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National CASA/GAL AssociationA Conversation About Re-Opening
Monday, May 18, 2020*This call is being recorded
Welcome
AGENDAWELCOME
POLICIES AND COMMUNICATIONS
OFFICE RE-OPENING
CONTROLLING INFECTION
OFFICE SET-UP
CHILD VISITATIONS AND COURT APPEARANCES
CASE ASSIGNMENT
VOLUNTEER ATTRITION, RETENTION AND RECRUITMENT
RECORDS MANAGEMENT
SELF-CARE
HELPFUL RESOURCES
Q&A
Policies and Communications
5
Potential Policies
• Operations
• Business Travel
• Infection in the Workplace
• Volunteer Safety
• Child Visitations
6
Communications
• Importance of communications
• Work with governing body on policies and protocols
• Distribute policies to staff and volunteers
• Train, if necessary
• Anticipate needs of volunteers and children and be equipped to meet them
Office Re-Opening
8
Office Re-Opening
• Follow government orders• Coordinate with building and
other tenants • Clean and disinfect• Work through operations
Controlling Infection
10
Higher Risk Groups
• Reasonable Accommodations
• Privacy
11
Office Visitors
• Volunteers
• Vendors
• Deliveries
12
Testing and Screening• Screening
– taking temperatures (100.4°F)
– questioning upon entry to office
• Testing– diagnostic (current infection)
– serologic (past infection)
• Contact Tracing – identifying people who had contact with someone sick
13
Testing and Screening
• Necessary?
• Who conducts the testing and screening?
• Role of building management?
• How and where?
• Liability for doing it?
• Liability for not doing it?
14
Symptoms in the Office
• Planning for someone developing symptoms on-site
• Communications
• Privacy
Office Set-Up
16
Office Set-Up
• Six feet of space
• Shared space
• High-touch surfaces
• Bottlenecks/blind spots
• Signage and markings
17
Common Spaces
• Coordinate with the building
• Bathrooms, elevators, lobbies, parking areas
• HVAC
18
Supplies
• Cleaning supplies
• Masks
• Testing and screening (thermometers)
• PPE
• Materials to reconfigure office
Child Visitations and Court Appearances
20
Volunteer Expectations and Liabilities
• Policies and ProtocolsAll return?Resume all volunteer activities?
• Trainings• Waivers?
21
Child Visitations
• Virtual or in-person• Frequency• Assuring Safety
- PPE- Social Distancing
• Talking to children• Content of conversation
22
Court Appearances
• Virtual or in-person?• Balancing public health
mandates, safety and statutory requirements
• Equal voice• Working with the Court
Case Assignment
24
Case Assignment
• Statutory provisions
• Local court rules
• Memorandum of Understanding with court and child welfare
• Triaging assignments• Development of an assessment tool
Volunteer Attrition, Retention and Recruitment
26
Volunteer Attrition
• Potential decrease in existing volunteers
• Volunteers serving in limited role
• Potential volunteers concerned about the work during and following pandemic
• Competing priorities with limited resources
27
Volunteer Retention
• Volunteer expectations, satisfaction and reward
• Creating a sense of connection
• Seeking input• Communicating and keeping
volunteers informed• Giving ownership of the mission
28
Volunteer Retention
• Creating a sense of connection (continued)
• Encouraging creativity• Sincere and consistent recognition• Listen and learn
29
Volunteer Recruitment
• Increase in need for volunteers
• Volunteer recruitment campaign
• Communication of the need• Articulating our work in the “new
normal”
Records Management
31
Records Management
• Records created off-site
- Store- Share or disclose?- Destroy?
• Records destruction schedule
• Records holds
Self-Care
33
Self-Care• Prioritize
• Maintain a routine
• Limit news consumption
• Create a separate workspace
• Exercise
• Stay connected
• Practice relaxation techniques including gratitude and mindfulness
• Don’t be too hard on yourself
Webinar recordings – www.member.nationalcasagal.org
Helpful Resources
35
Helpful Resources
• National CASA/GAL Member Portal - https://member.nationalcasagal.org/covid-19-emergency-planning-resources/
• National Governors’ Association – www.nga.org
• National Center for State Courts – www.ncsc.org
• Fast Company - https://www.fastcompany.com/
• Children’s Bureau - https://www.acf.hhs.gov/cb
• Centers for Disease Control and Prevention – www.cdc.gov
• State and local public health, court, and child welfare sites
Wrap Up & Questions
Thank you!