MultiXpress C9250ND/C9350ND Understanding products MultiXpress
C9250ND/C9350ND e-Learning Course >> Click Start Course to
begin. Samsung IT Solutions Business, welcomes you to this course,
in which you will learn about the MultiXpress C9250ND/C9350ND. This
course is designed for Samsung employees and partners and focuses
on the product positioning, features and selling points of the
MultiXpress C9250ND/C9350ND, to provide the information needed to
sell these models. To get started, click the button in the bottom
right corner of the screen. Start Course
Slide 2
Why is Samsung focusing on the A3 market? How Samsung responded
to A3 market needs Product development concept Learn-1
OverviewOffering strategyKey selling pointsSolutions and support 07
Product comparison
Slide 3
Learn > Why was this product developed? > Why is Samsung
is focusing on the A3 market? In 2013, A3 will take 20% (volume)
and 77% (value) of the total laser MFP market. Further, the
requirement for A3 machines is almost ten times more than actual A3
paper usage (2.35%). These trends along with market statistics and
forecasts, show that the office customer still wants A3 products,
and that A3 will keep its strong positioning. Finding the right
combination of A3s and A4s is the key success factor for fulfilling
any office documentation needs. The Samsung MultiXpress C9250ND and
C9350ND, released in June 2010, are the first Samsung A3 MFPs to
enter this competitive market. A3 MFP Volume and Value Forecast
Volume (K Units)Value (M $) *Source : IDC Forecast 09Q2. Laser MFP
Only. Japan Excluded 11,945 2,655 2,086 1,482 $14,987 $10,133
$4,869 $2,718 08
Slide 4
Learn > Overview > How Samsung responded to market needs
Samsung responded to the market need for high performance, high
reliability and ease of use with the MultiXpress C9250ND and
C9350ND. These A3 MFPs boast a wide range of system options, and
network capability, designed to improve productivity and
communication within the office environment. Click to learn more
about how Samsung responded to market needs. *Market needs Samsungs
responses High performance Ease of use Increased expectation of
various solutions and functions Increased demand for high colour
quality High Reliability *Source : Samsung internal research 2009
MultiXpress C9250ND/C9350ND 09 Increased demand for durability and
stability
Slide 5
High reliabilityHigh performanceEase of use MultiXpress
C9250ND/C9350ND Supports various paper sizes High paper capacity
Fast output XOA (open platform) Feature Benefit Enables companies
to efficiently produce a wide range of documents. Reduced work
effort of end users Fast output speeds increase office productivity
XOA maximises performance by supporting various customer
needs.
Slide 6
High reliabilityHigh performanceEase of use Less downtime to
replace imaging units Reliable stapling finisher and booklet
finisher Long consumable yields (high toner yield-20,000/15,000
(MultiXpress C9250ND/C9350ND,colour) Feature Benefit Durable design
supports heavy duty jobs High yield toner reduces the total cost of
consumables MultiXpress C9250ND/C9350ND
Slide 7
High reliabilityHigh performanceEase of use User-friendly
design (large colour touch LCD and inclining UI panel) Minimised
noise Feature Benefit Increases productivity and convenience.
Provides quiet environment MultiXpress C9250ND/C9350ND
Slide 8
Learn > Overview > Product development concept In
response to market trends and the need for A3 printers, Samsung
released the MultiXpress C9250ND/C9350ND, a competitive
multifunctional printer supporting printing, copying, scanning and
faxing in the A3 market. Click more for additional information on
some of its key features. Easy to replace high capacity toner Easy
to replace high capacity toner High Input paper capacity Less SVC
time/Easy maintenance The largest colour LCD Various finishing
capabilities High performance High reliabilityEase of use Quick
system installation Wide paper size acceptance 10 Long components
life XOA more
Slide 9
Learn > Overview > Product development concept 10 Easy to
replace high capacity toner bottle with high yields of 15,000 for
colour and 25,000 for black. (20,000 for colour is available for
MultiXpress C9350ND) Maximum paper input capacity is 3,140 sheets
with optional High Capacity Feeder. Less service time is spent and
maintenance is easy because of FRU replacement, planned harnessing,
long life ITB. XOA (eXtensible Open Architect ure) provides ease of
optimisation. Full colour LCD panel which is the largest in the
class (8.9inch) provides ease of use in operation Various finishing
capabilities such as Stapling, Punching and even Folding help to
improve office productivity. High performance High reliabilityEase
of use Less step to install, one click driver installation and
slide-in circuit board option help quick system installation. Less
step to install, one click driver installation and slide-in circuit
board option help quick system installation. Wide paper size from
A6 (4.13 x 5.8 2 ) up to SRA3 (12.6 x 17.7) is acceptable, and
maximum capability is 12.6X18 inch from Multi Purpose T ray up to
253 gsm It is highly durable because of ITB, rollers and harness.
In response to market trends and the need for A3 printers, Samsung
released the MultiXpress C9250ND/C9350ND, a competitive
multifunctional printer supporting printing, copying, scanning and
faxing in the A3 market. Click more for additional information on
some of its key features.
Slide 10
SpeedHigh toner yield MultiXpress C9250NDMultiXpress C9350ND
Learn > Overview > Product comparison Samsung Copier MFP -
MultiXpress C9350ND differs from MultiXpress C9250ND in speed and
high colour toner yield. Click each button to see the
differences.
Slide 11
Learn > Overview > Product comparison Speed (A4) 25cpm
Speed (A4) 35cpm SpeedHigh toner yield MultiXpress
C9250NDMultiXpress C9350ND Samsung Copier MFP - MultiXpress C9350ND
differs from MultiXpress C9250ND in speed and high colour toner
yield. Click each button to see the differences. The MultiXpress
C9350ND is capable of producing up to 35cpm. This was made possible
by applying higher clock frequency for CPU (1.0GHz in MultiXpress
C9350ND vs. 800MHz in MultiXpress C9250ND ). The FCOT of the
MultiXpress C9350ND is also faster than that of the MultiXpress
C9250ND
Slide 12
Toner yield (colour) 15,000 pages Toner yield (colour) 20,000
pages (Initial 15,000 pages) SpeedHigh toner yield MultiXpress
C9250NDMultiXpress C9350ND The MultiXpress C9350ND has higher toner
yield than the MultiXpress C9250ND. This equates to lower CPP and
therefore greater cost efficiency. Learn > Overview > Product
comparison Samsung Copier MFP - MultiXpress C9350ND differs from
MultiXpress C9250ND in speed and high colour toner yield. Click
each button to see the differences.
Slide 13
Mid-small workgroup Copy/ print centre Department mid-small
workgroup Department/mid-small workgroup itemsBasic Configuration
System ConfigurationMain Unit + Stand Max Paper Capacity 520 + 520
+ 100 (Multi-purpose Tray) = 1,140 sheets Max Finishing CapacityN/A
The recommended configuration for the MultiXpress C9250ND/C9350ND
varies depending on the target market. Learn > Offering strategy
> Recommended configuration 15
Slide 14
itemsAdvanced Configuration System Configuration Main Unit +
1,250 Standard Finisher + Dual Cassette Feeder Max Paper Capacity
520 + 520 + 520 + 520 +100 (Multi-purpose Tray) = 2,180 sheets Max
Finishing Capacity1,250 sheets Learn > Offering strategy >
Recommended configuration The recommended configuration for the
MultiXpress C9250ND/C9350ND varies depending on the target market.
15 Mid-small workgroup Copy/ print centre Department mid-small
workgroup Department/mid-small workgroup
Slide 15
itemsFull Featured Configuration System Configuration Main Unit
+ 3,250 Booklet Finisher + High Capacity Feeder Max Paper Capacity
520 + 520 + 2,000 + 100 (Multi-purpose Tray) = 3,140 sheets Max
Finishing Capacity3,250 sheets The recommended configuration for
the MultiXpress C9250ND/C9350ND varies depending on the target
market. Learn > Offering strategy > Recommended configuration
15 Mid-small workgroup Copy/ print centre Department mid-small
workgroup Department/mid-small workgroup
Slide 16
Learn-3 OverviewOffering strategyKey selling point Value
proposition Benefits to end-user/partner Market positioning
comparison 17 Solutions and support
Slide 17
Value proposition of MultiXpress C9250ND/C9350ND Learn to build
a successful solution, by matching the MultiXpress C9250ND/C9350ND
key selling points to your customer's needs. Learn > Key selling
points > Value Proposition 18 High productivityEase of use Ease
of service/maintenance Easy to optimiseHigh reliability Supporting
A3 originals and output, Samsung's first multifunctional printer,
the MultiXpress C9250ND/C9350ND, provides high performance and
reliability. Other key strengths are ease of use, service and
maintenance, and optimisation.
Slide 18
Learn to build a successful solution, by matching the
MultiXpress C9250ND/C9350ND key selling points to your customer's
needs. Learn > Key selling points > Value Proposition 18 1.
Fast output MultiXpress C9350ND - 35 cpm, MultiXpress C9250ND - 25
cpm High speed scanner - 60ipm High speed duplex copying Value
proposition of MultiXpress C9250ND/C9350ND more 2. Stable output
quality High colour and tone reproduction with Polymerised Toner
Polymerised toner particle is smaller than Pulverised Toner The
Samsung internal MultiXpress C9350ND bench marking test results,
show that the image quality is comparable to its competitors in the
marketplace. High productivityEase of use Ease of
service/maintenance Easy to optimiseHigh reliability
Copy image qualityPrint image qualityScan image quality
SubjectiveDescription Samsung MultiXpress C9350ND Fuji Xerox 4300
(35cpm) Ricoh 3500 (35cpm) Canon iRC4580 (40cpm) Scan image quality
(Scan to Server @300dpi) colour FringeEAPE Dynamic RangeAAAP
Position (X)AAAA Position (Y)EAAA Image quality
[Excellent/Acceptance/Poor ] *Source: Samsung Internal test
Slide 22
Learn to build a successful solution, by matching the
MultiXpress C9250ND/C9350ND key selling points to your customer's
needs. Learn > Key selling points > Value Proposition 18 3.
Supports various paper sizes Standard Tray/ Dual Cassette Feeder
High Capacity FeederMulti Purpose Tray Metric Paper Size (Min Max)
A5 - A3A5 A3 A6 SRA3 Max 12.6inchX18inch Paper Weight (Min Max) 60
216g/m260 105g/m260 - 253g/m2 Special Media-- Envelope (75 90g/m2)
Value proposition of MultiXpress C9250ND/C9350ND 5. Various
finishing capabilities The Finishing tab allows users to access
convenient finishing options such as sorting, stapling, hole
punching, and quick and easy booklet finishing. These options help
to produce professional looking documents with a high-quality
finish. 4. High paper capacity (Basic - 1,140, Max - 3,140) Users
spend less time on refilling papers in the device. Booklet making
mode High ProductivityEase of use Ease of service/maintenance Easy
to optimiseHigh reliability
Slide 23
Booklet making mode The machine automatically prints on one or
both sides of the paper, which is then folded to produce a booklet
with all the pages in the correct sequence. The machine will also
reduce and correctly adjust the size of each image to fit on the
selected paper. When you select Fold & Staple or Fold in Fold,
the printed paper automatically gets printed out in the booklet
finisher.
Slide 24
Learn to build a successful solution, by matching the
MultiXpress C9250ND/C9350ND key selling points to your customer's
needs. Learn > Key selling points > Value Proposition 18 1.
User-friendly design features Flexible UI panel and large touch LCD
(8.9) Convenient LED indicator Quick copy menu 2. Minimised noise
The MultiXpress C9250ND/C9350ND has a low noise motor, which
provides quiet operation in the office Minimised noise Value
proposition of MultiXpress C9250ND/C9350ND High ProductivityEase of
use Ease of service/maintenance Easy to optimiseHigh
reliability
Slide 25
Learn to build a successful solution, by matching the
MultiXpress C9250ND/C9350ND key selling points to your customer's
needs. Learn > Key selling points > Value Proposition 18 1.
User Friendly design features Flexible UI panel and large touch LCD
(8.9) Convenient LED indicator Quick copy menu 2. Minimised noise
The MultiXpress C9250ND/C9350ND has a low noise motor, which
provides quiet operation in the office Minimised noise Value
proposition of MultiXpress C9250ND/C9350ND Move 100mm horizontally
and tilt -Visible and operable regardless of where standing
-Accessible from wheel chair for handicapped person Large full
colour LCD supports comfortable and reliable operation Touch panel
allows the user to operate quickly and securely LED indicates
machine status such as Paper is empty for operators from distance
The Quick Copy menu allows users to set the copy options quickly
all on the one screen No.datefromtoCommentAnswer 1100525IBMSECThe
text will pop up when a learner click the images which we will set
up a effect of mouse-over-event. Good. High ProductivityEase of use
Ease of Service/Maintenance Easy to optimiseHigh Reliability
Slide 26
SubjectiveDescription Samsung MultiXpress C9350ND Fuji Xerox
4300 (35cpm) Ricoh 3500 (35cpm) Canon iRC4580 (40cpm) Acoustic
Noise Printing (Simplex) E (50.4 dB) A (50.7 dB) A (51.4 dB) P
(56.3 dB) DADF (Simplex) E (51.8 dB) A (54.3 dB) A (54.1 dB) P
(59.1 dB) DADF (Duplex) E (53.1 dB) A (55.0 dB) A (56.1 dB) P (58.9
dB) Minimised noise [Excellent/Acceptance/Poor ] *Unit: dB
(decibel) *Source: Samsung Internal test Duplex Automatic Document
Feeder
Slide 27
Learn to build a successful solution, by matching the
MultiXpress C9250ND/C9350ND key selling points to your customer's
needs. Learn > Key selling points > Value Proposition 18 1.
Quick installation One click Driver Installation Less time and
steps for installation of full options (less than 1 hour) VS.
Samsung A3 Competitor Copier 4-Step13-Step 1) Unscrew 10 Screws 2)
Remove Back Cover 3) Plug the Fax Board 4) Cover & Screwing 1)
Remove Plastic Cover 2) Slide-in Kit 3) Fix 2-Screw Value
proposition of MultiXpress C9250ND/C9350ND Installation time takes
less than 1 hour Installation time takes more than 1 hour Save your
time and money! High productivityEase of use Ease of
service/maintenance Easy to optimiseHigh reliability
Slide 28
Learn to build a successful solution, by matching the
MultiXpress C9250ND/C9350ND key selling points to your customer's
needs. Learn > Key selling points > Value Proposition 18 2.
Less service time Less replacement time for HFSI(High Frequency
Service Item) Replacement Easy Maintenance via SyncThru TM Admin 5
IT managers can remotely discover, manage, diagnose, and report all
devices within the network to achieve increased efficiency and
productivity of the organisation. High Frequency Service Item:
SamsungCompetitor Fuser 3 mins 5 mins Image Transfer Unit 5 mins 10
mins Fuser Unit Replacement IT manager Usage information Usage
control Errors notification Break-fix Value proposition of
MultiXpress C9250ND/C9350ND 1 1 2 2 3 3 4 4 High productivityEase
of use Ease of service/maintenance Easy to optimiseHigh
reliability
Slide 29
Learn to build a successful solution, by matching the
MultiXpress C9250ND/C9350ND key selling points to your customer's
needs. Learn > Key selling points > Value Proposition 18 1.
Customised solutions with eXtensible Open Architecture (XOA) XOA
(open platform) embedded within the MultiXpress C9250ND/C9350ND
allows customers to improve their working environment by providing
customised solutions. - Can be linked to corporate support and
management system of customers - Provides a solution for producing,
securing and managing documents such as Job accounting, Mobile
printing, Security, Form printing, Document handling and UI
customisation. Competitive feature Value proposition of MultiXpress
C9250ND/C9350ND Activating Custom Application Custom development
(by SDK) High ProductivityEase of use Ease of Service/Maintenance
Easy to optimiseHigh Reliability Print To Me menu is added Print To
Me menu is added
Slide 30
16/40 Competitive features SamsungKonica
MinoltaSharpCannonRicohXerox NameXOAbizhub Open APIOSA MEAP ESAEIP
MEAP-lite Full Name eXtensible Open Architecture bizhub Open API
Open Systems Architecture Multifunctional Embedded Application
Platform Embedded Software Architecture Embedded Interface Platform
Technology Embedded JavaNone Embedded Java None Web Service None
Web Service Features Print Copy Scan Fax Image Handling User
Interface Event Handling Event Notification MailBox XOA enables
users to develop a custom application and install it onto the
Samsung MFP. It provides competitive benefits to the customer and
OA Dealer with quick delivery of what customers and the OA Dealer
want. Further, the combination of Embedded Java and Web Service
gives Samsung the competitive advantage.
Slide 31
Learn to build a successful solution, by matching the
MultiXpress C9250ND/C9350ND key selling points to your customer's
needs. Learn > Key selling points > Value Proposition 18 1.
Highly recommended reliability from BLI test Samsung Electronics
won the 'Pick of the year' Award from the Buyers Lab for the
MultiXpress C9250ND/C9350ND. Less downtime to replace imaging units
User-replaceable imaging units eliminate the downtime that would be
required for service technicians to replace components Reliable
stapling finisher & booklet finisher BLI tested two MultiXpress
C9350NDs, one with the stapling finisher and the other with the
booklet finisher. Each has completed a 150,000-impression
durability test Value proposition of MultiXpress C9250ND/C9350ND
BLI test High productivityEase of use Ease of service/maintenance
Easy to optimiseHigh reliability
Slide 32
BLI test SubjectiveEvaluation ReliabilityExcellent Easy of
UseExcellent Ease of NW SetupExcellent MultitaskingExcellent
Administrative UtilitiesExcellent Application
CompatibilitiesExcellent Security FeaturesExcellent Black
Copy/Print QualityVery good/Excellent Black Copy/Print
ProductivityGood Colour Copy/Print QualityVery Good Colour
Copy/Print ProductivityVery Good Scan FunctionsExcellent Feedback
to WorkstationExcellent Printer DriverExcellent Feature SetVery
Good * March 2010 No.datefromtoCommentAnswer 1100621SECIBMPlease
sort by Evaluation such as Excellent in the table.
Slide 33
Learn > Key selling points > Benefits to End user /
Partner Learn The key benefits of the MultiXpress C9250ND/C9350ND
will differ, depending on whether you are approaching an end user
or a partner. Easy to maintain Cost efficient Simple and
easy-to-replace preventive maintenance parts(Fuser, T2 roller, ITB
and so on) and consumables (toner, waste toner bottle, imaging
unit) decreases service time Short installation and after sales
processes save management costs and improve productivity Large mono
toner capacity realises a low cost per page and maximises profit
MPS and lease business management with Samsung solutions (SyncThru
TM /CounThru TM /SmarThru TM /SecuThru TM ) maximises efficiency
Labour cost can be reduced because of its decreased installation
and replacement time. Benefits to partnerBenefits to end-user Since
launching the A4 MFPs, Samsung printers are growing very fast in
the DMFP market, taking first place in terms of market share in the
A4 MFP market in 2009. Samsung is aiming to achieve its vision of
being a top tier company in the A3MFP market. With this vision,
Samsung expects to enlarge the business opportunities and to grow
together with business partners through A3 and A4 Fleet offerings.
MFP Market Share Trend 19
Slide 34
The following diagram indicates the standard and optional
components of the MultiXpress C9250ND/C9350ND. For a more detailed
look at the features by model, click Features by Model. Learn >
Solutions and support > Options and supplies Stand Dual Cassette
Feeder (520 Sht x 2) High Capacity Feeder (2,000
Sht,Letter/A4-only) Bridge Kit 3,250-sheet Booklet Finisher
1,250-sheet Standard Finisher PK Punch Kit (2/3 Holes, 2/4 Holes)
PK Right Tray DADF Fax Kit Fax Multiline Kit Wireless LAN FDI Port
Expansion Memory Module1G SmarThru W/F SW CounThru2 SW Work Table
HW Adv. Scan Kit SW IP Fax Kit Heating wire for Cassette, DCF, HCF
Heating wire for Scan R L Features by Model C9250 Only
OptionsStandard Offerings Options 26 The purchase of Bridge kit is
mandatory in case of the purchase of 1,250 and/or 3,250
Finishers.
Slide 35
Stand Dual Cassette Feeder (520 Sht x 2) High Capacity Feeder
(2,000 Sht,Letter/A4-only) Bridge Kit 3,250-sheet Booklet Finisher
1,250-sheet Standard Finisher PK Punch Kit (2/3 Holes, 2/4 Holes)
PK Right Tray DADF Fax Kit Fax Multiline Kit Wireless LAN FDI Port
Expansion Memory Module1G SmarThru W/F SW CounThru2 SW Work Table
HW Adv. Scan Kit SW IP Fax Kit
Slide 36
Features by Model FEATURES MultiXpress C9350ND MultiXpress
C9250ND USB 2.0 USB Memory Interface Duplex Automatic Document
Feeder Hard Disk Network Interface Ethernet 10/100 Base TX wired
LAN Duplex (2-sided) printing Right Output Tray 1,250-sheet
Standard Finisher 3,250-sheet Booklet Finisher Bridge Kit 2/3 Hole
Punch Kit 2/4 Hole Punch Kit Cabinet Stand Dual Cassette Feeder
High Capacity Feeder Working Table Fax Kit Fax Multiline Kit IP Fax
Kit Wireless Network Kit FDI Kit Expansion Memory Module 1G Common
Criteria Data Security Kit SmarThru Workflow x CounThru 2 Advanced
Scan Kit : standard, : option
Slide 37
* Declared yield value in accordance with ISO/IEC 19798 **
Image counts are based on one colour on each page. If you print a
document in full colour (Y/M/C/B), the number of image is 4 images.
Learn > Solutions and support > Options and supplies The
following table shows the consumables product information for the
MultiXpress C9250ND/C9350ND 26 CategoryProductModel nameYield
MultiXpress C9250ND MultiXpress C9350ND Toner cartridge Black
tonerCLT-K606S25,000 standard pages *vv Cyan toner CLT-C606S20,000
standard pages *-v CLT-C607S15,000 standard pages *vv Magenta toner
CLT-M606S20,000 standard pages *-v CLT-M607S15,000 standard pages
*vv Yellow toner CLT-Y606S20,000 standard pages *-v CLT-Y607S15,000
standard pages *vv Imaging Unit Black imaging unitCLT-R607K75,000
standard pages *vv Cyan imaging unitCLT-R607C75,000 standard pages
*vv Magenta imaging unitCLT-R607M75,000 standard pages *vv Yellow
imaging unitCLT-R607Y75,000 standard pages *vv Waste Toner BoxWaste
toner boxCLT-W60675,000 images**vv
Slide 38
In summary, here is the value proposition for the Samsung
MultiXpress C9250ND/C9350ND. Reflect PrepareLearnActReflect 32 Easy
to use more Easy to service /Maintenance more Easy to optimise more
High reliability more High productivity more
Slide 39
High Productivity Fast output Stable output quality Supports
various paper sizes High paper capacity Various finishing
capabilities Easy to Use User-friendly design features Minimised
noise Easy to Service /Maintenance Quick installation Less service
time Easy to Optimise Customised solutions with eXtensible Open
Architecture (XOA) High Reliability Less downtime to replace
imaging units Reliable stapling finisher & booklet
finisher