National Certificates in Travel & TourismNational Certificates in Travel & Tourism

Thursday 26 June 2008

ProgrammeProgramme

Background Outline of New National Certificates Future Developments Q&A Finish 4.00pm

Background:Background:

Previous Qualifications– NC Travel/GSVQ/SGA– Lapse dates SGAs

• Intermediate 2 and Higher Retail Travel – 31/07/2007 (Finish 31/07/2110)

• Higher (Finish 31/07/2008)

Background (2)Background (2)

Modernised HN Scoping work QDT – September 06 – February 08

– Sector Skills Councils – People 1st/Goskills– Employers– Centres– Careers Scotland

Design Principles:Design Principles:

Mandatory- minimum of 36 SCQF credit points Majority of credits at the level of the award At SCQF 5 and 6, 72 SCQF points in total (12

SQA unit credits) Opportunity for the development of core skills Relationship to national occupational standards

or relevant professional standards

The QualificationsThe Qualifications

National Certificate in Travel and Tourism at SCQF level 5 - G8YT 45

National Certificate in Travel and Tourism at SCQF level 6 - G8YV 46

Both 12 SQA credits/72 SCQF credit points

Qualification Structures Qualification Structures

At SCQF level 5– 6 mandatory, 6 options one of which must be

at SCQF level 5 At SCQF level 6

– 7 mandatory, 5 options one of which must be at SCQF level 6

National Certificate in Travel and Tourism at SCQF level 5 – Mandatory UnitsNational Certificate in Travel and Tourism at SCQF level 5 – Mandatory Units

Intermediate 2 (G8YT 45)

Unit Code SCQF Level SCQF Points SQA

Credit Value

Travel and Tourism: An Introduction DM4L 11 5 6 1

Business Practices in Travel and Tourism DM4M 11 5 6 1

Tourist Destinations DM4N 11 5 6 1

Selling Skills F3PJ 11 5 6 1

Skills for Customer Care F38X 11 5 6 1

Travel and Tourism: Enhancing Skills for Employment F3PL 11 5 6 1

National Certificate in Travel and Tourism at SCQF level 6– Mandatory UnitsNational Certificate in Travel and Tourism at SCQF level 6– Mandatory Units

Higher

Unit Code SCQF Level SCQF Points SQA

Credit

Value

Travel and Tourism: Enhancing Skills for Employment F3PL 11 5 6 1

Structure of the Travel and Tourism Industry DM4P12 6 6 1

Marketing in Travel and Tourism : An Introduction DM4R 12 6 6 1

Tourist Destinations DM4N 12 6 6 1

Selling the Travel and Tourism Product F3P9 12 6 6 1

Skills for Customer Care F38Y 12 6 6 1

Travel and Tourism Study Visit F3PA 12 6 6 1

Options:Options:

Essentially same at both levels X codes Core skills Restrictions

– One optional credit must be at the level of the award

– Assessment credits (max 3)– Languages (max 3 credits)

New UnitsNew Units

F3PL 11 Travel and Tourism: Enhancing Skills for Employment

F3PH 11 Resort Representation: An Introduction F3PK 11 Tour Guiding: An Introduction F3PM 11 Working as Air Cabin Crew: An Introduction F3P7 12 Working as Air Cabin Crew F3PD 11 Airport Ground Operations: An Introduction F3P8 12 Airport Ground Operations

Updated Units:Updated Units:

F3PC 11Accommodation and Package Holidays F3PE 11British Isles Tourist Destinations F3PF 11 European and Mediterranean Area Tourist Destinations F3PG 11 Popular Longhaul Tourist Destinations F3PJ 11 Selling Skills F3P9 12 Selling the Travel and Tourism Product F3PA 12Travel and Tourism Study Visit F3PB 12Travel Industry: An Introduction Skills for Customer Care at SCQF level 5&6 Event Organisation at SCQF level 6 Range of hospitality units – subject to validation

Assessment Support PacksAssessment Support Packs

Will be produced for all aforementioned units Secure site via SQA coordinator Subject page will advise on availability

New Units – Enhancing skills for employmentNew Units – Enhancing skills for employment

Mandatory on both awards Employer demand Development of personal skills/attitudes and

behaviours Participate in selection interview Review and evaluate own progress

Tour Guiding: An IntroductionTour Guiding: An Introduction

Looking at types of tour guides Producing an itinerary for short guided tour (1

day coach tour in Scotland) Conducting short guided tour (5 minutes)

Resort Representation: An IntroductionResort Representation: An Introduction

Roles and types of resort reps How airport duties and transfers should be

conducted Present a welcome meeting (5 minutes)

Working as Air Cabin CrewWorking as Air Cabin Crew

At SCQF level 5– Knowledge areas about aviation industry, terminology

etc– Communication with passengers – service

announcements– Service of meals

At SCQF level 6– Safety and service procedures– Duty free and tax paid goods service– Trolley merchandising

Airport Ground OperationsAirport Ground Operations

At SCQF level 5– Airline/airport terminology– Personal presentation– Dealing with passenger needs

At SCQF level 6– Airport check-in procedures– Meeting and boarding flights– Procedures for lost and mishandled

baggage

Employability SkillsEmployability Skills

New mandatory unit Further applied in study visit unit at level 6 Reinforced through other practical units e.g.

cabin crew/airport ground ops/guiding New Personal Development course (no course

assessment)

Core SkillsCore Skills

Opportunities outlined in detail in arrangements document (section 5.2)

Work Experience and Personal Development units strong carriers

Core skills units in options

Possible Programmes – tourism slantPossible Programmes – tourism slant

National Certificate in Travel and Tourism at SCQF Level 5 Travel and Tourism: An Introduction Tourist Destinations Skills for Customer Care Understanding Tourism in the Local Area Communication Information and Communication Technology Business Practices in Travel and Tourism Selling Skills Travel and Tourism: Enhancing Skills for Employment Local Tourism Product Knowledge Tour Guiding: An Introduction Surface Travel

Possible Programmes (2) – tourism slantPossible Programmes (2) – tourism slant

National Certificate in Travel and Tourism at SCQF Level 6 Structure of Travel and Tourism Tourist Destinations Skills for Customer Care The Scottish Tourism Product: An Introduction Communication Information and Communication Technology Marketing in Travel and Tourism: An Introduction Selling the Travel and Tourism Product Travel and Tourism: Enhancing Skills for Employment Travel and Tourism Study Visit Tour Guiding: An Introduction Surface Travel

Possible Programmes (3) – travel slantPossible Programmes (3) – travel slantNational Certificate in Travel and Tourism at SCQF Level 5 Travel and Tourism: An Introduction Tourist Destinations Skills for Customer Care Accommodation and Package Holidays Communication Information and Communication Technology Business Practices in Travel and Tourism Selling Skills Travel and Tourism: Enhancing Skills for Employment Popular Longhaul Tourist Destinations Surface Travel Resort Representation: An Introduction

Possible programmes (4) travel slantPossible programmes (4) travel slant

National Certificate in Travel and Tourism at SCQF Level 6

Structure of Travel and Tourism Tourist Destinations Skills for Customer Care Communication Travel Agency Practice and Procedures (x2) Air Travel (x2) Marketing in Travel and Tourism: An Introduction Selling the Travel and Tourism Product Travel and Tourism: Enhancing Skills for Employment Travel and Tourism Study Visit

Implementing the new National Certificates at Glasgow MetropolitanImplementing the new National Certificates at Glasgow Metropolitan

Key improvements Pilot of employability skills Role of courses within award/progression to HN Programme design

Future DevelopmentsFuture Developments

Curriculum for Excellence– Impact on “courses”

National Progression Awards (NPAs)

ContactContact

www.sqa.org.uk Christine Keenan – Qualifications Manager

– christine.keenan@sqa.org.uk Carol McEvoy – Qualifcations Officer

– carol.mcevoy@sqa.org.uk