGAL RELATIONSHIP .............................................................................................................................. 8 1.7 RECIPIENT OBLIGATION TO INFORM ITSELF ................................................................................................... 8 1.8 EVALUATION OF OFFERS ................................................................................................................................ 8 1.9 ACCEPTANCE OF SHORTLISTING PROCESS ...................................................................................................... 8 1.10 ERRORS AND OMISSIONS ................................................................................................................................ 8 1.11 ACCEPTANCE OF TERMS ................................................................................................................................. 9 1.12 EXPRESSION OF INTEREST .............................................................................................................................. 9 1.13 NOTIFICATION ................................................................................................................................................ 9

2. GENERAL INFORMATION AND SUBMISSION OF EOI RESPONSE ................................................... 10

2.1 INVITATION FOR EXPRESSION OF INTEREST .................................................................................................. 10 2.2 GUIDELINES FOR SUBMISSION OF EOI .......................................................................................................... 10 2.3 BID PRICE ..................................................................................................................................................... 10 2.4 EOI CLOSING DATE ...................................................................................................................................... 10 2.5 EOI VALIDITY PERIOD ................................................................................................................................. 11 2.6 LATE EOI POLICY ........................................................................................................................................ 11 2.7 RECEIVING OF EOI RESPONSE ...................................................................................................................... 11 2.8 NON-DISCLOSURE ........................................................................................................................................ 11 2.9 PRIME BIDDER .............................................................................................................................................. 11 2.10 REQUESTS FOR INFORMATION....................................................................................................................... 11 2.11 ISSUE OF CORRIGENDUM .............................................................................................................................. 12 2.12 PRE-BID MEETING ........................................................................................................................................ 12 2.13 DISQUALIFICATION ....................................................................................................................................... 12 2.14 DETAILS TO BE SUBMITTED BY THE BIDDER .................................................................................................. 12 2.15 IMPORTANT INSTRUCTIONS .......................................................................................................................... 13

3. BACKGROUND ................................................................................................................................................ 14

4. PROCESS OF EVALUATION ........................................................................................................................ 15

4.1 CRITERIA FOR SHORTLISTING ....................................................................................................................... 15 4.1.1 Eligibility criteria ................................................................................................................................ 15 4.1.2 EoI Assessment Criteria ....................................................................................................................... 15

4.2 EVALUATION PROCESS ................................................................................................................................. 16 4.3 MUDRA RIGHTS.......................................................................................................................................... 17

5. PROJECT SCOPE ............................................................................................................................................ 18

5.1 PROJECT OBJECTIVE ..................................................................................................................................... 18 5.2 PROCESSES TO SANCTION MUDRA LOAN .................................................................................................... 18

5.2.1 Customer approaching for loan ........................................................................................................... 18 5.2.2 Pre – sanction procedure ..................................................................................................................... 19 5.2.3 Sanction procedure .............................................................................................................................. 19

5.3 FUNCTIONALITIES EXPECTED FROM PROPOSED SYSTEM .............................................................................. 19 5.4 INFRASTRUCTURE FOR HOSTING THE SOLUTION .......................................................................................... 20

6. ANNEXURES .................................................................................................................................................... 21

6.1 ANNEXURE – I : BID COVERING LETTER ....................................................................................................... 21 6.2 ANNEXURE – II : GENERAL INFORMATION ABOUT BIDDER ........................................................................... 22 6.3 ANNEXURE – III : RESPONSE TO THE ELIGIBILITY CRITERIA......................................................................... 23 6.4 ANNEXURE – IV : RESPONSE FOR EOI ASSESSMENT AND OTHER DETAILS................................................... 24



Critical Information/ महत्िपूर्ण सूचिा (EOI No: 4508 dated 07/01/2019)

SNo.

क्र.सं. Events / कार्णक्रम Date/ निथि Time/

समर्

1 Last date for seeking clarifications

for pre-bid meeting/ पूर्व-बोली बैठक के ललए स्पष्टीकरण की म ांग की अांतिम तिथि

January 10, 2019 3:00 PM

2 Pre Bid meeting (no clarifications

would be given after pre-bid meeting) January 11, 2019 4:00 PM

3 Last date for submission of bids/

बोली जम करने की अांतिम तिथि

January 28, 2019 3:00 PM

4 Tender closing date & time/ टेंडर बांद होने की तिथि र् समय

January 28, 2019 4:00 PM

5 Address for Bid Submission/ बोली जम करने क पि

MD & CEO Micro Units Development & Refinance Agency Limited First Floor, MSME Development Centre, C-11, G Block, Bandra Kurla Complex Bandra East, Mumbai - 400051

6 Date & Time of Opening of Minimum

Eligibility bid & Technical bid/ न्यूनिम र् िकनीकी बोली खोलने की तिथि र् समय

January 28, 2019 , 5:00 PM

7 Bid Validity/ बोली के र्ैद्यि 90 days from the last date of bid submission.

बोली जम करने की अांतिम तिथि से 90 ददन िक| 8 Presentations to be made by

bidders/ बोलीद ि ओां द्र् र की ज ने र् ली प्रस्िुतिय ाँ

The bidders are required to arrange for Presentation. Date would be intimated after bid submission.

बोलीद ि ओां को प्रस्िुतियों क प्रबांध करन होग |

9 Contact details of MUDRA officials

Harshit Agarwal, Asst. Manager Phone - 022 67221414

[email protected]

Asish Topdar, CTO Phone - 022 67531244

[email protected]



1. Introduction and Disclaimers

1.1 Preface

This Expression of Interest document (‘EOI document’ or EOI) has been prepared solely

for the purpose of enabling MUDRA to shortlist prospective bidders for creation of an online

Loan appraisal system for Pradhan Mantri Mudra Yojana. The EOI document is not a

recommendation, offer or invitation to enter into a contract, agreement or any other

arrangement, in respect of the services. The solution will be made accessible through

mobile/tablet application. The provision of the services is subject to observance of

selection process and appropriate documentation being agreed between MUDRA and any

successful Bidder as identified by MUDRA, after completion of the selection process as

detailed in this document.

1.2 Information Provided

The EOI document contains statements derived from information that is believed to be true

and reliable at the date obtained but does not purport to provide all of the information that

may be necessary or desirable to enable an intending contracting party to determine

whether or not to enter into a contract or arrangement with MUDRA in relation to the

provision of services. Neither MUDRA nor any of its directors, officers, employees, agents,

representative, contractors, or advisers gives any representation or warranty (whether oral

or written), express or implied as to the accuracy, updating or completeness of any

writings, information or statement given or made in this EOI document. Neither MUDRA

nor any of its directors, officers, employees, agents, representative, contractors, or

advisers has carried out or will carry out an independent audit or verification or

investigation or due diligence exercise in relation to the contents of any part of the EOI

document.

1.3 For Respondent only

The EOI document is intended solely for the information of the party to whom it is issued

(“the Recipient” or “the Respondent” or “the Bidder”) i.e. Government Organization/Public

Sector Undertaking (PSU) / Limited Company registered in India and no other person or

organization.

1.4 Disclaimer

Subject to any law to the contrary, and to the maximum extent permitted by law, Mudra

and its directors, officers, employees, contractors, representatives, agents, and advisers

disclaim all liability from any loss, claim, expense (including, without limitation, any legal

fees, costs, charges, demands, actions, liabilities, expenses or disbursements incurred

therein or incidental thereto) or damage, (whether foreseeable or not) (“Losses”) suffered

by any person acting on or refraining from acting because of any presumptions or

information (whether oral or written and whether express or implied), including forecasts,

statements, estimates, or projections contained in this EOI document or conduct ancillary

to it whether or not the Losses arise in connection with any ignorance, negligence,

inattention, casualness, disregard, omission, default, lack of care, immature information,

falsification or misrepresentation on the part of Mudra or any of its directors, officers,

employees, contractors, representatives, agents, or advisers.

All information contained in this Expression of Interest (EOI) is in good interest and faith.



This is not an agreement and is not an offer or invitation to enter into an agreement of any

kind with any party. Bidders should conduct their own investigation and analysis and

should check the accuracy, reliability and completeness of the information in this

Expression of Interest. Bidders should make their own independent investigation in relation

to any additional information that may be required.

The Mudra shall not be bound to give reasons for any decision made and its decision will

be final and binding on all the respondents to this EOI, the subsequent Proof of Concepts

(POC) and RFP, if any.

1.5 Costs to be borne by Respondents

All costs and expenses incurred by Respondents in any way associated with the

development, preparation, and submission of responses, including but not limited to the

attendance at meetings, discussions, demonstrations, etc. and providing any additional

information required by MUDRA, will be borne entirely and exclusively by the Recipient/

Respondent.

1.6 No Legal Relationship

No binding legal relationship will exist between any of the Respondents and MUDRA until

execution of a contractual agreement.

1.7 Recipient Obligation to Inform Itself

The Recipient must apply its own care and conduct its own investigation and analysis

regarding any information contained in the EOI document and the meaning and impact of

that information.

1.8 Evaluation of Offers

Each Recipient acknowledges and accepts that MUDRA may, in its sole and absolute

discretion, apply whatever criteria it deems appropriate in the selection of organizations,

not limited to those selection criteria set out in this EOI document. The issuance of EOI

document is merely an invitation to offer and must not be construed as any agreement or

contract or arrangement nor would it be construed as any investigation or review carried

out by a Recipient. The Recipient unconditionally acknowledges by submitting its response

to this EOI document that it has not relied on any idea, information, statement,

representation, or warranty given in this EOI document.

1.9 Acceptance of Shortlisting Process

Each Recipient / Respondent having responded to this EOI acknowledges to have read,

understood and accept the shortlist & evaluation process mentioned in this EOI document.

The Recipient / Respondent ceases to have any option to object against any of these

processes at any stage subsequent to submission of its responses to this EOI.

1.10 Errors and Omissions

Each Recipient should notify MUDRA of any error, fault, omission, or discrepancy found

in this EOI document but not later than twelve business days prior to the due date for

lodgment of Response to EOI.



1.11 Acceptance of Terms

Recipient will, by responding to MUDRA for EOI, be deemed to have accepted the terms

of this Introduction and Disclaimer.

1.12 Expression of Interest

Recipients are required to direct all communications related to this EOI, through the

Nominated Point of Contact details mentioned in Critical Information Page.

MUDRA may, in its absolute discretion, seek additional information or material from any

Respondents after the EOI closes and all such information and material provided will be

taken to form part of that Respondent’s response.

Respondents should provide details of their contact person, telephone, fax, email and full

address(s) to ensure that replies to EOI could be conveyed promptly.

If MUDRA, in its absolute discretion, deems that the originator of the question will gain an

advantage by a response to a question, then MUDRA reserves the right to communicate

such response to all Respondents.

MUDRA may, in its absolute discretion, engage in discussion with any Respondent (or

simultaneously with more than one Respondent) after the EOI closes to improve or clarify

any response.

1.13 Notification

MUDRA will notify all short-listed Respondents in writing or by email as soon as practicable

about the outcome of their EOI. MUDRA is not obliged to provide any reasons for any such

acceptance or rejection.


10 General Information and Submission of EOI Response | MUDRA

2. General Information and Submission of EOI Response

2.1 Invitation for Expression of Interest

MUDRA invites 'Expression of Interest' (EOI) from experienced and reputed vendors for

an online Loan appraisal system for Pradhan Mantri MUDRA Yojana as detailed in the

scope of this EOI.

This EOI is an invitation only for expression of interest for implementation of the solution

in the Mudra & the EOI document is not a recommendation, offer or invitation to enter into

a contract, agreement or any other arrangement, in respect of the services.

2.2 Guidelines for submission of EOI

This document should not be construed as Tender / Request for Proposal (RFP) in any

form and would be non-binding on the Mudra in any manner whatsoever.

The EOI document is available for download from our Official Website, www.Mudra.in and

also uploaded in Central Public Procurement (CPP) Portal of Government of India under

the link http://eprocure.gov.in/cppp/

Sealed EOI are invited from the eligible bidders, which must be prepared in accordance

with the procedures stated in this EOI document and submitted to the CTO, MUDRA,

Mumbai, not later than the date and time as stated in the time schedule given in the Critical

Information section in the beginning of this EOI document.

The address of the Competent Authority to receive the bids is given below. A drop box is

provided to receive the bids. The EOI document is intended solely for the information of

the party to whom it is issued (“the Recipient” or “the Respondent” or “the Bidder”).

MD & CEO Micro Units Development Refinance Agency Limited First Floor, MSME Development Centre Plot No. C-11, G Block, Bandra Kurla Complex Bandra (E), Mumbai - 400 051

2.3 Bid Price

1. Non-refundable Bid Price of `1000/- (` One thousand only) by way of Banker’s Cheque/ Demand Draft/ Pay Order drawn on a scheduled Mudra, favouring ‘Micro Units Development & Refinance Agency Limited’ payable at Mumbai, must be submitted along with EOI response.

2. Government organizations and companies registered with MSME are exempted from submission of bid price.

3. The Mudra may, at its discretion, reject any Bidder where the application money has not been furnished with the EOI response.

2.4 EOI Closing date

EOI Response should be received by MUDRA not later than the time mentioned in ‘Critical Information’ section before, at MUDRA Office premises.

http://eprocure.gov.in/cppp/


MUDRA | General Information and Submission of EOI Response 11

2.5 EOI Validity Period

The Bids must remain valid and open for evaluation according to their terms for a period of 90 days from the date of the submission of bids.

2.6 Late EOI Policy

Responses received after the due date / time i.e. bid submission date/ time would be considered late and may not be accepted or opened. Late received bids shall be returned un-opened within 02 weeks from the bid submission date.

2.7 Receiving of EOI Response

The submission of the response should be in the format outlined in this EOI and should be

submitted only through hand delivery. If the submission to this EOI does not include all the

documents and information required or is incomplete or submission is through Fax mode,

the EOI is liable to be summarily rejected. All submissions, including any accompanying

documents, will become the property of MUDRA. The Recipient shall be deemed to have

licensed, and granted all rights to the Mudra to reproduce the whole or any portion of their

submission for the purpose of evaluation and to disclose and/or use the contents of the

submission as the basis for any resulting EOI process, notwithstanding any copyright or

other intellectual property right of the Recipient that may subsist in the submission or

accompanying documents.

2.8 Non-Disclosure

The bidder shall not, unless the Mudra has given permission in writing, disclose any part

or make use of any part or whole of this EOI document, any specification, plan, drawing,

pattern, sample or information furnished by the Mudra (including the users), in connection

therewith to any person other than a person employed by the bidder in the performance of

the proposal.

2.9 Prime Bidder

The bidder may bring solutions for some technical components from other OEM/s .

However, there must exist a formal arrangement between the OEM/s and the bidder for

update/upgrade and support of the components.

The Bidder will be identified as the Prime Bidder and will serve as the primary contact,

and take overall responsibility, including obtaining the support from OEM, wherever

required. The Bidder must fulfil Pre-Qualification Criteria in his own capacity.

2.10 Requests for information

1. Recipients are required to direct all communications for any clarification related to this EOI, to the designated Mudra officials and must communicate the same in writing by the time mentioned in ‘Critical Information’ section before. No query / clarification would be entertained over phone.

2. All queries relating to the EOI, technical or otherwise, must be in writing only and may be sent via email. The Mudra will try to reply, without any obligation in respect thereof, every reasonable query raised by the Recipients in the manner specified.

However, the Mudra will not answer any communication reaching the Mudra later than the time stipulated for the purpose.

3. The MUDRA may in its absolute discretion seek, but under no obligation to seek, additional information or material from any Respondents after the EOI closes and all


12 General Information and Submission of EOI Response | MUDRA

such information and material provided must be taken to form part of that Respondent’s response. Respondents should invariably provide details of their email address as responses to queries will be provided to all Respondents via email.

4. The Mudra may in its sole and absolute discretion engage in discussion with any Respondent (or simultaneously with more than one Respondent) after the EOI closes to clarify any response.

2.11 Issue of Corrigendum

1. MUDRA will endeavor to provide timely response to all queries. However, MUDRA makes no representation or warranty as to the completeness or accuracy of any response made in good faith.

2. At any time prior to the last date for receipt of bids, MUDRA may, for any reason, whether at its own initiative or in response to a clarification requested by a prospective Bidder, modify the EOI Document by a corrigendum.

3. The Corrigendum (if any) will be posted on the www.Mudra.in and also under the link http://eprocure.gov.in/cppp/ of CPP Portal, GOI.

4. Any such corrigendum shall be deemed to be incorporated into this EOI.

5. In order to afford prospective Bidders reasonable time in which to take the corrigendum into account in preparing their bids, MUDRA may, at its discretion, extend the last date for the receipt of EOI Bids.

2.12 Pre-Bid Meeting

1. The Mudra shall hold a pre-bid meeting on the date and time mentioned in ‘Critical Information’ section above. Purpose of the meeting is to bring utmost clarity on the scope of work and terms of the EOI being floated. The Bidders are expected to use the platform to have all their queries answered. No query will be entertained after the pre-bid meeting.

2. It would be the responsibility of the Bidders to be present at the venue of the meeting.

3. Clarification sought by bidder should be made in writing (Letter/E-mail etc) and submitted on or before the date as indicated in the ‘Critical Information’ section. Mudra has discretion to consider any other queries raised by the bidder’s representative during the pre-bid meeting.

4. The text of the clarifications asked (without identifying the source of enquiry) and the response given by the Mudra, together with amendment to the bidding document, if any, will be posted on the MUDRA website (www.mudra.org.in) and Central Public Procurement Portal (CPPP) within a reasonable time period of the pre-bid meeting. It would be responsibility of the bidder to check the websites before final submission of bids.

5. If MUDRA, in its absolute discretion, deems that the originator of the question will gain an advantage by a response to a question, then MUDRA reserves the right to communicate such response to all Respondents.

2.13 Disqualification

Any form of canvassing/ lobbying/ influence/ query regarding short listing, status etc. will result in a disqualification.

2.14 Details to be submitted by the bidder

The Bidder must clearly mention in its bid response all the details of proposed

solution/software for implementation of requirements as per the scope of this EOI.


MUDRA | General Information and Submission of EOI Response 13

The Bidder should submit all the details as per enclosed format from Annexure I to

Annexure – VI and as mentioned in the checklist at the end of this EOI document.

All these documents along with DD for bid price should be put together in a sealed

envelope super-scribing “Bid for Implementation of Mudra Loan Application System – (EOI

No: 4508)” and Name of the bidder, Contact Name, Number and e-mail id.

2.15 Important Instructions

Bidders must take the following points into consideration during preparation and submission of bids.

1. Authorised signatory must sign all the pages of the response.

2. Relevant documents must be submitted as proof wherever necessary. All the pages must be sealed and signed by the authorized signatory of the respondent.

3. Faxed copies of any submission are not acceptable and will be rejected by the Mudra.

4. Responses should be concise and to the point. Submission of irrelevant documents must be avoided.

5. If the bids do not contain all the information required or is incomplete, the proposal is liable to be rejected.

6. The EOI is floated on MUDRA website http://www.mudra.org.in and also on Central Public Procurement Portal (CPPP). MUDRA reserves the right to change the dates mentioned above. Changes and clarification, if any, related to EOI will be posted on MUDRA website and CPPP. Bidders must have close watch on MUDRA website and CPPP during the intervening period before submitting response to EOI.

http://www.mudra.org.in/


14 Background | MUDRA

3. Background As per NSSO survey (2013), there were 5.77 crore small/ micro units in the country, mostly individual proprietorship / ‘Own Account Enterprises’ which employ around 12 crore people. Over 60% of these units are owned by persons belonging to weaker sections of the society, the scheduled castes, scheduled tribes, Other Backward Classes, minorities and women. Majority of these units do not have access to the formal Mudraing system and are forced to borrow from informal sources, or use their limited own funds. Micro Units Development & Refinance Agency Limited (MUDRA) was incorporated under the companies Act, 2013 and launched on April 08, 2015 by the Hon’ble Prime Minister as a wholly owned subsidiary company of MUDRA, with NBFI registration from RBI.

MUDRA has been working towards bridging this gap. By creating a good architecture of Last Mile Credit Delivery, MUDRA aims to increase the confidence of the aspiring but unemployed youth of the country to become first generation entrepreneur as also of existing small businesses to expand their activities.

The present authorised capital of MUDRA is at Rs. 5000 crore with a paid up capital of Rs.1675.93 crore. MUDRA has contributed the entire capital of MUDRA. RBI has allocated an amount of `20,000 crore from Priority Sector shortfall of Commercial Banks for creating a Refinance Corpus Fund, as announced by the Hon’ble Finance Minister.

Pradhan Mantri Mudra Yojana (PMMY), a scheme to finance income generating small business enterprises was also launched on 08 April 2015, along with the launch of MUDRA, wherein all Banks are required to finance micro entrepreneurs engaged in microenterprises of income generating activities with loan requirement up to Rs.10 lakh, irrespective of whether they avail of refinance support from MUDRA. However, MUDRA credit guarantee support is available to all eligible institutions under the Yojana. All MUDRA loans issued on or after 8 April 2015 are eligible to be covered under the CGFMU, notified on 18 April 2016.

Lending under MUDRA loans focuses on the unfunded segments of the Micro Enterprises by granting the loans in the following 3 segments so that they can significantly contribute to the nations GDP:

i) Loans upto Rs. 50,000 (Shishu)

ii) Loans above Rs. 50,001/- and upto Rs.5 lakh (Kishore)

iii) Loans above Rs. 5,00,001/-and upto Rs.10 lakh (Tarun)

The above 3 categories of MUDRA loans are based on the business life-cycle that the loanee enterprise currently is in. These three categories signify the growth, development and funding needs of the beneficiaries.

The business domain of MUDRA consists of income generating micro enterprises engaged in manufacturing, trading and services sectors for loans up to `10 lakh. From fiscal 2016–17 micro enterprises involved in activities allied to agriculture too have also been brought within the ambit of PMMY loans. The overdraft amount of `5,000 sanctioned under PMJDY is also treated as part of MUDRA loans under PMMY.

MUDRA supplements the efforts of the existing institutions by providing funding support through refinance and securitization of loan assets, to extend financial assistance to borrowers from micro enterprises.

Commercial Banks, Regional Rural Banks (RRBs), Cooperative Banks, NBFCs and MFIs engaged in financing micro enterprises are eligible for refinance support from MUDRA.


MUDRA | Process of Evaluation 15

4. Process of Evaluation Expression of Interest is obtained from the eligible bidders. On receiving the bids and

evaluation thereof Bidders will be asked to make presentation on their capabilities and

their proposal. Short-listed bidders would only be issued Request for Proposal (RFP)

inviting the technical and commercial bids at a later date. However, MUDRA reserves the

rights to issue an open RFP for all prospective bidders to participate.

4.1 Criteria for Shortlisting

The Criteria for short-listing would include:

a. Eligibility Criteria evaluation

b. EoI Assessment Criteria

4.1.1 Eligibility criteria

Proposals not complying with the ‘Eligibility criteria’ are liable to be rejected and will not be

considered for further evaluation. The proposal should adhere to the following minimum

eligibility criteria.

Srl. No.

Criteria Documents to be submitted as a proof/declaration

1. The Bidder should have been incorporated under Companies Act, 1956 or a partnership firm registered under LLP Act, 2008 and subsequent amendments thereto

Certificate of Incorporation / Registration certificate

2. The Bidder should have a minimum turnover of at least INR 5 crores or equivalent per annum in at least 2 years out of last 3 financial years as on the date of submission of Bid.

Chartered Accountant (CA) certificate and copies of last three years’ balance sheet

3. The Bidder should have made cash profit in at least 2 years out of last 3 financial years.


4. The Bidder should have a minimum number of 25 full time professional staff engaged in related services

Self declaration by authorized signatory of the Bidder

5. The Bidder should have an registered office in India.

Registration certificate

6. Bidder should not have been blacklisted by any PSU / Govt. of India as on the date of submission of Bid.

Letter of undertaking to this effect on company’s letter head signed by company’s authorized signatory.

7. The bidder should have presence with dedicated teams/ support in Mumbai to be able to provide services to Mudra.


4.1.2 EoI Assessment Criteria

1. Bidders shortlisted out of Eligibility criteria evaluation mentioned above, would be

further assessed on parameters given below.


16 Process of Evaluation | MUDRA

Srl. No.

Parameters Scoring Scheme / Parameters

Max. Marks

Remarks

1 Experience of implementation of IT solution for retail loan lending in BFSI sector

5 marks will be assigned for each implemented project

20

2 Experience of implementation of portal solution for lending in BFSI sector


20

3 Experience of implementation of IT projects using Artificial Intelligence technology for financial sector


20

4 Presentation on proposed solution

Bidder’s understanding on project scope

8 Scoring would be based on the bid response submitted and technical presentation made by the bidder

Bidder’s ability to provide crisp and clear answers with strong content to questions asked

6

Bidder’s knowledge and experience to deliver vis-à-vis scope of the assignment

6

EoI Assessment Criteria Score

80

2. Bidders will be required to furnish relevant documentary evidences to showcase their

experiences as mentioned in the above table. Scoring will be done accordingly.

3. Each eligible bidder, short listed out of eligibility evaluation shall make a presentation

on its proposed solution. A time period of 2 hours will be allowed to each bidder for

presentation and discussion at Mudra Office, Mumbai.

4. Bidders securing 75% marks (i.e. 75% * 80 = 60) out of the EoI Assessment Criteria

evaluation, would be shortlisted for issuing of RfP.

5. If less than 5 bidders qualify as per above criteria, MUDRA reserves the right to short

list maximum top 5 bidders subject to 70% marks (i.e. 70% * 80 = 56) out of the EoI

Assessment Criteria evaluation.

4.2 Evaluation process

1. MUDRA will constitute a Bid Evaluation Committee to evaluate the responses of the

bidders.

2. The Bid Evaluation Committee constituted by MUDRA shall evaluate the responses

to the EOI and all supporting documents and documentary evidence. Inability to


MUDRA | Process of Evaluation 17

submit requisite supporting documents or documentary evidence, may lead to

rejection of the EOI bid.

3. Each of the responses shall be evaluated to validate compliance of the bidders

according to the Eligibility and EoI Assessment criteria, mentioned above.

4. The decision of the Bid Evaluation Committee in the evaluation of responses to the

Expression of Interest shall be final. No correspondence will be entertained outside

the evaluation process of the Committee.

5. The Bid Evaluation Committee may ask for meetings with the bidders to evaluate its

suitability for the assignment.

6. The Bid Evaluation Committee reserves the right to reject any or all of the bids.

4.3 MUDRA Rights

1. MUDRA may, at its sole discretion, issue a Request for Proposal (RFP) which may

be extended only to those vendors shortlisted through the EOI Evaluation process.

However, for the purpose of any such subsequent RFP, MUDRA reserves the right

to float an open RFP and to amend the proposed requirements, eligibility criteria, the

description of services required or any other aspect of this EOI document. MUDRA

may also conclude the process without tendering or awarding any contract.

2. MUDRA may reject any or all bids and may or may not waive an immaterial deviation

or defect in a bid. MUDRA’s waiver of an immaterial deviation or defect shall in no

way modify the EOI document or excuse a vendor from full compliance with EOI

document specifications. MUDRA reserves the right to accept or reject any or all of

the items in the bid, to award the contract in whole or in part and / or negotiate any

or all items with individual vendors if it is deemed fit in the MUDRA’s best interest.

Moreover, MUDRA reserves the right to make no selection if bids are deemed to be

outside the fiscal constraint or against the best interest of MUDRA.

3. In addition to the right to reject any or all bids, in whole or in part, MUDRA also

reserves the right to issue similar EOI / RFPs in the future. This EOI is in no way an

agreement, obligation or contract and in no way is MUDRA responsible for any

bidders' cost of preparing the bid, including providing additional documentation or

participating in presentations, demos, Proof of Solution, interviews, if required.


18 Project Scope | MUDRA

5. Project Scope

5.1 Project Objective

Pradhan Mantri Yojana is a nationwide scheme being implemented by various institutions

which includes Public Sector Banks, Private Sector Banks, NBFCs and MFIs. Total

number of Loan accounts under PMMY have crossed 15 Crore in December 2018. Around

90% of the MUDRA Beneficiaries Comes under Shishu Category. Shishu Borrowers

mostly includes people from lower strata of society who do not have basic documents to

help lenders to assess their repayment capability which make their appraisal difficult for

Bankers. Large number of Loan applications under PMMY also makes it difficult for

Bankers to process and appraise the loans which leads to poor credit decisions and

increase in Number of NPA.

Purpose of this project is to develop an online Loan appraisal system for PMMY which

includes everything from capturing of application to sanction of Loan. Online platform

should help Bankers to make sound credit decisions by the use of technologies such as

Artificial intelligence, Psychometry test, Lie detection etc.

5.2 Processes to sanction MUDRA Loan

Pradhan Mantri Mudra Yojana (PMMY), was launched on 08 April 2015, along with the

launch of MUDRA, wherein all banks are required to finance micro & small entrepreneurs

engaged in micro enterprises of income generating activities with loan requirement upto

Rs 10 lakh,

Lending under MUDRA loans will focus on the unfunded segments of the Micro Enterprises

by granting the loans in the following 3 segments so that they can significantly contribute

to the nation’s Gross Domestic Product (GDP):

1. Loans upto Rs 50,000 (Shishu)

2. Loans above Rs 50,000 and upto Rs 5 lakh (Kishor)

3. Loans above Rs 5,00,000 and upto Rs 10 lakh (Tarun)

Presently following processes are being used by different Banks for appraisal of PMMY Loans with minor variations.

5.2.1 Customer approaching for loan

1. When a customer approaches for MUDRA loan, the Credit officer initially enquires

about the current business, business area, purpose, requirement of the loan etc.

2. Customer is enquired about his dealing or having accounts with any other Bank, if

he has applied there, reason for not considering his proposal by that Mudra etc.

3. After initial discussion, the customer is asked to submit the required documents as

per the checklist stipulated for Shishu, Kishore or Tarun loans along with the filled

up application form.


MUDRA | Project Scope 19

5.2.2 Pre – sanction procedure

1. A pre - sanction visit is carried out to the customer’s residence and shop. Enquiry is

carried out with the neighbours regarding his period of stay, activity, family members,

family background etc. Similar enquiry is made nearby the customer’s shop

regarding his existence, business, business hours, customer base etc.

2. A pre-sanction visit report is prepared by the relationship manager capturing all the

above details.

5.2.3 Sanction procedure

1. Detailed scrutiny of all the documents like application form, KYC, bills and other

related documents are being carried out.

2. Due diligence is carried out for checking the appearance of names of promoters/

directors/ Company/ group concerns in RBI defaulters’ list, Willful defaulters’ list,

Export Credit Guarantee Corporation of India caution list, CIBIL etc.. The reports are

thoroughly checked for any adverse observation / comments in the report, if any

found then the case is not considered.

3. Then appraisal of the proposal as per the format available with the Mudra is being

made in which name of the Account, branch, basic data, background of the firm,

name of partners / proprietor, existing Banking relationship of the applicant and their

family members, loans from other Banks / financial institutions, facilities enjoyed by

family members, assessment of working capital and term loan are captured.

4. For cases where sanction amount is more than `5 Lakh financial parameters like

Sales, Net Profit After Tax, depreciations, networth, unsecured loan, term loan,

current assets, current liability, net current assets, fixed assets, current ratio, Debt

Equity Ratio, profitability ration, Debt Service Coverage Ratio are captured during

the appraisal.

5. Then the Loan is sanctioned by the sanctioning authourity as per the Delegation of

Power.

6. A sanction letter is issued mentioning the detailed terms and conditions in which

detailed list of documents are mentioned required for documentation.

5.3 Functionalities Expected from Proposed System

MUDRA is looking for development of an online loan appraisal system for Pradhan Mantri

MUDRA Yojana (PMMY) with following functionalities.

1. Application should be available on Mobile / Tablet in addition through browser in

desktop / laptop.

2. System should be able to capture applications online. Borrowers should be able to login

online, Fill their details including project details, Loans amount needed, Preference of

Banks etc or upload duly filled application form. Provision is required to handle user

credentials for borrowers, Bankers, Mudra etc. Banks must be able to see the details of

applications and update status. In case of requirement Banker should have provision to

capture the application on behalf of the borrower.


20 Project Scope | MUDRA

3. E KYC : At the stage of submission of application, Borrower must be able to fill/upload

an Online KYC Form and upload its Signature, Photograph and other relevant

documents. System must allow uploading or attaching from digilocker of KYC

documents such as PAN CARD, Aadhar Card, Driving License, Ration Card etc.

4. Online interview : Banker must be able to schedule an online video interview and enter

the date and time in the system. Messaging system like Email, SMS, Whatsapp etc. will

be used to send messages to the registered id and number of the Borrower about the

scheduled interview. Borrower must be able to login in the system at the scheduled date

& time for the interview. Banker would ask some questions about the Background &

Proposed Business and fund utilization by the Borrower. System must record the

responses of the Borrower and analyze the responses by using Artificial Intelligence

technology of Psychometry, Lie detection, sentiment detection and other relevant

technologies to assist the banker in credit appraisal and credit decision. The technology

must support interview in multiple languages e.g. English, hindi and regional languages.

Video interview system will have geo, date, time tagging A report must be generated

based on these aspects.

5. Linkage with other platforms: System must be linked with relevant platforms such as

ITR Platform and capture relevant details of Borrower using his/her PAN Number. An

algorithm must also be developed to do the analysis of repayment capacity of Borrower

using its ITR. It must also be linked to CIBIL and credit Bureaus and an algorithm must

be developed so that system may be able to generate a report on credit history of

Borrower based on the information fetched from credit bureaus. It must also be linked

to the platforms like NSDL, GST, India Stack, Multi credit bureau for Profile/ data

checks.

6. Financial Statement analysis tool : System must have a Financial / Bank Statement

analysis tool for analysis of the financial/Bank Statements / spreadsheets of the

prospective Borrower, store the analysed data and generate a detailed report based on

analysed information / data.

7. Based on the above report Banker must be able to make a decision about the sanction

to the Borrower. Terms of Payment and Interest rate must be entered in system.

Borrower must enter his/her acceptance in system. These are only the basic

requirements. Vendors are requested to bring their own experience and suggest their

solution taking into account above inputs.

8. Adopt best practices followed by Fintech firms.

5.4 Infrastructure for Hosting the Solution

Bidder is required to propose complete infrastructure architecture including security on

cloud model to host the solution. All required components must be specifically mentioned

in its response.


MUDRA | Annexures 21

6. Annexures

6.1 Annexure – I : Bid Covering Letter (To be submitted on Bidder’s company letter head)

Date: MD & CEO

Micro Units Development & Refinance Agency Limited

First Floor, SME Development Centre,

Plot No. C-11, G Block

Bandra Kurla Complex (BKC), Bandra (E)

Mumbai - 400 051

Dear Sir, Implementation of PMMY online Loan appraisal system

(EOI No: 4508/07/01/2019)

We, the undersigned bidders, having read and examined the aforesaid EOI document in detail, do hereby propose

to extend the services as specified in the above mentioned Tender document and submit the following as per

requirement:

1. We agree to abide by all the terms and conditions stipulated by MUDRA in the EOI document including all the

Annexures.

2. We hereby acknowledge and unconditionally accept that the evaluation criteria, evaluation of the responses

to the EOI will be entirely at MUDRA's discretion. Mudra's decision will be final and that the Mudra would

entertain no further correspondence about the decision.

3. Bid Price: We have enclosed a Demand Draft/ Banker’s cheque of the sum of `1000/- (` one thousand only)

towards non-refundable bid price.

4. We acknowledge to submit all the information expected out of this EOI document.

5. We also acknowledge that the Expression of Interest submitted by us is valid for a period of 90 days from the

last date of bid submission.

We hereby declare that our bid is made in good faith, without collusion or fraud and the information contained in

the bid is true and correct to the best of our knowledge and belief.

We also undertake to have read, understood and accepted the terms and conditions specially those related to

evaluation and selection processes mentioned in the EOI. Having submitted our response to the aforesaid EOI, we also

understand not to have any option to raise any objection against any of the said processes defined in the EOI in any

future date. We understand that our bid response is binding on us and persons claiming through us and that you are

not bound to accept a bid you receive. .

Thanking you, Yours sincerely,

Date : Signature of Authorised Signatory :

Place : Name of the Authorised Signatory :

Designation :

Name of the Organisation :

Seal …


22 Annexures | MUDRA

6.2 Annexure – II : General Information about Bidder

Details of the Prime Bidder (Company)

1 Name of the Bidder (Prime)

2 Address of the Bidder

3 Status of the Company (Public Ltd/ Pvt. Ltd)

4 Details of Incorporation of the Company Date:

Ref.#

5 Details of Commencement of Business Date:

Ref.#

6 Valid Sales tax registration no.

7 Valid Service tax registration no.

8 Permanent Account Number (PAN)

9 Corporate Identification Number (CIN)

10 Mudra Mandate Status <tick appropriate> Already submitted with MUDRA Being submitted herewith as per

format Mudra account details as per Mudra mandate form :

Sr.No. Mudra Name and Branch Account type / number IFSC code

11 Name & Designation of the contact person to whom

all references shall be made regarding this tender

12 Telephone No. (with STD Code)

13 E-Mail of the contact person:

14 Fax No. (with STD Code)

15 Website

17 Financial Details (as per audited Balance Sheets) (in Cr)

15 Year 2015-16 2016-17 2017-18

17 Turn Over

18 Profit After Tax (PAT)

Date : Signature of Authorised Signatory :

Place : Name of the Authorised Signatory :

Designation :

Name of the Organisation :

Seal …



6.3 Annexure – III : Response to the Eligibility Criteria

Srl. No.

Criteria Documents to be submitted as a

proof/declaration

Bidder's Compliance

Attachment Tag$$

1. The Bidder should have been incorporated under Companies Act, 1956 or a partnership firm registered under LLP Act, 2008 and subsequent amendments thereto

Certificate of Incorporation / Registration certificate

2. The Bidder should have a minimum turnover of at least INR 5 crores or equivalent per annum in at least 2 years out of last 3 financial years as on the date of submission of Bid.


3. The Bidder should have made cash profit in at least 2 years out of last 3 financial years.


4. The Bidder should have a minimum number of 25 full time professional staff engaged in related services

Self declaration by authorized signatory of the Bidder

5. The Bidder should have registered office in India.

Registration certificate

6. Bidder should not have been blacklisted by any PSU / Govt. of India as on the date of submission of Bid.


7. The bidder should have presence with dedicated teams/ support in Mumbai to be able to provide services to Mudra.


Signature of Authorised Signatory

Seal of the Organisation



6.4 Annexure – IV : Response for EoI Assessment and Other Details

(EOI No: 4508/07/01/2019)

We furnish herewith the experience details as follows :

Srl. No.

Parameters Scoring Scheme / Parameters

Remarks / Attachments

1 Experience of implementation of IT solution for retail loan lending in BFSI sector


2 Experience of implementation of portal solution for lending in BFSI sector


3 Experience of implementation of IT projects using Artificial Intelligence technology for financial sector


We also submit details of proposed solution for PMMY Online Loan Appraisal System.

Sl. No. Details of proposed PMMY Online Loan appraisal

system

1

2

3

……

We submit the Bid with components appropriate to the requirements as stated under :

1. Detailed response on the proposed solution why it is best fit to the requirement mentioned

in the Scope

2. Additional suggestions and functionalities.

3. The issues, challenges and risk mitigation that the bidder visualizes in the proposed

implementation are furnished herewith.

4. We also state the Infrastructure architecture, licensing policy and requirement of other

software (e.g. RDBMS, web server, application server etc) also.

Note : Also, bidder is free to add any additional information in this annexure.

Signature of Authorised Signatory

Seal of the Organisation



$$ Documents submitted with response bid towards proof of evidence must be suitably tagged for easy identification during evaluation.



End of EOI Document