Mysap Healthcare Focus Areass

8/10/2019 Mysap Healthcare Focus Areass

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mySAP HealthcareSolution Focus Areas

Sapphire Lisbon 2002

Leo SchneiderVice President

mySAP HealthcareSAP AG

Dr. Harald PitzProduct Manager

mySAP HealthcareSAP AG

SAP AG 2002, mySAP Healthcare Solution Focus Areas2

SAP in the Healthcare Industry

Healthcare is a major industry of SAPs Public Servicespractice, which is operating globally. SAPs Public Servicesbusiness contributes to SAPs overall revenue withapproximately 11%

SAP has approx. 800 Healthcare installations worldwide. ThemySAP Healthcare solution focuses Healthcare providerorganizations

mySAP Healthcare offers an end-to-end solution from ERP(back office) to e-Health including solutions for patientmanagement and accounting as well as seamlesslyintegrated clinical solutions provided by partners.

Customers live since 1994


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mySAP Healthcare: Customers Worldwide

Singapore

SwitzerlandGermany

Spain Greece

Indonesia*

AustriaLuxemburg

Languages: English, French, German, Spanish, Dutch, and othersSAP Patient Management currently not available for several countries includingAustralia, Brazil, Belgium, Chile, Denmark, Japan, UK; SAP Patient Management

can be available as a localized version or as project solutions

NetherlandsCanada*

Australia

U.K

Argentina

Belgium

NewZealand

Denmark

Brazil

Chile

Colombia

Finland

India

Ireland

Japan

Malaysia

Mexico

Portugal

SouthAfrica

TurkeyItaly

USA

Israel


1

2

3

Empowermentthrough healthcare-specific roles, workplaces

and enterprise portals

Integrationof clinical and patient-oriented processeswith administrative and financial processes

Collaborationwork together seamlessly across organizationboundaries as if they were one entity

mySAP Healthcare: Key Strategic Messages


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What Drives Our Customers ...

Healthcare ProviderOrganization

Limited Budgets

Regulation / Legal Requirements

Increased Patient

Expectations

Public Initiatives

Competition, Mergers & Acquisitions

15

4

32



Business Needs,Activities of Our

Customers and SAPsSolution Offering


4/19


Business Need: Manage Limited Budgets

Limited Budgets

Cost Pressure e.g.

Budget caps, budget cuts

Limited revenue opportunities

Losses, decreasing profits

Examples of how mySAPHealthcare could assist:

mySAP Business

Intelligence assists you ingaining insight into whichclinical processes driveyour costs.

mySAP SRM helps you tocut your inventories, toreduce your procurementcosts and to integrate yourinternal clinical supplychain.

SAP Patient Managementscheduling enables you toplan and manage yourpatient visits effectively.

Possible Activities

Increase cost and revenuetransparency

Reduce process costs

Standardize clinical processes Improve treatment efficiency

Outsource services


Service and Revenue Controlling with mySAP BI

Ad Hoc analysis

Drilldown down / across

Filter

Authorization concept

OLAP functionality / navigation

Exceptions and conditions

...

Ad Hoc analysis

Drilldown down / across

Filter

Authorization concept

OLAP functionality / navigation

Exceptions and conditions

...


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Occupancy Monitoring with mySAP BI


mySAP Business Intelligence for Healthcare

SAP BW is open for non-SAP data from clinicalsystems and supports different types of CostObject Controlling so that cost object data can be

combined at case level.Dr. Christiane Hinck-Kneip, Coding Director

University Hospital Kiel aboutmySAP BI for Healthcare:

Manfred Baxmann, CFO

SAP BW more than convinced us just in thepilot phase!


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Key Challenges for Procurement

Source: Purchasing Magazine

Creation and processing of purchase order (PO) costsbetween 30 - 250!

Procurement of indirect goods and servicesaccounts for 30-60% of the total spend of anorganisation

Overhead costs for procuring a 5 item are thesame as for a 4,000 item

There are 39 steps (plus or minus ten) neededto process an average PO in the traditionalway


mySAP Supply Chain Management for Healthcare

The information system and related process improvementsaved from $4 million to $6 million in supply managementcosts in 1997, the first year of operation.

Montefiore Medical Center aboutmySAP SCM for Healthcare:

Charles Agins, Vice President of Finance

Elaine Brennan, Vice President of Operations

The supply management and financial reporting capabilities

of the enterprise resource planning system are crucial toMontefiore's efforts to be competitive on quality, pricing andservice in the New York healthcare market.

The person ordering the supplies can see the itemsconfirmed, track their progress, know when they're receivedand verify that an invoice was presented and paid.

Joseph DiChiara, Manager of Contracts and Vendor Relations


7/19


Business Need: Manage Regulation / Legal Requirements

Regulation / Legal Requirements

Processes such as accounting depend onlegal requirements (e.g. DRG-based)

Public healthcare reporting

HIPAA (US)

Frequent changes

Examples of how mySAPHealthcare could assist:

mySAP Business

Intelligence has theflexibility to meet yourreporting needs.

SAP Patient Managementbilling provides a flexiblerule-based frameworkwhich enables thedeployment of variousbilling systems.

mySAP Healthcare isimplemented in more than30 countries worldwideand meets and combinesthe needs of varioushealthcare systems.

Possible Activities

Deploy flexible, powerful and globallyavailable solution to be flexible and

able to respond to changes quickly

Establish flexible reporting meetinginternal and external, current andfuture needs

Use IT assisting in changemanagement (instead of a barrier)


Example: Workplace for DRG-Based Documentation


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SAP Patient Management

SAP Patient Management - a solid, dependable and flexibleproduct. The implementation project was finished on time andwithin budget, the go-live was smooth and the users aresatisfied with the system functionality.

Osvaldo Mauro, Director of the Informatics Project

Hospital Britanico de Buenos Aires

about SAP Patient Management:


SAP BW Base for mySAP Business Intelligence

SAP BW

mySAPHealthcare

SAP SAP SAP

SEM

- Planning and Simulation- Balanced Scorecard

Benchmarking BW Reporting

Analytical Applications

mySAP Enterprise Portalse.g. for Hospital Chief Executive Officer


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mySAP Business Intelligence for Healthcare

What impressed us most of all were the simple, flexible dataextraction options and the high degree of integration withmySAP Healthcare.

In particular, users are pleased with the option that enables

them to generate creative, ad hoc evaluations.

Manfred Volmer, Business Manager Schoen Clinics

Schn Clinics Group aboutmySAP BI for Healthcare:


Business Need: Manage Increased Patient Expectations

Increased Patient Expectations Ageing population

Increased demand for information

Improve patient relations & satisfaction

Consumerism

Examples of how mySAP

Healthcare could assist:

mySAP Enterprise Portalsprovide role-basedinformation & patientservices via the web.

mySAP CRM CustomerInteraction Center helpsyou to manage your

patient relations usingvarious channels.

SAP Patient Managementhelps you to managewaiting lists effectivelyand reduces waiting timefor treatments.

Possible Activities

Establish various informationchannels, e.g. phone, fax and Web

Manage waiting lists effectively

Reduce waiting time

Extended ways of consumer focusand patient interaction

Prepare for (published) hospitalbenchmarks


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mySAP CRM for Healthcare

Turning customer orientation into a powerful competitive advantage foryour healthcare organization

Patients External physicians

Clinics

Citizens

...

Interact with Patientsand GPs through the CIC

Campaigns for TreatmentFollow-Up

Home Care Services

Analyze Patient Segments


mySAP CRM CIC Provide Central Source of Information to YourPatients


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Example: Waiting List Processing Including Planning for Surgeryand Admission

Display of

Waiting List

Planning Tool for

Surgery andAdmission


Example: Scheduling an Outpatient Follow-Up Visit


12/19


mySAP Healthcare

Besides optimized patient orientation, time andcost savings are the result of the projects wide

scope.

Hospital of the BarmherzigenSchwestern Linz (Austria) about

mySAP Healthcare:


Business Need: Follow Public Initiatives

Public or Political Initiatives such as IOM Study: Reduce Treatment Errors

Make hospital services more transparent

Limit free hospital treatment

Publish hospital quality

Examples of how

mySAP Healthcarecould assist:

mySAP Healthcareintegrates all data inyour enterprise financial, logistic,personnel, patient data,etc.

mySAP SCM forHealthcare integratesthe internal clinicalsupply chain withexternal procurement

mySAP BI combines allthis data regardless ofits source.

Possible Activities

Use of integrated systems where data is

entered once and information is availablewhere needed

Get internal reporting ready to support publicreporting

Focus on clinical pathways

Set up data on a hospital group level /provincial level, participate in benchmarking


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mySAP Healthcare

Now there is centralized hospital management.Each hospital gets funding on a contract basisper service. This new approach is more modernand entrepreneurial. The SAP project was thecornerstone of the whole reform. With the new

system, we needed information that wasintegrated and had required functionality.

SAP Project Manager from Basque Region in Spain

Basque Region (Spain) aboutmySAP Healthcare:


Business Need: Manage Competition, Mergers & Acquisition

Competition, Mergers & Acquisition Complex IT landscape

High TCO, missing IT skills

Difficulties for end users

Differentiation

Examples of how mySAP

Healthcare could assist:

mySAP Enterprise Portalsprovide seamlessintegration of systemsfrom different vendors.

mySAP Technologyprovides a framework for afully integrated IT

landscape, e.g. singlesign-on.

SAP Financials and BIcontain enterprise-wideconsolidation of financial,administrative and patient-related data.

Possible Activities

Integrate IT infrastructure

Deploy role-based enterprise portalsto offer unified access to differentsystems and sources of information

Provide services centrally

Consolidate information

Provide unique logon

Establish brand


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Example: Frontend Integration with Enterprise Portals

Role-Specific Enterprise Portal

Networked

Software


mySAP Enterprise Portal: Data Warehouse Access


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Centralize Your Enterprise Services


mySAP Technology

Basis for the project were the many isolated applications

within our old IT landscape.

The integrated, patient-centric view facilitates the choice for

optimal treatment.

Dr. Christian Gierlinger, IT-Manager

Hospital of the BarmherzigenSchwestern Linz (Austria) aboutmySAP Technology:


16/19

Summar of Benefitsand ROI References



Healthcare ProviderOrganization

Limited Budgets

Regulation / Legal RequirementsIncreased Patient

Expectations

Public Initiatives

Competition, Mergers & Acquisitions

15

4

32


17/19


Changing Healthcare Environment

Our hospital needs to look at itself differently. We need tofocus on things like productivity and ROI. In other words,we need to begin to see ourselves like a business.

SAP Project Leader in Spain

Spanish customer about the changinghealthcare environment:


mySAP Healthcare Benefits and ROI

Source: Benchmarking Partners: Overview and Results of the SAP ROI Assessment in Healthcare

Improvements in collecting and integrating patient information

Length of time spent waiting for lab results decreased

More personalized patient service

Patient Service

Time to send a bill reducedfrom 3 weeks to 1 day

Number of unpaid claimsdecreased by 5%

Improved and faster bill collections

Respond to patient billing questions more easily, resulting in betterpatient service 2.5

Patient Billing

Time to close booksdecreased from 6 months to

2.5 months

Time to pay debts reducedfrom 50 days to 30 days

Improved financial processes and controlling functions

Decrease the time to close books

Increased cost visibility

FinancialManagement

Number of payroll mistakesdecreased from 30% to 5%

Higher quality of information

Better information visibility

Better information integration

Information

Inventory levels decreasedby 10%

Lower inventory numbers due to centralized buying and more globalview of materials management

Inventory

Procurement costs reducedby 3% due to vendordiscounts, with expectedreductions from 5% to 10%after the system is in placefor more time

Reduced procurement costs

Better relationship with vendors

Leverage volume discounts via centralized purchasing

Faster payment cycle resulting in better payment terms

Procurement

Admission department canhandle 33% more patients

Staff is more productivePersonnel


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mySAP Healthcare Benefits and ROI

Spend more time analyzing exceptions than looking for exceptions

Focus on planning instead of fire-fighting

Migration fromAdministrative toValue-AddedActivities

Time savings

Employees can manage their departments better and deal with issues as they occur

Facilitate faster assessment and decision-making

Access to Real-Time Information

Data Consistency

and Accuracy

Savings of up to25%

Reduce IT costs by replacing standalone systems with mySAP HealthcareIT Program CostReduction

Savings of 50% foreach orderprocessed withmySAP Healthcare

Streamline order and payment processing

Reduce errors and exceptions

ProcurementProcess CostReduction

Reduce inventorylevels, rangingfrom 10%-90%

Inventory reduction of materials and supplies

Increased inventory visibility and accuracy

Improved forecasting and planning capabilities

Lower inventory carrying costs

Inventory andInventory CarryingCost Reduction

2-3% reduction ofmaterials costs

SAP enables organizations to partner with suppliers to collectively identifyopportunities to reduce costs and improve service

Negotiate more effectively with suppliers

Decrease the number of standard items purchased

Consolidate vendors

Reduce acquisition costs by reducing the number of purchase orders required

PurchasedMaterials CostReduction

Source: The ROI Report: Implementing SAP in the Public Services Sector

can handle 33% more patients

time to close books from 6 to 2.5 months

inventory levels decreased by 10%

time to send a bill reduced from 3 weeks to 1 day


What Makes mySAP Healthcare Unique?

Unique vision and implementation of integrated clinical,patient administrative and financial processes

Many years of experience in the healthcare sector(deployed in over 800 hospitals worldwide) guarantee theimplementation of best practices for Healthcare

Healthcare customers have shown that mySAP

Healthcare enables them to maximize the value of their ITinvestment

SAP combines leading technology with low total cost ofownership

It gives the flexibility to adapt IT to changing businessprocesses

Thankyo

u


19/19


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Mysap Healthcare Focus Areass