CURRICULUM VITAEMuhammadNaseer

Cell # 00971564824565,00971567232548 ADDRESS: ABU DHABI, UAE

PERSONALINFORMATION:

• Email address - naseernaeem1129@yahoo.com

• Nationality - PAKISTANI

• Religion - MUSLIM

• NIC number - 34603-8851102-5

• Passport num - BC9821022

• Date of birth - 11.08.1986

OBJECTIVE:

I’m seeking for passionate and dynamic professional Career where I pride myself on my ability to deliver extraordinary levels of customer service and provide creative solutions.QUALIFICATION:

• Intermediate in pre engineering from Govt. Murray College Sialkot in year 2004-2005.

• Matriculation in computer science from Gujranwala Board in year 2002.

PROFFESSIONAL QUALIFICATION:

• Certificate in Front office of 4 months from Pakistan institute of tourism and hotel management from 22 January 2007 till 29 may 2007.

• Certificate in computerized accounting from May 2010 till august 2010.

• Certificate in English language from ELC Pakistan from April 2006 till June 2006.

COMPUTER PROFICIENCY:

• Opera

• OPMS (oracle property management system)

• Fidelio

• MS office 2003 & 2007

• Microsoft windows 98, XP& windows

NOVOTEL&ADAGIO AL BUSTAN HOTEL(ABU DHABI)

• Bell Boy

• Joining Date 02/01/2014 till present .

PROFESSIONALJOB EXPIRIENCE:

Al AIN ROTANA HOTEL AND RESORT UAE 5 STAR:

Concierge

Bellboy/Doorman:

01March 2011 till 12 July 2013:

Responsibilities:

• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure.

• Welcome and escort guest to the assigned room as well as giving the full introduction of all the hotel outlets.

• Pick and drop (transport) arrangement to any UAE airports or to any tourist places.

• To follow lost luggage in airport.

• Maintain awareness of guest profile through the opera system.

• Establish and maintain good public relations and enhance sales for the hotel at every opportunity.

• Oversee the operation of the service and ensure it smoothly without delay or mishandle.

• Responsible for obtaining updates tour information regarding places of interest and other similar spots intended for tourists and also provide monthly entertainment and activities at concierge desk.

• Telephone handling, internal, external, transferring calls as per company standard.

• Printing, typing, filling and distributing reports.

• Maintain logbook for recording of the daily operation of the concierge bell service ensure all the activities are properly logged don with clear record.

• Maintain effective communication with all related departments to ensure smooth service delivery.

• Luggage handling.

• Assist in the loading and unloading of baggage to and from vehicle as necessary.

• Maintain clear, proper and accurate record of all luggage’skept at concierge store.

• Attend daily front office briefing.

• Participate in any development scheme as recommended by senior management.

• Actively involved in promoting and selling companies loyalty program.

• Follow up on guest complains in timely and professional manners.

• Delivering morning newspapers to rooms.

• Maintain an up to date knowledge of all front office equipment and how to use these.

• Shares knowledge and skills with colleagues.

• Performing personal service such as delivering messages, packagesand flowers etc.

HOTEL One Sialkot PAKISTAN 4 STAR:

GUEST SERVICE AGENT (GSA) :

1 December 2008 till 30September 2009:

Responsibilities:

• Performing check in, check out and room change procedure.

• Maintain cash float and ensure accurate daily report of all money received.

• Telephone handling, transferring calls internal external.

• Helpful attitude, friendliness.

• Solving guest complains.

• Attend daily front office briefing.

• Up selling.

• Knowledgeable of all special promotions, programs such as seasonal packages frequent flyers program, and also hotel loyalty programs.

• Take personal interest and pride to ensure that the front desk area is kept clean and in an orderly state at all times.

• Handle tough and challenging situations

ACTIVITIES AND INTEREST:

• INTERNET

• CYCLING

• LISTENING MUSIC

• TRAVELING

• Volley Ball

• Cricket

• Reading books

Reference:

Ms.Evita.

Assistant Front Office Manager at Danat Al Ain Resort

+971 50 1279948

Best Regards

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