Eboni Meldrum *Compassion*Commitment*Excellence*3900 N. Damen Ave. #310 Chicago, IL 60618 • 618-406-4554 • eboni81@hotmail.com

Qualifications Summary: Customer-focused team player with over 13 years experience providing administrative support, effective time management and problem solving in fast-paced environments. Self-motivated with a proven track record of planning, organizing & team building. Proficient with Microsoft Office applications, Internet Research and Social Media strategies.

Professional ExperienceCustomer Service Representative & Shipping/ Receiving ManagerDavid’s Bridal, Chicago, IL Jan 10 - present

Focus on customer needs while working in a fast paced environment Maintains multi-line phone system & excel at prioritizing tasks resulting in a promotion in 5 months 200% Increase in storage space in 2 months since promotion

Server/TrainerCollege Inn, Denver, CO Dec 06 – Dec 09

Delivered excellent customer service to all patrons resulting in awards received Selected to train new associates about customer service expectations and day to day operations

Event CoordinatorNgaathage Development Project, CU Denver Jan 09 – Aug 09

Responsible for capturing all ideas and action items in team meeting & distributing to relevant team members

Managed event calendar for non-profit student group and created event flyers for group activities Took initiative to lead the research, design & development of group logo to accurately represent

purpose of the group and increase awareness and visibility on campus Responsible for planning an on-campus fundraiser to ensure a quality experience of all attendees at

Spring Fling 2009

Server/TrainerTavern at Lowry, Denver, CO May 06 – Dec 06

Recruited as a part of the opening staff and excelled resulting in promotion to Trainer almost immediately

Successfully planned special events from start to finish, ensuring a positive dining experience for all patrons.

Server/Trainer/HostHard Rock Café, Denver, CO May 03 – July 05

Delivered excellent customer service to all patrons resulting in awards received for sales competitions Selected to train new associates on customer service expectations and day to day operations

EducationBachelor of Arts; Communications with Certification in MediationUniversity of Colorado Denver