mumbai"s dabewala from ibs pune presenmtation by kaustubh dalal

8/4/2019 mumbai"s dabewala from ibs pune presenmtation by kaustubh dalal

1/23

A

Presentation

Presented By:

Aditya GuptaHimanshu JichkarEkta SharmaKaustubh Dalal


2/23

Mumbai Dabbawallas
http://www.prettislim.net/mydabbawala/Image/tiffin.jpg


3/23

Contents

Introduction Case study Awards and Felicitation Achievements Coding


4/23

Introduction A dab bawala ( one who carries the box , is a person in the

city of Mumbai whose job is to carry and deliver freshl ymade food from home in lunch boxes to office workers .

For the efficiency of their sup ply chain it has been claimedthat this virtually achieves a Six Sigma performance rating,(i.e. 99.9999% of deliveries are made without error, is atCMMi level 6.

The dabbawala originated when India was under Britishrule : many Indian people who worked in British companiesdisliked the British food served by the companies, so aservice was set up to bring lunch to them in their workplacestraight from their hom e. Nowadays, Indian businessmenare the main customers for the dabbawalas, and the serviceoften includes cooking as well as delivery.
http://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/wiki/Lunch_boxhttp://en.wikipedia.org/wiki/Office_workerhttp://en.wikipedia.org/wiki/Lunch_boxhttp://en.wikipedia.org/wiki/Office_workerhttp://en.wikipedia.org/wiki/Supply_chainhttp://en.wikipedia.org/wiki/Six_Sigmahttp://en.wikipedia.org/wiki/Six_Sigmahttp://en.wikipedia.org/wiki/Six_Sigmahttp://en.wikipedia.org/wiki/British_Rajhttp://en.wikipedia.org/wiki/British_Rajhttp://en.wikipedia.org/wiki/British_Rajhttp://en.wikipedia.org/wiki/Customerhttp://en.wikipedia.org/wiki/Customerhttp://en.wikipedia.org/wiki/Customerhttp://en.wikipedia.org/wiki/British_Rajhttp://en.wikipedia.org/wiki/British_Rajhttp://en.wikipedia.org/wiki/Six_Sigmahttp://en.wikipedia.org/wiki/Supply_chainhttp://en.wikipedia.org/wiki/Office_workerhttp://en.wikipedia.org/wiki/Lunch_boxhttp://en.wikipedia.org/wiki/Mumbai


5/23

(Nutan Mumbai Tiffin Box Suppliers Association)

History : Started in 1880

Charitable trust : Registered in 1956 Avg. Literacy Rate : 8 th Grade Schooling Total area coverage : 60 Kms Employee Strength : 5000 Number of Tiffin's : 2,00,000 Tiffin Boxes

i.e 4,00,000 transactions every day. Time taken : 3 hrs

What is NMTBSA ?


6/23

DABBAWALLAS IN TRAIN COMPARTMENT

The word "Dabbawala" can be translated as "box- carrier. InMarathi and Hindi , "dabba" means a box (usually a cylindricalaluminium container), while "wala" means someone in a tradeinvolving the object mentioned in the preceding term.
http://en.wikipedia.org/wiki/Marathihttp://en.wikipedia.org/wiki/Hindihttp://en.wikipedia.org/wiki/Hindihttp://en.wikipedia.org/wiki/Marathi


7/23

APPROACH

DISCIPLINE : No Drinking during business hours Wearing White Cap during business hours Carry Identity Cards


8/23

How do they do it?

Organizationalstructure

Executive Committee(5 members)

Teams of 20-25 headed by agroup leader

Individual Dabbawallaworkload = 30 tiffins

Operations

War against Time (10.30 1.00)

The Code

Case Study : TBSATiffin Box Suppliers Association


9/23


10/23

PRESIDENT & GENERAL SECRETARYNUTAN MUMBAI TIFFIN BOX SUPPLIERS ASSOCIATION

President- Mr. Raghunath Dhondiba Medge


11/23

Awards and FelicitationShri.Varkari Prabhodhan Mahasmati Dindi (palkhi) sohala

4th

march 2001.

Invitation from CII for conference held in Bangalore.

Documentaries made by BBC ,UTV, MTV, and ZEE TV

Dabbawalla services are popular with the Indian IT developercommunity in Silicon Valley , California , USA

In literatureOne of the two protagonists in Salman Rushdie 's controversial novel The SatanicVerses , Gibreel Farishta, was born as Ismail Najmuddin to a dabbawallah. In the

novel, Farishta joins his father, delivering lunches all over Bombay (Mumbai) atthe age of 10, until he is taken off the streets and becomes a movie star.Dabbawalas feature as an alibi in the Inspector Ghote novel Dead on Time .
http://en.wikipedia.org/wiki/Information_technologyhttp://en.wikipedia.org/wiki/Silicon_Valleyhttp://en.wikipedia.org/wiki/Californiahttp://en.wikipedia.org/wiki/USAhttp://en.wikipedia.org/wiki/Salman_Rushdiehttp://en.wikipedia.org/wiki/The_Satanic_Verseshttp://en.wikipedia.org/wiki/The_Satanic_Verseshttp://en.wikipedia.org/wiki/Inspector_Ghotehttp://en.wikipedia.org/wiki/Inspector_Ghotehttp://en.wikipedia.org/wiki/The_Satanic_Verseshttp://en.wikipedia.org/wiki/The_Satanic_Verseshttp://en.wikipedia.org/wiki/Salman_Rushdiehttp://en.wikipedia.org/wiki/USAhttp://en.wikipedia.org/wiki/Californiahttp://en.wikipedia.org/wiki/Silicon_Valleyhttp://en.wikipedia.org/wiki/Information_technology


12/23

Some Achievements

World record in best time management.

Name in GUINESS BOOK of WorldRecords.

Registered with Ripley's believe it or not.


13/23

CodingVLP : Vile Parle

(Suburb in Mumbai)

9E12 : Codefor Dabbawallas atDestination

E : Express Towers(Bldg. Name)

12 : Floor No.

E : Code for Dabbawallas atResidential station.

3 : Code for Destination station(E.g.. Nariman Point)


14/23

Let us now look at an example of these codeson the tiffins to better understand the systemand what it all denotes:


15/23

10:34-11:20 am

This time period is actually the journey time. Thedabbawalas load the wooden crates filled with

tiffins onto the luggage or goods compartment inthe train. Generally, they choose to occupy the lastcompartment of the train.


16/23


17/23

1:15 2:00 pm

Here on begins the collection process where thedabbawalas have to pick up the tiffins from the

offices where they had delivered almost an hour ago.


18/23


19/23

2:48 3:30 pm

The return journey by train where the group finallymeets up after the days routine of dispatching andcollecting from various destination offices

Usually, since it is more of a pleasant journeycompared to the earlier part of the day, thedabbawalas lighten up the moment with merry

making, joking around and singing .


20/23

3:30 4:00 pm

This is the stage where the final sorting anddispatch takes place. The group meets up atorigin station and they finally sort out the tiffinsas per the origin area


21/23


22/23

RICHARD BRANSON CHAIRMAN VIRGIN ATLANTIC AIRWAYS MUMBAI

Sir Richard Branson, Chairman, Virgin Atlantic Airways,meeting the Mumbai's famed 'Dabbawalas' at their nodalpoint, the Churchgate Railway Station in South Mumbai,on April 1, 2005.


23/23

THANK YOU
http://www.prettislim.net/mydabbawala/Image/tiffin.jpg

Documents

mumbai"s dabewala from ibs pune presenmtation by kaustubh dalal