PASSIONATE LEADER WITH SOFTWARE ENGINEERING IMPLEMENTATION,

TECHNICAL INTERNET TECHNOLOGY, MARKETING EXPERTISE AND CLIENT COMMUNICATION ACUMEN

HIGHLIGHTS

Management – Building cohesive teams from 2 to 20 comprised of developers, engineers, designers and project managers.Software Engineering & Implementation – Implementing Software-as-a-Service (SAAS) solutions.Web Design, Solution Development and Marketing – Managing internet infrastructures. Developing front-end and back-end web applications including building content management systems, e-commerce and social applications with a focus on Website Usability, Design, and Database Utilization. Promoting marketing initiatives through content, Search Engine Marketing (SEM) and Search Engine Optimization (SEO).Account Management - Improving customer satisfaction and retention of Fortune 500 and privately held companies.

SKILLS

Development & Implementation Develop and deliver cost-effective, technology-enabled integration solutions. Design, code, and implement extensive internet software applications including a CMS and secure e-commerce solution with

Coldfusion, ASP, JavaScript, CSS, and relational database solutions using MS Access, MS SQL Server, MySQL, Sybase and Oracle.

Build Ecommerce & web solutions - Implemented the first E-commerce storefront for Sun Microsystems. Lead application integration using appropriate technology, including ensuring design is compliant with development standards. Govern technical support knowledge base, technical publications website and client self-services web portal as well as the staff

portal. Administer internet infrastructures including servers, databases, web services, security and payment gateways. Perform extensive project management for internet business solutions including financial budgeting and forecasting; writing

business requirements documentation; assisting with risk analysis research; and presenting clear, long-range and strategic planning and modeling through comprehensive workflow diagrams. Successfully implemented more than 100 project engagements within one year, representing multimillion-dollar contracts.

Implement search engine optimization (SEO) and search engine marketing (SEM) strategies to efficiently drive customer acquisition through multiple online media channels, conversion paths and funnels.

Adjust project plans and/or resources to meet the needs of clients and the organization, delivering an average of eight enterprise -level solutions per month to high-profile clients.

Software Product Management Define, develop and manage innovative products provided via cloud-based SaaS technology. Generate, communicate, maintain and drive the product footprint and product roadmap maximize the utilization of Systems

and Solutions. Work with key business users as well as executive decision makers to define requirements and design integration solutions

and/or develop software to meet current and future needs. Support the sales cycle by gathering requirements, performing live and virtual product demonstrations and prioritize

enhancements based on client feedback (VOC). Gather market requirements on the next generation of SAAS solutions by engaging with customers, prospects, and internal

sales and client services teams. Design processes for developing and managing the corporate product roadmap. Manage the end-to-end development and deployment product life cycle to deliver projects on time and to budget. Provide required documentation set and training, across the development life cycle. Lead product marketing efforts by defining unique product features, creating messaging, market positioning and pricing

Contributed to the closing of multiple contractual engagements by participating in pre-sales client interactions, representing Mzinga's breadth of knowledge, offering a competitive advantage through expertise.

Maintain both business and technology expertise, while leading all aspects of the product management process including generating and vetting ideas, gathering requirements, writing specifications, guiding development, launching products to the market, and supporting the product after launch.

Management

Nancy Carey23 Peters Drive, Apt 2, Leominster MA 01453C: 978-501-3926Nancy@Nancy-Carey.com

NANCY CAREY23 Peters Drive, Apt 2 Leominster MA 01453 | C: 978-501-3926 | nancy@nancy-carey.com

Direct teams of Social Media Designers, Implementation Engineers, Quality Assurance Engineers, and Project Managers that deliver business design, technical design, development, testing, and initial launch support for social media solutions to large Fortune 500 clients, as well as for internal product programs.

Develop business requirements as well as functional and technical specifications based on internal and customer requests with a cross-functional team of developers, engineers and management.

Act as the employee advocate and technical product consultant during the merge of multiple companies unifying product, culture, and people bringing the company to profitability.

Develop corporate-wide knowledge management best practices as a member of corporate operations team. Identify corporate and client-based challenges by providing consistent and comprehensive status reports, project updates, and

ongoing project health analysis, significant issue tracking, and communications with project team, support, development, and management on a regular basis.

Participate as a member of senior staff to cultivate business, product, and resource transformation necessary to support disruptive technology.

Develop media for internal processes in order to increase team efficiency. Manage overall program coordination of the individual projects including managing scheduling, assigning tasks, motivating

resources, and resolving problems. Manage the web support team through multiple projects, constructing and implementing complete design and architecture

strategies that enhanced usability and site-flows for all 11 sites. Create standardized processes and project management artifacts such as project plan, project schedule and associated task

dependencies, risk list, scope documentation and project closeout. Re-engineer business processes, including gathering and documenting requirements and workflows, and developing specifications for cross-functional resources.

Evolve customer satisfaction by developing and continuously improving best practice methodologies used to expertly define and map project scope while providing direction to programmers, aligning technology solutions with project requirements, and delivering projects on time and within budget.

EXPERIENCE

Director of Product Management Mzinga, Burlington, MA 2014-2015Senior Information Developer SeaChange International, Acton, MA 2013-2014Website Developer / Internet Marketing Consultant Self-Employed 2010-2013Internet Marketing Account Manager Market Vantage , Groton, MA 2012-2013Technical Integration Consultant New Balance, Lawrence, MA

KnowledgeVision, Concord, MATimeTrade, Tewksbury, MA

2010-2012

Director, Social Media Implementation Services Prospero / Mzinga, Burlington, MA 2007-2010Web Producer, Team Leader Mercury Systems, Chelmsford, MA 1999-2007Internet / E-commerce Program Manager Sun Microsystems, Inc., Chelmsford, MA 1997-1999Marketing Communications Program Manager / Executive Briefing Center Manager / Web Developer

Apollo Computer /Hewlett-Packard, Chelmsford, MA

1989-1997

TRAINING

Unix Fundamentals C++ / ASP.net Programming XML Programming ATG Commerce Solutions ColdFusion Programming

Total Quality Management (TQM) Employee Management Public Speaking Microsoft Project Management

AWARDS

Contributor of the Year Award - Mzinga 2009 Can-Do award - Mercury Computer Systems - Multi-year recipient: provided to those who demonstrate a

consistent openness and positive attitude toward others. Michael Schneider award - Mercury Computer Systems - Multi-year recipient - provided for exemplary

contribution that had a positive impact on customers.

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