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NATIONAL CERTIFICATE (VOCATIONAL) NQF LEVEL 2

NATIONAL CERTIFICATE (VOCATIONAL) NQF LEVEL 2

NOVEMBER 2009

BUSINESS PRACTICE

This memorandum consists of 6 pages. NB: ANY OTHER RELEVANT ANSWERS MAY ALSO BE CONSIDERED.

MARKING GUIDELINES

(MARKING GUIDELINE) -2- NC270(E)(N23)V BUSINESS PRACTICE

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SECTION A QUESTION 1 MULTIPLE CHOICE QUESTIONS 1.1 B√√ 1.2 C√√ 1.3 B√√ 1.4 D√√ 1.5 C√√ 1.6 D√√ 1.7 D√√ 1.8 B√√ 1.9 D√√ 1.10 D√√ (10 x 2) (20) QUESTION 2 NO. TRUE FALSE

2.1 X√√ 2.2 X√√ 2.3 X√√ 2.4 X√√ 2.5 X√√ 2.6 X√√

2.7 X√√ 2.8 X√√ 2.9 X√√

2.10 X√√ (10 x 2) (20)

QUESTION 3 3.1 B√√ 3.2 A√√ 3.3 D√√ 3.4 E√√ 3.5 C√√

(5 x 2) (10)

TOTAL SECTION A: 50

(MARKING GUIDELINE) -3- NC270(E)(N23)V BUSINESS PRACTICE

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SECTION B

QUESTION 4: Professional Behaviour in a Business Environment

4.1 4.1.1 4.1.2 4.1.3 4.1.4 4.1.5

Unethical√√ Ethical√√ Unethical√√ Unethical√√ Unethical√√ (5 x 2)

(10)

4.2 4.2.1 4.2.2 4.2.3 4.2.4 4.2.5 4.2.6 4.2.7

He could have contracted the disease from his daughter by direct contact.√ He should stay off work for 2 to 3 weeks.√ � flu like symptoms.√ � a rash in the form of crops of tiny red spots that turn into itchy

fluid – filled blisters.√ � within 24 hours the blisters dry out forming scabs.√ � successive crops occur for 1 to 6 days. � the rash may be widespread or consist of only a few spots. Any 3 (3 x 1) Yes.√ Yes.√ Calamine lotion.√ An antiviral drug to limit the effects of the infection. √ (2 x 1) A medical certificate.√

(1) (1) (3) (1) (1) (2) (1) (10)

4.3 Strengths√ Weaknesses√ Opportunities and√ Threats√ (4 x 1)

(4)

4.3.1 4.3.2 4.3.3 4.3.4

Strengths – any skill or advantages that you may have. √ Weaknesses – are the limitations or disadvantages that you may have. √ Opportunities – any advantages that may exist around you e.g. a bursary. √ Threats – any disadvantages that may exists around you e.g. limited budget. √

(1) (1) (1) (1)

(MARKING GUIDELINE) -4- NC270(E)(N23)V BUSINESS PRACTICE

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4.3.5 Employment Equity Act – emphasises that there should be equal

employment opportunities for men and women and the disabled. √√

(2)

4.4 4.4.1

4.4.2 4.4.3 4.4.4 4.4.5

Wheel-chair access √√ Restroom (women)√√ Information √√ Caution√√ Public telephone√√

(2) (2) (2) (2) (2) [40]

QUESTION 5: Health, Safety and Security in the Workplace DOWN: 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10

medical√√ switch√√ ambulance√√ limb√√ pressure√√ lift√√ move√√ aid√√ cough√√ AIDS√√ (10 x 2)

(20) [20]

QUESTION 6: Structure of an Organisation as a Workplace 6.1 � Human Resources Department is responsible for human resource

planning, staff recruitment, staff selection, placement of staff and induction of staff.√√

� Information Technology Department is responsible for installing Intranet,

launching the organisation’s website on the web and regularly updating it.√√

� Finance Department is responsible for the acquisition of long term funds,

ensures a balance between own and borrowed capital, maintaining a sound financial position.√√

� Marketing Department is responsible for meeting the needs of the

consumer through the product, price, promotion and distribution policies and regulate the flow of goods from the producer to the consumer.√√ (4 x 2)

(8)

(MARKING GUIDELINE) -5- NC270(E)(N23)V BUSINESS PRACTICE

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6.2 Any FOUR administrative functions

� Manning the reception area and switchboard√√ � Printing, copying and filing documents√√ � Mailroom control√√ � Keeping statistics of activities√√ � Keeping records used for bookkeeping (4 x 2)

(8)

6.3 6.3.1

6.3.2 6.3.3 6.3.4

Pick and Pay � Distribute and sell food and other household items on cash

basis√ KFC � Prepare and sell meals specialising in fried chicken and

beverages√ First National Bank � Invest and manage capital, grow clients money and insurance√ BP � Refine and sell petrol and other fuel products√ (4 x 1)

(4) [20]

(MARKING GUIDELINE) -6- NC270(E)(N23)V BUSINESS PRACTICE

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QUESTION 7: Manage a diary

Days Date Mon Tues Wed Thu Fri Sat Sun

1 20-07- 2009����

College opens & Staff Meeting����

2 21-07- 2009����

Lectures Begin ����

3 07-08- 2009����

SRC elections ����

4 14-08- 2009����

SRC Committee Meeting ����

5 15&16-08- 2009����

Workshop for SRC committee����

Workshop for SRC committee����

6 19-08 2009����

Staff meeting ����

7 21-08- 2009����

Staff and students meeting ����

8 28-08 2009����

Students outing ����

9 04-09- 2009����

Open/ FET Day ����

10 14 to18-09- 2009 ����

Term tests����

Term tests

Term tests

Term tests

Term tests����

11 23- 09- 2009����

College closes ����

12 05- 10- 2009����

College opens ����

13 23-10- 2009 ����

Semester marks due����

14 27-10- 2009����

Lectures end����

15 28-10- 2009����

Final exams start����

16 24-11- 2009 ����

Final exams end����

17 27-11- 2009����

End of the year function ����

18 04-12- 2009����

College closes for students����

19 05-12- 2009����

College closes for staff ����

(40 x ½) (20) [20]

TOTAL SECTION B: GRAND TOTAL:

100 150