Multiple Choice Questions

Multiple choice questions

1. An information system always: (B)a. Transforms inputs to information.b. Requires hardware even if only a pencil.c. Is computer-based.d. None of the above

2. Operating systems software is primarily aimed at supporting business users in their tasks. (B)a. Trueb. False

3. E-business stands for (a)a. Electronic businessb. Electron businessc. Electric businessd. All of the above

4. B2B stands for: (C)a. Business to Government.b. Business to Consumer.c. Business to Business.d. All of the above

5. B2C stands for: (B)a. Business to Government.b. Business to Consumer.c. Business to Business.d. All of the above

6. B2G stands for : (A)a. Business to Government.b. Business to Consumer.c. Business to Business.d. All of the above

7. C2C stands for : (A)a. Business to Government.b. Business to Consumer.c. Business to Business.d. Consumer to Consumer

8. An Example for C2C is: (B)a. Irctc.com.b. Ebay.com. c. all of the aboved. None of the above

9. The criterion used to assess how user and business needs are met in software is: (B)a. Compatibility.b. Cost.c. Security.d. Functionality.e. Scalability.

Sarath Bhushan Kaluturi

10. E-business software is best defined as to manage: (A)a. sell-side e-commerce applications.b. internal administrative applications.c. buy-side applications.

11. _____________ are networks that connect people within a company to each other and to the company network. (A)

a. Intranetsb. Extranetsc. Bitstreamsd. Internets

12. _______________ is the encompassing term that involves the use of electronic platforms - intranets, extranets and the Internet - to conduct a company's business. (D)

a. E-commerceb. E-marketingc. E-procurementd. E-business

13. Which of the following is not one of the benefits of e-commerce to sellers? (C)a. E-commerce is a powerful tool for customer relationship building.b. E-commerce can help to reduce costs.c. E-commerce increases the net cost per contact.d. E-commerce offers greater flexibility in meeting customer needs.

14. The E-commerce domain that involves business activity initiated by the consumer and targeted to businesses is known as: (B)

a. Business to Business (B2B).b. Consumer to Business (C2B).c. Business to Consumer (B2C).d. Consumer to Consumer (C2C).

15. CRM stands for . (A)a. Customer Relationship Managementb. Customer Relations Managementc. All of the aboved. None of the above

16. When crafting e-business direction, management must pay careful attention to three interlocking layers: (D)

a. E-business designb. E-business application Infrastructurec. E-business Infrastructured. All of the above

17. The type of website that engages consumers in interactions that will move them closer to a direct purchase is known as a ______________ website. (B)

a. customer serviceb. interactivec. corporated. marketing

18. When preparing a website, designers should ensure that the site enables user-to-user communication. This design feature is known as __________________. (B)

a. commerce


b. contextc. communityd. connection

19. When preparing a website, designers should ensure that the site makes effective use of the text, pictures and video. This design feature is known as _________. (C)

a. communicationb. connectionc. contentd. context

20. A well built e-business infrastructure is a combination of. (D)a. Structure and Stabilityb. Safeguards informationc. Understands costumer prioritiesd. All of the above

21. Delivering what customers want with hassle-free service and superior value is called (A)a. Service Excellenceb. Operational Excellencec. Continuous Excellenced. All of the above

22. Delivering high quality products quickly, error free, and for a reasonable price is (B)a. Service Excellenceb. Operational Excellencec. Continuous Excellenced. All of the above

23. Delivering products and services that push is called (C)a. Service Excellenceb. Operational Excellencec. Continuous Excellenced. All of the above

24. The Old Economy revolved around manufacturing companies that mainly focused on standardizing their production, products and business processes, whereas the New Economy revolves around ________ businesses. (C)

a. Environmentalismb. Operations managementc. Informationd. Disintermediation

25. E-commerce involves the application of. (A)a. Knowledge Management systems.b. Product Management systemsc. Services Management systems.d. All of the above.

26. Which of the following strategies is not better suited to the Old Economy than to the New one? (A)a. Customisation.b. Brick-and-mortar retailing.c. Media advertising.d. Mass marketing.


27. One source of e-commerce income is ____________ income, which comes about when online companies invite business partners to share costs in setting up a website and offering them free advertising on the site. (A)

a. referralb. sponsorshipc. advertisingd. alliance

28. Which of the following is not one of the reasons that dot-com companies failed? (D)a. Many relied too heavily on hype instead of developing sound marketing strategies.b. Some rushed into the market without proper research or planning.c. Some companies found they lacked well-designed distribution systems.d. Many companies overestimated the size of the market.

29. CRM stands for (C)a. Customer referred Managementb. Customer Related Managementc. Customer Relationship Managementd. All of the above

30. Advantage of CRM (B)a. Cost of the Software.b. Improve overall relationship with customer.c. Customization of the Business.d. All of the above.

31. Which of the following is not relevant to marketing via the Internet? (D)a. Click-and-mortar marketing.b. Viral marketing.c. Mobile marketing.d. Brick-and-mortar marketing.

32. The Internet has: (A)a. empowered consumers and businesses alike.b. empowered businesses only.c. empowered intermediaries only.d. empowered consumers only.

33. Which of the following have forward-thinking companies begun to use to promote their products and services? (C)

a. MMA.b. C2B.c. B2C.d. SMS.

34. Supply chain management helps an organization in. (C)a. Reducing production costsb. Increase the production costc. Reduce the time it takes to make a productd. All of the above

35. "Jeans customers taking their own measurements and adding specific features they may want on their jeans" is an example of: (D)

a. individualism.b. customerisation.


c. personalisation.d. customisation.

36. The New Digital Age means that: (B)a. totally new models for marketing strategy and practice have to replace the old ones.b. IT should play the lead role in shaping new company strategy.c. companies still need to retain most of the skills and practices that have worked in the past

as well as adopt new ones.d. the models of marketing strategy remain the same, it is marketing practice that changes.

37. Customers being able to buy products and services on the Internet is a result of: (A)a. e-business.b. e-marketing.c. e-purchasing.d. e-commerce.

38. The Internet doesn't provide e-marketers with: (D)a. access to market places.b. access to global markets.c. access to mass-markets.d. access to a broad range of demographic segments.

39. E-procurement is: (B)a. Procuring goods.b. Procuring the raw materials.c. Procuring the products.d. All of the above.

40. Which of the following is not an offer of major B2B marketers online?(B)a. Product information.b. Customer purchasing.c. Customer support services.d. Open trading networks.

41. __________________ are discussion groups located on commercial online services. (A)a. Forumsb. Buddy listsc. Chat-linesd. Newsgroups

42. A(n) _________ site provide the hardware and software that enable Internet communication and commerce. (A)

a. intranetb. enablerc. contentd. transaction

43. _____________________ companies have an advantage. (C)a. Click-onlyb. Long established brick-and-mortarc. Dotcomd. Click-and-mortar

44. One critical success factor in conducting E-marketing is to create a(n) ______________ website. (A)a. marketingb. attractive


c. corporated. customer

45. e-procurement means (D)a. Procuring raw materials for smooth running of an organization b. A software product made of ERPc. An integrated software that is needed for procuring goods for office used. All of the above

46. While maintaining an e-business web site what element is hard to maintain (C) a. Financial services.b. Mainstream products.c. Customer Relationship Management.d. Computer hardware and software.

47. Veggie bazaar uses a model called _______for distribution of vegetables to its customers (A) a. Hub and spoke

b. Spoke and Hub

c. Spoon and Hub

d. All of the above

48. Supply Chain Management deals with (B)a. Selling of goods and services to the customersb. Procurement of raw materials to the organizationc. Corporate sellingd. All f the above

49. An appropriate strategy to achieve timely, accurate, paperless information flow is (B)a. efficient replacementb. revision of organization processes supported by information systemsc. efficient store assortmentsd. integrate this activity is integrated into all supply chain planning

50. An appropriate strategy to optimize for time and cost in the ordering process is:? (D)a. Efficient store assortments.b. revision of organization processes supported by information systemsc. integrate this activity is integrated into all supply chain planningd. efficient replacement

51. The correct sequence of an organization’s supply chain from a systems perspective is: (D)a. transformation process, delivery to customers, acquisition of resourcesb. delivery to customers, acquisition of resources, transformation processc. transformation process, acquisition of resources, delivery to customersd. acquisition of resources, transformation process, delivery to customers

52. e-business requires (D)a. Accessibility to networksb. Accessibility to computersc. Access to marketsd. All of the above

53. One of the major problem for e-business growth is (C)a. Lack of marketsb. Lack of sellersc. Lack of proper infrastructured. None of the above


54. Currency used in e-business transactions in India (B)a. Dollarsb. Rupeesc. None of the aboved. All of the above

55. Currency used in e-business transactions around the world (A)a. Dollarsb. Rupeesc. None of the aboved. All of the above

56. Problem of penetration of e-business in India is due to (D)a. Lack of proper knowledgeb. Lack of PC penetrationc. Most of the markets are in Villagesd. All of the above

57. The types of customers availing e-business are (D)a. Childrenb. Adultc. Old generationd. All of the above

58. E-bay is a good example to define (C) a. B2Bb. B2Cc. C2Cd. G2C

59. E-business is: (A)a. The use of electronic communications to support the full range of business processes. b. An organization using electronic media to sell direct to its customers. c. An organization using electronic media to purchase from to its suppliers. d. Any electronically mediated communication between an organization and its stakeholders.

60. Two e-business models that currently exist are (B)a. B2C and B2D.b. B2C and B2B.c. A2B and B2C.d. B2B and A2A.

61. A widely used method that uses the same key to encrypt and decrypt a data transmission is referred to as (B)

a. PKI.b. Digital signature.c. DES.d. none of the above

62. A digital certificate (D)a. is an electronic message uniquely identifying the message sender.b. is a summary of a plain text document.c. is a reliable third party that authenticates the message sender.d. is used to identify the owner of a private key and related public key.

63. Sell-side e-commerce is (D)


a. Any electronically mediated communication between an organization and its stakeholders. b. The use of electronic communications for all business processes. c. An organization using electronic media to purchase from to its suppliers. d. An organization using electronic media to sell to its customers directly or indirectly.

64. A buy-side supplier threat of e-commerce is: (C)a. Increase in cost of supplies. b. Reduction in customer loyalty. c. Less flexibility in switching procurement. d. Drives down cost of commoditized products.

65. For an existing organization, typical stages of e-commerce development are (D)a. Image and product information, customer support, transactions, information collection. b. Transactions, image and product information, information collection, customer support. c. Information collection, image and product information, customer support, transactions. d. All of the above

66. A technique for strategic analysis involving review of level of Internet access in target market is (D)a. Stage model analysis. b. Competitor analysis. c. Demand analysis. d. SWOT analysis.

67. Alternative revenue models are (B)a. Intranet, extranet, Internet. b. Subscription, affiliate, advertising. c. WWW, WAP, HTML, XML. d. B2B, B2C, C2C, B2C.

68. The reason why organizations are switching from traditional to e-business transaction is (B)a. Increasing costs of transactionsb. Decreasing costs of transactionsc. No markets d. All of the above

69. Which of the following is a feature of the micro-environment of an organisation? (A) a. Distribution channel factors. b. Social factors. c. Economic factors. d. Legal factors.

70. The banking which allows banks to set up retail branches on subscriber based online services is (A)a. Online Services Based Bankingb. Offline Services Based Bankingc. All of the aboved. None of the above

71. To create temper proof electronic cash that can be traced back to its origin, what is used(A)a. Complex Cryptographic algorithmb. Multi-complex Cryptographic Algorithmc. All of the aboved. None of the above

72. Hit counter present in a website (C)a. Counts number of hits for a web site, Provided by ISP, Is a s/wb. Helps track down the number of people who have visited the site


c. All of the aboved. none of the above

73. ________ is an example of an auction site (A)a. e-bayb. ibiboc. facebookd. orkut

74. Secure Electronic Transactions is a s/w that handles credit card information of a customer(A)a. Trueb. Falsec. Maybed. None of the above

75. In ________ personalization the inputs of many users is compared before the program comes up with a recommendation to the visitor. (A)

a. Collaborative Filteringb. Rule Basedc. All of the aboved. None of the above

76. ________is the act of storing a document on local server, enabling it to be presented faster than if it is accessed from the document's original server. (A)

a. Cachingb. Storingc. All of the aboved. None of the above

77. Company Information lets the potential online shopper know the sort of outfit of the eshop. (A)a. Trueb. falsec. May bed. none of the above

78. The basic requirements for transaction security are (A)a. Privacy , Confidentiality , Integrity b. privacy, meaning, customer touchc. All of the aboved. None of the above

79. The planning process for e-business include (B)a. Deciding about the gatewayb. Deciding about the products and services you want to sellc. Deciding about the customerd. deciding about the security parameters

80. The act of sending a message pretending to be authorized user is called as (B)a. Spammingb. Spoofingc. All of the aboved. None of the above

81. Off-the-shelf home finance software are (C)a. Microsoft Moneyb. Intuit's Quicken


c. all of the aboved. None of the above

82. Select the option due to which credit theft is impossible with smart card (C)a. Key to unlock encrypted information requiredb. There is no external account number on the cardc. all of the aboved. None of the above

83. ________ is online shopping device that seals personal information in a free plugin that can be invoked when making a purchase. (B)

a. Digital Purseb. Digital Walletc. Digital Buyerd. All of the above

84. Select the important factor required for gaining acceptance of smart cards (B)a. Availability with all the citizensb. Availability of smart card readers, Compatibility between smart cardsc. Cheapd. All of the above

85. The downloading time for java applets is much higher than that of HTML (A)a. Trueb. Falsec. May bed. None of the above

86. A ________ is digital cash minted by a small number of third party organizations (B)a. Smart Tagb. Scripc. Smart cardd. Currency

87. While delivering educational material on internet in Education, which issue is most important? (B)a. Model: Pull/Pushb. Model: Push/Pullc. Informationd. Performance

88. Site navigation is aided by (A)a. Site Index, Site Search Engine, Logical sequencing of facilitiesb. Googlec. Bingd. All of the above

89. E-business can spread because of (B)a. Angerb. Word-of-mouth , An integrated supply-chain , Best shipping and after sales servicec. E-procurementd. An integrated supply-chain

90. In creating anonymous electronic cash what is bank required to do (B)a. Associate the bank with the customerb. Digitally sign the electronic cashc. Associate the electronic cash with a particular consumer


d. None of the above91. ________ is a software that locates web pages based on matching keywords.(B)

a. Googleb. Search enginec. Bingd. None of the above

92. The example of E-service which enhances original service is (B)a. Consumer goodsb. Educationc. Medical equipmentd. All of the above

93. The efficiency of user interface increases if error prevention is good (A)a. Trueb. Falsec. may bed. None of the above

94. A credit card contains cash.(B)a. Trueb. Falsec. May bed. None of the above

95. A debit card contains cash. (A)a. Trueb. Falsec. May bed. None of the above

96. The cheap delivery system for Ecommerce purchases is (A)a. Postb. Electronic Deliveryc. None of the aboved. All of the above

97. Customers must have an account with central online bank in most digital cash systemsa. Trueb. falsec. None of the aboved. All of the above

98. An ________ system is one that people can easily enhance without providing any earlier work on the system (A)

a. extensibleb. expandedc. None of the aboved. All of the above

99. What items are traded in e-business (D)a. Consumer durablesb. Pharmaceutical productsc. Industrial goodsd. All of the above


100. Entrepreneurs can easily start off with new e-business ventures because (D)a. Cost is lowb. Availability of mass marketsc. None of the aboved. All of the above


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Multiple Choice Questions