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NNorthern Michigan Universityorthern Michigan UniversityBoard of Trustees MeetingBoard of Trustees Meeting
Technology UpdateTechnology Update
August 8, 2003August 8, 2003
AAdministrative Systemsdministrative Systems
Gavin LeachGavin LeachActing Chief Financial OfficerActing Chief Financial Officer
Project overviewProject overview Project started January 13, 2003 Hardware (installed) January 20, 2003 Banner Software (installed) February 10, 2003 Planned project closeout June, 2004
Operating SystemOperating System Unix server (installed) January 20, 2003
• (Mainframe and Unix server will both run until August 2004)
Mainframe eliminated August 31, 2003
BBanner Project Overviewanner Project Overview
Banner FinanceBanner Finance Business Process Analysis (BPA) February, 2003
(document received)
Go-Live Finance (completed) July 1, 2003
Banner Human ResourcesBanner Human Resources Business Process Analysis March 3, 2003
(document received)
Parallel test begins November / December, 2003
Go-live Human Resources January, 2004
BBanner Project Overview anner Project Overview (continued)(continued)
Banner StudentBanner Student BPA recruiting & admissions June 9, 2003
(document received) BPA records & registration April, 2003
(document received) Admissions Go-live February 2, 2004
(admits for 2004F& 2005F) Records Go-live February, 2004 Registration Go-live March, 2004 Go-live Student February 2, 2004
Banner Financial AidBanner Financial Aid Business Process Analysis (BPA) May 2003
(document received) Go-live Financial Aid February 2, 2004
for 04-05 awards
BBanner Project Overview anner Project Overview (continued)(continued)
Other applicationsOther applications InfoPrint (installed) May, 2003
Workflow (installed) July, 2003
X-tender (installed) July, 2003• Integrated document imaging
Luminus (in process) August, 2003• Content Management System (CMS)
BBanner Project Overview anner Project Overview (continued)(continued)
BBanner Communicationanner Communication
SSystem Implementationystem Implementation(Installed Systems)(Installed Systems)
Unix systemUnix system
• Underlying OS for new Banner System Received and installed in January 2003
Requires new programming, system management skills, and printing subsystem
First step in phasing out the mainframe
FFinance Implementationinance Implementation (Installed Systems) (Installed Systems)
Banner FinanceBanner Finance
• Banner Finance included: Accounting Accounts payable Budget Fixed Asset Purchasing
FFinance Implementation inance Implementation (continued)(continued)
(Installed Systems) (Installed Systems)
Banner FinanceBanner Finance (continued)(continued)
• Required accounting interfaces are installed Conversion of web-based departmental financial reports Bookstore Ticketing Housing Dining services Health Center Library Help Desk TMA work order system Time entry system Telephone
CoreCash Cashier SystemCoreCash Cashier System
• New cash system (installed) Interfaces with both IA+ system and Banner Systemnterfaces with both IA+ system and Banner System
• Previous system was “homegrown” and needed to be replaced
Concur Web-based Travel SystemConcur Web-based Travel System
• Installed and being tested with Athletics
• Begin training admissions in August, 2003
• Train remaining faculty and staff in Fall 2003
FFinance Implementation inance Implementation (continued)(continued)
(Installed Systems)(Installed Systems)
SStudent Web-based Financial Systemstudent Web-based Financial Systems
ee-bill-bill
Web check – ACH and credit card paymentsWeb check – ACH and credit card payments
Payment PlansPayment Plans
Systems allow for third-party authorizationSystems allow for third-party authorization
• (e.g., parents can look at and make payments for son or daughter bills on-line)
AAdministrative Process Changesdministrative Process Changes
Student Call CenterStudent Call Center• Initial Goal
Eliminate number of callers put on hold without talking to “live” person
Decrease staff at front lines of Student Service Center answering calls when long waiting lines exist
Refer students to on-line resources that can answer questions
Respond quickly and direct calls to appropriate department Track calling questions and answers in a database and
review at end of beginning of Fall semester rush Change future information being sent to students to better
answer questions
AAdministrative Process Changes dministrative Process Changes (continued)(continued)
Student Call CenterStudent Call Center (continued)(continued)
• Operation Open for eight (8) weeks beginning with mailing of tuition
and fee bills “Triage” calls
Both Financial Services and Financial Aid Office calls redirected from July 15 to beginning of September (10th day of school)
Record and track calling questions and answers in Oracle database
Establishes response calling “que” for e-mailing or calling back students
Utilize Orientation student staff as call center staff since know many facets of the University from work throughout the summer
Located in Dean of Students Office
AAdministrative Process Changes dministrative Process Changes (continued)(continued)
Student Service Center ProcessesStudent Service Center Processes
• Overage checks Move issuing of overage checks to old Printing Services area
in Cohodas
Goal: Speed up lines for students that are only arriving to pick-up a check
Future: require ACH of overage checks to bank account
AAdministrative Process Changes dministrative Process Changes (continued)(continued)
Student Service Center Processes Student Service Center Processes (continued)(continued)
• e-Pay Center Computers will be setup in Cohodas lobby for students
Make on-line payments or sign up for payment plan
Student will be hired to assist students in using new e-pay system during first two weeks of school year
The week prior to start of school and one week after
If only there to pay tuition bill, it provides quick alternative
Encourages continued use of web system
Student Service Center staff will have more time to assist students that have complicated financial issues
FFuture Administrative System Goalsuture Administrative System Goals
Turn information into answersTurn information into answers
• Better communication on new student web-based systems (e.g., Web for Students)
• Create flow of web systems to direct students to the answer they are looking for
(e.g., linking ee-bill page to financial aid web page)
PPersonal Computingersonal Computing
Servicing computersServicing computers
• New software to mend problems remotely
• Provide software “image” updates remotely
Wireless “everywhere”Wireless “everywhere”
AA Wireless Future Wireless Future
BBroadband .. Anywhere in the roadband .. Anywhere in the city and beyondcity and beyond
Wireless and/or wiredWireless and/or wired
WWhy?hy?
Moves Northern forward in reaching it’s vision and Moves Northern forward in reaching it’s vision and making Northern a connected learning making Northern a connected learning
communitycommunity
NNMU BenefitMU Benefit Attract studentsAttract students
Reach NMU’s large commuter populationReach NMU’s large commuter population
Enhance environment to encourage further development of Enhance environment to encourage further development of web coursesweb courses
Extended access to educational resources Extended access to educational resources
Improve efficiency and speed of connectivity from off campusImprove efficiency and speed of connectivity from off campus
Further implement web-based services enabling further Further implement web-based services enabling further streamlining of processes and cost of servicesstreamlining of processes and cost of services
• No more paper transactions – assured access by all
Eliminate majority of dial-in linesEliminate majority of dial-in lines
CCommunity Benefitommunity Benefit
Community benefitCommunity benefit
• Shared infrastructure costs Commercial and non-commercial access over the same
network
• NMU is a major economic force and leader in the area – leads the city and local businesses in making Marquette one of the most livable cities in the U.S.
Attract future businesses
Attract students
Enhance livability
Creation of a connected and educated community
HHow are we able to do this?ow are we able to do this?
Ability and demand driven by integrated wireless Ability and demand driven by integrated wireless notebook computersnotebook computers
• Compliments our existing campus wired and wireless network
Standardized environment opens up the possibilities for Standardized environment opens up the possibilities for success in this paradigmsuccess in this paradigm
Current access in areaCurrent access in area
• NMU radio and television towers in the area
• City offered access to all the light and electrical poles and water towers (will work with us)
SStrategytrategy
The NMU Connected Learning Community will be The NMU Connected Learning Community will be further developed to extend wireless network to the further developed to extend wireless network to the
community, leverage current investments, and community, leverage current investments, and motivate broader interest in the economic vitality of motivate broader interest in the economic vitality of
the Upper Peninsula.the Upper Peninsula.
GGoalsoals
Extend existing network beyond campus and into the Extend existing network beyond campus and into the City of MarquetteCity of Marquette
A step towards creating a comprehensive Upper A step towards creating a comprehensive Upper Peninsula networkPeninsula network
• Support not only higher ed, but K-12, health care, public safety, and private enterprise integration as well
Expansion includes scalable bandwidth-on-demand and Expansion includes scalable bandwidth-on-demand and high capacity backbones to provide network access to high capacity backbones to provide network access to designated sitesdesignated sites
NNMU’s ApproachMU’s Approach CombinationCombination
• Local ISP• Wired, and• Wireless
We are alreadyWe are already• Creating a virtual private network (VPN)• Working to get agreement with CLEC• Begin installing 802.11a/b in the community targeted a highly
populated student living locations (equipment will be reusable and based on standards)
• Will add-in 802.16 when prices drop to build a bigger highway
CCommunity-Wide Wirelessommunity-Wide Wireless
Building the highwayBuilding the highway
• Developing a backbone based on industry standards 802.11b
802.11a
802.16
• Provides open area access in targeted outdoor areas
• Provides ability for students to install antenna and repeater receiving access anywhere in the city
• University will install repeaters at specific locations to create hotspots where students congregate
IIdentified Coverage Areadentified Coverage Area
First,First, • GIS map of living locations of students in the surrounding
NMU community First – Target high population areas
Off campus housing to the north and west of campus
Future – Edge network areas
NextNext
• City of Marquette
• The Upper Peninsula at large
EEndnd