1.1 INTRODUCTION

The main aim of organization study is to gain an organizational

familiarization and in- depth knowledge of the functioning of various departments.

The study was undertaken with the objective of understanding the working of a

business organization. It gives clear idea about the functions and practices of various

department heads, swot analysis, porters five forces model analysis etc. The

organizational study is intended to access and to acquire the knowledge

regarding the functional as well as the management aspects of the firm.

For this a study has been conducted at TERUMO PENPOL LTD

TRIVANDRUM. This study is oriented towards understanding, how the company

functioning. In practice, by interaction with the various departments in the

organization.

Blood Transfusion is an integral part of the Health Care delivery in any

country. In fact it is the most important part of the health care system.Blood bag is a

disposable bio-medical device used for collection, storage, transportation and

transfusion of human blood and blood components. The system consists of a single or

multiple bag connecting with tubing, needle, needle cover, clamp etc. The blood bags

are made of plastic materials which are compatible with blood. Blood Bags can

successfully replace the use of glass bottles for collection, storage, transportation and

transfusion of blood and blood components since bottles require exhaustive cleaning,

rinsing and autoclaving procedures and there are chances of breakage at any stage.

Blood bags are most ostensibly serving the medical field in crucial hour. As the

number of hospitals, nursing homes are increasing, the demand for the blood bags too

is increasing tremendously. Blood bags cannot be advertised. The USP for these

products is quality.

In this study, I will be covering the organization as a whole briefly. Hope I succeed

and fulfill the study that I began with.

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1.2 OBJECTIVES OF THE STUDY

The main objectives are:

To the study about the blood bag industry.

To study about the history of the TPL, each department functions, its vision

and mission

To study the organizational policies, procedures and practices.

To evaluate the strength, weakness, opportunity and threats of the company

To analyze PORTER’S five force model of the organization which leads to the

findings, Suggestions and conclusion.

1.3 METHODOLOGY

The collection of data made through various methods. These are:

Primary sources

Primary data is the data which is collected by the researcher directly from his

own observations and Interviews.

Secondary sources

Data from a secondary source is any data which has been collected by another

researcher, whether it is a group of people or just one person. The data may have originally

been used for a different type of research, but we can manipulate it to fit our research, instead

of using it as it was intended to be used. 

Sources of Primary Data

Observation

Interview with Managers

Sources of Secondary Data

Annual Reports of the company.

Department manuals.

Journals and Magazines

Brochures

Websites

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1.4 SCOPE OF THE STUDY

The study helps to develop a practical knowledge about the working of the

organization. It helps to get familiarized with the organizational procedures and

understand company’s strategy for growth, which faces further expansion of capacity,

modernization of processes, follow to strict quality assurance protocols and to boost

efficiency in manufacturing.

1.5 LIMITATIONS OF THE STUDY

The information obtained is not complete and accurate, as confidential

matters were not disclosed for the purpose of the study

The study has limited scope, as it aims an overall organizational study and

not an in-depth study.

The main limitation of the study was time constraints

Probable bias of the respondents: the secondary data provided for the study

by the authorities may be biased. Errors might have been caused due to

certain biases of the respondent.

1.6 CHAPTERISATION

Chapter 1 Presents an introduction to the studies stating the reason for

choosing the particular organization, objectives, methodology, scope and

limitations of the study

Chapter 2 Gives an overview of the blood bag and blood bank equipment

industry

Chapter 3 Throws light on a detailed profile of TPL, which includes the

history, strategic intent, product profile and the organizational structure.

Chapter 4 Analyses the organization’s strengths, weakness, opportunities and

threats

Chapter 5 Describes Porter’s five force model at TPL

Chapter 6 Lists the findings, conclusion and suggestions arrived at on the

completion of the study

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2.1 BLOOD BAG INDUSTRY

Blood product belongs to biological products and is a biological active

preparation, which collects healthy blood as the raw material and then is made

through biological process or separation and purification technologies. Blood products

are irreplaceable in the application of medical emergency and prevention & treatment

to some specific diseases.

Blood bag is a disposable bio – medical device used for collection, storage,

transportation and transfusion of human blood components. Indian Research and

Development organization is offering technology for the manufacture of disposable

blood bag systems. The system consists of a single or multiple bag connecting with

tubing, needle cover, clamp etc. The blood bags are made of plastic material, which

are compatible with blood. Blood bags can successfully replace the use of glass

bottles for collection, storage, transportation and transfusion of blood and blood

components since bottles require exhaustive cleaning, rinsing and autoclaving

procedures and there are chances of breakage at any stage. Further, use of disposable

bags eliminates the possibility of any contamination. In recent times the blood bag has

become a conspicuous item and essential need of hospitals and nursing homes to meet

blood infusion emergencies. Blood bags are most ostensibly serving the medical field

in crucial hour. As the number of hospital, nursing homes are increasing the demand

for the blood bags too are increasing tremendously.

A blood bag system comprises of a container holding an in-activator that

inactivates micro – organism contained in blood, a container holding an anticoagulant

and a connecting tube connected liquid – tightly to the container, wherein the

activator contains as a main component a platinum compound capable of binding to

nucleic acid of the micro – organism or an aqua complex of the platinum compound;

and a tube for introducing a neutralizing agent to neutralize the in-activator which is

connected with the container holding the in-activator.

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Figure.1

Trend of Plasma Volume Collected in China, 2001-2008

Source: www.researcinchina.com

The increasing trend of Plasma Volume Collected in China from

2001to 2008 is a good example to state the increasing requirement of blood bags, as

blood bag requirement is directly proportional to blood product requirement.

Advantages of Indian Technologies

Low capital investment.

High employment potential.

Maximum use of local raw materials and manpower resources.

Adaptable levels of sophistication.

WORLD SCENARIO

Globally, approximately 75 million blood bags are collected

annually [Source: WHO], Major blood bag manufacturers globally include Baxter

Bioscience, USA; Bayer Corporation, USA and Octapharma AG, Switzerland. With

the increasing global demand for blood bags and growth rate of its market being 15

percent annually the business for the potential investor is desirable and is expected to

generate high returns from the business. The investor would need to set up highly

standardized plant as the demand for these products largely depend on their quality.

The blood bag manufacturing industry is now in a growth stage. It is now witnessing

high customer traffic. This particular industry goes hand in hand with new

technology. It also contributes a fair portion of revenue to the economy.

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3.1 HISTORY OF TPL

Terumo Penpol is India's largest manufacturer of Blood Bags. The

company is one of the largest producers of blood bags in Asia, other than Japan with a

capacity of 10 Million Blood Bags. The company has come a long way since its

beginning in 1987.In1985 Peninsular Polymers which was a pioneer in the field of

manufacturing blood bags was set up by Mr. C.Balagopal, an EX-IAS officer and his

brother Mr.C.Padmakumar. In July 1999 the company formally collaborated with

Terumo Corporation, Japan.Terumo Corporation invested in the equity capital of the

company and today it holds 74% with the balance 26% held by the promoters. The

name of the company was changed to TERUMO PENPOL LIMITED on 01/10/99.

The company pioneered the manufacture of Blood Bags in India and then

successfully launched a range of medical electronic products required for blood

transfusion centers. Driven by its strong customer-focus and innovative spirit, the

company has been the market leader ever since it introduced blood bags in India and

then successfully launched a range of medical electronic products required for blood

transfusion centres.. Today, it is more than double the size of any other blood bag

manufacturer in India. Not only does Terumo Penpol offer customers a wide range of

Blood Bags and Blood Bank Equipment, but also offers tailor made products to meet

specific requirements

TERUMO PENPOL LIMITED.

Terumo Penpol is part of the multibillion dollar Terumo Corporation, a

Japanese company having its presence in over 150 countries. Terumo has

distinguished itself as a high quality manufacturer of medical products, with 13

factories around the world. The company generates annual sales of about $2.0 billion

and employs 12,322 people worldwide. Terumo is pioneering products of future like

implantable left-ventricular assist systems, artificial vessels, minimally invasive

surgery devices, nano-capsules and more.

Terumo Penpol Ltd (TPL) has opened its new factory premises on 28th May

2008. The new plant will enable Terumo Penpol to double its production capacity

from the existing 13 million. A significant portion of this output will be exported. The

company has been consistently winning top exporter awards for medical disposables

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and surgical products. The Plastic Exports Promotion Council has feted TPL as the

second best exporter for nine consecutive years from 1999.

Terumo Penpol has 700 Customers all over India and its Blood Bags are sold

in over 60 countries across the world and its Medical Equipment Division has more

than 1900 installations to its credit. Terumo Penpol has its headquarters in

Thiruvananthapuram and employs more than 800 people. The company has an

experienced team of Marketing and Sales professionals covering the whole of India.

A well-trained service group further supports the team.

TERUMO

In 1921 Company established with an objective of superior quality clinical

thermometer domestically.

In 1954 they developed vacuum filling techniques reinforcing position as

market lender in clinical thermometers.

In 1973; diversified operations through launching urine basis and latherers

launched Japan’s first line of intravenous solutions.

In 1982, released the world’s first hollow fiber oxygenations.

In 2000 launched Terumo Penpol’s blood bags with Japanese technology.

In 2002; launched deep freezer (-40)

PENPOL

In 1925 company incorporated to manufacture blood bags.

In 1987 launched India’s first line of blood bags.

In 1988 launched India’s first double bags.

In 1993 launched India’s first triple bags (SAGM).

In 1993 launched first quadruple bag.

In 1997 launched Portia the blood bag management software, with the

objective of optimizing the use of blood and blood bag components in blood

banks.

In 2000 launched Terumo Penpol blood bags.

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MISSION

The Mission of TERUMO PENPOL is

‘Better Ways to Better Healthcare’

Their perception is that today’s best will be replaced by something still better

tomorrow. They mean to go on and on in their quest to create better ways to better

healthcare.

VISION

To be the cost manufacture of high quality blood bags

To develop high technologies and production development capabilities

to enable designing and manufacturing of high quality medical

equipments.

To be the market leader in India on all products of Terumo Penpol Ltd

QUALITY POLICY

The quality management system of Terumo Penpol is certified according to ISO

9001:2000, 1SO 13485, European Standards EN 46001 and European Medical Device

Directive 93/42/EEC

It is the quality policy of Terumo Penpol

To manufacture high quality products meeting customers and requirements.

To design all products in accordance with international standards.

TPL will contributes to society through healthcare.

TPL is committed to continuously review and improve the effectiveness of the

quality management systems.

The main feature of their manufacturing facility is the flexibility in offers,

Product Features, Minimum Order Quantity and Delivery Schedule.

. Terumo Penpol manufactures a wide range of Blood Collection systems and

medical electronic equipment required for Blood Banks and Component Centres. The

blood bag and medical equipment manufacturing facilities are located in

Thiruvananthapuram, Kerala, India.

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The manufacturing facility follows an integrated production system from raw

materials to finished products, ensuring strict adherence to Good Manufacturing

Practice (GMP). The production system ensures careful selection of

materials/components, controlled production environment, comprehensive testing of

all inputs, intermediate products and finished goods.

FIVE S’ WORKPLACE MANAGEMENT

Seiri, Seiton, Seiro, Seiketsce and Shetsuke are services and steps taken at

TPL for ensuring proper organising, neatness, cleanliness, standardisation and

discipline at work place for sustained housekeeping and management practices.

Seiri (Organising)

Sorting between wanted and unwanted things in a selected area, region or domain.

Seiton (Neatness)

A place for everything and everything in its place.

Seiro (Cleanliness)

Deals with the job of thoroughly cleaning work place.

Seiketsce (Standardisation)

Means standard which is needed to maintain Seiri, Seiton and Seiro.

Standardisation leads to visual management to avoid mistakes.

Shetsuke (Discipline)

Means discipline which is called for strict adherence to a system from the present

unsystematic way.

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AWARDS

Awarded the national award for best research and development efforts in

industry from government of India for the year 1995.

Won the top exporters award for medical disposable and surgical items

for the year 1995.

Won the second best award for medical disposable and surgical items for

the year 1996

Won the top exporters award for medical disposable and surgical items

for the year 1997.

VOLUTARY BLOOD DONATION SERVICES

The solution is to increase the number of regular voluntary donors in India. So

their main aims are:

To create awareness and educate the public on the need for regular and

voluntary blood donation.

To safe guard the interest and welfare of the blood donors.

To promote voluntary blood donation among all sections of society.

To reach out to peripheral rural areas so as to make them self-sufficient

`rural blood donor forums.

ACIVITIES

Donor Motivation Seminars, Blood Grouping Sessions.

Publication and Distribution of Promotional Material on Voluntary

Donation.

Networking of existing Forums and Institutions.

Annual Conferences/Workshops to promote Voluntary Blood

Donation.

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3.2 PRODUCT PROFILE

TPL has a wide range of products. It consists of blood bags, urine bags, blood

bag equipment, blood bag management software etc.

TPL is an ISO 9000 company for manufacturing and marketing blood bags.

The most important quality of maintaining the quality of blood is the container in

which it is stored. TPL’s blood bag reaches a customer after undergoing 41 physical

and biological tests that ensures safety in use. Its product range consists of single bag,

double bag, triple bag, quadruple bag, triple and quadruple bag with SAGM-2.

Product Categories

1.Blood Bags & Accessories

2.MSG (Medical Systems Group) PRODUCTS

Storage Equipment for Blood Banks

Blood Collection Devices

1.Blood Bags

The TERUMO Blood Bag systems are high quality products designed for optimum

blood management during collection, separation, preservation and transfusion.

Various types of blood bag systems with improved storage period of blood and blood

components are available. A new range of Blood Bags provides the Blood Banks with

a large choice of safety features. Five types of blood bags catering to various patient

needs: Single, Double, Triple, Quadruple and Penta Blood Bags and two options of

anticoagulant solution CPD and CPDA-1 are available. Blood Bags with additive

solution S.A.G.M.-1 and S.A.G.M.-2 (OPTISOLTM) are also available.

Five types of blood bags for various patients needs. Single, double, triple, quadruple

and peufa blood bags

Terumo single blood bags

It is designed for the collection and storage of whole blood

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Terumo Double blood bags

Separation of whole blood in to two components- red blood cells and plasma.

Terumo triple blood bag

Separation of whole blood in to three components red cells, buffy coat leuko cytes

+ platelets and plasma.

Terumo quadruple blood bags.

Separation of whole components into components – red blood cells platelets

buffy coat, plasma and cryoprecipitate or red blood cells, leuko cytes + platelets,

buffy coat and plasma.Designed for pediatric or multiple transaction. It prevents wastage of

blood as one unit can be given to five different recipients.

Terumo penta blood bag

Consists of a one Primary bag containing Anticoagulant solution and four

Satellite bags. Useful for paediatric and/or multiple transfusions Prevents wastage as

one unit of blood can be given to 5 different recipients. Reduces the donor related

risks since the donor is the same

PORTIA (Blood Bank Management Software)

PORTIA significantly improves safety, productivity, quality and cost

effectiveness enabling solution to problems inherent in conventional blood

management methods. It is available in single and multi-user versions. It also gives

the details of Blood Bags which the company producing. Details regarding the Blood

Bags are available as a database which include the capacity volume of blood bags.

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Table No.1

Blood Bag Database.

Blood Bags

Volume (ml)

100 150 250 300 350 450

Single Bag CPDA 1

Double Bag CPDA 1     

Triple Bag CPDA 1     

Quadruple Bag CPDA 1     

Penta Bag CPDA 1       

Triple Bag CPD-SAGM     

Quadruple Bag CPD SAGM     

Transfer Bag     

TACE Sagm Buffy Bag CPD-

Type SAGM   

Triple Top & Bottom Blood bag

CPD-SAGM

   

Quadruple Top & Bottom Blood

bag CPD-SAGM

   

Cord Blood collection bag   

Aliquot bags   

Autologous Bag   

Quadruple Top & Bottom Blood

bag CPD-SAGM with Inline

Leucocyte filter for CRC

   

Source: www.terumopenpol.com

Setting up of Blood Banks

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Setting up or modernizing a blood bank requires a lot of time,

investment and effort on the part of the person in-charge. It spans across a wide range

of complex activities starting from preparation of the project proposal to ensuring

uninterrupted day-to-day functioning of the Blood Bank. Each of the activities

requires expertise without which the cost and time involved can shoot up to very high

levels.

TERUMO PENPOL Limited has over 17 years of experience in

Blood Banking. During these years the company has interacted with many Blood

Bank professionals and manufacturers from across the world; and understands the

operations of a Blood Bank. This knowledge, combined with the expertise of a team

of highly trained managers, engineers and blood bank professionals, help Terumo

Penpol in providing the best solution to the blood banking needs.

Terumo Penpol helps to set up a fully functional blood bank that not only conforms to

Drug Rules but also to GMP as well as International Standards.

Figure.2

Process at Blood Bank

Source: http://www.terumopenpol.com

SAMPLING AND SAFETY FEATURES

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Occupational exposure to blood remains a serious concern during the blood

donation process. In order to address the safety issues concerning the blood bank

personnel, we have introduced a range of features in our blood bags. The sampling

and safety features are available on all configurations of blood bags.

Blood Sampling Arm

This simple design eliminates the need for cut and drip sampling.

Needle Injury Protector

Reduces the risk of needle stick injury from both donor and sampling needles.

It provides immediate shielding of needle on withdrawal from vein.

Luer Adapter and Tube Holder

Facilitates safe in-line sampling. The unique LUER adapter needle provides

for a safer sample collection using vacuum tubes. It reduces the risk of needle stick

injury from sampling needle.

Pre-donation Sampling Bag

The Pre-donation Sampling Bag enables to divert and to collect the first

amount of blood. Initial quantity of blood collected tends to contain skin particles,

bacteria present at the site of venepuncture and dust particles. The remaining blood

free of impurities is collected in the primary bag. During blood collection blood

samples can be collected from the Pre-donation Sampling Bag using vacuum blood

collection tubes.

2. MSG (Medical Systems Group) PRODUCTS

Tube sealer

Radio frequency sealing quality, easy separation of tube segments after sealing

procedures as hermetic seal hence no contamination , no warm up time required.

XS1010

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The XS1010 model heavy-duty radio frequency bench top sealer provides wide,

reliable, snap-apart seals. This lightweight compact tube sealer conserves space in the

work area and has international safety certification of EN61010-1.

It produces hermetic seal by waves minimizing contamination and haemolysis

of blood and blood components and the sealing head is easy to clean.

Features

Heavy duty radio frequency bench top sealer ensures wide, reliable,

snap-apart seals.

Minimizes haemolysis of blood in tube segments.

Produces a hermetic seal preventing chances of contamination.

No warm up time required.

Compatible with the tubes of various manufacturers.

No variation in seal quality due to voltage fluctuation.

Splash guard provided(optional).

.Plasma Expresser

Highly sensitive electronic sensor to prevent contamination uniquely designed

clamp mechanism ensures fast clamping at reduced power; micro-processor based

automatic collaboration for different type of tube and bag.

Features

Uniquely designed compression plates exert uniform pressure on the

blood bag ensuring minimum layer disturbance for efficient separation.

Same efficiency of separation across different brands of blood bags.

Powder coated mild steel cabinet.

Optimum performance ensured by Switch Mode Power Supply.

No contamination in separated components due to voltage fluctuation.

Compliance with international safety standards ensuring safety to

users.

Platelet Agitator Incubator

Ensure agitator at constant speed of 70+/-5 cycles/min .digital temperature

monitor, unique airflow system maintains uniform temperature range.The Compo safe

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PA/PI200 is designed to meet all international safety requirements of EN60601-1. This

product stores platelet concentrates in continuous motion at controlled temperature. Digital

temperature control monitor coupled with a unique air circulation system maintains incubator

at a uniform temperature of 22+- 2ºC within the Incubator chamber as per FDA

recommendation. There are visual indications and audio alarms for temperature variation,

open door and agitator failure.PA/PI200 Platelet Agitators come in two options: 24 and 48

bag capacities.

Features

The flat bed agitator stores platelet concentrates in continuous motion at

controlled temperature.

Helps increase platelet viability, post transfusion recovery and preservation of

platelet morphology.

Agitation at constant speed of 75 +/- 5 cycles/min.

No need for periodic calibration due to the digital temperature sensor used.

Provision for connecting external remote alarm.

Visual indications and audio alarms for abnormal conditions like temperature

deviation, door open and agitator failure.

Compliance with international safety standards ensuring safety to users.

Table No.2

Details of Platelet Agitator Incubators

Source: Product Database

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PRODUCT CODE PA1024 PA1048

Capacity(Platelet

bags)24 48

No of trays 4 8

Weight 19kg 22kg

Mini blood storage cabinets

Small capacity which is ideal for small-450ml blood bags power saver ideal

for remote location with frequent power failure.

Deep Freezer

Two models available- 400c and 800c high durability due to high impact

epoxy coating to resist scratches and rusting. Insolating sub lids to minimize cold or

during lid opening, clean fitter indicator light warns of fitter clogging. Audible and

visual power failure claims CFC free refrigerants and insulation.

Refrigerated Centrifuge

Programmable memory for standard runs. Reduced maintenance with

brushless induction drive. Acceleration and declaration profiles.

Limuguard III-PL

To remove leukocytes and micro aggregates from up to ten units platelet

preparation. Only polyurethane fitter is used for highest bio-compatibility. Unique air

vent for convenient air removal

Terumo Automatic Component Extractor

A highly flexible automatic blood component extractor for the standardized

processing of centrifuged blood according to good manufacturing process. The device

is designed to be used with all common standard bag systems.

Its top angled press with press position detection ensures high stability of

layers during extraction. It gives high quality, non contaminated products with

maximum component yield and viability with a reduction in leukocytes through buffy

method.

Donor couch

It is designed for the comfort of the donor and the phlebotomist. Design is

based on haemoid dynamic principles (head high foot low position into head low foot

high position).

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Blood collection monitor

Ensures better quality blood than that collected using manual mixing methods.

Clamp programmed volume, uniformed oscillation for optimum mixing ensuring

higher yield of components.

Safello urine bag

Conformity to ISO-8669 international standard for urine bag. Leak proof non

return value to prevent back flow of urine to minimize the risk of infection.

Portable donor couch

Puts the voluntary donor where it belongs. Easy conversion from head high

foot low position to head low foot high position, no power requirements.

3.3 ORGANIZATIONAL STRUCTURE

The organization is working in three regions which includes corporate office

and logistics office at Sasthamangalam, blood bag manufacturing unit at

Puliyarakonam, and medical systems group at General hospital Jn:, Trivandrum.

The organization has the following department that functions effectively with

a vibrant group of employees with the help of whom the organization is able to shape

up its future.

The different departments that functions are:

1. Production Department

2. Personnel and Administration Department

3. Purchase Department

4. Stores Department

5. Quality Assurance Department

6. Production and Engineering Department

7. New Product Development

8. Maintenance Department

9. Human Resource Development Department

10. Marketing Department

11. Account and Finance v Department

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12. Export and Logistics Department

13. Medical Systems Group

Chart.1

Organizational Structure

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Chairman

Managing Director

Finance Corporate Admin

Corporate HR

Strategic Planning

CSR Legal Compliance

Executive Director

VP Manufacturing GM Marketing National Marketing Manager

Head Governmnt

Business

Safety

Head of BBF DGM Operations

PAD

QA/QC

Materials

Maintenance

PED

R&D

Production

NPD

Administration and accounts

Purchase

Development

Production

QA

Application Specialist

Snr. Manager Institutional Business

National Sales Manager Regional Manager

Area Manager

All India ServiceManager

Technical Resource Manager

Sales and Service Engineers

FUNCTIONAL AREAS

1. PRODUCTION DEPARTMENT

The policy of production department is to manufacture medical

product as per the international standards strictly in compliance with

specifications laid down in the standard operating procedures with minimum

possible wastage of resources.

Production Process involves:

Selection of raw materials

Formulation

Processing

A.Raw materials used:

PVC

Plasticizers

Epoxidised oils

Stabilizers

Lubricants

Other additives

B.Formulation

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This is a critical aspect that involves careful selection of raw materials and

proportions to be used to achieve the range of desirable properties. It can be done by

experiments followed by various studies.

C.Processing

Blood bags are made by welding together extruded plastic sheets. The bags

are subjected to autoclave sterilisation at high temperatures and pressures and freezing

temperatures in the blood banks. They should also withstand processes like centrifuging, used

to separate the various components of blood. Various parts like connecting tubes,

needles, outlet ports, special flow-regulating valves, filters, safety features and sampling ports go

into these bags, which are filled with an anticoagulant solution that prevents blood from

clotting.

Processing Steps:

1. PVC Sheet Extrusion

The raw materials for sheet extrusion are compounded PVC pellets. A

single screw extruder is used for the continuous process. The major zones of the

extruder are feed zone, meeting zone, recompression zone, adapter zone and the

dry zone.

2. PVC Tube Extrusion

The raw materials for tube extrusion are PVC compounded materials. The

inner diameter of tube is 3mm and outer dia is 4.5mm. After extrusion serial

number is printed on the tube.

3. Injecting molding

The outlet port are manufactured through injection molding. The raw

material used is PVC pellets

4. In process testing of sheet

This is done to confirm quality before being used in manufacture of blood

bags .The test on tube involves chemical test and element test. The test on sheet

also includes chemical test and element test.

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5. Tube and compounding assembling

In tube assembling component of tube are broken off at junction which

have cuts provided at the stumping stage. Breaking of component is done as per the

specifications for each capacity and type of bag.

6. Welding\bag sealing

First the sheet is assembled with one embossed surface and plane

surface facing the inside of the bag to be made. Thus both the inside and outside

are embossed as well as plane surface, then between the parallel arranged sheet.

Then tube and sheet are ready for sealing.

7. New Process

This stage is relatively new in the TPL’s blood bag production process.

Two major reasons contributed to the creation of new process stage- sticking and

leakage. Leakage is tested by passing filtered air with the help of specially

designed machine. To avoid sticking of bag air is injected into the bag as per the

standard set by Q.A. Less amount of air leads to sticking and more air effects the

smooth flow of blood. Care is taken to ensure right quantity of air is injected. This

stage provided an added advantage by different bags of different thickness and

volume to be produced at same time.

8. Labeling of bags

The labelling should be perfect. There are two types of labels Pressure

Sensitive Plastic Label (PSPL) and Heat Sensitive Plastic Label (HSPL). The latter

one has certain advantages over the other. It has a plastic coating, which prevents

shrinkage after sterilization. HSPL is exposed to 118 C and therefore is not

destroyed during centrifugation. PSPL is provided only to a few old customers,

who prefer it as it is cheaper. Majority of the labels are HSPL. Prior to use the

batch number are printed.

9. Preparation of anti coagulant solution.

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Anticoagulant solution is the one, which prevents cloating of blood.

Every blood bag should contain this solution in the required quantity, i.e., 14% of

the net capacity of the bag. The solution is prepared at TPL by using inspected

chemical like adenine (preservator), citric acid, citro phosphate, etc. from the QC

Department. Four types of solutions are prepared, namely- CPDM, CPD, SAGM,

ACD. CPDM preserves blood for 35 days, CPD for 42 days. SAGM preserves

blood for 42 days and has an additive to preserve blood cells.

10. Filling

The solution in collection tank is re-entered to sub tanks of capacity of 50

liter each. From this the solution is channelled to blood bags via nozzles. Sample

of the solution from nozzle is taken for testing. During the process of mixing,

filtration, collecting, filling, the solution is least exposed to air to prevent

contamination. The bags filled with the solution are sent for packing.

11. Packing

Polypropylene covers are used for PVC blood packing. Packing is done

manually. Bags are inserted and the tube with needle, holding assembly and donor

tubes are coiled into the packet. Coiling is different for Single, Double and

Multiple bags. Packing of bag is followed by sealing. Sealing is done manually or

automatically.

12. Sterilizing

Packed bags are now brought in for sterilization. It consists of two process.

Auto claving

Drying

14. Final inspection

Pinch off, leak, weld leak stopper leak, transfusion leak, needle blend

damages, label rejection, CPDA stain \ color change and other defects are

checked.

15. Foil packing, Cartoning and Dispatching

The foil package for the blood bag is three layer packs.

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External polyester.

Middle aluminum.

Internal polyethylene.

Oxygen absorber is put in the foil cover to absorb excess oxygen. After foil

packing and cartoning the bags are ready for dispatch.

The foil package for the blood bag is three layer packs.

External polyester.

Middle aluminum.

Internal polyethylene.

.

Chart No.2

Production Flow Chart

25

Injection Moulding

Sheet Extrusion Tube ExtrusionBreak off Valve

& Cover Tube

Tube Assembly for Multiple

Printing

Y Connector

Break off Valve

Outlet Caps & Inner Tubes

Sheet

Outlet Ports & Transfer

Bag Sealing in Fully-automatic

Sealing Machine

Bag Sealing in Semi-automatic

Sealing MachineTube Sleeve

Assembling of Outlet Ports

Auto Clavation

Dispatching

Bag Drying

Foil Packing & Cartoning

Polypropylene covers

Individual

Filling of Bag with Solution

Labelling

2. PRODUCTION AND ENGINEERING DEPARTMENT

Production and engineering department is concerned with the introduction of

new machines and new technologies for manufacturing in the factory. The

introduction of machines, technologies is done carefully so as to minimize risk

involved.

New machine introduction

PED refers 3 processes before introducing new machines

Installation Qualification

Operational Qualification

Performance Qualification

Kaizen

It is a Japanese term with the meaning continuous improvement. It I

followed in Terumo penpol for improving the quality of finished product. It is

practiced in PED with participation of employees in production department.

Organogram- PRODUCTION AND ENGINEERING DEPARTMENT

Chart.3

26

VP Manufacturing

Head BBF

DGM MSE

DPTY.Manager (PED)

Executive (PED) Executive (PED)

3. PRODUCTION PLANNING AND CONTROL DEPARTMENT

Production Planning and Control can be viewed as the nervous system of

the production operation. This function aims at efficient utilization of materials

resources, people and facilities in any undertaking through planning, co-ordination

and controlling the production activities that transforms the raw materials into

finished products or components as a most optimum manner. Production planning and

control comprises the planning, routing, scheduling, dispatching and follow up

function in the productive process.

Terumo Penpol has a blood bag manufacturing plant at Puliyarakonam with a

capacity of 11 million. The present capacity utilization is 10.5 billion. Terumo Penpol

has a well functioned production planning and control department.

The major function of production planning department are:

Coordination with marketing activities

Production planning i.e. preparation of yearly, monthly, weekly and

daily production schedules

Finalize production planning

Preparation of work order system

27

Revise plan when production activities cannot confirm to original

plans and when revisions in scheduled production are necessary

because or rush orders.

Keeping up-to-date records scheduled and in process

The important production control functions are:

1. Inventory control

2. Reduction of idle time

4. NEW PRODUCT DEVELOPMENT DEPARTMENT

The future of every organization depends upon the successful launch of new

innovative products and services although new product development is a key

competitive capability for manufacturers worldwide, many companies are unable to

launch a new product on a timely basis.They have a well functioning NPD department

it is the policy of NPD division to enhance customer satisfaction by designing,

developing, and manufacturing products meeting quality standards and making them

available to customers on schedule.

Functions

Designing and developing products meeting quality standards

Empowering personnel’s with the right knowledge, technique

and tools

Put together a working environment conducive to creativity,

efficiency and team work.

Developing business through products and services which are

new i.e. not in existence now

5. MAINTENANCE DEPARTMENT

The policy of maintenance department is to upkeep all production

machines and utility equipments by periodic maintenance and providing utility

services.

Quality Assurance Procedure

Preventive Maintenance

Breakdown Maintenance

28

Environmental Maintenance

Preventive Maintenance

Purpose to conduct preventive maintenance of utility equipment to support daily

production activities.Operating procedure of all the preventive maintenance other than

GMP requirement are detailed and recorded in each departments.

Planning

Preventive Maintenance is planned on the basis of the following:

Machinery manufacturers recommendations available with the firm in the

form of instruction manual.

Analysis of Breakdown.

Experience gained by maintenance staff.

Maintenance Department prepares schedule for the Preventive Maintenance

of utilities equipment for a period of one year. At the end of one year and considering

the information received from breakdown analysis, if necessary changes are

incorporated in the maintenance procedure. For carrying out certain Breakdown and

Preventive Maintenance activities, services are sought from external agencies. Service

done to equipments are filed equipment wise.

Breakdown Maintenance

The purpose of bring down the machine/equipment to efficient working

condition in the shortest possible time.According to information received from

various departments find out the machine/equipment on which Breakdown

Maintenance is to be carried out.All maintenance activities are recorded in respective

machine history records. Frequency of maintenance requirement is also

recorded.Breakdown Maintenance which cannot be attended on regular working days

and which are not so critical shall be postponed to holidays.

Environmental Monitoring

Control of environment in a clean room area is essential to keep the bio-burden

at a low level, so that the microorganism can be excluded during processing and

packaging of sterile products. Sterile products is of high quality standards and purity,

must be free from microorganism, particulate matter, etc. All components and

processes involved in the preparation of this should be clean and selected to eliminate,

29

as far as possible, contamination of all type.Environmental cleanliness is of primary

importance to control microbes and particulate matters in air. Thus conditioned

monitoring of operating environment is essential.Following procedure outline the

method to be followed for testing – filters, UV lamp efficacy, fumigation, pest

control, painting of all the manufacturing areas and factory premises.

Chart.4

Organogram- MAINTENANCE DEPARTMENT

6. ACCOUNTS AND FINANCE DEPARTMENT

30

Sr. Exec. Maintenance

VP Manufacturing

Executive Director

Head BBF

Head Plant Engineering

Sr. Exec. Maintenance

Sr. Exec. Maintenance

Exectutive Maintenance

Finance is the life blood of any business. Organizations should understand the

importance of finance as a component of the strategic decision-making

process.TERUMO PENPOL has a well functioning finance department

Department policy

The policy of Finance Department is” to ensure provisions of timely finance

to various departments, without any delay and as per plan and to exercise necessary

financial controls and to maintain and record all financial transactions of the

organization accurately, systematically and to provide all statutory reports and returns

to concerned statutory agencies, and to provide internal information reports on time to

management and measuring organization performance and for decision making.”

THE ACCOUNT AND FINANCE DEPARTMENT’S STAFF STRENGTH

Dy. General Manager Finance

Dy.Manager [Accounts and Audits]

Dy. Manager [finance]

Assistant Manager [accounts]

Executive[Costing]

Executive[Cash]

Accounts Executive

Clerk[Bank]

Factory Accountant.

Junior Executives

DUTIES AND REPONSIBILTY

Plan and manage fund flow, cash flow to cover critical expenses, purchases

and statutory obligation of the company.

Attend to all bank matters liaison with bank and financial institutions.

To scrutinize all payments and approve the same.

To collect dues to the company in time.

Compliance of internal audit report.

Preparation of balance sheet and monthly profit and loss account.

31

Effective financial control.

Budget preparation.

Attending to income tax, central excise and sales tax.

Accounting executive general capital accounting, depreciation statement.

Maintenance of updated capital asset register check, verify and ensure proper

and correct purchase accounting and journal accounting.

Analysis of creditors account to check out various unsettled advances.

Preparation of annual accounts.

FUNCTIONS

The various functions of finance department are:

To provide financial assistance to the various departments.

Relation with bank and financial institutions.

To collect money from debtors.

To maintain accounting records.

To comply with various statutory formalities.

To provide management information.

Chart.5

Accounting Flow Chart

32

Transaction

Filing of Documents

Accuracy Checking

Transaction Accounting

Transaction Approval

Document Verification

Document Preparation

The finance function has changed dramatically having had to face a market

boom and bust. Terumo Penpol has succeeded in managing its finance. The financial

position of the firm is very sound and is a profit-earning firm for the last several

years.

Organogram- ACCOUNTS AND FINANCE DEPARTMENT

Chart.6

33

Executive 1

DGM Finance

Executive 2 Senior Executive

Asst Mgr

Accounts

Dept Mgr

Accounts

Dept Mgr

Finance

Senior Ex

Factory A/cCost A/c Executiv A/c

Executiv A/c

Executiv A/c

7.PURCHASE DEPARTMENT

An average commercial enterprise disposes of more than half of its income on

materials, supplies and services. A five percent saving in material costs in a business

organization can thus equate with an increase in turnover of 25%. Effective

purchasing is therefore the key to the overall profitability of a business.

The Purchase department in TPL coordinates all purchasing activitiesThe policy

of the purchase department is to provide materials/services to the quality and the

delivery as acceptable to the requistioner, procuring them at economical or convenient

terms and to maintain good professional business relationship with sub-contractors.

The main activities of Purchase Department include:

Purchase order execution

Receipt of materials

Bill passing and release of payment

Purchase Order

Based on the approval of subcontractor the purchase executive prepares the

purchase order in favor of the selected subcontractors with all relevant purchase date.

PO is prepared in six copies. The requisitioned is expected to check his copy of the

PO and if any discrepancies are observed regarding specifications, quality, delivery

dates in the order purchase department is to be notified. PO is maintained in three

series for raw materials, consumables and capital goods. The orders are normally send

by post but to local subcontractor it may be handled over personally.

Receipt of materials

After the PO is placed the sub contractor are contacted through phone, fax or letter

to confirm the receipt order. The subcontractor dispatches the materials are agreed. If

deemed necessary remainders are end a week before due date of dispatch. The

dispatch details are entered in material dispatch register. This is maintained for a

period of two years. To cover transit insurance, weekly statement of dispatch is

34

prepared and sent to insurance companies. Dispatch documents are obtained from the

subcontractors if the payment is through bank. Prior to taking delivery the

consignment are checked for any damage or loss. If any damage or loss occurred the

insurance company will immediately informed and the insurance survey is arranged.

A claim is lodged on insurance company if there is any actual damage. Then the

consignment is collected and delivered to the stores.

Bill passing and release of packing

The particulars in the invoice are compared with that of purchase order

discrepancies, if any is noted on the reverse of the invoice then concerned purchasing

executive is informed comparing the invoices\bill with the purchase order and it is

ensured that the bill can be passed on the receipt of accepted GRN. Such invoices is

recorded in the Invoice Catalogue Register and kept in pending bill file. As soon as

GRN copies are received from stores it is in warded in GRN Control Register. The

information of purchase invoices no: and bill amount is registered on the reverse of

the invoice having appropriate GRN. Endorsement for passing the bill is made on the

reverse side of the bill. Such passed bill and corresponding GRN are forwarded to

finance department as per agreement mentioned in the purchase order the request for

the payment are duly signed by purchase executive and is sent to finance department,

to the release of payment on the due date. After releasing the payment the finance

department returns the second copy of the request for filling in the payment details.

Chart.7

Organogram- PURCHASE DEPARTMENT

35

Executive Director

DGM Materials

Asst Manager Stores

Stores inharge

Senior ex Vendor

Senior Ex Purchase

Exectiv Purchase

Exectiv Purchase

Executiv Stores

8. STORES DEPARTMENT

Sound stores management is a key to the running of every profitable and

efficient organization.The policy of the store is to store and preserve materials in good

condition by maintaining optimum level of inventory, issue the same to the user and

manage the finished goods till it is dispatched to the customer.

Functions

Receipt and storage of materials

Issue of materials

Preservation

Receipt and sale of scrap

Packaging of finished goods

Issue of materials

All the sections in various departments are given separate requisition book.

Based on the requirement the requisition is made by the concerned department. The

stores assistant based on FIFO approves all the requisition. The items kept for issue

will be verified by the stores clerk and signed by the stores in charge. After taking

store copy of receipt note material is transferred to the plant by stores assistant. Items

to outsiders are given with a material movement pass.

Dispatch of finished goods

Junior executive who intimates the marketing office regarding daily stock

position by fax generates daily stock position of finished goods from computer.

Marketing office furnishes in return the details of finished goods to be distributed by

dispatch advice note. The superior directs the head load worker to load goods batch

36

wise as per Performa invoice. Goods are taken to the lorry – base by trolley and

thereafter manual loading into the truck should be done. The vehicles in which bags

are loaded should be free from dust and should be clean. Goods loaded are counter

checked by invoice. A non-returnable material pass is prepared for the quantity to be

dispatched by superior. Materials movement pass is handed over to the security.

Chart.8

Organogram-Stores Department

9.QUALITY ASSURANCE DEPARTMENT

In manufacturing, quality control or quality assurance is a set of measures taken

to ensure that defective products or services are not produced, and that the design

meets performance requirements. It includes the regulation of the quality of raw

materials, assemblies, products and components; services related to production; and

management, production, and inspection processes.

Department policy

The policy of the QAD department is to ensure quality by adopting high standard

of testing with respect to pharmaceutical standards. ISO standards in house

37

Deputy Manager

Junior Executive

Supervisor

Technician Stores Assistant

Data Entry Operator

Store Clerk

specification and to develop the implement system for imposing quality as per quality

objectives of the company. The firm has a well equipped QAD at the factory assuring

the quality of finished goods as well as raw materials.

Functional areas of QAD

Quality control

Quality assurance

Quality control: This section deals with final inspection of goods i.e. whether the

finished goods passed or failed the quality checks.

Their inward inspection includes

Inspection of PVC pellets

Inspection of PP cover

Inspection of blood bags labels

Inspection of aluminum foil pack

Their pharmaceutical inspection includes:

Inspection of water for injection

Inspection of citric acid

Inspection of adenine

Inspection of mono basic sodium phosphate

Inspection of sodium citrate

Inspection of sodium chloride

QC checks sample of raw materials and they have to approve its quality before

production. Inspection of solution is done before they are filled into the bags.

Quality Management System

Terumo Penpol has implemented QMS considering all aspects of personnel

inputs, apt technology and machinery for various operations. Functions such as NPD,

production engineering, purchase and stores, QAD, production, maintenance, HRD

and marketing are smooth functioning. QMS is applicable for any sourced operation

or process that Terumo Penpol may engage from time to time.

38

Chart.9

Organogram- QUALITY ASSURANCE DEPARTMENT

10.EXPORT DEPARTMENT

More than 65% of Terumo penpol sales come from the export market.

Terumo’s market share comes around 20-25% of the world market Terumo Penpol

exports goods to more than 82 countries of the world.99% of the export constitute

blood bags and 1% constitutes equipments.

Department policy

39

Executive Director

VP Manufacturing

Head BBF

Dy. Manager QA/QC

Dy. Magr QC

Dy. Manger

QA

Sr. Executive

QA

Executive QA

Executive QA

Asst. Manager QC

Sr. EXecutive

Achieve excellence in customer service by providing

Timely and accurate information

On time deliveries for all orders

Technical and promotional support

Means of export

95% of the company’s export is through Sea and the rest is through air.

Export incentives

The practice of giving export incentives is virtually universal, and India is no

exception.Terumo Penpol enjoys a number of export incentives such as

DEPB (Duty Entitlement Pass Book)

EPCG (Export Promotion Capital Goods)

ADVANCE LICENSE

Sales return

Sales return owing to quality complaint is taken as per procedure for product

recall. For sales return other than quality complaint prior approval from Executive

director is obtained.

Customer complaint handling

Complaints related to product should be communicated to quality assurance

department or export department. Complaint is forwarded to the quality assurance

department for blood bags for the study of complaints .within 24 hours of the receipt

of complaint DM is authorized to replace defective bags free of cost to the customers

immediately on receipt of the complaint. If the complaint is of biological nature QAD

should arrange four testing of bags in house / by external agencies if necessary. If the

analysis of the quality complaint shows that there is a batch problem. QAD should

within 24 hours inform LC for the product recall .Market returned products are

delivered to the store fresh stock will be supplied free of cost to the customer.

Service complaint

All the customer complaint other than product quality complaint is termed as service

complaint. All this include:

40

1. Short supply

2. Despatch of wrong products

3. Non receipt of despatch document

4. Discrepancies in invoicing /despatch documents

5. Damages in outer packing over

6. Delay in delivery

Chart.10

Organogram- EXPORT DEPARTMENT

11. LOGISTIC DEPARTMENT

DUTIES OF LOGISTIC COORDINATOR

Order processing

Delivery status updating to customers.

Dispatch orders.

Exports shipmen of documentation.

41

Executive Director

Asst. Manager (Export)

SR. Exec. ExportSR. Exec. Export

Export incentives.

Verification and passing of freight bills.

Manager In logistics

Overall responsibility for sourcing of all products marketed by Terumo

Penpol.

Overall responsibility for warehousing and distribution.

Handling of service complaints.

Effecting delivery to customer on schedule .

Develop and establish genuine alternative subcontract for supply and

servicing and to evaluate them appropriately

Monitoring and implementing corrective action at depot.

Preparation and submission of tender document.

Issue of intends and convening contract review.

Updating information on sales on a daily basis.

Senior Executives

Updating of stocks of traded goods in the computer.

Maintaining the depots stock record.

Submitting of weekly and monthly stock statement and total stock

statement on time.

Registering purchase requisitions.

Maintaining purchase order register, bill passing register, checking of all

purchase bills and passing them arranging payments and maintenance of

all registers and reports concerned Collection of dates and calculation of

incentives

Preparation of tender document and arranging to send them on time

Registering purchase orders customers and maintaining records

Preparation of statement relating to monthly marketing review meetings

Typing of all kinds of correspondence statements and mailing them on a

daily basis.

Communication with customers/depots.

42

Chart.11

Organogram- LOGISTIC

12.MARKETING DEPARTMENT

The policy of marketing department is to achieve excellence in customer

service by providing timely and accurate information, on time deliveries of all orders,

technical and promotional techniques.

Major functions of marketing department

Deciding price and discount revisions as appropriate from time to time.

Handling of the enquiries (both domestic and export) generated.

Issuing of the delivery order.

Coordinating with various other departments (finished products,

finance, and quality) for the proper execution of the order received.

Collection of payment towards of the order executed.

43

Manager Logistics

Senior ExecutivsSenior Executivs Senior Executivs Junior Executivs

Excutiv Director

Conducting regular customer surveys.

Domestic market is divided into six zones

South 1(Kerala, Tamil Nadu)

South 2( Andhra Pradesh, Karnataka)

East

West

North

Gujarat

Each zone is headed by Assistant Manager (Sales and Marketing) or Regional

Manager Marketing.

The products of Terumo Penpol can be sold only to 3000 licensed blood banks of

the country. Out of these 3000 blood banks 490 blood banks do component

separation. Now the company’s major focus is on them because they use multiple

bags, which is profitable to the company. Not only that the competition for multiple

bags are very less compared to single bags.

Chart.12

SUPPLY CHAIN OF TPL

44

Terumo Penpol Ltd.

Direct Customers

Depots

Customers

Sub-distributors

Distributor

Terumo Penpol has depots in five major cities of India including metros. The depots

are located at:

Delhi

Chennai

Kolkata

Gujarat

Thiruvananthapuram

From these depots goods are transmitted to distributors and from there to

final customers. These depots may sometimes have sub depots.

Sales promotion techniques

Development follows the various sales promotion techniques such as direct mail

campaigns, website, sales persons and also market research. But the most important

techniques are medical exhibitions and conferences.

Product Group

Blood Bags

Blood Equipments(MSG)

Equipments directly import from Terumo

Main competitors

At present the main competitor of Terumo Penpol is J Mithras Industries, Delhi.

The other competitors are HLL, Polimedicure, Eastern Medi Kit, and certain local

companies of North. But the competitors are not matches for Terumo Penpol on

account of its high quality.

Market Share

TPL is concentrating on both International and Domestic market. Once TPL was

the leaders in Market Share, but now they are concentrating on profitability.

45

Chart.13

Organogram- MARKETING DEPARTMENT

14. PERSONNEL AND ADMINISTRATION DEPARTMENT

The work force is an instrument in the organization and the personnel manager

provides and shapes that instrument. This instrument work force consists of human

beings of varying types with complex and changing needs and values. The personnel

manager assists the organization in adapting changes in mix and values. He searches

46

GM Marketing

Sr. Manager Institutional Business

National Sales Manager All india service manager

Regional magagers

Area Managers

Technical Resource Manager

Sales & service Engineers

for programs that have overlapping interest for both the employees and the

organization. Production department is functioning in an organization under an

efficient personnel manager.

Functions

To meet the manpower requirement.

To carry out the administrative function of the factory in a

systematic manner.

Preparation of payroll document .

Salary disbursement.

Responsible for company vehicle.

Handling of inward and outward letters.

Selection of security staff.

CLASSIFICATION OF WORKMEN

Permanent: - Whose work is permanent in nature and whose appointment is

duly confirmed by the management after he has completed his probationary

period.

Probationers: - Is one who is provisionally employed with the view to give

permanent employment by the company management

Temporary: - Temporary workmen include a person who is employed for

work which is temporary in nature and likely to be ended with in a limited

period.

Substitute: - Is a workmen who is appointed in the post of permanent

workman or probationer who is temporarily absent on account of any reason.

Casual: - Is a person who is on a work of casual in nature, irrespective of the

length of the period of work.

Apprentice Trainee: - Is one who is engaged for any length of period for

the purpose of learning any work with or without stipend or any allowances as

maintained in the contract of appointment.

INDUSTRIAL RELATION

Industrial relation means the relation between any employee and management.

In Terumo Penpol a good industrial relations is maintained through negotiations

47

between management and group of employees, commonly known as collective

bargaining, that determine the conditions of employment. The result of collective

bargaining procedure is called collective bargaining agreement. These agreements

contain settlements regarding wage structure, allowance, leave facility, rights and

responsibilities of employees, disciplinary procedure etc….

There have been four collective bargaining agreements in TPL. They are from

1990 ---- 1992

1992 ---- 1995

1995 ---- 2001

2001 ---- 2006

2006 ---- 2011

There are four trade unions they are

TP Employees Union (TPEU)

TP Employees Sang (TPES)

TP Employees Association (TPEA)

TP Employees Congress (TPEC)

TPEU was the first in the company, this was split into three unions TPES, TPEA,

TPEC.

PROBATION

Every workmen recruited by the management shall unless otherwise

specifically mentioned in the appointment order, be on probation for a period which

shall be 12 months initially subject to extension for a maximum period of 12 months

if demand specific for any reason which shall be communicated in writing to the

workman not less than 30 days from the date of expiry of initial probation.

WORKING TIME

The working time will be as per the notice exhibited on the respective notice

board. The period and hours of work for all workmen for each shift shall be exhibited

on notice board. The management or the competent authority has the right to require a

workman or a group of workmen to work extra time during any day beyond the

48

prescribed hours of work during any week beyond the 48 hour subject to the provision

of any law and on payment of overtime wages.

ATTENDANCE

It is the duty of every employee that he/she should attend the office 5min before

the office time starts. The working time is fixed at 09.00hrs to 17.30hrs with 30min

lunch break between 13.00-13.30hrs. It is the duty of every staff to endorse the

reporting time and sign the attendance register at the front office.

WORK SHIFT

There are two types of shifts ie,general and relay shift. As most of the

employee is ladies the general shift is from 8.30 am to 05.00pm. The relay shifts are

for gents from 6am to 2 pm, 2pm to 10pm and 10pm to 6am. Inspections are carried

from 4pm to 12 midnight. The workers are provided with transportation facilities at

early morning and night. Attendance is registered through punch card system.

WORKERS’ PARTICIPATION IN MANAGEMENT

The thought that participation of workers in management is inevitable in the

process of decision making for higher productivity in micro and macro level and for

the smooth functioning of industrial democracy has gained much strength. It is

because of the realization that labor is not only the factor of production, but also the

sensitive human element.

In TPL workers participation in management is through the following

Works committee

Safety committee

Canteen committee

Recreation committee

Welfare fund committee

Grievance procedure

All grievances shall be handled in accordance with the procedure laid down.

49

The workman in person will first take up grievance with his immediate

supervisor.

If the workman is not satisfied with decision of the immediate supervisor or

fails to receive an answer from him within 7 days, he will take the grievance to

the next immediate superior officer.

If the decision of the officer is not satisfactory the workman will present his

grievance to the department head in writing in the grievance note duly signed

by the worker.

If the decision of the head of the department is not satisfactory the workman

will present a copy of the grievance to the head of the personnel department.

The head of the personnel department or any person authorized by him or by

the management will take the final decision and inform the in written format.

Any representation regarding a grievance which does not comply with the

provision of these rules shall not be considered.

Welfare facilities

The workers are granted with all statutory welfare facilities as per Factories Act

1948, Drugs Act and ESI. There is a highly subsidized canteen which gives 75%

subsidy for the workers. Festival allowances provided to workers during festivals.

Canteen Facility

A fully-fledged canteen is functioning within the factory premises. External

team on contract basis undertakes the canteen. The contract is usually for one year,

which is decided on the basis of quotation, which is fixed by management. Building,

furniture, utilities, water, gas, etc are provided by the organisation. The payment is

made as two sections, payment of 1st to 15th on 20th of current month and payment of

16th to 30th on 10th of next month. Other allowances like P.F, E.S.I, V.R.S, etc are also

provided to the team. Employees are provided coupons, which are available at

Rs.2.50, Rs.40 and Rs.50. The coupons are provided on Mondays, Tuesdays and

Saturdays unto 25th of each month. An employee’s price menu is fixed and displayed

in canteen. Employer’s contribution is 3/4th and employee’s contribution is 1/4th.

A canteen committee is functioning at Terumo Penpol, which constitutes 4

trade union representatives, 2 management representatives and representatives of

Personnel and Administrative Department. Committee checks the functioning of the

50

canteen, employee satisfaction, etc. A complaint register is maintained at the canteen,

for employee’s to register complaints. The canteen committee does monthly review of

complaint register.

Healthy measures inside the factory

The company provides certain dress codes to worker in which they are covered

from head to toe except eyes. The dress is usually blue in color and consists of

pajamas, jubbahs, masks, Glovers, and rubber slippers.

The quality of personnel and administration department enhances the

reputation of the organization so far as its external stakeholders are concerned.Terumo

Penpol has a well managed personnel and administration department.

Chart.14

Organogram- PERSONNEL AND ADMINISTRATION DEPARTMENT

51

Executive Director

Vice President Manufacturing

Head BBF

Personal manager

Dy. Manager (Admin.) Personal Officer

15. HUMAN RESOURCE DEVELOPMENT DEPARTMENT

Organizations have proclaimed their human resources to be their "most

valued asset”. Human capital is a critical factor in promoting competitiveness as it

provides the required knowledge, skills and capabilities for developing competitive

strategies. The role of the human resource function is to deliver the human

competencies i.e. the internal capability required to achieve the organization’s

objectives.

TERUMO PENPOL has a well functioning HRD department .The main

function of HRD department is hiring, induction, training and performance appraisal

in resonance with the quality policy and organizational goals.

DUTIES AND RESPONSIBILITIES

Head of the Department

Recruitment of executives/managerial categories as authorized by the

management.

Administration of performance appraisal awarding increments, performance

rewards, promotion and grievance redressals of employees.

Planning, organizing and conducting training as per the training plan and

policy.

Initiating organizational development activities to bring the manpower in line

with the management vision.

Executive HRD

Responsible for generating all the MIS reports

Preparation of appointment orders and other office orders.

Coordinating with placement consultant and other internal and external

customers of HRD department as and when needed.

Assisting HOD (HRD) in day to day functions.

52

Figure.2

Excellence in HR- a Model at TPL

Source: Department Journal

The major functions of HRD department are:

Recruitment

Training

Performance appraisal

RECRUITMENT

Recruitment means searching for and obtaining potential candidates in

sufficient numbers and quality so that the organization can select the most appropriate

people to fill its job needs. The two main aims of recruitment are the attraction and

53

retention of the interest of suitable applicants, and the projection of a positive image

of organization to those who comes to contact with it.

Purpose

To ensure that the organization has adequate competencies in all functional

areas to meet its objective and goals.

The sources of recruitment are:

Notification press or advertisement

Campus interviews

Natural transfer and promotion

Reference by consultancy or professional bodies

Employee referrals

Procedure

Recruitment is one of the most important activities of HRD. Recruiting the

right person for the right job ensures better productivity and lesser hassles.

Recruitment will be done on the basis of manpower budget. Manpower budget for a

financial year will be prepared by HOD (HRD) at the time of preparation of business

plan of the organization.

HOD (HRD) will consult the divisional head and the budget and planning

department for preparation of manpower budget. HOD should forward the number of

requisitions and initiate the process of recruitment if the position is budgeted. If it is

not special approval from the management should be obtained. Recruitment will be

done through internal database, recruitment agencies, campus recruitment,

advertisement etc. Selection process involves written test, group discussion and

interview. After short listing the candidates, an interview panel will be determined

and they will conduct the interview. Interview panel contain s subject expert,

department head, HR representative and divisional head. HRD dept will send the

interview details along with names, proposed salary and responsibility to the MD

through ED for the comments or approvals. The appointment order will be prepared

and issued based on this. On resignation an exit interview is conducted by the HOD

(HRD).

54

TRAINING

Training is very important for learning and development. HR department should

plan, organize and conducting training programs as per the training plan, policy and

needs.

The purposes of training are to:

Identify the training needs.

Upgrade knowledge and skills.

Build up a line of competent confident people and to prepare them

for more responsible jobs.

Procedure

Training is done based on the identified training needs by the reporting officer

and by the associates. Training is done through administering psychometric tests.

Training calendar is prepared on the basis of the identified training needs and cultural

needs of the organization. The training calendar depicts the training plan for the year.

Based on this a monthly calendar is prepared.

Mainly there are two types of training

Internal Training

External Training

Internal Training

Induction training is an internal training. It is given to newly appointed

employees. In this training they provide details regarding company products, market,

demand trends, marketing strategies, quality policies, administrative policies and rules

etc.

Internal training is given to executives on periodically. The main methodologies

used are case studies brain storming, debates group discussions, lectures and

illustrations etc.

External Training

55

It includes overseas training and training conducted by training institutes.

Overseas training is a part of company’s business. Duration of training can be from

one week to one year.

Good manufacturing practice training is imparted to all the employees once in

every six month recruited for manufacturing activities. During these training

personnel will be made avail of general GMP requirements observed in the

pharmaceutical industry. Training imparted covers the requirements, personal hygiene

and behaviors, entry procedures

After training a feed back is collected. It gives an idea about the program,

faculty, and the way the program conducted. Training officer maintains training

history card. Once the training program is over, after one month the concerned

reporting officer of each program will provide a feedback to HRD dept.concerning his

assessment about individual improvement of performance after attaining the training

program.

Probation

Appointed workmen, unless specified in the order will be on probation for a

period of 12 months. The duration can be extended if seemed necessary, but to be

communicated to the workmen in writing not later than 30 days from the expiry of

initial probation. No payment of compensation on account of such termination is

necessary. When a permanent workman is promoted to another post he will be on

probation of a minimum of 12 month with a possible extension of 6 months which

will be communicated to the concerned person within 30 days of expiry of the initial

probation.

Promotion

It is management’s discretion to decide as to a vacancy should be filled in

by promotion or by fresh outside recruitment. If promotion is decided, the criteria for

promotion will be suitably for the post, efficiency, skill conduct, seniority etc.. Of the

workman in the lower post.

Record of service

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The management maintains a record of each workman. Separate records are

maintained for permanent and temporary workman, staff and executives. The

company maintains the record of service will workman is terminated or leaves the job.

Transfers

Every workman is liable to be transferred from one post to another, from one

branch to another, or from one place to another place, etc. Workman may also be

transferred to other subsidiary establishment of the company whether at present

existing or that may be established in future.

Resignation

Subject to the terms and conditions in the order of appointment, workmen may

resign his job, but the resignation can come into effect only on accepting the same by

the management or company without prior notice given in writing to the competent

authority.

Retrenchment

The management under such a situation issues a notice of retrenchment to the

workman on prescribed time before the actual process. This process is however not

practically possible due to clauses in the industries that safeguard a workman’s labor.

Also the political scenario here is not flexible enough to stern actions against the labor

community.

Termination of employees

A workman may be discharged of terminated from work at anytime by the

management if he is found physically or mentally unfit for the job he is engaged in.

Dealing with cases of misconduct

Written charge sheet issued to worker as well as put on notice board

A chance is given to each worker to explain his part.

If the worker has no explanation within the stipulated time the

management proceeds with the course of action.

If the worker has explanation, it is submitted and seen if it is

satisfactory

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If not satisfactory, action is taken.

It is satisfactory, the punishment is withdrawn.

Management may entrust an enquiry committee for the same.

Then the committee is liable to furnish an enquiry report having the

proof of incidents under concern.

The management takes action according to the findings in the enquiry

report.

PERFORMANCE APPRAISAL

Purpose

To know the performance level of each person to the required level. This help

to reward or to take corrective measures.

Procedure

Performance appraisal is done for all executives and managers. Assessing the

performance of associates is very important for the associates and reporting officers to

know where he stands in performance. A midyear review will be done in the month of

September and final assessment will be done in the month of March. Performance of

trainee and probationers will be assessed once in every six month.

All the associates will be assessed annually. The decision related to training, rewards,

promotion etc will be decided based on this assessment. For this process key result

area will be fixed for every executive. Competencies or potential of associate also will

be measured during end year assessment. The rating of associates should be based on

guidelines. Based on the marks there are four types of rating such as outstanding, very

good, good and below average.

Exit Management

When an employee decided to exit ,detailed exit interview is conducted by

HRD and recorded in a form. Exit interview is conducted mainly for analyzing the

reasons of resignations and issues regarding salary. This helps the employer to

improve the working conditions.

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Chart.15

Organogram-HUMAN RESOURCE DEVELOPMENT DEPARTMENT

`

16.CORPORATE SOCIAL RESPOSIBILITY PRACTICE

TERUMO PENPOL Limited business units have Environment, Health, Safety

and People policies that are appropriate to their operations. TPL serves the community

by complementing the growth & success of business with contribution towards the

social, environmental and financial aspects of the society. At TPL, CSR is targeted for-

Feel good factor for Employees, customer satisfaction, brand visibility, recognition and

awareness and environmental sustainability.

Statutory compliance is also fulfilled. It includes-Employees State Insurance,

Provident Fund, Gratuity Scheme, Round a clock canteen with 75-percentage subsidy,

etc. Safety is a high priority for the Company. Electrical Safety audit, Weekly internal

safety audit, Mock Drills, Safety training programs and installation of Safety

equipment were some of the actions taken. In addition to this TPL also provides social

services to employees, pollution control measures, environmental protection

measures, customer welfare programmes, etc

Events organized by TPL for a cause-

World Health Day - 7th April

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MD

Executive HR Executive Payroll

Asis. Manager HR

World Blood Donors Day - 14th June

National Blood Donation Day - 1st October

World AIDS Day - 1st December

Table No.3

HR Practices at TPL & Others - Similarities

Chart.16

Organogram-CSR

17.MEDICAL SYSTEMS GROUP (MSG)

Medical Systems Group is a manufacturing unit of Terumo Penpol .Marketing

department interact with MSG to assert the capability of meeting specification of

customer requirements and the delivery schedule prior to acceptance of an order along

with regulatory requirements.

Department policy

60

KaizenUshering Continuous Developmnt6.

Round Table with MD

MD meeting with new recruits

Meeting With CEO 5.

Key Result AreasKey Result Areas 4.

IncentivesRewards 3.

Company ToursOutings 2.

Company Day Cultural Activities1.Similar Practices in TPLHR Practices Elsewhere

Sl.No

M.D

Department Manager

PR&CSR Manager

It is the policy of MSG of Terumo Penpol Ltd to enhance customer

satisfaction by designing,developing and manufacturing products meeting quality

standards (in- house) and making them available to customers on schedule. They

supply the products to the hospitals and blood banks. Penpol is India’s largest

manufacturer of Blood Bags. The products of MSG are commonly known by the

brand name “Compo Safe TM”. Penpol offers comprehensive range of equipments

intended to make operations at the Blood Bag, blood transfusion activities safer and

more effective. The “Compo Safe TM” range of products includes equipments for

collection and storage of blood and a software package for blood bank management.

MSG manufactures three types of devices

Collection devices-donor couch, blood collection monitor, tube

sealer etc

Processing devices –plasma separator, centrifuge etc

Storage device-refrigerator, defreeze, platelet agitator,

incubator etc

MSG consist of the following functional areas

Production

Quality control

Purchase

Store control

MSG quality objectives

Designing and manufacturing of products meeting quality standards

Empower personnel with right knowledge, technical tools.

Put together a working environment conducive to creativity,

innovation and team effort.

Chart.17

Organogram -MEDICAL SYSTEMS GROUP (MSG)

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Stores

Vice-President

manufacturing

DGM Operations

Accounts &Admin

Purchase Department

Developmnt Department

Production Department

QA

SWOT ANALYSIS

A scan of the internal and external environment is an important part of the

strategic planning process. Environmental factors internal to the firm usually can be

classified as Strength or Weakness and those external to the firm can be classified as

Opportunities or Threats. Such an analysis of the strategic environment is referred to

as a SWOT Analysis. The Overall evaluation of company’s strength,

weakness ,opportunities and threats is called as SWOT analysis. It can do so by using

a form which is called marketing memo, or an outside consultant can be hired. but it is

always better that then companies do their own SWOT analysis and accept their

weakness and threats and review the marketing, financial, and organizational

competencies and rates each factor as a single strength, mior strength, neutral

factor ,minor weakness and major weakness.

Clearly, the business does not have to correct all its weakness nor should it focus

about its strengths. The big question is whether the business should limits itself to

62

those where it posses the required strength or should it explore better oppurtunities

might have to acquire or develop certain strengths.

Sometimes a business does poorly not because its departments lacks the

required strength but because they do not work together as a team . Every year the

company ask each department to rate its own weakness and those of other department

with which it interacts. Once each department’s weakness are identified, work can be

undertaken to correct them.

Figure.4

SWOT Analysis

Source: www.bizstrategies.biz

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SWOT Analysis of Terumo Penpol

Strengths

1.Stable management

TPL has a well- mannered team of highly qualified, experienced and

dedicated management professionals. Almost all of the managers possess an

industrial experience of over 10 years. All the top level executives are serving the

company for more than ten years.

2.Sound financial position

Since inception, the firm enjoys a sound financial capability as it

enjoys an association with the MNC Terumo co-operation. All financial matters

are handled by a team of highly qualified and experienced professionals.

3.Product quality and standard with Terumo Penpol brand image

TPL’s products have high quality and standard because they came

across highly sophisticated quality checks. TPL always ensures quality to its

products in all stages.TPL has got ISO Certifications and CE("Conformity

European) marking.

4. Maximum range of products – product mix

TPL is mainly dealing with blood bags and its variants like

single,double,triple,quadruple and penta bags and its systems.

5.Good sales network of branch

TPL has a well equipped sales network covering both domestic and

international market. The department concerned is handled by a team of

professionally qualified, experienced and competent workforce.

6.Higher number of installations with strong customer base

TPL’s products enjoys a strong customer loyalty than the others. They

manufacturers products as per the customer’s need.

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7.Very good after sales service with own service networks.

TPL provides an appreciable after sales services to their customers with

the assistance of highly skilled technicians.TPL ensures effective handling

customer queries after sales.

8.Experienced financial services and strong customer relations

The firm is equipped with eminent and experienced financial services

professionals and the firm maintains strong relations wih their customers.

Weakness

1.High prices of blood bags compared to indigenous product and certain

imported brands

The prices of TPL’s products are comparatively more when compared to

the other market players. The other companies provide the same product for less

price with warranties and offers.

2.Lack of complete product range – refrigerated centrifuge and cell separator

TPL’s main product is blood bag and it lags some of the allied products

in the range. At this time the competing firms possess them.

3. Organized lobby by foreign companies.

The market witnesses an organized effort from the part of certain forces

to capture market share for the foreign companies. These sort of activities affects

TPL’s product performance.

4.Servicing difficulties of blood bank equipment

The equipment used in this industry are highly sophisticated, it faces

servicing difficulties because of its complexity.

5.Servicing delays and additional cost in closing complaints

Servicing is a complex activity it is not an easy task and it requires

more time, effort and money to close them all. Some times the cost incurred for

complaint handling may be heavy.

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Opportunities

1.High demand for products in domestic and international market

The product enjoys a high rate of demand both in domestic and

international market. This is a great opportunity for TPL because they rely on

delivering high quality and standardized product to the customers.

2.Up gradation of blood banks

The blood bank services are to be upgraded to stay tuned with

the environment changes.

3.New blood bank projects

New blood bank projects are to be initialized to get more acquaintance

with the industry.

4.Value added features in blood bags

The products must be provided with value added features.

5.Large unexplored territory – blood bank equipments

This industry is now witnessing changes in connection with blood bank

equipments it throws a great opportunity to use.

Threats

1.Quality complaints of blood bags

Some times it may happen due to carelessness from the part of employees.

2.Competition from Indian companies

Competition from the the part of domestic firms like HLL are a real

threat.

3.Free equipment as package along with projects by major competitors

TPL’s major competitors provide free equipments along with the product

this may affect the firm’s performance.

4.Centralized purchase plan by NACO for blood bags and blood banks

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The centralized purchase plan by NACO for blood bags and blood

banks may reduce TPL's sales because of the price difference between

competitors.

PORTER’S FIVE FORCES MODEL ANALYSIS OF TPL

The model of Five Competitive Forces was developed by Michael E.

Porter in his book “Competitive Strategy: Techniques for Analyzing Industries and

Competitors” in 1980. Since then it has become an important tool for analyzing an

organizations industry structure in strategic processes. Porter’s model is based on the

insight that a corporate strategy should meet the opportunities and threats in the

organizations external environment. Especially, competitive strategy should base on

and understanding of industry structures and the way they change.

Porter has identified five competitive forces that shape every industry and

every market. These forces determine the intensity of competition and hence the

profitability and attractiveness of an industry. The objective of corporate strategy

67

should be to modify these competitive forces in a way that improves the position of the

organization. Porter’s model supports analysis of the driving forces in an industry.

Based on the information derived from the Five Forces Analysis, management can

decide how to influence or to exploit particular characteristics of their industry.

Figure.4

PORTER’S FIVE FORCEMODEL

68

Source: www.themanager.org

1.Rivalry among existing firms

In Blood bag manufacturing industry TerumoPenpol has to face

competition from five companies, two of them are international market players. This

industry is now growing so TPL has to acquire more market share at the expense of

others.TPL has to maintain all its cost in a better way to ensure their products

marketability. Products must be standardized and differentiated to enjoy a competitive

advantage than the others.TPL has to take strategic stake in all its efforts to maintain

healthy competition. High exit barriers like compensation for labour in this industry

back lifts the firms from withdrawing their operations. TPL has to face diverse

competition to a great extent.

2.Threat of new entrants

As blood bag manufacturing industry is linked with pharmaceutical

industry and thereby health care sector. Government acts as a regulator of all these. So

government policy and regulations are important entry barriers for the new comers.

The cost incurred for the product in its various stages may affect the new entrants.

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Product differentiation characterized by Brand image, Customer loyalty, and product

attributes etc are also taken into account in case of fresh entry. Monopoly elements

such as technology, effective control over raw material supplies, distribution channels

etc play a major role. Another hard nut for the new comers is the high capital

intensive nature of the industry.

3.Threat of substitutes

The producers of the substitute products try to capture market share through

any means. In the case of TPL,lt offers flexibility in product features, delivery

schedule etc to keep in touch with the real pulse of the market. So TPL enjoys a safe

position in the industry till date.

4.Bargaining power of Buyers

Like all other industries in blood bag manufacturing sector also buyers are

the potential competitors. Buyers have different degrees of bargaining power which

include forcing down prices, bargaining for higher quality etc.Since inception TPL

provides high quality, standardized and differentiated products with reference to the

buyer preferences.TPL’s product suits the buyer in terms of total cost. While

analyzing the market trends for the past years we can say that TPL enjoys customer

support all the way. From this we can interpret that TPL’s product must deliver

profitability factor to the buyer every time.TPL always tries to keep the buyer

properly informed about all the aspect of its products and services.

5.Bargaining power of suppliers

The bargaining power of suppliers is closely linked with the qualitative

aspects of the raw material supplied by them. The product supplied must be

standardized and differentiated and also it suits the buyer’s need. The presence of

switching cost is the another factor determining bargaining power of suppliers. The

extend of relationship between the company and the supplier is the another factor

determining the supplier’s bargaining power. In this case TPL possess a fair

relationship with their vendors.

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The relevance of the product supplied by the vendor in TPL’s production process is

also goes in connection with the buyer’s power of bargaining. The next point under

the same consideration is the extend of concentration and domination of the

concerned supplier in the industry.

FINDINGS

1. Terumo Penpol is the India’s largest manufacturer of Blood Bags and its part

of the Terumo Corporation.

2. They offers customers a wide range of Blood Bags and Blood Bag

Equipments and also products to meet specific requirements.

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3. The company has a sound financial position and a stable management.

4. The product quality and standard is in line with Terumo Penpol brand image.

5. The company believes in innovation, and produces a wide range of products.

6. The products of Terumo Penpol have high demand in domestic and

international market.

7. The company has good sales network of branch and higher number of

installations with strong customer base.

8. It maintains very good after sales service with own service networks.

9. Terumo Penpol enjoys experienced financial services and strong customer

relations.

10. The company has a lack of complete product range – refrigerated centrifuge

and cell separator.

11. Terumo Penpol blood bags are highly priced compared to indigenous product

and certain imported brands.

12. There is servicing difficulties of blood bank equipments because the

unavailability of Technicians.

13. The company faces servicing delays and additional cost in closing complaints.

14. TPL serves the community by complementing the growth & success of

business with contribution towards the social, environmental and financial

aspects of the society.

SUGGESTIONS

1. Measures like adoption of new technology, which reduces the cost of

production, can in turn reduce the price of product.

2. Improvised services to blood bank equipments can reduce the exporting

difficulties for the same.

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3. Proper implementation of company’s quality policy may help to reduce

complaints based on quality of products.

4. Counter offers to that of competitors and reduced price may help to withstand

the competition in the domestic as well as international markets

5. Timely servicing and smooth handling of customer complaints can reduce

additional cost in closing complaints.

6. Innovative and value added features in the products might contribute to an

increase in the existing potential market.

7. The appointment of technicians will reduce the the servicing deifficulties.

CONCLUSION

Terumo Penpol is the India’s largest manufacturer of Blood Bags and

its part of the Terumo Corporation a Japan Company having its presence over 150

countries. The company is one of the largest producer of blood bags in Asia, other

73

than Japan with a capacity of 13 million Blood Bags. Terumo Penpol Ltd (TPL) has

opened its new factory premises on 28th May 2008 and this will enable the company

to double its production capacity from the existing 13 million.A significant portion of

this output is exported. The company’s strategy for growth envisages further

expansion of capacity, modernisation of processes, adherence to strict quality

assurance protocols and a drive to boost efficiency in manufacturing. TPL has

successfully launched a whole range of medical electronic products for use in blood

transfusion centres and blood banks designed to significantly enhance safety, quality

and efficiency of blood transfusion.

BIBLIOGRAPHY

Department Manuals

Direct Interviews

Annual Reports.

Books

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1. Aswathappa K. 1999, Human Resource & Personnel

Management ,Newdelhi,

Tata McGraw – Hill Publishing Co. Ltd.

2. Kothari C.R.  2004, Research Methodology Methods&Techniques,Newdelhi,

New Age International Publishers.

3. Kotler   Philip  2002, Marketing Management,Newdelhi,

Prentice – Hall of India Pvt. Ltd.,

WEBSITE

www.terumopenpol.com

www.terumo.com

www.wikipedia.com

MANUALS

Annual reports

Department Manuals

COMPARATIVE BALANCE SHEET AS AT 31 ST MARCH 2010

PARTICULARSSCHE-DULE

As at As at31 Mar 2009

(Rs)31-03-2008

(Rs)

Sources of funds      Share holders fund       Share capital 2 128,308,000 128,308,000 Reserves & Surplus 3 269,186,953 163,340,509

75

Loan funds       Unsecured Loans 4 293,761,529 56,345,031Deferred tax liability (Net) 18(2) 5,657,033 9,852,094

696,913,515 357,845,634    Application of Funds      Fixed assets       Gross block 5 441,683,742 412,371,420Less : Accumulated depreciation   229,058,739 197,084,054 Net block   212,625,003 215,287,366Capital work in Progress   15,724,409 10,928,343    228,349,412 226,215,709Current assets, loans and advances      Inventories 6 123,729,757 67,638,676Sundry debtors 7 182,080,905 110,348,771Cash & Bank balances 8 321,783,096 55,703,577Loans & Advances 9 22,464,174 32,600,093    650,057,932 226,291,117Less : Current liabilities and provisions

     

Current Liabilities 10 165,001,167 116,590,977Provisions 11 16,492,662 18,070,215  181,493,829 134,661,192Net Current Assets 468,564,103 131,629,925 696,193,515 357,845,634

 

Products:

Terumo single blood bags

76

Terumo double blood bags

Terumo triple blood bag

Terumo quadruple blood bags

77

Terumo penta blood bag

Tube Sealer

78

Platelet Agitator Incubator

Terumo Automatic Component Extractor

79

ABBREVIATIONS

Asst : Assistant

AM : Area Manager

QC : Quality Control

QMS : Quality Management System

RM : Regional Manager

ZH : Zonal Head

BBF : Blood Bag Factory

DM : Deputy Manager

DGM : Deputy General Manager

ED : Executive Director

GMP : Good Manufacturing Practice

HRD : Human Resource Development

HOD : Head of the Department

LC : Logistic Coordinator

LE : Executive (Logistic)

MIS : Management Information System

PAD : Personnel and Administration Department

PED : Production and Engineering Department

PO : Purchase Order

QAD : Quality Assurance Department

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