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Attachment 14.2.k
Version Control Version Amendment
(Officer) Description Approval
(Officer) Approval Date
1 Kristy Faris Input budget figures 13 June 2017
2 Helen Carroll Update 2017/2018 Service Plan 28 July 2017
3 Grace Farrer Final draft 2017/2018 Service Plan 2 August 2017
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INDEX CHAPTER 1: Executive Summary ................................................................................................................ 2 CHAPTER 2: Background ............................................................................................................................ 3 CHAPTER 3: Statement of Objectives ......................................................................................................... 6
Delivery Program Objectives and Strategies .................................................................................................... 6 Service Objective .............................................................................................................................................. 6
CHAPTER 4: Service Responsibilities .......................................................................................................... 7 Management Services ...................................................................................................................................... 7 Outdoor Swimming Pools................................................................................................................................. 7 Indoor Heated Pool .......................................................................................................................................... 7 Aquatic Programs ............................................................................................................................................. 7 Retail Sales ....................................................................................................................................................... 7 Pilliga Artesian Bore Baths ............................................................................................................................... 7 Formal Responsibilities .................................................................................................................................... 7
CHAPTER 5: Annual Operational Plan and Budget ...................................................................................... 8 Operational Plan Actions .................................................................................................................................. 8 2017-2018 Annual Budget................................................................................................................................ 8 Annual Capital Works Program ........................................................................................................................ 8 Annual Asset Maintenance Program ............................................................................................................... 9 Fees and Charges ........................................................................................................................................... 10 Swimming Pools Service Organisational Structure ........................................................................................ 13 SWOT Analysis ................................................................................................................................................ 14
CHAPTER 6: Key Performance Measures .................................................................................................. 16 CHAPTER 7: Medium Term Strategic Management ................................................................................... 17
Four Year Service Budget ............................................................................................................................... 17 Four Year Capital Works Program .................................................................................................................. 18 Four Year Asset Maintenance Program ......................................................................................................... 19 Information Technology Planning .................................................................................................................. 20 Workforce Planning ........................................................................................................................................ 21
CHAPTER 8: Legislative Responsibilities ................................................................................................... 22 CHAPTER 9: Policy Responsibilities .......................................................................................................... 23
Council Policy ................................................................................................................................................. 23 CHAPTER 10: Definitions and Abbreviations ............................................................................................. 24 APPENDICES ............................................................................................................................................ 25
1. Buildings and Other Structures Asset Management Plan ..................................................................... 25 2. Buildings and Other Structures Asset Register ...................................................................................... 25 3. Narrabri Swimming Facilities Management Plan 2015 ......................................................................... 25 4. NSW Health, Public Swimming Pool and Spa Advisory Document ....................................................... 25 5. NSW Office of Local Government, Practice Note No.15 Water Safety ................................................. 25 6. Royal Life Saving Society Guidelines for Safe Pool Operations (GSPO) ................................................. 25
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CHAPTER 1: Executive Summary
Narrabri Shire Council provides four public swimming pools:
Narrabri Aquatic Centre;
Boggabri Memorial Pool;
Wee Waa Memorial Pool; and
Pilliga Artesian Bore Baths.
The Narrabri Aquatic Centre is open year round and includes a 25m indoor heated pool, children’s splash pool and water toys, 50m outdoor pool, large multipurpose room, kiosk, change rooms and offices. The Boggabri and Wee Waa pools both include 33m (100 foot) and children’s wading pools as well as kiosks, change rooms and basic offices. The Narrabri 50m and Boggabri and Wee Waa pools are open for the six summer months of the year between October and March. The Pilliga Artesian Bore Bath is a unique facility developed at the outflow of the Pilliga domestic and stock bore and has grown over time into a popular district swimming hole and tourism destination. The Pilliga pool is an unsupervised site.
In 2016/2017 Council commissioned GHD to investigate and provide opinion regarding the structural integrity and remaining life of Council’s public swimming pools. The resultant report recommends investment by Council to extend the life of the existing structures and pool plant and equipment by a minimum of two years and up to 15 years. Council has allocated capital budget in 2017/2018 to commence upgrades in accordance with the GHD report.
Provision of the four pools for the benefit of the community costs approximately $1.5m annually including loan repayments and depreciation. Revenue recoups approximately 30% of expenditure at about $500,000. Revenue sources include a subsidy for loan interest via the Local Infrastructure Renewal Scheme (LIRS), entry fees, aquatic program fees (particularly Learn to Swim) and retail sales. An annual operational deficit of almost $1million excluding capital expenditure is subsidised by the community via general rates.
Patronage varies at the three pools and is relative to the immediate surrounding population and the facilities and services on offer. Patronage for the three public swimming pools in Narrabri, Boggabri and Wee Waa are recorded; patronage numbers for Pilliga are not recorded.
An analysis of the service reveals a range of internal strengths and weaknesses and external opportunities and threats. To eliminate or leverage these, the following projects will be the focus for the next 1-2 years:
Implementing the recommendations of the Narrabri Shire Council Public Swimming Pools Structural
Investigation: remaining life of pool structures, plant and equipment Assessment Report (June 2017);
Commissioning an independent Customer Satisfaction Survey to seek feedback from the community on
facilities and services;
Creating a business framework for Aquatic Programs, securing skilled staff in permanent roles (rather
than casual roles) to deliver programs and expanding the number of classes offered;
Developing a marketing plan for facilities and programs offered at Boggabri, Narrabri and Wee Waa pools
to increase patronage;
Maximising utilisation of the NAC Multipurpose Room; and
Developing and implementing a Management Plan for the Pilliga Artesian Bore Baths in consultation with
the local community.
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CHAPTER 2: Background
Four (4) public swimming pool facilities are provided by Narrabri Shire Council to meet the leisure, recreation, water safety and fitness needs of the community. These facilities are located in Narrabri, Boggabri, Wee Waa and Pilliga.
A range of water orientated activities take place at the town pools in Narrabri, Boggabri and Wee Waa with popular activities including learn to swim lessons for infants, children and adults, lap swimming for fitness, rehabilitation and school swimming lessons, carnivals and school sport. Pool patronage peaks during summer months at outdoor pools in Narrabri, Boggabri and Wee Waa when these facilities are open for the summer.
The Pilliga Artesian Bore Baths is a unique facility aimed at leisure and warm water emersion therapy and is popular with locals and touring campers and motorhome users due to the primitive camping ground adjacent.
The three (3) town pools are operated in accordance with the NSW Health, Public Swimming Pool and Spa Advisory, the NSW Office of Local Government Practice Note No. 15 Water Safety and the Royal Life Saving Guidelines for Safe Pool Operations. The town pools are popular with lap swimmers, learn to swim lessons, children’s birthday parties and community events, particularly Australia Day celebrations.
Public swimming pools are part of the Community Facilities section within the Development and Economic Growth Department of Council. The Community Facilities section also includes Parks and Open Spaces, Cemeteries and the Central Business Districts in Narrabri, Boggabri and Wee Waa.
The Community Facilities Manager has overall management responsibility for public swimming pools and supervises the Aquatic Facilities Manager who ensures customer satisfaction, smooth operation of the facilities and adequate supervision of pools by lifeguards on a daily basis. Pool Coordinators at Boggabri and Wee Waa supervise the operations of their respective pools as well as casual lifeguards working at the facilities.
Customer service and engagement is a critical success factor for pool operations with a diverse range of customers using the facilities including: general pool patrons, schools, swimming clubs, allied health professionals and their clients, program / class participants, event organisers (internal and external), fitness instructors and the general public. Patronage varies at each of the town pools and historical figures are provided in this Service Plan.
Council invested $5.4 million in 2012/13 to design and construct the Narrabri Aquatic Centre which officially opened in May 2013. A voluntary planning agreement (VPA) with Whitehaven Coal contributed $1.5 million toward construction of the Centre and Council also secured a subsidy for loan interest through the Local Infrastructure Renewal Scheme (LIRS) to offset interest against a loan for construction capital. Council’s pools operate at deficit each year with operating income of $543,784 and operating expenditure of $1,537,212 (including depreciation) forecast for 2015/2016 financial year. The forecast budget for 2016/2017 is expected to achieve a conservative estimate for revenue of $489,500 and similar expenditure to this year of $1,534,657.
The Narrabri Aquatic Centre includes a 25 metre x 6 lane indoor heated program pool, children’s splash pool with water toys, change rooms with toilets and showers, offices, kiosk and first aid room, a standalone multipurpose room including kitchenette and male and female toilets, and storage and plant rooms. The facility retained the 50m Olympic pool constructed in 1957 including its 1m diving board. The 50m pool has a separate plant and equipment room. A large covered grandstand runs parallel to the 50m pool on its south-western side.
The Boggabri and Wee Waa facilities both offer 33 metre (100 foot) x 6 lane pools and children’s wading pools as well as change rooms, office, kiosk and plant and equipment buildings and storage sheds. Shade shelters over grassed areas or tiered seating provide protected areas for patrons to relax when not swimming, and both pools have BBQ’s available for use. Boggabri and Wee Waa pools were both constructed in 1963.
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Patronage varies at the three (3) pools and is relative to the immediate surrounding population and the facilities and services on offer.
Graph 1 Narrabri Aquatic Centre Attendance since opening
Graph 2 Boggabri and Wee Waa Swimming Pool Attendance 2016 In 2015/2016 an analysis of the cost of providing the service compared with the patronage numbers at each of the three pools was undertaken to determine the subsidy per visit. A subsidy of no greater than $15.00 per patron per visit was decided upon.
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
2013 477 2033
2014 3535 3100 3395 5861 8352 8376 9305 8125 5734 1903 1613 1692
2015 1620 1584 1868 6767 6607 5425 6163 5236 3734 1249 1339 1178
2016 1240 1312 2156 5143 6768 5074 6674 7546 5227 1911 1135
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
10000
Pat
ron
nu
mb
ers
pe
r m
on
th
Narrabri Aquatic Centre Attendance
Oct Nov Dec Jan Feb Mar
Bbri 15/16 708 1003 713 775 1150 574
WW 15/16 1646 2052 1691 1908 2670 1566
0
500
1000
1500
2000
2500
3000
Pat
ron
nu
mb
ers
pe
r m
on
th
Boggabri and Wee Waa Pool Attendance
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2016/2017
Facility Revenue YTD Expenditure YTD# Net Cost Patrons Cost per patron
Boggabri $31,950 $129,230 ($97,280) 7,499 $12.97
Wee Waa $47,627 $169,826 ($122,199) 12,451 $9.81
Narrabri $390,943^ $760,452^ ($369,509) 44,412 $8.32 #: Excludes depreciation
^: Includes Borrowing Costs
All town pools include kiosks and offer a range of pre-packaged and deep fried foods, cold and hot beverages, ice-creams and a range of pool orientated merchandise such as goggles, swim caps and kick boards, for example.
Narrabri, Boggabri and Wee Waa pools use automatic chemical dosing systems, and water filtration systems at Wee Waa and Narrabri 50m pool have been upgraded in recent years. The Boggabri pool water filtration is provided by the original gravity sand filter and will require upgrading or replacement in the next 2-3 years.
The Pilliga Artesian Bore Baths is an 8 metre pool that captures the outflow from a stock and domestic artesian bore, with water temperature at a reliable 38 degrees Celsius. The pool has a fixed roof covering it with bench seating and lawn areas within a fenced area immediately surrounding the pool. Two (2) unisex accessible toilets, an electric BBQ, shelters, tables and chairs provide facilities for visitors. A primitive camping ground is immediately adjacent the bore bath and is particularly popular during cooler months of the year due to the cooler weather, warm temperature of the water and the claimed therapeutic benefits of the artesian water.
Narrabri Shire Council has a strong safety record in relation to its pool operations due to a focus on risk management. The Narrabri Shire Swimming Pool Management Plan guides operational management of Council’s swimming pools in accordance with relevant legislation, regulations and Council’s service levels.
Challenges in the future include decision-making relating to replacement of aging assets to meet the needs of the community whilst taking advantage of advances in technology for efficient cost-effective operations, as well as maximising utilisation of these highly beneficial community facilities.
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CHAPTER 3: Statement of Objectives
Delivery Program Objectives and Strategies
Nil for current financial year.
Service Objective To provide aquatic leisure, recreation and fitness opportunities for residents and visitors to Narrabri Shire.
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CHAPTER 4: Service Responsibilities
Service(s) Description
Management Services Provide strategic direction and management for the service. Provide co-ordination of activities within this service.
Outdoor Swimming Pools Provide public swimming pools for the summer months of the year that all people in the community can access.
Indoor Heated Pool Provide a heated public swimming pool year round that all people in the community can access.
Aquatic Programs
Offer a range of Aquatic Programs through the pools to provide life skills, encourage use, and offset operating costs.
Retail Sales Provide food, beverages and pool oriented merchandise for the convenience of our customers so they extend their stay, and assist offset operating costs.
Pilliga Artesian Bore Baths
Provide an artesian bore bath (swimming pool) popular with local and district residents as well as a primitive camping ground that attracts visitors to Pilliga and contributes to the local economy.
Formal Responsibilities
Formal Responsibility Responsibility held by (Staff Position)
Origin
Nil.
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CHAPTER 5: Annual Operational Plan and Budget
Operational Plan Actions
Nil for current financial year.
2017-2018 Annual Budget
Revised Budget
Adopted
March Quarter
Budget
2016/2017 2017/2018
Operating Revenue 488,887 425,579
Operating Expenditure (1,535,652) (1,527,441)
Surplus/(Deficit) From Operations (1,046,765) (1,101,862)
Capital Revenue 0 0
Capital Expenditure - Works (87,897) (307,000)
Capital Expend - Loan Repayments (240,604) (248,692)
Available Funds Movement Prior to Restricted Asset Funding (1,375,266) (1,657,554)
Transfers From Restricted Assets 333,453 555,692
Transfers (To) Restricted Assets (166,063) (195,678)
Result of Transfers (To) and From Restricted Assets 167,390 360,014
Funds Available To or (Required From) Rates & Other General Revenue (1,207,876) (1,297,540)
Annual Capital Works Program Capital Works Project
2017/2018
Asset Renewal
Boggabri - Replace Water Treatment System (157,000)
Narrabri - Investigate potential to extend life of 50m pool (50,000)
Wee Waa – Replace Two Shade Shelters (30,000)
Sub-Total Asset Renewal (237,000)
Asset New
Boggabri – Upgrade to comply with WHS & Compliance items (35,000)
Wee Waa – Upgrade to comply with WHS & Compliance items (35,000)
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Capital Works Project
2017/2018
Sub-Total Asset New (70,000)
Total Capital Works $ (307,000)
Annual Asset Maintenance Program
Asset Maintenance Project 2017/2018
Planned Maintenance
Compliance Repairs / Maintenance Services
(147,000)
Sub-Total Planned Maintenance (147,000)
Unplanned Maintenance
Unplanned Maintenance and Repairs
(20,000)
Sub-Total Unplanned Maintenance (20,000)
Total Asset Maintenance (167,000)
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Fees and Charges
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Swimming Pools Service Organisational Structure
Position Title Employment Status Hours/week
Community Facilities Manager Full Time 14
Aquatic Facilities Manager Full Time 38
Boggabri Pool Coordinator^ Full Time 38-45
Wee Waa Pool Coordinator^ Full Time 38-45
Narrabri Pool Operator Full Time 38
Casual Lifeguards* Casual 330
TOTAL HOURS 510
^Full time employment under flexible work arrangement to accommodate winter closure. *Casual lifeguards supplement full time employees at all pools to cover supervision and opening hours of facilities particularly during summer.
Community Facilities Manager
Boggabri Pool Coordinator
CasualLifeguards
Wee Waa Pool Coordinator
Casual Lifeguards
Narrabri Pool Operator
Casual Lifeguards
Pilliga Artesion Bore
-Unsupervised
Site
Aquatic Facilities Manager
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SWOT Analysis
Strengths Weaknesses
Licenced lifeguards with CPR and First Aid qualifications
Excellent safety record – no deaths by drowning
Good proportion of returning experienced casual lifeguards
Heated indoor pool allowing year round access to public swimming
A core group of dedicated and stable casual lifeguards
Excellent water quality at all three public pools
Excellent customer service
Clean and tidy facilities
Low entry fees compared with neighbouring shire and city centres
Inclusive facility with access options and staff trained and aware to accommodate physically and culturally diverse patrons
Quality Learn to Swim (LTS) program at full capacity given available LTS teachers
Tourist attraction of Pilliga Bore Bath contributing to local micro-economy
Boggabri, Wee Waa pools and Narrabri 50m pools are over 50 years old; therefore, ageing assets
Reliance on casual lifeguards due to minimal permanent staff
Low participation in aquatic fitness classes make the classes unviable potentially losing patron numbers
Organisational structure / staffing
Lack of clear recognition and role definition for Learn to Swim (LTS) teachers and aquatic fitness instructors (currently employed as casual lifeguards)
High costs associated with lifeguard training prior to each summer season
Lack of shade at 50m pool particularly lawn area in Narrabri
Lack of understanding by community regarding base services versus business opportunities e.g. provision of safe water to swim in versus provision of learn to swim classes
Ancillary services (e.g. kiosk / canteen) competing with pool supervision
Reducing opening hours may result in loss of long term casuals due to reduced hours
Not maximising kiosk facilities due to staffing
restrictions
Minimal marketing and promotion due to budget
constraints
Pilliga Bore Baths has lacked clear direction to
guide development resulting in ad hoc expansion
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Opportunities Threats
Health and fitness activities / offerings
Find either a single permanent lessee or group of regular fixed hirers of the multipurpose room
Utilise viewing room as activity space e.g. treadmill / cycle machines ‘run/cycle as you watch’ for parents with children in learn to swim and squad etc.
Recognise and create clear role for Learn to Swim teachers and aquatic fitness instructors
Learn to Swim program at Boggabri and Wee Waa
Train or recruit LTS and aquatic fitness instructors
Investigate process to become recognised Royal Life Saving Society (RLSS) trainer to reduce training costs and provide service to northern inland and north west public pool providers
Separate core services from business services e.g. Learn to Swim, canteen
Lease / contract kiosk operations
Enhance outdoor facilities to increase shade, BBQ facilities, seating, to encourage use and extend stay
Develop and implement a marketing plan to increase patronage and gain alternative revenue streams
Externally managed customer satisfaction survey to determine satisfaction level of customers and stakeholders with provision of service
Foster relationship with public and private health professionals to maximise program pool utilisation and fitness program uptake
Free WiFi to paying pool patrons for limited time (e.g. 30mins) to encourage visitation
Business / management plan over Pilliga Bore Baths and primitive camping ground
Lease/contract management of Pilliga Bore Baths and primitive camping ground
Number of backyard pools installed reduces patron base at public swimming pools
External Learn to Swim teachers operating at either backyard private pools or Council owned facilities reduce student numbers and potential revenue
Strong sense of ownership / expectations of preferential treatment relating to pool use by swimming clubs and some schools
Declining population / transient population
Reduced discretionary spending by local residents
Neighbouring shire facilities e.g. waterslide in Moree
Competing outdoor recreation activities e.g. water skiing at lakes and dams
Gyms, boot camp, private fitness instructors
Extreme weather conditions: extreme heat and cold
Pool water contamination by pool patrons
Patrons with existing serious health issues using pool and risk of major incident on site
Changes to health regulations resulting in increased costs to maintain pool water quality to standard
Reduced availability and/or increased supplier costs for chemical required to maintain pool water quality
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CHAPTER 6: Key Performance Measures
Efficiency Measures
Efficiency Measure “Doing things right”
2016/2017 Previous
2017/2018 Estimated
Operational cost per patron is maintained below $15 per patron Boggabri Narrabri Wee Waa
$14.88 $10.90 $10.53
$14.88 $10.90 $10.53
Percentage of pool operating expenditure recovered as revenue. 39% 39%
Effectiveness Measures
Effectiveness Measure “Doing the right things”
2016/2017 Previous
2017/2018 Estimated
Lost time (hours) is reduced by 20% 0 0
No. of incidences of pool closure for health reasons. 1 1
Number of written complaints relating to health, safety or customer service.
5 5
Percentage of program classes (LTS, Aquatic Fitness) held with minimum 80% class participation.
84% 84%
Minimum 80% ‘high quality’ rating from parents/carers of children participating in Learn to Swim.
82% 82%
The total retail sales at Boggabri, Narrabri and Wee Waa each year exceed the rolling three year average.
$76,235 $76,235
Workload Measures
Workload Measure 2016/2017 Previous
2017/2018 Estimated
Number of patrons using pools Boggabri Narrabri Wee Waa
7,499
44,412 12,451
7,499
44,412 12,451
No. of Learn to Swim classes offered at Boggabri, Narrabri and Wee Waa pools.
1,645 1,645
No. of Aquatic Fitness classes offered at Boggabri, Narrabri and Wee Waa pools.
25 25
No. of Squad classes offered at Narrabri. 209 209
No. of opening days and times reflect user demand based on patron attendance and efficiency measures.
Boggabri Narrabri Wee Waa
172 346 175
172 346 175
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CHAPTER 7: Medium Term Strategic Management
Four Year Service Budget
Adopted Draft Draft Draft
Budget Budget Budget Budget
2017/2018 2018/2019 2019/2020 2020/2021
Operating Revenue 425,579 425,778 424,440 315,252
Operating Expenditure (1,527,441) (1,546,763) (1,565,075) (1,643,334)
Surplus/(Deficit) From Operations (1,101,862) (1,120,985) (1,140,635) (1,328,082)
Capital Revenue 0 470,000 596,000 492,500
Capital Expenditure - Works (307,000) (1,147,000) (1,216,000) (985,000)
Capital Expend - Loan Repayments (248,692) (257,097) (265,102) (214,221)
Available Funds Movement Prior to Restricted Asset Funding
(1,657,554) (2,055,082) (2,025,737) (2,034,803)
Transfers From Restricted Assets 555,692 934,097 620,000 492,500
Transfers (To) Restricted Assets (195,678) (197,635) (199,611) (201,607)
Result of Transfers (To) and From Restricted Assets
360,014 736,462 420,389 290,893
Funds Available To or (Required From) Rates & Other General Revenue
(1,297,540) (1,318,620) (1,605,348) (1,743,910)
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Four Year Capital Works Program
Asset Expenditure
2017/2018
Boggabri – Replace Water Treatment System (Renewal) 157,000
Boggabri – Upgrade to comply with WHS & compliance items (New) 35,000
Narrabri – Investigate potential to extend life of 50m pool (Renewal) 50,000
Wee Waa – Upgrade to comply with WHS & Compliance items (New) 35,000
Wee Waa – Replace two shade shelters (Renewal) 30,000
TOTAL 307,000
2018/2019
Wee Waa – Replace Water Treatment System (Renewal) 157,000
Boggabri – Replace epoxy finish and sealants (Renewal) 180,000
Boggabri – Upgrade water circulation, aesthetics & visual amenity (Renewal)
30,000
Narrabri – Eliminate pool leakage (Renewal) 20,000
Narrabri – Replace 50m plant room building & pipework (Renewal) 580,000
Wee Waa – Replace epoxy finish & sealants (Renewal) 180,000
TOTAL 990,000
2019/2020
Boggabri – Replace inground pipework (Renewal) 169,000
Boggabri – Upgrade to dispose backwash to sewer, alum dosing and disabled access provisions (New)
323,000
Boggabri – Replace office and amenities building (Renewal) 250,000
Narrabri – Replace gutter and wall course tiling (Renewal) 300,000
Wee Waa – Replace filtration pump and makeup water system (Renewal) 24,000
Wee Waa – Equipotential bonding (New) 150,000
TOTAL 1,216,000
2020/2021
Nil. 0
TOTAL 0
GRAND TOTAL 2,513,000
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Four Year Asset Maintenance Program
Asset Maintenance
2017/2018
Planned (147,000)
Unplanned (20,000)
TOTAL (167,000)
2018/2019
Planned (150,340)
Unplanned (20,000)
TOTAL (170,340)
2019/2020
Planned (153,747)
Unplanned (20,000)
TOTAL (173,747)
2020/2021
Planned (157,222)
Unplanned (20,000)
TOTAL (177,222)
GRAND TOTAL (688,309)
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Information Technology Planning Specific Hardware
Server (1)
Desktops (7)
Printers (4)
Point of Sale Terminals (4)
Docket Printers (4)
Scanner (4)
EFTPOS Machines (4)
Land Telephones (4)
Access Gates with Scanner (1)
Prominent Chemical Dosing (4)
Closed Circuit Television (14)
Data Projector (1)
Projector Screen (1)
Public Address System (3)
Fire and Security Alarm (1)
Adequacy Statement
The IT Manager has identified potential failure of the hard drive in the server at the Narrabri Aquatic Centre. This is partly due to the server not being in a contained air-conditioned room. Apart from this, the hardware utilised by Council’s three public swimming pools currently meets the needs and requirements of the business.
Specific Software
LINKS point of sale software installed at Boggabri, Narrabri and Wee Waa public swimming pools.
Future IT Considerations
LINKS software point of sale system was installed at Narrabri Aquatic Centre in 2013 and rolled out to Boggabri and Wee Waa pools in 2014/2015. The system itself is extremely functional and supports pool operations and data collection however the slow speeds associated with the internet link at Boggabri and Wee Waa results in slow processing of transactions consequently impacting customer convenience. Prominent automatic chemical dosing systems are installed at Narrabri, Boggabri and Wee Waa pools and succeed in monitoring and maintaining pool chlorine and pH levels as well as improving work, health and safety outcomes by eliminating the need for staff to handle chemicals. Closed Circuit Television (CCTV) is installed in public areas of the indoor pool hall at the Narrabri Aquatic Centre to assist lifeguards supervise pool patrons. Faster and more reliable internet connection is an immediate business need for the future to improve the reliability and useability of LINKS software and therefore improve convenience for customer transactions, pool operations and data collection.
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Workforce Planning
Title Status Type Hours Difficulty to Recruit
1-5
Impact on
Business 1-5
Stability
1-5
Total
Community Facilities Manager
Full Time Permanent 35 4 4 3 11
Aquatic Facilities Manager
Full Time Permanent 38 4 4 1 9
Boggabri Pool Coordinator
Full Time Permanent 38 4 4 4 12
Wee Waa Pool Coordinator
Full Time Permanent 38 4 4 5 13
Pool Operator Full Time Permanent 38 4 3 5 12
Lifeguards Casual Casual Various 4 4 3 11
Learn to Swim Teachers Part Time
Permanent 15 – 38 4 5 3 12
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CHAPTER 8: Legislative Responsibilities
Compliance Item Legislation/ Regulation/ Clause or Section
Due Date Frequency
Bacteriological control of pool water quality NSW Public Health Act 2010 ss34-37 Public Health Regulation 2012 Schedule 1
Prior to pool opening to public and 4 hourly intervals thereafter.
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CHAPTER 9: Policy Responsibilities
Council Policy
Policy Last Reviewed Review Frequency
Narrabri Shire Swimming Facilities Management Plan February 2015 Annually
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CHAPTER 10: Definitions and Abbreviations
Definitions
Asset New: Expenditure which creates a new asset providing a new service/output that did not exist before. - or - Expenditure which enhances an existing asset to provide a higher level of service.
Asset Renewal: Expenditure on an existing asset or on replacing an existing asset, which returns the service capability of the asset up to that which it had originally. As it reinstates existing service potential, it may reduce future operating and maintenance expenditure if completed at the optimum time.
Examples include pavement rehabilitation, replacing a material section of a drainage network with pipes of the same capacity, replacing an air conditioner, etc.
Council Policy: A Policy adopted by Council resolution. Council Policies can also be referred to as Capital ‘P’ Policies. Council Policies will be written in proper case.
Planned Maintenance: Repair work that is identified and managed through a maintenance management system. These works include inspection, assessing the condition against failure/ breakdown criteria, experience, prioritising scheduling, actioning the work and reporting what was done to develop a maintenance history and improve maintenance and service delivery performance.
Unplanned Maintenance: Unplanned repair work carried out in response to service requests and management / supervisory directions.
Abbreviations
NAC Narrabri Aquatic Facility
LTS Learn to Swim
RLSS Royal Life Saving Society
GSPO Guidelines for Safe Pool Operations
IT Information Technology
LG Act Local Government Act 1993.
OLG Office of Local Government
PID Act Public Interest Disclosures Act 1994.
GSPO Practice Note 15
Royal Life Saving Society Guidelines for Safe Pool Operations Office of Local Government Practice Note No.15 Water Safety
NSW Advisory NSW Health Public Pool and Spa Advisory Document
DRAFT
Attachment 14.2.k
Public Swimming Pools Service Plan 2017-2018
Page 25
APPENDICES
1. Buildings and Other Structures Asset Management Plan
2. Buildings and Other Structures Asset Register
3. Narrabri Swimming Facilities Management Plan 2015
4. NSW Health, Public Swimming Pool and Spa Advisory Document http://www.health.nsw.gov.au/environment/Pages/Swimming-Pool-and-Spa-Advisory-doc.aspx
5. NSW Office of Local Government, Practice Note No.15 Water Safety http://www.olg.nsw.gov.au/sites/default/files/Practice-Note-No15-Water-Safety-Updated-July-2012.pdf
6. Royal Life Saving Society Guidelines for Safe Pool Operations (GSPO) http://www.royallifesaving.com.au/aquatic-centres/managers/guidelines-for-safe-aquatic-venues/guidelines-for-safe-pool-operation
DRAFT
Attachment 14.2.k
Narrabri Shire Council
46-48 Maitland Street Narrabri NSW 2390
Tel: (02) 6799 6866
Website: http://www.narrabri.nsw.gov.au E-Mail: [email protected]
Baan Baa | Bellata | Boggabri | Edgeroi | Gwabegar | Narrabri | Pilliga | Wee Waa
Attachment 14.2.k
