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MYLAPS BibTag Decoder firmware
2.0 release notes and upgrade
instructions
Date: Februari 2012
Version: Q14022012-02
MYLAPS EMEA Office Haarlem Zuiderhoutlaan 4 2012 PJ Haarlem The Netherlands T +31 23 7600 100 F +31 23 529 0156 E [email protected] www.mylaps.com
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Content MYLAPS BibTag Decoder firmware 2.0 release notes 3 Introduction and reasons for update 3 Overview of Upgrade Process and Steps 4 What do you need? 4 Registering the Decoder 5 Downloading the Firmware 8 Support 13
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MYLAPS BibTag Decoder firmware 2.0 release notes and instructions
Introduction and reasons for update
MYLAPS is constantly working to improve its products to ensure the highest quality level now
and in the future. To ensure that all systems operate correctly, regular firmware updates of
every system are necessary.
Below are the improvements implemented in firmware 2.0
Implemented a new operating system: Linux kernel V2.6. This operating system is the foundation on which we will further improve the BibTag system.
Beep type setting (the choice between single and continuous) is now possible via Toolkit 2
Number of buffered beeps in “Single beep” mode has been limited to 10 (was 100)
Fixed an issue that caused the modem to disconnect from the GSM network when
experiencing high data throughput
Fixed an issue where it was possible that the modem would not reconnect after it had disconnected from the CCnetServer
Fixed an issue where the modem would need a power cycle after it experienced a SIM-card error.
Fixed an issue where the internal readers would not startup when powering on the BibTag decoder.
Good to know
Make sure to check your settings as the decoder will revert to factory defaults, don`t forget to set:
o Number of antennas o Profile o Time zone o GSM settings (write these down before updating!) o Time Between Same Chip
After the update firmware 2.0 will show „Firmware expired‟ until GPS lock.
The decoder cannot be switched back to firmware 1.3, this is because the operating system is different.
Warning: Make sure you have extracted all data from the BibTag decoder before updating the firmware as all data / files will be cleared. Although updating is easy, it is strongly recommended that you update your Decoders well ahead of a race and not on a race day! Make sure the BibTag decoder is connected to mains power before updating your decoder If for some reason the update fails, make sure not to switch off the BibTag system. Just try it again until the update is fully completed.
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Known issues
The GPS/GPRS modem may not startup when reconnected to the BibTag decoder within 10 seconds of a disconnection. Workaround: Make sure to wait 10 sec before reconnecting the GPS/GPRS modem, do not disconnect / reconnect your GPS/GPRS modem during an event.
Support
In case you encounter any issues, please contact your sales office:
MYLAPS EMEA Office Haarlem MYLAPS Americas Office
Haarlem Atlanta
The Netherlands USA
Tel: +31 23 7600100 Tel: +1 (678) 816 4000
E-mail: [email protected] E-mail: [email protected]
MYLAPS Japan Office MYLAPS Asia Pacific Office
Tokyo Sydney
Japan Australia
Tel: +81 3 5275 4600 Tel: +61 (0)2 9546 2606
Email: [email protected] Email: [email protected]
We are able to help you by using the Team Viewer tool ( http://www.teamviewer.com ) if
necessary.
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Overview of Upgrade Process and Steps
In order to upgrade your BibTag Portable Decoder you need to complete the following steps.
For more detailed instructions, please see the screenshots following this overview. 1. You need to register each Decoder individually because the firmware takes the MAC address
into account.
2. Registration of the Decoder requires a support account (separate from the MYLAPS
Partner Site account). This account can be created during the registration of the Decoder.
3. Once you have registered, you can download the, MAC address specific, .EXE (program)
file(s).
4. Save the executable to your PC (for example on the desktop).
5. Connect the Decoder to the same network that your PC is connected to.
6. Start the Decoder.
7. Start (double click) the executable for the connected Decoder.
8. Follow the on-screen instructions.
9. The Decoder will restart.
10. Go to the menu-option General Firmware on the Decoder to check the firmware version
equals 2.0
11. Upgrading will take approx. 15 minutes per Decoder.
12. Final check: power up the system and validate the update process by checking if a tag is
being read correctly.
Make sure to write down the GSM settings as this data will be set to factory default:
Communication -> GSM Settings: o APN o Username o Password
What do you need?
• PC (Windows only) connected to the Internet.
• The MYLAPS BibTag Decoders, including an Ethernet cable.
• The MAC address of each Decoder, which looks like 00-04-B7-XX-XX-XX
o Printed on the inside of the cover of the Decoder.
o Go to menu „EA/SerialNr‟ by pressing twice the button.
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Registering the Decoder
• First you need to create a support account; you can register all of your Decoders in
one account.
• Open your Internet browser and go to url:
http://www.MYLAPS.com/index.php/detect/Websites/B2B/run/support/bibtag_syste
m/my_decoders
Or navigate there on the http://www.MYLAPS.com website:
• Products & Support For Timers & Organizations Run
• Support -> BibTag System My Decoders
• Enter your Username and Password. If you do not have an account yet, please select „Register‟.
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• Enter the details as requested.
• Press Submit.
• You will receive a confirmation email.
• Select My Decoders (You may have to login first, using your newly created account).
• Select „ Click here to register a new decoder‟.
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• For each Decoder enter the MAC address in the Serial Number (EA) form boxes and
press Submit.
• For a 2nd
and following Decoders, overwrite the MAC address in the form and press
Submit.
• To get an overview of your registered Decoder(s) Click on „My Decoders‟.
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Downloading the Firmware
• Select the Decoder you want to update.
• Press Download.
• The name of the executable file has format “Update
0004B7XXXXXX v2.0.XXX.EXE”, where „XXXXXX‟ are the last digits of the MAC
address of the Decoder and „XXX‟ is the subversion number of the firmware.
• Depending on your Internet browser and operating system, you will get a screen like:
• Save the file by selecting “Save” (depending on your Internet browser). • Select the location to save the file to where you can find it again; for example the
desktop. • Your Internet browser might display warnings about downloading (exe) files.
Ignore these warnings. • The picture below shows the download result using the Internet Explorer Internet
browser.
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• Make sure your MYLAPS BibTag Portable Decoder is fully charged or connected to the mains.
• Connect the Decoder via Ethernet to the same network as your PC, with either one of
the two Ethernet port connectors found on the Decoder. You can accomplish this
using two ways:
1. You can attach the Decoder to your network over an Ethernet hub or switch.
2. You can attach the Decoder directly to your PC.
If you have chosen option 2, connecting directly, please note that acquiring the DHCP
settings can take as long as 5 minutes for your PC. Please be sure your PC is set to acquire
an IP address over DHCP. • Turn the Decoder on and wait until the Decoder has started up.
• If there are no mats attached to the Decoder, it is possible that the error light of the
Decoder will be on. This is not a problem for upgrade process.
• When the Ethernet cable is connected to the network and the Decoder, the lights of the
Ethernet port on the Decoder should show signs of activity.
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• On your PC select and open the downloaded firmware upgrade file from the saving location.
• Ignore the (Microsoft) warnings regarding the fact that the file has been downloaded from the Internet.
• If the above message appears, click „Run‟
• The following screen is shown, including the MAC Address (in this example
00-04-B7-XX-XX-XX) and the Firmware version 2.0.XXX.
• Select Next
• If you have Windows Firewall running, you may get a notice. Click on „Unblock‟, which
usually is the second option.
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• If the Decoder was found on the network, you will see the following screen:
• Select Next
• A progress bar is shown:
Note 1: If for some reason the update fails, make sure not to switch off the BibTag system. Just try it again until the update is fully completed. Note2: If you do not see the progress bar running, there might be a problem in the local network. Try to determine if the Decoder has an IP address within the same range as
your PC. You can check the IP address on the Decoder by pressing the button once. A network switch or hub could also cause a problem. Try to use another
network switch or hub or connect the Decoder directly to the PC.
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• The Decoder will display „Flashing…‟
• Once completed, you will see the following screen on the PC.
• The Decoder will start the update automatically
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• Select „Close‟ on the application.
• The Decoder shows the new firmware version at start-up.
• IMPORTANT: In order to activate properly, you need to switch profile and back; So in
case your system is configured to be:
• „Main‟, please switch to „Backup‟ and back to „Main‟.
• „Backup‟, please switch to „Main‟ and back to „Backup‟.
You can do this on the Decoder by following Timeline Profile and using to choose
‟Main‟ or „Backup‟, then confirm with .
• From the main menu you can always verify the version by selecting the button 3 times.
• IMPORTANT: Finally, turn the system off and on again and validate that your
system is working properly by scanning a tag. Check if the tag is read correctly by the
system.
• IMPORTANT: Don‟t forget to set back your GSM settings to the settings you wrote down
earlier in the update process. If by accident you lost the APN information please check
http://www.taniwha.org.uk/gprs.html on APN settings for most providers.
Support In case you encounter any issues, please contact your sales office:
MYLAPS EMEA Office Haarlem MYLAPS Americas Office
Haarlem Atlanta
The Netherlands USA
Tel: +31 23 7600100 Tel: +1 (678) 816 4000
E-mail: [email protected] E-mail: [email protected]
MYLAPS Japan Office MYLAPS Asia Pacific Office
Tokyo Sydney
Japan Australia
Tel: +81 3 5275 4600 Tel: +61 (0)2 9546 2606
Email: [email protected] Email: [email protected]
We are able to help you by using the Team Viewer tool ( http://www.teamviewer.com ) if
necessary.
