Upload
others
View
2
Download
0
Embed Size (px)
Citation preview
AIA confidential and proprietary information. Not for distribution.
Updated on 22 July 2020_b
My AIA appUser Guide
The content of this User Guide will be updated from time to time.
MYA
IA C
UST
OM
ER A
PP
01 FUNCTIONS OVERVIEW
Slide 3 - 5
02 REGISTRATION
Slide 6 - 14
03 FIRST TIME LOGIN
Slide 15 - 20
04 SUBSEQUENT LOGIN
Slide 21 - 24
05 PANEL LOCATOR
Slide 25 - 28
08 MEDICAL BILL
Slide 40- 42
09 GUARANTEE/ REFERRAL LETTER
Slide 43 - 46
10 SUBMIT e-CLAIM
Slide 47 - 54
11 EMPLOYEE BENEFITS & UTILISATION
Slide 55 - 60
06 INBOX MESSAGES
Slide 29 - 31
12 INDIVIDUAL POLICIES
Slide 61 - 78
00
MEN
U
07 PRE-REGISTRATION @ PANEL CLINICS/ VISIT A DOCTOR
Slide 32 - 39
AIA VITALITY
INDIVIDUAL
CORPORATE MEMBER
13 AIA VITALITY DASHBOARD OVERVIEW
Slide 79- 80
15 LINK DEVICES/APP
Slide 91 - 93
14 AIA VITALITY ASSESSMENT
Slide 81 - 90
17 AIA VITALITY CHALLENGES
Slide 97 - 98
19 HEALTHY FOOD PURCHASES
Slide 99 - 100
Slide 101 - 103
18 SEARCH/ADD FRIENDS
20 REWARDS
Slide 104- 108
16 AIA VITALITY WEEKLY CHALLENGES
Slide 94 - 96
my1a1p.customer app.2020
FUNCTIONS
OVERVIEW
01 ▪ Functions Overview
menuM
YAIA
CU
STO
MER
AP
P
MYA
IA C
UST
OM
ER A
PP
FUNCTIONS OVERVIEWM
YAIA
CU
STO
MER
AP
P
01
menu
Menu icon
Contain sub functions
Quick Links
This is customised to provide quick accessibility to the most useful functions in this app
Highlights
Sharing customers with the latest information and content so that they are aware with AIA’s latest news and promotion
Main Navigation
Fixed navigation buttons allowing direct access to these pages to promote familiarity and ensures users can move around the site quicker
Financial Health Check
Existing customers will be given a brief summary of their protection gap and they are able to :
• Take the coverage gap assessment
• View their pre-assigned report summary
Ad-hoc notifications
This is to alert customers on the potential/scheduled downtime for the app > Once they tap > , customers will be able to view the message details
MYA
IA C
UST
OM
ER A
PP
FUNCTIONS OVERVIEWM
YAIA
CU
STO
MER
AP
P
01
Menu icon
Contain sub functions
Tap
menu
my1a1p.customer app.2020
REGISTRATION
MYA
IA C
UST
OM
ER A
PP
02 ▪ Entry point▪ Steps to Register
menu
MYA
IA C
UST
OM
ER A
PP
ENTRY POINT REGISTRATIONM
YAIA
CU
STO
MER
AP
P
02Tap on the “Register here” to proceed
menu
MYA
IA C
UST
OM
ER A
PP
STEPS FOR REGISTRATION
02
POLICY NUMBER
Key in Policy/ Certificate/ Account/ Membership Number
IDENTIFICATION NO.
Key in NRIC/ Company No./ Others eg. Passport no., military ID, etc
Tap on next
VERIFY YOUR INFORMATION
Confirm information.
Verify the registered mobile number is correct to receive the 6-digits verification code.
To add/edit mobile number, click on the hyperlink here to edit mobile number – Step2A
VERIFICATION CODE
Key in verification code sent to registered mobile number
STEP 1 STEP 2 STEP 3 STEP 4
Tap To STEP 3
menu
Note: For AIA Corporate Members: Please Key in NRIC/Passport number
MYA
IA C
UST
OM
ER A
PP
STEPS FOR REGISTRATION
02
CREATE ONLINE PROFILE
1. Key in User ID2. Key in Password3. Key in Password again to
confirm password4. Key in Email 5. Check boxes to agree to
Terms of Use
COMPLETED
registration successfully
You will receive an email on your successful registration
STEP 1 STEP 3 STEP 4STEP 2
Tap on next
MYA
IA C
UST
OM
ER A
PP
STEPS FOR REGISTRATION ( EDIT/ ADD CONTACT)
02
Tap to Edit your contact/ Add your contact
To add/ Edit mobile number
To add/edit mobile number, click on the hyperlink here to edit mobile number – Step2A
STEP 1 STEP 2 STEP 3 STEP 4
menu
MYA
IA C
UST
OM
ER A
PP
STEPS
02
UPDATE / EDIT MOBILE NO.
Answer the 2 verification questions correctly
Tap on next
UPDATE YOUR MOBILE NO.
Select the country code
Key in your mobile noe.g. if your mobile no. is 012 1231234, key in as 12 1231234
STEP 1 STEP 2A STEP 3 STEP 4
Tap To STEP 2B
menuFOR REGISTRATION ( EDIT/ ADD CONTACT)
MYA
IA C
UST
OM
ER A
PP
STEPS FOR REGISTRATION ( FATCA )
02
FATCA & CRS DECLARATION
Complete the FATCA & CRS declaration to proceed
STEP 1 STEP 2B STEP 3 STEP 4
menu
Submit and back to step 2 to key in verification code
Tap To STEP 3
VERIFICATION CODE
Key in verification code sent to your latest mobile number
MYA
IA C
UST
OM
ER A
PP
STEPS FOR REGISTRATION
02
CREATE ONLINE PROFILE
1. Key in User ID2. Key in Password3. Key in Password again to
confirm password4. Key in Email 5. Check boxes to agree to
Terms of Use
COMPLETED
registration successfully
You will receive an email on your successful registration
STEP 1 STEP 3 STEP 4STEP 2
Tap on next
MYA
IA C
UST
OM
ER A
PP
STEPS OF REGISTRATION FOR EXISTING MY AIA USERS
02
• For users who already have an existing My AIA account or have already downloaded the My AIA app, they don’t have to register again.
• They only need to download / update their My AIA App to the latest version and login using their existing My AIA user IDs and passwords.
my1a1p.customer app.2020
FIRST TIME
LOGIN
MYA
IA C
UST
OM
ER A
PP
03 ▪ Entry point▪ Steps for first time login
menu
MYA
IA C
UST
OM
ER A
PP
ENTRY POINT FIRST TIME LOGINM
YAIA
CU
STO
MER
AP
P
03
SPLASH SCREEN
Key in User ID & Password
APP INTRO LOGIN PAGE
Tap To proceed
menu
MYA
IA C
UST
OM
ER A
PP
MYA
IA C
UST
OM
ER A
PP
03
STEPS FOR FIRST TIME LOGIN – MY AIA USERS with contact records
To edit contact details, tap on blue text link
EDIT CONTACT DETAILSOnce user has edited/ updated the contact details, proceed to the Foreign Account Tax Compliance Act (FATCA) declaration
FATCA/CRS DeclarationComplete the Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) declaration to proceed
STEP 1 STEP 2 STEP 3 STEP 4 STEP 5
menu
Tap to proceed step 2
MYA
IA C
UST
OM
ER A
PP
MYA
IA C
UST
OM
ER A
PP
03
STEPS FOR FIRST TIME LOGIN – MY AIA USERS without contact records
To add contact details, tap on the blue text link Once new contact
has been added, user will need to complete FATCA flow
STEP 1 STEP 2 STEP 3 STEP 4 STEP 5
Proceed to step 2 once FATCA process is completed
menu
CONTACT DETAILS ARE REQUIRED
User is required to provide contact details for first time login
Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) Declaration
MYA
IA C
UST
OM
ER A
PP
MYA
IA C
UST
OM
ER A
PP
03
VERIFICATION CODE
Key in verification code sent to registered mobile number
TERMS & CONDITION
Check on the boxes to continue with login process
STEP 2 STEP 3 STEP 5STEP 1 STEP 4
STEPS TO FIRST TIME LOGINmenu
MYA
IA C
UST
OM
ER A
PP
MYA
IA C
UST
OM
ER A
PP
03LOGIN VIA PIN CODE (OPTIONAL)
set up 6-digit PIN access
Tap to proceed to Main Dashboard
LOGIN VIA FINGERPRINT or FACE ID (OPTIONAL)
Option to turn on/enable fingerprint access
STEP 2 STEP 3 STEP 5STEP 1 STEP 4
STEPS TO FIRST TIME LOGINmenu
or
my1a1p.customer app.2020
SUBSEQUENT
LOGIN
MYA
IA C
UST
OM
ER A
PP
04 ▪ Steps for subsequent login▪ Forgotten User ID & Password
menu
MYA
IA C
UST
OM
ER A
PP
ENTRY POINT LOGINM
YAIA
CU
STO
MER
AP
P
04SPLASH SCREEN
Key in User ID & Password
Face ID login
Tap To proceed
menu
or
Biometric login Pincode login Username and password login
Key in Pincode
or or
MYA
IA C
UST
OM
ER A
PP
ENTRY POINT LOGIN – FORGOT USER ID & PASSWORDM
YAIA
CU
STO
MER
AP
P
04
LOGIN PAGE
Tap To proceed
menu
Key in Identification No
NRIC, Company reg.no or select Others to key in passport no., old IC
Option to receive password linkselect to receive reset password link via registered My AIA Email or SMS
Note: Click Contact Us in the event if user’s registered email/mobile number is no longer valid
MYA
IA C
UST
OM
ER A
PP
ENTRY POINT LOGIN – FORGOT USER ID & PASSWORDM
YAIA
CU
STO
MER
AP
P
04
Key in new Password
menu
Tap To Comfirm
Received SMS / Email
Tap on link to reset password
my1a1p.customer app.2020
05 PANEL LOCATOR
▪ Entry point
▪ View AIA Panel Locator
menu
MYA
IA C
UST
OM
ER A
PP
ENTRY POINT PANEL LOCATOR
05
Entry Point AIA Panel Locator
Menu icon
Entry to Sub Menu
menu
MYA
IA C
UST
OM
ER A
PP
VIEW AIA PANEL LOCATOR
05 Activate location
Allow to locate panel clinic & hospital within 25KM of your current location
Tap
Tap to show List View
Default shows map view
Displays all the branches, clinics, 24-hours clinics, hospitals & panel hospitals within 25KM
Search Feature
User able to search by- Type ( Branch, Clinic,
24 hours clinic, Hospital & Panel Hospital)
- Select State- Select Town- Key in panel name
menu
MYA
IA C
UST
OM
ER A
PP
05
VIEW AIA PANEL LOCATOR
Tap to switch back to Map View
List View
Displays- Panel Name- Address- Policy Entitlement- Distance (KM)
Tap for information of the Panel
menu
my1a1p.customer app.2020
INBOX
MESSAGES
MYA
IA C
UST
OM
ER A
PP
06 ▪ Entry point▪ Steps to view inbox messages
menu
MYA
IA C
UST
OM
ER A
PP
ENTRY POINT INBOX MESSAGESM
YAIA
CU
STO
MER
AP
P
06
Tap on the bell icon to view inbox
menu
MYA
IA C
UST
OM
ER A
PP
VIEW INBOX MESSAGES
06
Message counterThe counter indicates how many unread messages you have in each message category
menu
my1a1p.customer app.2020
PRE-
REGISTRATION @
PANEL CLINICS /
VISIT A DOCTOR
MYA
IA C
UST
OM
ER A
PP
07 ▪ Entry Point for Pre-registration▪ Steps for Pre-registration▪ Entry Point Panel Visit▪ View your Past and Active Panel Visit
menu
Applicable for AIA Corporate Members
only
MYA
IA C
UST
OM
ER A
PP
ENTRY POINT FOR PRE-REGISTRATION/ VISIT A DOCTORM
YAIA
CU
STO
MER
AP
P
Entry Point @ Main Dashboard
Entry Point @ E-CARD Dashboard
07
Tap the dropdown to choose between All, Principal or Dependant cards
menu
To pre-register for a doctor’s consultation, users can click on the
“Visit a doctor”quick link
MYA
IA C
UST
OM
ER A
PP
STEPS FOR PRE-REGISTRATION/ VISIT A DOCTOR
STEP 1
Show ListSlide up to view the full listing of panel clinics/ hospitals within 25KM
Tap
STEP 2 STEP 3
07
menu
MYA
IA C
UST
OM
ER A
PP
STEPS FOR PRE-REGISTRATION/ VISIT A DOCTOR
CHANGE CARD
STEP 1 STEP 2 STEP 3
Tap to proceed to the next step
07
menu
By selecting CHANGE CARD, user will be directed back to the e-card dashboard where they can select a different medical card to pre-register for a doctor’s appointment.
MYA
IA C
UST
OM
ER A
PP
STEPS FOR PRE-REGISTRATION/ VISIT A DOCTOR
COMPLETED
Pre-registration is successfully completed
CANCEL VISITUser can choose to cancel a visit. Once cancelled, the pre-registration will be removed and return to to E-card dashboard
TAP TO RETURN TO THEE-CARD DASHBOARD07
STEP 3STEP 1 STEP 2
TAP on blue text link
Here is the transaction number
menu
MYA
IA C
UST
OM
ER A
PP
07
Entry Point @ E-CARD Dashboard
menuENTRY POINT YOUR PAST AND ACTIVE PANEL VISIT
MYA
IA C
UST
OM
ER A
PP
VIEW YOUR PAST AND ACTIVE PANEL VISIT
Summary
View the panel visit pre-registration details
Tap to view the details
Displaynavigation app options
07
menu
MYA
IA C
UST
OM
ER A
PP
VIEW YOUR PAST AND ACTIVE PANEL VISIT
Summary
User can view their past panel visits from the last 12 months
Tap to view details
Tap to view the medical bill for this panel visit
To be continued @ Medical Bill Module
07
menu
my1a1p.customer app.2020
MEDICAL
BILL Applicable for
AIA Corporate Members
only
MYA
IA C
UST
OM
ER A
PP
08 ▪ Entry point▪ View Medical Bill
menu
MYA
IA C
UST
OM
ER A
PP
ENTRY POINT MEDICAL BILLM
YAIA
CU
STO
MER
AP
P
Option B:Entry Point @ PLAN & CLAIM DASHBOARD
08
Option A:Entry Point @ E-CARD DASHBOARD
menu
MYA
IA C
UST
OM
ER A
PP
VIEW YOUR MEDICAL BILLM
YAIA
CU
STO
MER
AP
P
08
SummaryWill show the full medical bill details based on the visit
menu
my1a1p.customer app.2020
GUARANTEE /
REFERRAL
LETTER
MYA
IA C
UST
OM
ER A
PP
09 ▪ Entry point▪ View your GL/RL
menu
Applicable for AIA Corporate Members
only
MYA
IA C
UST
OM
ER A
PP
ENTRY POINT GUARANTEE / REFERRAL LETTERM
YAIA
CU
STO
MER
AP
P
09
Option A:Entry Point @ Main Dashboard
Option B:Entry Point @ E-CARD Dashboard
menu
MYA
IA C
UST
OM
ER A
PP
VIEW YOUR GUARANTEE / REFERRAL LETTERM
YAIA
CU
STO
MER
AP
P
09
Guarantee Letter
Issued guarantee letter will be shown based on visitation
menu
MYA
IA C
UST
OM
ER A
PP
VIEW YOUR GUARANTEE / REFERRAL LETTERM
YAIA
CU
STO
MER
AP
P
09
Referral Letter
Referral letter will be shown based on visitation
menu
my1a1p.customer app.2020
SUBMIT
CLAIM
MYA
IA C
UST
OM
ER A
PP
10 ▪ Entry point ▪ Steps for submitting e-Claim▪ Entry point for claim history▪ View claim history
menu
Applicable for
AIA Corporate Members
only
MYA
IA C
UST
OM
ER A
PP
ENTRY POINT FOR SUBMITTING e-CLAIMM
YAIA
CU
STO
MER
AP
P
10
Option A: Entry Point @ Main Dashboard
Option B: Entry Point @ E-CARD
Option C: Entry Point @ Plan & Claim
menu
MYA
IA C
UST
OM
ER A
PP
STEPS FOR FOR SUBMITTING e-CLAIM
STEP 1 STEP 2
10
STEP 3 STEP 4 STEP 5
Claim Details
Customer needs to key in all the claim details
menu
MYA
IA C
UST
OM
ER A
PP
STEPS FOR FOR SUBMITTING e-CLAIM
STEP 2 COMPLETED
10
SELECT PROVIDER TYPE
For non-panel, customer needs to key in- Provider name- Reason for visit
For Panel, customer needs to select from the pre-populate panel list
STEP 3 STEP 4 STEP 5STEP 1
Continued
menu
MYA
IA C
UST
OM
ER A
PP
STEPS FOR FOR SUBMITTING e-CLAIM
10Upload
Upload relevant documents for claim process
STEP 5STEP 3STEP 1 STEP 2
Continued
Preview
Review your claim summary
STEP 4
menu
MYA
IA C
UST
OM
ER A
PP
STEPS FOR FOR SUBMITTING e-CLAIM
10
STEP 5STEP 1 STEP 2 STEP 3 STEP 4
TAP TO RETURN TO ENTRY POINT
menu
MYA
IA C
UST
OM
ER A
PP
ENTRY POINT FOR CLAIM HISTORY
10
ENTRY POINT FROM PLANS & CLAIMS
menu
MYA
IA C
UST
OM
ER A
PP
VIEW YOUR CLAIMS
10
Details
View your claim details
Continued
menu
my1a1p.customer app.2020
EMPLOYEE
BENEFITS &
UTILISATION
MYA
IA C
UST
OM
ER A
PP
11 ▪ Entry point▪ View your Employee Benefit
menu
Applicable for AIA Corporate
Members only
MYA
IA C
UST
OM
ER A
PP
MYA
IA C
UST
OM
ER A
PP
11
Entry Point @ Main Dashboard
ENTRY POINT EMPLOYEE BENEFIT & UTILISATION
Swipe left/right here to choose between your Individual or Employee Benefits policy(s).
menu
MYA
IA C
UST
OM
ER A
PP
VIEW YOUR EMPLOYEE BENEFIT & UTILISATIONM
YAIA
CU
STO
MER
AP
P
11
Tap to view your benefit detail
SummaryFull summary of benefit and utilisation will be displayed based on the plans selected
menu
MYA
IA C
UST
OM
ER A
PP
VIEW YOUR EMPLOYEE BENEFIT & UTILISATIONM
YAIA
CU
STO
MER
AP
P
11
Tap to view benefit & utilisation
Employee Benefit Summary
Full summary of policy details as well as employee and dependant’s basic info
Continued
menu
MYA
IA C
UST
OM
ER A
PP
MYA
IA C
UST
OM
ER A
PP
11
Swipe left/right here view all your benefit & utilisation
Tap to view utilisation
VIEW YOUR EMPLOYEE BENEFIT & UTILISATIONmenu
MYA
IA C
UST
OM
ER A
PP
MYA
IA C
UST
OM
ER A
PP
11
Filter based on- Claimant’s Name- Type of benefit
Tap to view medical bill
VIEW YOUR EMPLOYEE BENEFIT & UTILISATIONmenu
my1a1p.customer app.2020
INDIVIDUAL
POLICIES
MYA
IA C
UST
OM
ER A
PP
12 ▪ Entry point▪ Steps to view your individual policies
menu
MYA
IA C
UST
OM
ER A
PP
ENTRY POINT INDIVIDUAL POLICIESM
YAIA
CU
STO
MER
AP
P
12
Bottom navigation
You’ll find six icons at the bottom of your screen at anytime, on any page of the app
menu
Entry Point @ Main Dashboard
MYA
IA C
UST
OM
ER A
PP
VIEW YOUR INDIVIDUAL POLICIESM
YAIA
CU
STO
MER
AP
P
12
Swipe left/right here to choose between your Individual or Employee Benefits policy(s)
menu
MYA
IA C
UST
OM
ER A
PP
VIEW YOUR INDIVIDUAL POLICIESM
YAIA
CU
STO
MER
AP
P
12
Tap here to view all policies
Swipe down to go back to previous page
Tap to view policy details
menu
MYA
IA C
UST
OM
ER A
PP
VIEW YOUR INDIVIDUAL POLICIESM
YAIA
CU
STO
MER
AP
P
12
Scroll down to view more info
Scroll down to view more info
menu
MYA
IA C
UST
OM
ER A
PP
VIEW YOUR RIDER DETAILSM
YAIA
CU
STO
MER
AP
P
12
Tap to view rider details
Swipe left/right if your rider has extra info to be viewed
Slide up to view other riders
menu
Tap to go to the portal version for the full suite of policy information & transactions
MYA
IA C
UST
OM
ER A
PP
VIEW YOUR RIDER DETAILSM
YAIA
CU
STO
MER
AP
P
12
Scroll down to view more info
Scroll down to view more info
menu
MYA
IA C
UST
OM
ER A
PP
VIEW YOUR HEALTH WALLET DETAILSM
YAIA
CU
STO
MER
AP
P
12
Tap to view earned and spent history
Swipe left to view spent history
menu
MYA
IA C
UST
OM
ER A
PP
VIEW YOUR HEALTH REWARDS DETAILSM
YAIA
CU
STO
MER
AP
P
Swipe right to view Heath Rewards
Scroll down to view more info
Your Vitality status as of 45 days ago.
12
menu
MYA
IA C
UST
OM
ER A
PP
VIEW THE HEALTH REWARDS HOW IT WORKS?M
YAIA
CU
STO
MER
AP
P
12
Tap to learn about your rewards
menu
MYA
IA C
UST
OM
ER A
PP
VIEW Your e Medical Card Dashboard - Individual
Swipe left/right here to choose between your Individual plans e medical cards
12
Tap to view all your e medical cards
Tap to view your e medical card rider details & health wallet, if applicable
MYA
IA C
UST
OM
ER A
PP
VIEW All Your e Medical Card
Tap to view all your e medical cards Tap to view your e
medical card rider details & health wallet, if applicable
12
MYA
IA C
UST
OM
ER A
PP
VIEW YOUR RIDER DETAILS & HEALTH WALLETM
YAIA
CU
STO
MER
AP
P
12
Scroll down to view more info
Swipe left
menu
MYA
IA C
UST
OM
ER A
PP
12
VIEW Individual Claim History
Tap to view your individual claim history
MYA
IA C
UST
OM
ER A
PP
12
VIEW Individual Claim History
1) Filter the claim “Status” & “Duration of record” via the drop down
2) Or select “View All” to see all records
3) Click here to view old claim history (record > 2 years)
MYA
IA C
UST
OM
ER A
PP
12
VIEW Individual Claim History – Advance Filter Page
Select & filter one or more combination that you would like to view and then click “Apply”
MYA
IA C
UST
OM
ER A
PP
12
VIEW Your Individual Claim History – Details Page
You may click on “View Correspondence” to view*a) Approval letter and detailed/breakdown
settlement of the approved claimb) Decline letter for rejected claimc) Pending letter for claim requiring further
info
* Supported claim type/benefit only
MYA
IA C
UST
OM
ER A
PP
12
VIEW Correspondence Documents Page
Sample view when you click on “View Correspondence”
my1a1p.customer app.2020
DASHBOARD
OVERVIEW
MYA
IA C
UST
OM
ER A
PP
13 ▪ AIA Vitality dashboard overview
menu
MYA
IA C
UST
OM
ER A
PP
AIA VITALITY DASHBOARD OVERVIEWM
YAIA
CU
STO
MER
AP
P
13
Tap to view Points & status
menu
Weekly Challenge Progress
Quick Links
This is provides quick accessibility to the some of the functions in Vitality
AIA Vitality Membership details
Point statement (data for the past 3 months only)
my1a1p.customer app.2020
ASSESSMENTS
MYA
IA C
UST
OM
ER A
PP
14 ▪ Entry points▪ Completing your assessments
menu
MYA
IA C
UST
OM
ER A
PP
MYA
IA C
UST
OM
ER A
PP
14Scroll down to view more info
AIA Vitality Assessments
The summary shows the total points earned from the individual assessments, as well as completion rate of each of the assessments
Complete all the assessments to earn more points to level up
Tap to view details of the assessment
ENTRY POINTS AIA VITALITY ASSESSMENTSmenu
MYA
IA C
UST
OM
ER A
PP
ENTRY POINTS AIA VITALITY ASSESSMENTSM
YAIA
CU
STO
MER
AP
P
14
Tap to viewPoints & status
Tap here to choose which assessment to complete
menu
MYA
IA C
UST
OM
ER A
PP
COMPLETE YOUR ASSESSMENTSM
YAIA
CU
STO
MER
AP
P
14
Tap for more details
Tap NEXT until all questions are answered, DONE
menu
AIA VITALITY HEALTH CHECK VACCINATIONSABOUT YOU ASSESSMENT AIA VITALITY FITNESS ASSESSMENT
Swipe left for CHECK YOUR HEALTH
Check the declaration box then tap “TAKE / UPDATE ASSESSMENT”
These are only example of the few common assessments:
MYA
IA C
UST
OM
ER A
PP
COMPLETE YOUR ASSESSMENTSM
YAIA
CU
STO
MER
AP
P
14
Tap to key in appointment details & upload report(s)
menu
Tap to submit health results and claim point
VACCINATIONSABOUT YOU ASSESSMENT AIA VITALITY FITNESS ASSESSMENTABOUT YOU ASSESSMENT
Continue to key in health results
AIA VITALITY HEALTH CHECK
These are only example of the few common assessments:
MYA
IA C
UST
OM
ER A
PP
COMPLETE YOUR ASSESSMENTSM
YAIA
CU
STO
MER
AP
P
14
menu
AIA VITALITY HEALTH CHECK VACCINATIONSABOUT YOU ASSESSMENT AIA VITALITY FITNESS ASSESSMENTABOUT YOU ASSESSMENT
Key in all relevant results
Review all information then submit
MYA
IA C
UST
OM
ER A
PP
COMPLETE YOUR ASSESSMENTS
MYA
IA C
UST
OM
ER A
PP
14
menu
AIA VITALITY HEALTH CHECK VACCINATIONSABOUT YOU ASSESSMENT AIA VITALITY FITNESS ASSESSMENT
Tap to claim points for Vaccination. Key in appointment details & upload report(s)
Tap to review the submission then submit
These are only example of the few common assessments:
MYA
IA C
UST
OM
ER A
PP
COMPLETE YOUR FITNESS ASSESSMENTSM
YAIA
CU
STO
MER
AP
P
14
AIA VITALITY FITNESS ASSESSMENTAIA VITALITY HEALTH CHECK VACCINATIONSABOUT YOU ASSESSMENT
Tap for more details and to book an appointment
Tap “BOOK APPOINTMENT”
Fill up form accordingly
Tap “BOOK NOW” to confirm your booking. You will be contacted by Fitness First and your points will be uploaded by Fitness First after you have completed your fitness assessment
menu
MYA
IA C
UST
OM
ER A
PP
VIEW YOUR HEALTH PROFILE / ASSESSMENT RESULTSM
YAIA
CU
STO
MER
AP
P
14
menu
Scroll down
VIEW HEALTH PROFILE
For AIA Vitality age, health report & health results, based on your completed assessments
For detailed health report / suggestions
MYA
IA C
UST
OM
ER A
PP
VIEW YOUR HEALTH PROFILE / ASSESSMENT RESULTSM
YAIA
CU
STO
MER
AP
P
14
menu
To expand
my1a1p.customer app.2020
LINK
DEVICES
/ APP
MYA
IA C
UST
OM
ER A
PP
15 ▪ Entry Point▪ List Of Devices / Apps▪ “How To Sync” for each device / app
menu
MYA
IA C
UST
OM
ER A
PP
LIST OF AIA VITALITY COMPATIBLE FITNESS DEVICES / APPM
YAIA
CU
STO
MER
AP
P
15
DEVICE / APPTap to view the full list of compatible devices / app.
menu
MYA
IA C
UST
OM
ER A
PP
LINKING OF DEVICE / APPM
YAIA
CU
STO
MER
AP
P
15
LINK
Select your preferred fitness device / app
menu
DATA SHARING PERMISSION
Sign in to your fitness device / app account to allow data sharing
SUCCESSFULLY LINKED
When device is successfully linked, “LINK” will changed to “DELINK” and last sync date will be displayed in the same box.
my1a1p.customer app.2020
MYA
IA C
UST
OM
ER A
PP
16 ▪ Entry Point▪ Track your Weekly Challenge
menu
WEEKLY
CHALLENGES
MYA
IA C
UST
OM
ER A
PP
16
ENTRY POINT AIA VITALITY WEEKLY CHALLENGEmenu
Scroll down
To view more details on AIA Vitality Weekly Challenge
MYA
IA C
UST
OM
ER A
PP
16
VIEW YOUR AIA VITALITY WEEKLY CHALLENGE
Swipe left/right for further details on AIA Vitality Weekly Challenge
menu
my1a1p.customer app.2020
MYA
IA C
UST
OM
ER A
PP
17 ▪ Entry point▪ Explore challenges
menu
CHALLENGES
MYA
IA C
UST
OM
ER A
PP
MYA
IA C
UST
OM
ER A
PP
17
ENTRY POINT AIA VITALITY CHALLENGES
Scroll down to view more info
Check Your Progress
You can check on the status of your active challenges here
You can click to view all for all active challenges or other challenges
menu
my1a1p.customer app.2020
SEARCH /
ADD FRIENDS
MYA
IA C
UST
OM
ER A
PP
18 ▪ Search/Add Friends
menu
MYA
IA C
UST
OM
ER A
PP
SEARCH / ADD FRIENDSM
YAIA
CU
STO
MER
AP
P
18
Click FRIENDS from the AIA Vitality Dashboard main page
menu
You can view the list of your friends here or start adding your friends by
selecting ADD FRIENDS
Enter a name or email to search for your friends. Then tap on the
SEARCH ICON
Click Add when you confirm that the user appeared is your friend
my1a1p.customer app.2020
HEALTHY
FOOD
PURCHASES
MYA
IA C
UST
OM
ER A
PP
19 ▪ Enjoy your discount▪ Track your purchases
menu
MYA
IA C
UST
OM
ER A
PP
01234567890
MEMBER NAME
MYA
IA C
UST
OM
ER A
PP
19
HOW TO ENJOY DISCOUNTS FOR HEALTHY FOODS
10% off fresh fruits and vegetables at Jaya Grocer
Show the Jaya Grocer cashier your AIA Vitality e-card at checkout (before scanning your items)
menu
OPTION 1
01234567890
01234567890
MEMBER NAME
TAP ON THE CARD
SCREEN IS AUTOMATICALLY BRIGHTENED TO EASE THE SCANNING PROCESS AT VITALITY PARTNER OUTLET
OPTION 2
MYA
IA C
UST
OM
ER A
PP
VIEW YOUR HEALTHYFOOD PURCHASES
19
my1a1p.customer app.2020
20 REWARDS ▪ ENTRY POINT
▪ SELECT REWARD
▪ REDEMPTION
MYA
IA C
UST
OM
ER A
PP
20
ENTRY POINT TO REDEEM REWARDS
Tap to select rewards
Entry point 1: from Vitality dashboard
Entry point 2: from Reward
CHOOSE REWARDAll the earned rewards listing
MYA
IA C
UST
OM
ER A
PP
HOW TO SELECT YOUR REWARD?
20
SELECT REWARDPartner listing
REWARD DETAILTerms and condition and expiry date
Tap to view the detail of the voucher
Tap to select this reward
MYA
IA C
UST
OM
ER A
PP
HOW TO DO REDEMPTION
20
SELECTED VOUCHER @ MY REWARDSSelect preferred benefit @ My Rewards
Detail of the voucher with barcode
Select your voucher to redeem
TAP THE BUTTON TO REVEAL BARCODEVoucher terms and conditions
YOU MAY REDEEM THE VOUCHER NOWRedemption detail, terms and conditions and expiry date
MYA
IA C
UST
OM
ER A
PP
HOW TO DO REDEMPTION
20
Voucher will be marked as USED
SWIPE ONLY AFTER REDEEM