MY1TM Survey: Leadership Competency Index and Internal ... · MY1TM Survey: Leadership Competency Index and Internal Customer Satisfaction Index ... Telekom Malaysia Berhad

MY1TM Survey: Leadership Competency Index and Internal Customer Satisfaction Index

© 2016 Willis Towers Watson. All rights reserved.

September 2016

Guide to Navigate 360 Portal

Telekom Malaysia Berhad

Key Reminder

© 2016 Willis Towers Watson. All rights reserved. Proprietary and Confidential. For Willis Towers Watson and Willis Towers Watson client use only. 2

• The URL Link for all employees involved in the 360 exercise is the same throughout theentire exercise. Specifically for participants, you can use either the URL Link in theContracting Phase email OR the Assessment Phase email to access the 360 portal

• Please keep the email with the URL Link OR save the URL Link in a word documentetc.

l Participants – refers to all employees that falls under Band 1 to Band 5 questionnaire

l Feedback givers – refers to any employees that has been selected by the participants tocomplete the 360 assessment (i.e. not all participants will be a feedback giver)

l Contracting Phase – participants to select their feedback givers

l Assessment Phase – feedback givers to complete assessment phase for participants

l At any time that you encounter any error on the online portal, please take a screen shotand a description of the error. This will allow us to trace the error and help us to correctthe issue.


For Band 1 to Band 5 employees onlyContracting Phase

Homepage Overview – Participant Responsibilities


• Participant Responsibilities: only for participants (i.e. Band 1 – Band 5)• For participants, you will select your feedback givers using the ‘Participant Responsibilities’ page



• Scroll to the bottom of the page, and you will find the table where you can select your feedback givers and monitor thecompletion status of feedback givers



• To add your feedback givers, select “My Raters”

Selecting Feedback Givers


• Once you click on the “My Raters” link, you should be taken to this pop-up screen and you will be able to manage your feedback givers by using these three buttons: -• Add Rater Remove Rater Edit Rater



• Click on “Add Rater” to start adding your feedback givers.



• You should see this pop-up screen for you to start adding your “feedback givers”.



Steps1. Choose the relationship of the feedback giver to

you (i.e. Superior)




you (i.e. Superior)2. Start typing their name or email address3. There should be a drop down list that appears

after the first three letters. 4. The list will further narrow down as you continue

to type in their name/email address.5. Click on the name / email address of the

individual you want to select as your feedback giver




you (i.e. Superior)2. Key in their email address3. There should be a drop down list that appears

after the first three letters. 4. The list will further narrow down as you continue

to type in their name/email address.5. Click on the name / email address of the

individual you want to select as your feedback giver

6. Their details should appear automatically under ‘LAST Name’ and ‘FIRST Name’

7. Confirm and ensure that the right person is selected, then click ‘Save’ and continue adding the rest of your feedback givers

8. Once you add the final feedback giver, click ‘Save and Close’

Selecting Feedback Givers – Error Message


Key Item to Note• If you continue to type, and their email address,

last name and first name do not appear – this indicates that their email is NOT in the employee data

• If you encounter the message ‘Bad Email Address’ – this indicates that their email is NOT in the employee data

• You will not be able to ‘Save’ the rater in this instance

Removing Feedback Givers


• To remove feedback givers, click on the name of the feedback giver you want to remove• Once selected, click on ‘Remove Rater’



• Once you select your feedback givers, it should be updated in the Participant Responsibilities Page under ‘No. ofFeedback Givers Selected’



• You can choose to do your Self-Assessment by clicking on “Do Assessment”



• You will be able to monitor the submission of assessments by your feedback givers

• Minimum No. of Feedback Givers Achieved : Status will only change to Yes if the number submitted has met the required minimum number of feedback required


For feedback givers onlyAssessment Phase

Homepage Overview – Rater Responsibilities


• Rater Responsibilities: for feedback givers to complete the assessments• If you have been selected as feedback givers, please complete the assessment using the ‘Rater Responsibilities’ page



• Scroll to the bottom of the page and you will see the list of all the assessments that you need to complete for individuals who has selected you as feedback giver



• Click on “Do Assessment” to complete the assessments

Survey Form


• Once you click on ‘Do Assessment’, the survey form that you need to complete will load

Survey Form – Submission Options


Towards the end of the survey, there will be 3 submission options for you to choose:q Submit – submit button will only be enabled once you have completed all ratingsq Save as Draft – to save survey form for later workq Cancel – to exit survey form without saving

Thank you


Willis Towers Watson (M) Sdn Bhd Menara Dion, #33-01 27 Jalan Sultan Ismail 50250 Kuala LumpurTel: +603 2381 6700

Disclaimer:This material is provided to Telekom Malaysia Berhad solely for their use, for the specific purpose indicated. It may not be modified or provided by Telekom MalaysiaBerhad to any other party without Wills Towers Watson’s prior written permission. It may also not be disclosed by Telekom Malaysia Berhad to any other party withoutWills Towers Watson’s prior written permission except as may be required by law. In the absence of our express written agreement to the contrary, Wills Towers Watsonaccepts no responsibility for any consequences arising from any third party relying on this presentation material or the opinions we have expressed. This material is notintended by Wills Towers Watson to form a basis of any decision by a third party to do or omit to do anything.

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MY1TM Survey: Leadership Competency Index and Internal ... · MY1TM Survey: Leadership Competency Index and Internal Customer Satisfaction Index ... Telekom Malaysia Berhad