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Multicultural Awareness in
Human Service Systems
Julie Garza-Withers, M.A.
Workshop Objectives
• At the end of this workshop you will be
able to:
– Describe what multicultural awareness is and
how it relates to human service systems
– Explain why inclusive, culturally responsive
approaches are a best practice
– Identify barriers to service
– Examine and assess intersecting differences
to provide greater context for culturally
responsive services
Multicultural Awareness
• The problem with “diversity”
– Please take out a piece of paper and a pen or
pencil
– 5-Minute paper…what’s hard about talking
about diversity and what’s good about talking
about diversity?
• I will let you know when time is up
– Pair/Share
Multicultural Awarness: The big
picture • Currently, “Whites” are 77.7% of the U.S. pop.
– T or F: The U.S. census bureau counts people
from Arab backgrounds as white.
– T or F: The U.S. pop is 62.6 % white when “White
Latinos” are removed from the calculation.
• Descendants of Spanish and European
ancestors
• Ethnicity vs. Race
– T or F: The fastest rising minority group is people
from one or more racial/ethnic backgrounds.
– T or F: the deaf community is considered a
multicultural group.
Race and the Census
The Big Picture, continued
• In the next ten years…
– Currently, Minority individuals (racial/ethnic)
comprise 1/3 (33%) of U.S. pop
– By 2042 the U.S. will be older and more
culturally diverse
– Latinos: Currently 17.1%, by 2050 30% (1 in 3
residents)
– Number of individuals who self-identify as
biracial or multiracial will jump from 5.2% to
16.2%
Multicultural Awareness and
Human Services • Begin here: Viewing disability and
difference from a broad and intersecting
lens
– Race/Ethnicity
– Social Class
– Gender
– Sexual orientation
– Age
– Religion
The Issues in Human Services • Disparity in spending based on
race/ethnicity and social class
• The state of the state of CA – Call for accountability in the state-wide entitlement
program, re: autism and other services for ppl
w/developmental disability
– “It is not uncommon for autistic children from affluent
families to receive 25 hours a week of one-on-one
behavioral therapy. Advocates for poorer families, on
the other hand, said parents aren't necessarily even
told what public services are available.”
• What do you think is going on?
FNRC
• Purchase of Services by Ethnicity
– Numbers tell a story (handout)
– Context and Intersections
• Age
• Ethnicity
• Social Class and class privilege
– Annette Lareau’s theory and how it applies to
utilization of services
Culturally Responsive Human
Service Systems • What does it mean to be culturally
responsive
– Validating
– Comprehensive
– Empowering
– Transformative
– Emancipatory
Small Group Discussion
• Please get in groups of 5 to answer these questions:
• How can FNRC and the provider community provide
culturally responsive services?
• Using your handout answer the following
–What are the barriers to service that you
see?
–What group is affected most?
–Who is most advantaged? Why is that?
• In a few minutes I will ask your groups to report out,
you will need a notetaker and speaker for your
group.
Barriers to Services
• Gatekeepers
• Language
• Cultural Competency (multicultural
awareness)
• Social Class
• Implicit bias
– “the attitudes or stereotypes that affect our
understanding, actions, and decisions in an
unconscious manner.”
Where Do We Go from Here?
• FNRC is proactive, spread the word that it is
promoting best practices
• Learn about other cultures, specifically those in
your service area
• Look at using who is using what services and
why to address specific needs
• Diversify hiring practices, but also institutionalize
multiculturalism
• Learn and value home cultures/ancestry
