my resume

Appropriate Legal Entity

Syed Faizuddin Misbah 12-2-419/13 Alapathi nagar lane 1 Hyderabad, Telangana 500028

India T +91 9989777271

M +91 9292853487 [email protected] EDUCATION

Osmania University (St. Mary’s college) 2006-2009

Bachelor of Science, (Biotechnology, Biochemistry, Chemistry) ENGLISH PROFICIENCY: TOEFL: 101.0, IELTS: 7.0, PTE:66

Coordinated and also procured sponsorship

successfully for the annual intercollegiate

festival (Prerna 2008) at St. Mary’s College

At St Mary’s participated in the workshop on

Bio techniques with Ventura institute of

Biosciences.

EXPERIENCE

Business Location From-To

Dreamland Resort (Family business) Hyderabad, Telanagana July 2013 – current

GE Capital Hyderabad, AP May 2007 – June 2013

Currently working at Dreamland Resorts:

Managing construction and maintenance workforce

Public relations and marketing

Worked in GE in various roles:

Workforce Planning Specialist for multiple clients such as

PayPal, GAP.Inc, Amazon, American Eagle, Modell, Meijer, Dicks sporting goods, Triage, SHOPNBC,

Store, GE Personal finance, IKEA, Men’s wear house, LOWES, Care credit, Home finance, Kirkland,

GE money master card, Mervyns, Wal-Mart apps, wards, RSF top gun, Affinity and GE Payment

solutions

SME (subject matter expert), Escalation help desk (Supervisor), skip trace

Collector for early stage collection for JC Penney credit card

EXTRACURRICULAR ACTIVITIES: writing poems & articles to spread awareness (mostly current affairs).

GE Capital Capital – Retail Finance GEC RF – Global Services IN Syed Faizuddin Misbah Work Force Planning Specialist Scheduling, Reporting and Analysis

Global ID: 324024180 I Labs Hyderabad Technology Center, Block-1D, Plot No. 18, i-labs Technology Center Hi-tech City, Madhapur,

Hyderabad, Andhra Pradesh 500081 India T +91 9989777271 [email protected]

This is my GE internal resume for further clarity.

Syed Faizuddin Misbah

Assignment

Position Title: Workforce Planning Specialist, Global ID: 324024180 PD-100

Industry: GE Capital Work Location: Hyderabad (CNF8) IN

Business: Capital - Retail Finance Manager: Geo Francis

Sub Business: GEC RF - Global Services IN HR Manager: Rasika Tamboli

Organization: GEC RF - Operations - IN - Dotted Line Mgr:

CCS Call Scheduling 3

Function: Financial Services Operations Addl Reviewer

Job Family: Scheduling, Reporting and GE Service: 5

Analysis

GE Band: OTHSAL Date of Hire: 14-M ay-2007

Education

University/College Degree Major Location Osmania University (St. Mary’s

college) Bachelors of Science

Biochemistry, Chemistry, Biotechnology

Hyderabad, Telangana, India

Pre-University/High School Location

Sri chaitanya jnr college (intermediate) Narayanguda, Hyderabad

Children’s Paradise High School Mehdipatnam, Hyderabad

Employment History

Business Position/Manager Function/Location Band

Capital - Retail

Finance

Workforce Planning Specialists/

Francis, Geo

Financial Services Operations/

Hyderabad (CNF8) IN

OTHSAL

Capital - Retail

Finance

Process Developer – 200/ Shivani

Somani

Financial Services OTHSAL

Capital - Retail

Finance

Process Developer – 100/ Sara

Moosa


Capital - Retail

Finance

Process Developer/ Sumeet

Sukhani


Capital - Retail

Finance

Process Associate/ Srikumar Bagri Financial Services OTHSAL

Job Description Working with GE has been a wonderful learning experience. I joined GE as a part time Process associate in May 2007 and with steady and promising performance got promoted as a Process Developer – 200 in March 2010. On completion of my studies I became a full time employee of GE. And then I was assigned a new role as Workforce planning specialist. As part of Workforce planning and analysis team some of our Key responsibilities are as follows:

Reconcile Head Count in FTE (Full time equivalent employee) Tracker.

Record LOP (loss of pay)/Attrition, FT(full time)/PT (part time) in FTE Tracker

Track 6th Day and Shift Extension. Provide timely and accurate Payout inputs to HR (Human resource).

Execution of Schedule change, Vacations

Reports sent within TAT (turn around time) and Accuracy

Control Shrinkage and drive Ops (operations) to meet monthly target. Analyze and reduce Shrinkage Abuse / Downtime

Also includes maintaining GE Money Servicing Database for Retail Consumer Finance RCF

Team alignment Validation.

Real time Monitoring CMS for Staffing, Call Waiting, Downtime, Skill Changes. Timely & Appropriate

Escalations to OPAM & Stakeholders

Tracking and updating Unscheduled Absenteeism Past Responsibilities Prior to workforce, I worked as a Subject Matter Expert for the new hire batch, where I was a liaison between the associates and the PCM (manager). Some of the key responsibilities are as follows:

Train new hires

Handle Escalations and mentor new hire bridge batch to improve their working efficiency.

Side Barging with the new hires and provide feedback to enhance their performance also identify and work on their key areas of development.

I joined GE as a part time process associate for JC Penney credit card and handled In-bound and out-bound collection calls.

Handling customer’s concern not as a collector but as a financial advisor.

Making sure that account doesn’t go further delinquent by offering payment plans and waving late fees.

Also worked for a manual process where our primary goal was to identify high balance accounts without contact numbers and skip trace customers to meet portfolios targets. This was very critical for the business because balance moved even on one account could change sites standing in monthly and annual report. Leadership acknowledged my dedication by felicitating me with number of awards. Also I was awarded for out of the box Thinking and for submitting multiple process improvement ideas.

Initiatives Led initiative of simplifying various procedures by reducing duplication and also encouraged operation

team to use necessary tools to avoid manual process. Automation and 100% penetration in tools usage

was achieved by sending innovative email explaining how easy procedure is. Displayed below are the

slides created by me for operations team.




As an initiative collaborated with the Leadership team to form GEOS action team and worked on the

feedback provided in the GE Opinion Survey (GEOS) by operation team. As part of GEOS action team

worked on two key areas Globalization and Simplification. In workforce I was responsible for rolling out

contest to increase interaction, engage team members from different sites (countries) and also to

introduce teams to a GE’S new social networking tool COLAB. Displayed below is one of the contest

announcement slide.

Awards

My contribution at GE was acknowledged and appreciated in multiple town halls; recently in (Jan 2013) I received an appreciation for partnering, planning & executing Workforce planning town hall with Deirdre Allen (VP of Workforce GECRF). Some of the awards are as follows

Best in Class: Productivity Icon 2011

Certificate of recognition: Big Y award 07/08




I received recognition for the initiative of mentoring new hire for improving their performance and won clear thinker cutting edge award for November 2011 and then again Jan 2012.

Cutting Edge 2012 Cutting edge 2011

Big Y award 12/08 Outstanding Performance 2009:

I received an award from Site Empowerment Council for out of the box thinking and also for submitting a process improvement idea. The idea got implemented in Dec 2011 and received an acknowledgement from the Site Empowerment council (SEC) team. A high potential business impact idea got approved in March 2012.

Out of Box thinking

In 2011 I won a global connection contest at site level & visited our partner site at Canton Ohio for knowledge exchange program. There I got an opportunity to have a learning session with CCRP team (Customer complaint Resolution Portal), Dialer team, Process productivity team and stakeholders for genius portal (Knowledge database that can answer banking related queries). It was my privilege to visit our counterparts where not only did I learn but also contributed best practices, mentored peers, provided feedback, inputs to the support team and Canton site appreciated services rendered.

Trainings

Anti-money laundering

Unfair or Deceptive Acts

Legislative and Regulatory Act

Part 1 and 2

Bank Secrecy Act Truth in Lending Act - Reg. PCI Compliance awareness

Fair debt collection

Collections New Customer

Assistance

Conflicts of Interest Tool

Fair Lending

Customer centricity

Training for JC Penney

collection:

Fraud awareness Introduction to credit Cards

On Demand Training through Harvard mentor at GE

Business Case Development

Dismissing an

Employee Time Management

Difficult Interactions

Business Plan Development Negotiating Crisis Management writing skills

Career Management Stress Management Decision Making

Other trainings

International Health Basics

PREVENTING VIOLENCE

Getting Started with Excel 2010

Presentation skills

workshop

Life Safety Training Cyber Security Basics of MS Excel: Pivot table and pivot

chart

Presentation Skills excel certificate

I am curious to learn and explore. That helps me evolve and helps me see the bigger picture.

My curiosity helps me find new and better ways to do things. I am open to feedback that helps me

improvise. I believe learning is an ongoing process and every opportunity teaches us something new. Every

learning opportunity humbles me down and makes me realize how little I know.

Documents

my resume