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Develop management skills to be an effective team leader, supervisor or first line manager

NatioNal CertifiCate iN BusiNess (first liNe MaNageMeNt) (level 4)An online professional development programme designed to enhance the communication and people management skills of supervisors, team leaders and first line managers responsible for staff and workplace operations or those who wish to progress into one of these roles.

Programme informationThis programme is online with students assessed using a combination of written assignments and/or verification of competency by direct manager. Students will have the opportunity to have online discussions with a Whitireia tutor and other students on the programme.

The flexible online delivery of this programme means that all students need is a computer and an internet provider.

Areas covered on this programme include:

Workplace communication > Interview in an informal one-to-one situation

> Give oral instructions in a workplace

> Demonstrate and apply knowledge of team building skills

Problem solving > Manage interpersonal conflict

> Collaborate within a group or team which has an objective

Workplace organisation > Apply time management concepts and methods in business situations

> Identify key workplace organisational principles

Workplace performance > Demonstrate knowledge of performance management planning

> Develop self to improve performance

Workplace relationships

> Develop strategies to establish and maintain positive workplace relationships

> Provide guidance for individual adult trainees

> Demonstrate and apply knowledge of quality assurance in a business operation

ADDITIONAL INfOrmATION

Enrol now!national CertifiCate in Business (first line management) (level 4) March 2015

further study oPtionsGraduates can apply to enrol in further diploma or degree level study at Whitireia

QualifiCationGraduates gain the National Certificate in Business (First Line Management) (Level 4)

Career oPPortunitiesGraduates can seek employment as a team leader, supervisor or first line manager. This programme is designed to develop students whether they are in one of these positions already, or are aiming for a promotion into one.

loCationOnline

start dateFlexible; enrol throughout the year

durationModular programme that can be completed within six months

level 4

feesCurrent fees are available on the Whitireia website

entry reQuirementsDomestic: Must be in suitable employment and have manager’s support; must have access to a computer and internet/email

International: IELTS 5.5 (no band lower than 5.0)