myPOS ar EN Smart N5 user manual

myPOS Smart Technical Specification & Warranty

myPOS Smart N5

User Manual myPOS Europe Ltd.

EN myPOS Smart N5user manual

mypos.com

Table of ContentsIntroduction .................................................................................................................................. 2

Scope 2

Activation ...................................................................................................................................... 3Activation code 4

Getting started .............................................................................................................................. 5Learn about your device 5Home screen 5Status bar 6Notification panel 6Quick Settings 7

Manage your device ...................................................................................................................... 8Device settings 8Configuration update 9System update 9Send log from terminal 9APN Settings 10

Accepting payments and even more .............................................................................................11Built-in apps 11Accept payments 12Smart card 12Magnetic stripe card 13Contactless cards 13Accept card-not-present (MO/TO) transactions 14Sell and accept payments with Private Label GiftCards 14Send payment request 14Mobile Top-up 14

Warranty and return policy ..........................................................................................................15Replacement of myPOS package with defect 15Important: disposal 15

For more information ................................................................................................................... 15

myPOS Smart Technical Specification & Warranty (Updated March 2018) | page 2myPOS Smart N5 User Manual | page 2

Introduction Your new myPOS Smart N5 device is a revolutionary mobile terminal for accepting payments with credit, debit cards and mobile wallets, in store and on-the-go.

To start using your Smart N5 device, you need to open a free e-money account at www.myPOS.eu and then activate the myPOS Smart N5 device.

If you need more than one device for your business, you can purchase and activate additional myPOS devices. The funds from all devices will be transferred to your myPOS account.

ScopeThis user guide contains detailed information about your myPOS Smart N5 device and instructions how to accept credit and debit card payments. Below you can find a quick overview of the guide:

• Activation of your device

• Getting started - learn more about your device

• Manage your device - settings and update

• Accepting payments and even more - available services and built-in apps

• Warranty and return policy

The Quick User Guide does not include information about the technical specifications of the device. It is is provided separately in the myPOS Smart N5 Technical Specifications & Warranty document.

Related documentationThe latest version of this Quick User Guide can be found online at: https://www.mypos.eu/en/devices/smart-n5

https://www.mypos.eu

https://www.mypos.eu/pdf/recources/myPOS-SmartN5-TechSheets-en.pdf

https://www.mypos.eu/pdf/recources/myPOS-SmartN5-TechSheets-en.pdf

https://www.mypos.eu/en/devices/smart-n5


ActivationEvery myPOS Smart N5 device has a unique serial number. During the activation, myPOS links the serial number of your myPOS Smart N5 device to your myPOS account. Once your new myPOS Smart N5 device is activated, every transaction accepted with it, will be credited to your myPOS account.

You can link more than one myPOS device to one e-money account. In this case, the payments accepted with all myPOS terminals will be credited to the same myPOS account.

Your myPOS Smart N5 device needs to be activated before you can start using it. To be able to complete the activation process, the device must be connected to the Internet. Your myPOS Smart N5 can use the Internet connection of a wireless router or a SIM Card.

Follow these simple steps to activate your device:

1. Turn on the device

2. Choose device language

3. Choose type of connection:

• To connect to a Wi-Fi network, turn on the Wi-Fi connection to see all available networks. Once successfully connected to a network, you can proceed with the activation by tapping DONE.

• To connect to the Internet via the SIM card, turn off the Wi-Fi connection. If the SIM card is already inserted into your device your myPOS Smart N5 device, it will automatically connect to the Internet. As soon as it’s successfully connected, the SKIP button will appear. You can proceed with activation by tapping on SKIP.


Activation codeThe activation is a one-time process and requires an activation code generated by myPOS to be entered manually on your myPOS Smart N5 device.

If you do not have a myPOS account, please register at www.myPOS.eu and follow the instructions.

If you have a myPOS account, please log in to your account and go to menu Devices > Activate your device and follow the steps:

Step 1: Enter the activation code on your myPOS Smart N5 device and press „ACTIVATE“. Your device must be connected to the Internet to complete the activation process.

Step 2: Upon successful activation, your myPOS Smart N5 device will restart automatically.

Congratulations! Your new myPOS Smart N5 device is now activated and ready to be used. You can find the new device listed in your myPOS account, menu “Devices”.

Note! You can change the selected device language and connection type at any time through the Settings app.

Once your myPOS device is activated, it is permanently linked to your myPOS account. Even if the device is stolen or lost, any processed payment transaction will be credited to your account. In case your device is lost or stolen, please inform our Customer Support Centre immediately.

https://www.myPOS.eu


Getting startedLearn more about your new device’s hardware, assembly procedures, and how to get started.

Learn about your device

Home screen

NFC reader

Display and touch-screen

Volume bu�on

Turn ON / Turn OFF bu�on

USB slot for chargecable

Magne�c stripe card reader

Chip card reader

Receipt printer

Hide naviga�on bar Back

Status bar

App shortcuts

HomeRecentapps


Status barThe Status bar at the top of the Home screen provides device information (such as network status, battery charge, and time) on the right side and notification alerts on the left.

Notification panelYou will receive notifications about Configuration or System updates in the Notification panel. You can access it from the Home screen.

1. Drag the Status bar down to display the Notification panel.

2. Swipe down the list to see notification details.

• To open an item, tap on it.

• To clear a single notification, drag the notification left or right.

• To clear all notifications, tap Clear all.

3. Drag upward from the bottom of the screen or tap Back to close the Notification panel.

Signalstrength

Bluetoothconnec�on

Ba�eryWiFiconnec�on


Quick SettingsThe Notification panel also provides quick access to functions, such as Wi-Fi, Bluetooth, Display brightness and allows you to quickly turn them on or off.

To view and adjust the additional Quick settings:

1. Drag the Status bar down to the bottom of the screen to display the Notification panel.

2. Change the brightness of the display or tap on any icon to turn the functionality ON or OFF or see additional features.

By holding the ON/OFF button, you can access the following quick settings:

• Power off – tap to shut down the device

• Reboot – tap to reboot the device

• Airplane mode – tap to enable or disable the option

• Silent mode – tap to switch to Silent or Vibrate mode or activate the sound of your device


Manage your device

Device settingsYou can check or change the following settings of your myPOS Smart N5 device using the Settings app:

• Language – change the language of your device. Please note that this will effect not only the device interface but also the language of your print outs (receipts and reports)

• Check connection – check your connection to the myPOS server

• Connectivity – change the connection type of your device (WiFi and Bluetooth)

• Sound – manage device sound volume or turn device sound ON or OFF

• Display – manage your device Home screen (Layout and Wallpaper), change sleep time and display brightness

• Memory & Storage – get information about memory and storage (System data, User data and Available space)

• Print a test receipt

• About device - get information about device Name, Billing descriptor, TID, Last STAN, Software version and Last date of update

• Software update – in this menu you can check if there are any available updates of the system apps, such as myPOS OS, App market, Payment app, Settings app, Launcher). Keep your software up to date to get the best from your device. Latest software versions will help your myPOS Smart N5 device run more quickly and efficiently, enable new features, fix bugs and prevent security vulnerabilities.

• Reset - reset your device and start using it with a different Outlet or myPOS account. Please have in mind that this will restore your default device settings and you will no longer be able to accept payments. To start using your device again, you will need to activate it.


Configuration updateSome of the changes of your device, made through your myPOS account, need additional update to take effect. In these cases, you will receive a notification for Configuration update. All you have to do is tap on the notification - the Settings app will open. Tap on Configuration update and wait until the update is downloaded and installed.

In some cases, configuration updates will be sent from myPOS Europe Ltd. in regard to newly released features and functionalities. Keeping your software up to date is important to get the best from your device.

System updatemyPOS Smart N5 Devices come with 6 system apps:

• myPOS OS app

• AppMarket app

• Payment app

• Settings app

• Launcher app

• myPOS Remote

Each time when there is a new version available for one off the apps installed you will receive notification. All you have to do is to tap on the notification and the Settings app will open. Tap on Download and then tap Install to install the update.

Send log from terminalTo send log from terminal, enter the Settings app, select About and press the 3 dots in the top right corner. After that, press Send log.


APN Settings1. Drag down Quick settings and click on Mobile network

icon

2. Select MORE SETTINGS

3. Press the 3 dots in the top right corner and select Cellular networks

4. Select Access point names

5. Press + in the top right corner

6. Enter the APN settings (Please, contact your network operator to get the APN settings)

7. Press the 3 dots in the top right corner and choose Save

8. Select the entered APN


Accepting payments and even more

Built-in appsWe ship myPOS Smart N5 devices with eight apps:

Payment app Accept POS payments in a quick, innovative and secure way, track activity and generate reports.

Private Label GiftCard appTurn your products and services into gifts. Load, activate and accept payments with Private Label GiftCards hassle-free and within minutes.

MO/TO Payment app Accept card-not-present transactions with ease, track activity and generate reports.

Register app Turn your myPOS Smart into a full-featured ECR (cash register) with the Register App.

Top-up appTop up prepaid services offered by more than 700 mobile operators in 141 countries across the globe.

Settings appChange your device settings with just a few taps.

Payment request appRequest money from around the world by sending a payment request link by SMS or email.

App MarketOne-stop shop for business applications, designed exclusively for myPOS Smart.

You can find detailed information about each app’s functionalities in myPOS Smart N5 Built-In Apps User Guide.

https://www.mypos.eu/pdf/recources/myPOS-SmartN5-AppsGuide-en.pdf


Accept paymentsYour myPOS Smart N5 device supports payments with magnetic stripe, CHIP & PIN and contactless.

Smart cardIf the card has a CHIP, at the screen for presenting card insert the card into the bottom reader with the CHIP facing towards the keyboard. If the card is not recognised, an error message will be displayed. Smart cards usually require a PIN code to confirm the transaction. If a PIN code is required, ENTER PIN screen will be displayed.

The myPOS Smart N5 device will initiate the transaction authorization process by communicating with myPOS. The Processing screen will indicate that the procedure is not completed.

If the transaction is approved by the issuer, confirmation message “TRANSACTION IS APPROVED” will be displayed. At this point, you can remove the card from the reader and return it to the customer.


Magnetic stripe cardMagnetic stripe cards are swiped with the magnetic stripe facing up through the reader located at the top side of the myPOS Smart N5 device.

Make sure that the card is inserted properly and the bottom of the card runs firmly and at even speed. The speed of swiping the card must not be too slow, as this can sometimes cause problems. If a PIN code is required, ENTER PIN screen will be displayed.

If a chip card is swiped, the app will display a screen with instructions that the card should be inserted into the chip reader.

The myPOS Smart N5 device will initiate the transaction authorization process by communicating with myPOS. The Processing screen will indicate that the procedure is not completed. If the transaction is approved by the issuer confirmation message: “TRANSACTION IS APPROVED” will be displayed.

Contactless cardsHold the card (or smartphone) approximately 3cm above the NFC reader of your myPOS Smart N5 device. When the contactless reader recognises the card, the four-color indicators will flash. If the card is successfully read, all four indicators will be on. After you hear a beep, you can remove the card and return it to the customer.

If the card requires a PIN code, ENTER PIN screen will be displayed.

For step-by-step instructions how to accept payments please refer to myPOS Smart N5 Built-In Apps User Guide.



Accept card-not-present (MO/TO) transactionsWith your myPOS Smart N5 device you can accept debit and credit card payments over the phone or by email, no matter where your customers are. It’s convenient and time-saving to get paid using the MO/TO app on your device. All you have to do is fill in your customer’s card details and the due amount.

Find step-by-step instructions how to accept MO/TO transactions in the myPOS Smart N5 Built-In Apps User Guide.

Sell and accept payments with Private Label GiftCardsWith the Private Label GiftCard app, you can load and check GiftCards balance. The app is pre-installed on the myPOS Smart N5 devices and includes the following features:

• New GiftCard sale – load cards in seconds

• Void of GiftCard sale - void a sale at any time (if the card is not yet activated)

• Check GiftCard balance

• Accept payments and issue Refunds with Private Label GiftCards

• Track activity and generate reports

And even more! You can pay with Private Label GiftCards in all apps on your device. You can issue refunds and make MO/TO transactions as well.

Send payment requestPayment Request is an innovative online payment feature which enables you to remotely accept payments from your customers. You can send a Payment Request link by SMS or email. To send a Payment request, you just need to еnter the mobile number or email address of the recipient, the amount and tap SEND. We will generate and send a payment link to your customer. Your customer clicks on the link and completes the payment on a secure checkout page. The funds will be instantly settled to your myPOS e-money account.

Find step-by-step instructions how to send a Payment request in the myPOS Smart N5 Built-In Apps User Guide.

Mobile Top-upThe Top-up service allows you to recharge or buy airtime for a variety of prepaid mobile services worldwide. Аll you need to do in advance is to make sure you have sufficient funds in your settlement account for the specific device. Your customer pays in cash and you provide a paper or electronic receipt for the service. Here’s how it works:

• Enter a phone number that your customer wants to top up

• Select a service provider from the list

• Choose a top-up amount

• Review all details and confirm

• Receive commission instantly in your myPOS account

For step-by-step instructions how to make Top-ups please refer to the myPOS Smart N5 Built-In Apps User Guide.





Warranty and return policy Important: The product, including myPOS Smart N5 device and myPOS Business card (“the product”) is not covered by Consumer law, including EC Directives on Consumer Protection and Distance selling Directives. This product is not designated to consumers, meaning any natural person who is acting for purposes, which are outside his trade, business, craft or profession. This product represents financial services and is designated only for accepting of payments for services or goods offered by natural or legal persons with a legal business activity, acting as professionals, sole traders, traders, merchants, self-employed or otherwise selling goods or services.

Replacement of myPOS package with defect• Client must not open the POS terminal device and must not try to repair the defect by

himself/herself. This will be deemed as a defect caused by Client and the service provider will not be liable for its obligations under the Return Policy.

• You have the right to return the full myPOS package within 30 days from the date of receipt.

• Some Distributors may provide post-sale customer support and may be able to take back the defected myPOS Smart N5 device. Please contact your Distributor or Agent first and check for post-sale customer support. In case there is not such, please proceed as instructed in this Return Policy.

• The guarantee of the service provider does not cover any cables, accessories, plugs, or power supply units or other items, different from the myPOS Smart N5 devices and the myPOS Business card in the myPOS Package.

Please read the full text of the Return Policy available at www.myPOS.eu prior to registration for the service and activation of the myPOS Package.

Important: disposalYou are not allowed to dispose any part of the myPOS Smart N5 device, including its battery, cables or other components with the general household waste. If your myPOS Smart N5 is not functioning, you have to send it for repair by following the Return policy available at ww.myPOS.eu.

For more information For full list of available documents visit: https://www.mypos.eu/en/devices/smart-n5

https://www.mypos.eu

http://www.myPOS.eu

https://www.mypos.eu/en/devices/smart-n5

Documents

myPOS ar EN Smart N5 user manual