MEMBER SERVICESMEMBER EVALUATIONS

2011

CITY OF ASHBURN

Municipal Gas Authority of Georgia

Member Evaluations

General Information

Member: AshburnMain Contact: Ben TaylorPipeline: Southern NaturalRegion: SouthernService Area: Turner County

Member Evaluations

Vital Signs - Customers

• Total Customers: 675- Residential 589- Commercial 82- AG- Firm Industrial 4- Interruptible

• Total Gas Services: 675• Total Inactive Services: 132• Inactive Services / Active Services 20%• Gas Customers / Water Customers 57%

Member Evaluations

Vital Signs – Annual Throughput & Sales

• 2009 Annual Throughput: 40,057 Mcf / Yr.• 2009 Annual Sales: 39,486 Mcf / Yr.

- Residential 17,424 Mcf / Yr.- Commercial 20,196 Mcf / Yr.- AG & Firm Industrial 1,866 Mcf / Yr.- Interruptible 0 Mcf / Yr.

• Residential (use per customer) – 29.4 Mcf• Commercial (use per customer) – 277 Mcf

Member Evaluations

Vital Signs – Financials

06 07 08 09 10

Annual margin(000’s) - - - - -

Return check(000’s) $25 $31 $21 $32 $31

Transfers (GF)(000’s) - - $80 $80 $80

Member Evaluations

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$80.00

$90.00

$100.00

$85.5

5$81.8

6$80.2

7$78.8

8$79.9

0$79.2

1$76.2

8$79.1

8$79.2

6$77.2

0$79.3

9$77.5

8$78.4

2$77.9

6$77.3

7$76.7

5$80.6

3$76.2

8$80.1

2$74.7

8$83.3

3$77.8

2$76.1

9$75.9

3$75.1

1$73.4

1 $88.0

4$86.7

3$93.2

4$91.8

4$94.0

5$91.8

3$91.5

0$91.4

5$91.3

1$88.5

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Member Evaluations

Vital Signs – Rate of Lost and Unaccounted For Gas

2006 2007 2008 2009 20100.0%

0.2%

0.4%

0.6%

0.8%

1.0%

1.2%

1.4%

1.6%

Rate of L&U

Rate of L&U

Member Evaluations

Standard Services Delivery

Budget Forecast: NoRetail Tracker: NoIndustrial Billing Rate Notices (#): NoRate Study: NoMarketing Program: YesCommunication Services: Yes

Member Evaluations

Current Projects• City converted propane air facility / retail

propane service provider• 108 Propane Tank Rentals• Working with LINK (Energy Service

Performance Company) - promote tank-less water heating in county buildings

• Received ARRA/GEFA grant / to install gas tank-less water heaters (coordinating for above project)

Member Evaluations

Future Opportunities

• Assisting in implementing Main Street Energy Efficiency Financing Program

• Working with LINK contact to develop an incentive package for tank-less water heaters

• Increase residential use per customer

Member Evaluations

Issues / Concerns

• No data, difficult to obtain information from the city

• Developing an internal champion / beyond main contact

Member Evaluations

Engagement Level Measurement

• Gas Authority Engagement Level- SRCS - PACE- Hedge Program - Regional Meetings- AMM - Budget Forecast- Rate Trackers - Communications

• Marketing & Sales Engagement Level- Financing Program (MS) - Rebate Program- Effective Network - Print Ads - Radio Advertising - TV Advertising- Website Advertising - Sales Champion

Member Evaluations

Gas Authority Engagement Level

• SRCS• PACE• Hedge Program• Regional Meetings• AMM• Budget Forecast• Rate Trackers (Retail / Industrial)• Communications

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

75%

Gas Authority Engagement

Level

Member Evaluations

Marketing & Sales Engagement Level

• Main Street Financing Program• Rebate / Incentive Program• Effective Appliance / Sales Network• Print Ads – Brochures, Etc.• Radio Advertising• TV Advertising• Website Advertising• Sales Champion

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

63%

Marketing & Sales Engagement Level