Mullen Library Welcome and Information Kiosk Project Michelle Polchow Abbey Gerken Francesca Bruno Library Mission & Project Background Project Background Client: Mullen Library, Catholic University Problem: Team members lost in Mullen Objective: Assessed the needs of visitors to Mullen Analyzed current system provision to visitors Goal: Propose a plan for improvement Users Seeking Info at a Glance Visitor StudentsFacultyStaff Scholarly visitors Consortium members Community Mullen Library: Departments which support visitor services Reference desk Electronic Services (MERIC) Library Information Systems CUA CPIT Server November 20, 2008 Visitor categories 10 standing & 110 personal computers throughout building Mullen Web Site ALADIN System Assessment Number of visitors remains high, even with introduction of electronic access Unique structure requires directional assistanceUnique structure Web site has good information about the library, but its not presented in a format easy to access or locate by all visitors The Solution Touch Screen Point of Information Kiosk Placement of the Kiosk Visual attraction Immediate self service Mullen Library First Floor The New System Parts of the kiosk Touch screen panel Computer (typically a PC) Controller card Software driver program Application-development software Printer Cabinetry be consistent with decor Point of Information Kiosk Content Presentation User needs Kiosk Information Content Analysis PCs prone to abuse and improper use Users prefer independent information access Easier & faster system for user Content flexible for staff needs Answers most frequent question - Stacks Kiosk printer - information as needed Conclusion New system Meets goal to assist visitors Added benefits for library staff Cost benefit analysis needed Plan needed for project development, deployment and maintenance