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Slides from Michael Lee Stallard and Jason Pankau\'s presentation at NASA Goddard Space Flight Centers Leadership Colloquium. The presentation is based on Michael and Jason\'s bestselling book entitled "Fired Up or Burned out."
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U N L O C K I N G C O R P O R A T E P O T E N T I A L
CREATING A CONNECTION CULTURE
Michael Lee Stallard & Jason Pankau
U N L O C K I N G C O R P O R A T E P O T E N T I A L
CURRENT WORK ENVIRONMENT
Why should you care?
• Employee trust and cooperation are low
• 75% of our employees are not engaged at work!
• In America that is more than 101,000,000
individuals
U N L O C K I N G C O R P O R A T E P O T E N T I A L
THE OPPORTUNITY
“One of the things you notice in Gallup Research is that only one in four workers in the U.S. are engaged in the workplace… Imagine if you could get half the employees engaged… It is just unbelievable to me the potential that exists for companies.”
James Clifton
CEO, Gallup Organization
U N L O C K I N G C O R P O R A T E P O T E N T I A L
ORGANIZATIONAL BEHAVIOR
• 2004 Employee Engagement Study of 50,000 employees:
• Emotional factors are four times as effective as rational factors in engaging employees
• Engaged employees are 20% more productive than the average employee
Source: Corporate Executive Board
U N L O C K I N G C O R P O R A T E P O T E N T I A L
NEUROSCIENCE
Neuroscience has shown that connection:• Reduces stress hormones (epinephrine,
norepinephrine, cortisol)• Increases dopamine which enhances
attention and pleasure• Increases serotonin which reduces fear
and worry• Increases oxytocin which makes us
more trusting of others
U N L O C K I N G C O R P O R A T E P O T E N T I A L
NEUROSCIENCE
Scientists discovered from split brain surgery on epilepsy patients:
• Severed the Corpus Callosum• Right Brain - unconscious mind controls
emotions • Left Brain - conscious mind controls logic,
speech• Cognitive scientist Michael Gazzaniga
labeled the left brain “the interpreter” • Frequently our right brain determines what
we do and our left brain makes up a story to explain it
U N L O C K I N G C O R P O R A T E P O T E N T I A L
HUMAN NEEDS TO THRIVE
Meaning
Personal GrowthAutonomy (Freedom)
Recognition
Belonging
Respect
U N L O C K I N G C O R P O R A T E P O T E N T I A L
PSYCHIATRY
Lack of connection at work increases:
• loneliness
• isolation
• confusion
• distrust
• disrespect, and
• dissatisfactionSource: Dr. Edward Hallowell, former instructor Harvard Medical School
U N L O C K I N G C O R P O R A T E P O T E N T I A L
POLITICAL SOCIOLOGY
Since WWII, subjective well being (happiness) has been flat although economic prosperity has increased dramatically.Experts believe a lack of connection and community has kept subjective well being stagnant.Sources: Bowling Alone by Robert Putnam, American Paradox by David Myers, and The Decline of Happiness in Market Democracies by Robert Lane
U N L O C K I N G C O R P O R A T E P O T E N T I A L
HEALTH RESEARCH
Research has shown connection = positive impact
• Babies who are held = healthier
• Students who receive eye contact = perform better academically
• Patients who have social support = recover faster
• Adults with greater connection = more creative, better problem solvers
• Seniors who have social relationships = live longerSources: Carlson, 1998; Rosenthal and Jacobson, 1992; Resnick, 1997; Cohen, 1997; Berkman, 1979; Baumeister, 2003; MacArthur Foundation Study, 1998
U N L O C K I N G C O R P O R A T E P O T E N T I A L
CURRENT WORK ENVIRONMENT
Florida State University Survey
When Bosses Behave Badly – employees retaliate:
• 30% slowed down or purposely made errors vs. 6% of those not reporting abuse.
• 27% purposely hid from the boss vs. 4% of those not abused.
• 33% confessed to not putting in maximum effort vs. 9% of those not abused.
• 29% took sick time off even when not ill vs. 4% of those not abused.
• 25% took more or longer breaks vs. 7% of those not abused.
U N L O C K I N G C O R P O R A T E P O T E N T I A L
THE CONNECTION CULTURE
We all need connection!
It brings out the best in people, and makes them:• mentally and physically healthier • more trusting• more productive• more cooperative• more creative• better problem solvers
U N L O C K I N G C O R P O R A T E P O T E N T I A L
WHAT IS CONNECTION?
“Like wind through the trees”
An invisible force between human beings that promotes trust, cooperation and “esprit de corps”!
Brought about by intentionally developing Relationship Excellence!
U N L O C K I N G C O R P O R A T E P O T E N T I A L
WORK BECOMING MORE IMPORTANT
Beginning in the 1990’s, work became a greater part of Americans’ self definition than family and community.
- The Gallup Organization
U N L O C K I N G C O R P O R A T E P O T E N T I A L
THE CONNECTION CULTURE
We need to put the corpus back into corporation!
“Corpus” is Latin for body
Cor·po·ra·tion (kôr'pə-rā'shən) n.
• A body that is granted a charter recognizing it as a separate legal entity having its own rights, privileges, and liabilities distinct from those of its members. Such a body created for purposes of government. Also called body corporate.
• A group of people combined into or acting as one body.
U N L O C K I N G C O R P O R A T E P O T E N T I A L
THE CORPORATE EQUATION
+TaskExcellence
The Connection Culture
U N L O C K I N G C O R P O R A T E P O T E N T I A L
ELEMENTS OF CONNECTION
Core Elements1. Human Value2. Inspiring Identity3. Knowledge Flow
Enabling Elements4. Committed Members5. Servant Leaders
U N L O C K I N G C O R P O R A T E P O T E N T I A L
INSPIRING IDENTITY (“VISION”)
When everyone in the organization is
proud of the reputation.
united by the values, and
motivated by the mission,
U N L O C K I N G C O R P O R A T E P O T E N T I A L
VISION
Case study: FDR
During World War II
18,000 aircraft workers at Boeing in Seattle
1941-1945 American aircraft companies
– out-produced the Nazis three-to-one
– built nearly 300,000 airplanes
U N L O C K I N G C O R P O R A T E P O T E N T I A L
HUMAN VALUE (“VALUE”)
When everyone in the organization
understands the needs of people,
appreciates their positive, unique contributions, and
helps others achieve their potential.
U N L O C K I N G C O R P O R A T E P O T E N T I A L
VALUE
1. Understands psychological needs of people
Human needs at work: • Respect• Recognition• Belonging• Autonomy (freedom)• Personal growth• MeaningSources:E Pluribus Partners, Ryan and Deci, Maslow, Frankl, Csikszentmihalyi, Banks
Lack of connection > deficit need
dysfunctional behavior
U N L O C K I N G C O R P O R A T E P O T E N T I A L
VALUE
2. Appreciate my positive, unique contributions
Know my storyHow well do you know your employees? What is their background?What are their dreams and ambitions?What motivates them?Who is important in their life?What qualities do they strive for?
U N L O C K I N G C O R P O R A T E P O T E N T I A L
VALUE
3. Help others achieve their potential
Encourage professional growthprofessional
development courses
Encourage personal growth coaching, mentoring Share your gold with others!
U N L O C K I N G C O R P O R A T E P O T E N T I A L
VALUE
“What we can do is construct an environment that nurtures trusting and respectful relationships and unleashes everyone’s creativity. If we get it right, the result is a vibrant community where talented people are loyal to one another and their collective work, everyone feels that they are part of something extraordinary, and their passion and accomplishments make the community a magnet for talented people coming out of schools or working at other places. I know what I’m describing is the antithesis of the free-agency practices that prevail in the movie industry, but that’s the point: I believe that community matters.”
- Ed Catmull, President, Pixar and Disney Animation Studios
U N L O C K I N G C O R P O R A T E P O T E N T I A L
KNOWLEDGE FLOW (“VOICE”)
When everyone in the organization
safeguards relational connections.
shares ideas and opinions honestly, and
seeks the ideas of others,
U N L O C K I N G C O R P O R A T E P O T E N T I A L
VOICE
“Complete transformation! They began to invent ways of doing it better. They improved the scheme. They worked at night. They didn’t need supervising in the night; they didn’t need anything. They understood everything; they invented several of the programs that we used…my boys really came through, and all that had to be done was to tell them what it was, that’s all. As a result, although it took them nine months to do three problems before, we did nine problems in three months, which is nearly ten times as fast.”
- Richard Feynman, Nobel Prize Winning Physicist
U N L O C K I N G C O R P O R A T E P O T E N T I A L
“That didn’t happen in other armies . . . Rommel did not have a suggestion box outside his door. Eisenhower did. Bradley did.”
- Historian Stephen Ambrose
VOICE
U N L O C K I N G C O R P O R A T E P O T E N T I A L
VOICE
According to her colleagues: “She told us everything, stuff we didn’t want to know [like how close we were to running out of cash].” “Part of her DNA is to tell you the good, the bad, and the ugly.”
U N L O C K I N G C O R P O R A T E P O T E N T I A L
1. Leader fails to encourage other points of view
2. Internal rivals
3. Fiefdoms
4. Isolationist culture
KNOWLEDGE TRAPS
U N L O C K I N G C O R P O R A T E P O T E N T I A L
CONNECTION FORMULA
VISION + VALUE + VOICE =
Connection
U N L O C K I N G C O R P O R A T E P O T E N T I A L
ELEMENTS OF CONNECTION
Core Elements1. Human Value2. Inspiring Identity3. Knowledge Flow
Enabling Elements4. Committed Members5. Servant Leaders
U N L O C K I N G C O R P O R A T E P O T E N T I A L
COMMITTED MEMBERS
Definition:
When everyone in the organization is:
• committed to task excellence,
• promoting the connection culture, and
• living out character strengths and virtues.
U N L O C K I N G C O R P O R A T E P O T E N T I A L
Definition: empowered with the authority to:
• Coordinate task excellence,
• Facilitate the connection culture, and
• Model and mentor others in character strengths and virtues!
SERVANT LEADERS
U N L O C K I N G C O R P O R A T E P O T E N T I A L
“Ability may get you to the top but it takes character to keep you there.”
-- Legendary UCLA basketball coach John Wooden
CHARACTER STRENGTHS
U N L O C K I N G C O R P O R A T E P O T E N T I A L
CHARACTER STRENGTHS
“Coach Wooden had a profound influence on me as an athlete, but an even greater influence on me as a human being. He is responsible, in part, for the person I am today.”
- Kareem Abdul Jabbar
U N L O C K I N G C O R P O R A T E P O T E N T I A L
“…while there are indeed great, often unfathomable forces in history before which even the most exceptional of individuals seem insignificant, the wonder is how often events turn upon a single personality, or the quality we call character.”
-- Historian David McCullough
CHARACTER STRENGTHS
U N L O C K I N G C O R P O R A T E P O T E N T I A L
“I have a dream that my four little children will one day live in a nation where they will not be judged by the color of their skin but by the content of their character.””
-- Rev. Martin Luther King, Jr.
CHARACTER STRENGTHS
U N L O C K I N G C O R P O R A T E P O T E N T I A L
American Psychology Association study
Leading psychologists
Global study
Identified 24 specific character strengths
CHARACTER STRENGTHS
U N L O C K I N G C O R P O R A T E P O T E N T I A L
CHARACTER STRENGTHS
General George C. Marshall
U N L O C K I N G C O R P O R A T E P O T E N T I A L
CHARACTER STRENGTHS
“I’m sorry Mr. President, I don’t agree with you at all.” -- General George C. Marshall
U N L O C K I N G C O R P O R A T E P O T E N T I A L
CHARACTER STRENGTHS
“[He has] an insatiable desire to learn, to know, [and] to understand.”
-- Nobel Peace Prize Committee
U N L O C K I N G C O R P O R A T E P O T E N T I A L
“Most men are slaves of ambition. General Marshall is a slave of his duties.”
“I have never seen a task of such magnitude performed by a man”
“You have inspired us with your single-mindedness of purpose and selfless devotion to our common cause.”
CHARACTER STRENGTHS
-- Senator Henry Stimson
-- British Officers’ Letter to Marshall
U N L O C K I N G C O R P O R A T E P O T E N T I A L
“…when I disapprove [of Marshall’s recommendations], I don’t have to look over my shoulder to see which way he is going…I know he is going…to give me the most loyal support as chief of staff that any president could wish.”
-- President Franklin Delano Roosevelt
CHARACTER STRENGTHS
U N L O C K I N G C O R P O R A T E P O T E N T I A L
“Our policy is directed not against any country or doctrine but against hunger, desperation, and chaos.”
-- George C. Marshall Speech at Harvard University in 1953
The Marshall Plan
CHARACTER STRENGTHS
U N L O C K I N G C O R P O R A T E P O T E N T I A L
CHARACTER AND CONNECTION
Who will you choose to become?
Intentional Disconnector
Unintentional Disconnector
Intentional Connector
U N L O C K I N G C O R P O R A T E P O T E N T I A L
CHARACTER STRENGTHS
1. Develop habits that reflect character strengths.
2. Build high trust relationships with people who want to develop character strengths.
3. Undertake periodic checkups - 360 degree performance reviews.
4. Study and celebrate the character of intentional connectors.
5. Select, measure and promote leaders who have character strengths and who connect.