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NON-VERBAL NON-VERBAL COMMUNICATION COMMUNICATION SUB-DISCIPLINESSUB-DISCIPLINES
SELF LEARNING MODULE 1SELF LEARNING MODULE 1
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CHAPTER 6CHAPTER 6
TeamglobalTeamglobal©©Kautilya Learning Academy of ProfessionalsKautilya Learning Academy of Professionals
NON-VERBAL NON-VERBAL COMMUNICATIONCOMMUNICATION
“Messages expressed by nonlinguistic means.”
Includes silent behaviors, environment, artifacts, and
vocal intonation.
Is a powerful mode of communication
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SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 6CHAPTER 6
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SUB-DISCIPLINES ARE….SUB-DISCIPLINES ARE…. Sub-disciplines or also known as “KOPPACT” of non-verbal
communications are:-
Kinesics(K)
Occulesics (O)
Paralanguage/Paralinguistics (P)
Proxemics (P)
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Artifacticas (A)
Chronemics (C)
Tactilics (T)
SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 6CHAPTER 6
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KINESICSKINESICS
The different ways in which people move their bodies that
include postures, gestures, head nodes and leg movements,
are called Kinesics.
Gestures have been classified into three categories:
Emblems, Illustrators and adaptors.
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SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 6CHAPTER 6
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EMBLEMSEMBLEMS
These have direct verbal translations, like
nodding of head for ‘yes’, shaking the head for ‘no’ or
waving hand for “hello” or saying “bye-bye’. They are
used in place of words.
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ILLUSTRATORSILLUSTRATORS
These gestures naturally accompany our speech and
accentuate what we say.
These gestures have a dramatic effect.
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ADAPTORSADAPTORS These are unconscious movements of body that originate
from the nervous state of our mind.
In an interview, when the candidate is nervous or
uncomfortable with the questions asked, she/he may
unconsciously crack knuckles, shake legs, or tap the foot.
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SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 6CHAPTER 6
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OCCULESICSOCCULESICS This is the science of the movement of our eyes and of
facial expressions.
It is claimed that in the science of body language, there
are 7,50,000 signals , of which 15,000 come from the
face alone.
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SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 6CHAPTER 6
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THE POWER OF EYESTHE POWER OF EYES Staring Eyes- too much eye contact that either shows superiority or
lack of respect.
Too little eye contact- has multiple interpretations like dishonesty,
impolite, etc.
Withdrawal of eye contact- considered as sign of submission.
Frequently looking away at people from a distance- generally an
extrovert’s behaviour.
Scarcely looking at a person when in close proximity- generally
an introvert’s behaviour. 9
SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 6CHAPTER 6
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FACEFACE
“You can read his face like an open book” is a
common remark made about people whose facial
expressions show a lot of transparency of expressions.
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PARALINGUISTICSPARALINGUISTICS Consists of vocal tone, speed, pitch, volume, number and
length of pauses, and disfluencies (“um”s, “ah”s), etc.
Paralanguage tends to be more powerful than language.
Affects how other’s perceive us- Stereotyping (e.g., accents,
vocabulary, grammar).
Influenced by culture, gender, class (intentionally or
unintentionally).
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PROXEMICSPROXEMICS Its is the study of the distance between people and objects.
It is also referred as science of space.
Intimate distance
Personal distance
Social distance
Public distance
Barrier behaviours and territory Barrier behaviours and territory
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You are hereYou are here
SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 6CHAPTER 6
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ARTIFACTICSARTIFACTICS Include clothing, jewelry, personal belongings, accessories, etc.
Communicate economic level, educational level, trustworthiness,
social position, level of sophistication, economic background,
social background, educational background, level of success, moral
character, masculinity/femininity
Important part of first impressions
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CHRONEMICSCHRONEMICS The concept of time and its impact on people is the
science of Chronemics.
Our use of time reflects:
Power/status
Cultural norms
Expectations
Interpersonal priorities14
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TACTILICSTACTILICS
Tactilics is the science of touch language.
It includes touching self, others, and objects.
Research shows two kinds of touch language”
Bodily Contact
Touching with hands
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9 TYPES OF NON VERBAL 9 TYPES OF NON VERBAL COMMUNICATION USED BY COMMUNICATION USED BY
PROFESSIONALSPROFESSIONALSNonverbal communication plays a key role in lots of professions too, including…
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Trading signals
Wearing a rank specific
uniform
Service and Regiment
specific uniforms
Wearing a uniform of any
kind
Morse code
Use of flags
Signing used by referees
Tic-tac- used by on-course
betters on horses in the UK
Size or site of an office
SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 6CHAPTER 6
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NON VERBAL NON VERBAL COMMUNICATION SKILLS FOR COMMUNICATION SKILLS FOR
SELLING SELLING When selling to customers, your non-verbal
communication skills - such as active listening and
interpreting non-verbal cues are just as important as what
you say.
Developing these skills will help you understand what
your customers want, so you can offer them the most
suitable products and services.17
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Listening Skills:
Listening to your customer to discover their needs helps you
suggest appropriate products or services to meet those needs. Active
listening is the process of confirming what you think your customer
has said, and meant, by observing their verbal and non-verbal cues.
Understanding Non Verbal Cues:
Interpreting your customer's non-verbal signals and
behaviours allows you to read their attitude and better understand
their needs. Projecting the right non-verbal cues yourself can help
your customer feel at ease.18
SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 6CHAPTER 6
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TEST YOURSELF:TEST YOURSELF:
Communication without words is called…?
a. silent speaking
b. verbal communication
c. interpersonal communication
d. nonverbal communication
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TEST YOURSELF:TEST YOURSELF:
Communication through the use of space…?
a. kinesics
b. Proxemics
c. Tactilics
d. Paralanguage
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TEST YOURSELF:TEST YOURSELF:
Nonverbal behaviors that convey emotions…?
a. Illustrators
b. Adaptors
c. Regulators
d. Affect Displays
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TEST YOURSELF:TEST YOURSELF:
A person’s appearance based on clothing, hair, or
artifacts is called…?
a. Proxemics
b. Kinesics
c. Object Language
d. Tactilics
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SELF LEARNING MODULE 1SELF LEARNING MODULE 1 CHAPTER 6CHAPTER 6
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TEST YOURSELF:TEST YOURSELF:
Use of time is called…?
a. Chronemics
b. Paralanguage
c. Tactilics
d. Kinesics
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TEST YOURSELF:TEST YOURSELF:
Tactilics refers to use of….?
a. Space
b. Time
c. Voice
d. Touch
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