N ORTH S TAR N EIGHBORHOOD R EENTRY R ESOURCE C ENTER Oriana House, Inc. Illya McGee, VP of Correctional Programs in Cuyahoga County Marcus Bell, North

NORTH STAR NEIGHBORHOOD REENTRY RESOURCE CENTER

Oriana House, Inc.Illya McGee, VP of Correctional Programs in Cuyahoga County

Marcus Bell, North Star Program Coordinator

Cuyahoga County of ReentryMary Kelley, Program Officer

LEARNING OBJECTIVES Cuyahoga County Reentry History, and how did

North Star come about?

What makes North Star a unique program?

How does North Star stay relevant and provide quality services?

CUYAHOGA COUNTY REENTRY HISTORY


BACKGROUNDSend more to prison; receive more back1980s – 2000s mass incarceration era; War on

Drugs; “Tough on Crime” politics & policiesCollateral Sanctions with no reliefPermanent group of underserved and

stigmatized peopleCatch 22No real options – no hope


GOING HOME: NOW WHAT? Wait…we didn’t throw away the key? Services and Resources?

Fragmented, scattered, hard to get to, hard to navigate, duplication of efforts, circles & handoffs

Faith community and reentry citizens Grassroots and reentry providers led Greater Cleveland Reentry Strategy 2003

we need to collaborate and unite


GREATER CLEVELAND REENTRY STRATEGY Ideas and strategies to integrate efforts for

community This became the recognized Reentry Coalition Among them – Office of Reentry and dedicated

Reentry Resource Center Cuyahoga County Commissioners stepped up in

2009 Office of Reentry


CUYAHOGA COUNTY OFFICE OF REENTRY Corrections or Human Services? Human Services – shared issues 6 FTE $2mil total budget Not a lot- grants and leveraging Fund variety of programs RFP for Resource Center in 2010 Selected Oriana House in 2010


NORTH STAR Welcoming concept; you & supportive persons Personal caring services- you’ve already been

treated like a number Drop in; open to community providers Meet clients where they are at i.e. come for coffee

– stay for programs One-stop; help with navigation of system and

resources on-site Funding – original $257,000

2012 added Family Matters & Reentry Reconnection 2014 added Adult Transition Model


NORTH STAR, cont’d Growth and Recognition Reentry clients recommend to each other Succeeding beyond expectations – knew we had

something when a client’s dad wrote a lengthy poem

Statewide and National model Outreach and Prerelease

TPC and Michigan Model- let’s replicate as pilot with North Star

Two Outreach Transition Specialists; retention rates post release visits 60% +

NORTH STAR: COMMUNITY, SERVICES

AND PEOPLE

NORTH STAR: COMMUNITY, SERVICES AND PEOPLE

THE COMMUNITY North Star provides a warm and welcoming atmosphere which

encourages members to return on a daily basis Program Services Supervisor attends community meetings to

raise awareness of North Star activities Flyers and calendars are distributed monthly to community

agencies and reentry collaboratives as well as word of mouth to advertise North Star

County officials, community representatives, agency employees, etc., have contacted North Star to use the facility for their meeting and training needs


STAFF Transition Specialist

Identifies client needs and provides appropriate services Makes referrals to community organizations for

Clothing Housing Food Banks Medical Services Job Assistance

Maintains accurate case files and provides follow up services Were the referred services received? Any questions or concerns?


STAFF, cont’d Life Skills Instructor

Provides basic computer assistance Microsoft Package Internet Use Job Searching

Conducts one on one Life Skills classes Facilitates Job Boosters classes Conducts mock job interviews Update resumes, cover letters and thank you letters Assists with internet job searching


STAFF, cont’d Employment Transition Specialist

Provides employment services through the NET program NET Core vs. NET Intensive

Employment assessment Individual Service Plan Provides job leads Provides follow up services regarding employment status


PROGRAMS AT START-UP 211 First Call for Help

Housing Referrals Health Referrals Counseling Referrals

Computer Lab


PROGRAMS ADDED SINCE START-UP Self-Help Meetings

Big Book Discussion NA Meetings AA Meetings HA Meetings

Vouchers and other free services Goodwill (Clothing vouchers) Birth Certificate State Identification Card Community Voicemail Pro Bono Legal Clinics Expungement Clinic Ohio Benefit Bank


PROGRAMS ADDED SINCE START-UP Education

GED Classes in collaboration with Parma Schools Tri-C Enrollment Tutoring by John Carroll University Money Management

Family-centric Programing Family Matters Education Program Parenthood Development Child Support Navigation Parents are Teaching and Talking about Healthy Sexuality (PATTHS) Better Together

Adult Transition Model (CCATM)


PROGRAMS ADDED SINCE START-UP

Employment Job Club Job Boosters Mock Interviewing Blue Print Reading Class Computer Class Life Skills Class Resume Class


ADULT TRANSITION MODEL The Focus of ATM

Provide services/linkages individuals returning to Cuyahoga County prior to leaving prison Straight Release, Judicial Release, Parole, PRC, TC

Program is addressing three overriding principles: Straight releases are not under any supervision. Therefore, this does

not provide direction or set a clear pathway for individuals to access services they are in need of.

The last few weeks of incarceration are the most critical in having a successful transition. The sooner the integration process is introduced and implemented, the chances of successfully becoming a productive community member increase.

Returning to society, offenders are faced with a wide variety of challenges. Without provided support, these challenges during reintegration can be overwhelming.


ADULT TRANSITION MODEL

Four Stage Process Stage 1: Orientation

Stage 2: Institutional Follow-Up

Stage 3: Arrival at North Star

Stage 4: Continued Monitoring at North Star


THE CLIENTS Since the opening of North Star doors in February 2010:

8,256 individuals have become members of North Star. 20,846 repeat clients have utilize the computer lab. 66,911 individuals has continued to utilize North Star for services and

programing

Client Profile 68% Male 53% under the age of 36 68.9% African American 28.9% with no GED or high school diploma 49% of clients were formally incarcerated, an additional 17% have

some criminal history and the remainder were family/friends

NORTH STAR: COMMUNITY, SERVICES, AND PEOPLE

THE CLIENTS


THE CLIENTS Barriers to seeking assistance in the past…


THE CLIENTS What type of services clients were seeking?

Table 3: Types of Services Clients Were Referred ToTypes of Services n %

Mental Health 80 5.4Substance Abuse 113 7.6Employment 395 26.6Housing 204 13.7Education 199 13.4Other 245 16.5

NORTH STAR: MEASURING AND BUILDING

UPON SUCCESS

NORTH STAR: MEASURING AND BUILDING UPON

SUCCESS

KEY MEASUREMENT TOOLS Data Collection Tools

Sign in Sheet –tracks daily of clients and reason for visit Self Assessment- identifies needs of clients North Star Intake

Reports North Star Monthly Reports

Total new members, visits, services requested, etc. North Star Member Reports

indicate that clients increased their knowledge of services available after initial visit

Satisfaction with programs offered quarterly

Recidivism Report (Annual)


SUCCESSLISTENING TO CLIENT INPUT

Client satisfaction with staff



Client satisfaction with the facility



Client satisfaction with community referrals



The Best Day to Come to North Star (n = 1487)

Days n

% of total responses

Days n


Monday 825 55.5 Friday 634 42.6Tuesday 727 48.9 Saturday 381 25.6Wednesday 808 54.3 Sunday 281 18.9Thursday 692 46.5

The Best Time to Come to North Star (n = 1487)

Times n


Times n


7am-9am 241 16.2 3pm-5pm 346 23.39am-11am 569 38.3 5pm-7pm 299 20.111am-1pm 476 32.0 7pm-9pm 231 15.51pm-3pm 505 34.0


SUCCESS

RECIDIVISM Recidivism Report for Members Joining from January 2011 -

December 2013 Followed for one year after intake date at North Star Only followed enhanced members Tracked members for arrests, convictions, and incarcerations.

88% Not Convicted

1% Person

6% Property

2% Drug

3% Other

12% Convicted


SUCCESS

RECIDIVISM


SUCCESS

RECIDIVISM2014 Recidivism Rates for Men and Women


SUCCESS

RECIDIVISMNumber of Clients Remaining Arrest-Free in Year after Intake (2014)

Documents

N ORTH S TAR N EIGHBORHOOD R EENTRY R ESOURCE C ENTER Oriana House, Inc. Illya McGee, VP of Correctional Programs in Cuyahoga County Marcus Bell, North