National Do Not Call Registry Data Book FY 2016 October 1 2015 ndash September 30 2016

Federal Trade Commission December 2016

TABLE OF CONTENTS

Report Subject Page No

Introduction 3

Registrations and Complaints

Active Registration and Complaint Figures by Fiscal Year 4

Fiscal Year 2016 Complaint Figures by Month and Complaint Type 5

Fiscal Year 2016 Registration and Complaint Figures by State Population 6

State Rankings for National Do Not Call Registry Registrations by State Population 7

Entities Accessing the Registry Entities Accessing the Registry by Fiscal Year 8

Appendix Registration and Complaint Figures by Consumer State and Area Code 9

Federal Trade Commission Page 1 of 24 Fiscal Year 2016

Federal Trade Commission Page 2 of 24 Fiscal Year 2016

INTRODUCTION The National Do Not Call Registry (Registry) provides consumers with an easy and efficient way to register their preference not to receive most telemarketing sales calls

The Registry has continued to grow since its inception in the summer of 2003 As of September 30 2016 there were 226 million active registrations1 Consumers can register their phone number(s) on the Registry by either calling a toll-free number (888-382-1222) from the telephone number(s) they wish to register or using the do-not-call website (httpswwwdonotcallgov) The do-not-call rules require telemarketers and sellers to remove the numbers on the Registry from their call lists at least every 31 days Telemarketers can access the Registry through a website (httpstelemarketingdonotcallgov) dedicated to that purpose

Consumers notify law enforcement of violations of the do-not-call rules by submitting complaints to the Federal Trade Commission (FTC) via either the toll-free number or the website Law enforcement officials can then review these complaints as well as consumer registration information and telemarketer access information through the Consumer Sentinel Network (CSN) a secure Internet website maintained by the FTC For more information about CSN please visit wwwFTCgovsentinel Law enforcement personnel may join CSN at httpsregisterconsumersentinelgov

The National Do Not Call Registry Data Book contains statistical data regarding the registrations on the Registry the subscriptions of entities (eg telemarketers and sellers) accessing phone numbers on the Registry and the complaints consumers submit to the FTC about companies allegedly violating the do-not-call rules

The National Do Not Call Registry Data Book for Fiscal Year 2016 is based on unverified complaints reported by consumers This report is not based on a consumer survey

1 For the purposes of this report ldquoactive registrationsrdquo are those registrations consumers have placed on the Registry and have not been subsequently deleted by the consumer or removed by the FTC because the number was disconnected and reassigned If a telemarketer downloaded the Registry on the reported day this is the number of registrations that would have appeared

Federal Trade Commission Page 3 of 24 Fiscal Year 2016

TABLE OF CONTENTS

Report Subject Page No

Introduction 3

Registrations and Complaints

Active Registration and Complaint Figures by Fiscal Year 4

Fiscal Year 2016 Complaint Figures by Month and Complaint Type 5

Fiscal Year 2016 Registration and Complaint Figures by State Population 6

State Rankings for National Do Not Call Registry Registrations by State Population 7

Entities Accessing the Registry Entities Accessing the Registry by Fiscal Year 8

Appendix Registration and Complaint Figures by Consumer State and Area Code 9

Federal Trade Commission Page 1 of 24 Fiscal Year 2016

Federal Trade Commission Page 2 of 24 Fiscal Year 2016

INTRODUCTION The National Do Not Call Registry (Registry) provides consumers with an easy and efficient way to register their preference not to receive most telemarketing sales calls

The Registry has continued to grow since its inception in the summer of 2003 As of September 30 2016 there were 226 million active registrations1 Consumers can register their phone number(s) on the Registry by either calling a toll-free number (888-382-1222) from the telephone number(s) they wish to register or using the do-not-call website (httpswwwdonotcallgov) The do-not-call rules require telemarketers and sellers to remove the numbers on the Registry from their call lists at least every 31 days Telemarketers can access the Registry through a website (httpstelemarketingdonotcallgov) dedicated to that purpose

Consumers notify law enforcement of violations of the do-not-call rules by submitting complaints to the Federal Trade Commission (FTC) via either the toll-free number or the website Law enforcement officials can then review these complaints as well as consumer registration information and telemarketer access information through the Consumer Sentinel Network (CSN) a secure Internet website maintained by the FTC For more information about CSN please visit wwwFTCgovsentinel Law enforcement personnel may join CSN at httpsregisterconsumersentinelgov

The National Do Not Call Registry Data Book contains statistical data regarding the registrations on the Registry the subscriptions of entities (eg telemarketers and sellers) accessing phone numbers on the Registry and the complaints consumers submit to the FTC about companies allegedly violating the do-not-call rules

The National Do Not Call Registry Data Book for Fiscal Year 2016 is based on unverified complaints reported by consumers This report is not based on a consumer survey

1 For the purposes of this report ldquoactive registrationsrdquo are those registrations consumers have placed on the Registry and have not been subsequently deleted by the consumer or removed by the FTC because the number was disconnected and reassigned If a telemarketer downloaded the Registry on the reported day this is the number of registrations that would have appeared

Federal Trade Commission Page 3 of 24 Fiscal Year 2016

Federal Trade Commission Page 2 of 24 Fiscal Year 2016

INTRODUCTION The National Do Not Call Registry (Registry) provides consumers with an easy and efficient way to register their preference not to receive most telemarketing sales calls

The Registry has continued to grow since its inception in the summer of 2003 As of September 30 2016 there were 226 million active registrations1 Consumers can register their phone number(s) on the Registry by either calling a toll-free number (888-382-1222) from the telephone number(s) they wish to register or using the do-not-call website (httpswwwdonotcallgov) The do-not-call rules require telemarketers and sellers to remove the numbers on the Registry from their call lists at least every 31 days Telemarketers can access the Registry through a website (httpstelemarketingdonotcallgov) dedicated to that purpose

Consumers notify law enforcement of violations of the do-not-call rules by submitting complaints to the Federal Trade Commission (FTC) via either the toll-free number or the website Law enforcement officials can then review these complaints as well as consumer registration information and telemarketer access information through the Consumer Sentinel Network (CSN) a secure Internet website maintained by the FTC For more information about CSN please visit wwwFTCgovsentinel Law enforcement personnel may join CSN at httpsregisterconsumersentinelgov

The National Do Not Call Registry Data Book contains statistical data regarding the registrations on the Registry the subscriptions of entities (eg telemarketers and sellers) accessing phone numbers on the Registry and the complaints consumers submit to the FTC about companies allegedly violating the do-not-call rules

The National Do Not Call Registry Data Book for Fiscal Year 2016 is based on unverified complaints reported by consumers This report is not based on a consumer survey

1 For the purposes of this report ldquoactive registrationsrdquo are those registrations consumers have placed on the Registry and have not been subsequently deleted by the consumer or removed by the FTC because the number was disconnected and reassigned If a telemarketer downloaded the Registry on the reported day this is the number of registrations that would have appeared

Federal Trade Commission Page 3 of 24 Fiscal Year 2016

INTRODUCTION The National Do Not Call Registry (Registry) provides consumers with an easy and efficient way to register their preference not to receive most telemarketing sales calls

The Registry has continued to grow since its inception in the summer of 2003 As of September 30 2016 there were 226 million active registrations1 Consumers can register their phone number(s) on the Registry by either calling a toll-free number (888-382-1222) from the telephone number(s) they wish to register or using the do-not-call website (httpswwwdonotcallgov) The do-not-call rules require telemarketers and sellers to remove the numbers on the Registry from their call lists at least every 31 days Telemarketers can access the Registry through a website (httpstelemarketingdonotcallgov) dedicated to that purpose

Consumers notify law enforcement of violations of the do-not-call rules by submitting complaints to the Federal Trade Commission (FTC) via either the toll-free number or the website Law enforcement officials can then review these complaints as well as consumer registration information and telemarketer access information through the Consumer Sentinel Network (CSN) a secure Internet website maintained by the FTC For more information about CSN please visit wwwFTCgovsentinel Law enforcement personnel may join CSN at httpsregisterconsumersentinelgov

The National Do Not Call Registry Data Book contains statistical data regarding the registrations on the Registry the subscriptions of entities (eg telemarketers and sellers) accessing phone numbers on the Registry and the complaints consumers submit to the FTC about companies allegedly violating the do-not-call rules

The National Do Not Call Registry Data Book for Fiscal Year 2016 is based on unverified complaints reported by consumers This report is not based on a consumer survey

1 For the purposes of this report ldquoactive registrationsrdquo are those registrations consumers have placed on the Registry and have not been subsequently deleted by the consumer or removed by the FTC because the number was disconnected and reassigned If a telemarketer downloaded the Registry on the reported day this is the number of registrations that would have appeared

Federal Trade Commission Page 3 of 24 Fiscal Year 2016

National Do Not Call Registry Active Registration and Complaint Figures1

No of Active Registrations

Complaints Received Each FY

Millio

ns

Fiscal Year

Active Registration and Complaint Figures1

June 27 2003 through September 30 2016 Fiscal Year No of Active

Registrations Increase in Active

Registrations No of Cumulative

Complaints

Complaints Received Each

Fiscal Year 2003 50267097 50267097 0 0 2004 61741124 11474027 579838 579838 2005 103193927 41452803 1249312 669474 2006 126981844 23787917 2399130 1149818 2007 145756274 18774430 3696995 1297865 2008 166582471 20826197 5464793 1767798 2009 183505798 16923327 7273144 1808351 2010 192917741 9411943 8906957 1633813 2011 200520793 7603052 11180473 2273516 2012 207938719 7417926 15021029 3840556 2013 213400640 5461921 18769675 3748646 2014 217855659 4455019 22010761 3241086 2015 222841484 4985825 25589481 3578711 2016 226001288 3159804 30929715 5340234

1 Active registration and complaint figures reflect the total number of phone numbers registered and the total number of National Do Not Call Registry complaints submitted to the FTC as of September 30 2016

Federal Trade Commission Page 4 of 24 Fiscal Year 2016

Fiscal Year 2016 National Do Not Call Registry

Complaint Figures by Month and Complaint Type1

0 50

100 150 200 250 300 350 400 450 500 550 600 650 700

No o

f Com

plaint

s (in

Thou

sand

s)

Total Complaints Recorded Message Requested Entity to Stop Calling

Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16

Complaint Figures by Month and Complaint Type1

Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16

Total Complaints 312017 279305 292337 374507 439500 486410 464708 511017 514725 484584 623464 557660

Recorded Message 188748 167258 176533 234641 276042 311415 295422 325943 329598 313153 416914 365947

Requested Entity to Stop Calling 150850 134029 142103 179694 205620 224006 214170 219664 211094 207262 265676 234867

1 Complaint types refer to National Do Not Call Registry complaints in which the consumer responded affirmatively to either or both of two questions ldquoHave you asked this company to stop calling yourdquo or ldquoWas the call a recorded messagerdquo Consumers may also file a complaint without responding affirmatively to these questions On September 1 2009 the National Registry began accepting all complaints regarding calls using a recorded message regardless of the registration status of the called number

Federal Trade Commission Page 5 of 24 Fiscal Year 2016

Fiscal Year 2016 National Do Not Call Registry Registration and Complaint Figures by State Population

Active Registrations FY 2016 Complaints

Consumer State Active

Registrations1

Active Registrations per

100000 Population2

FY 2016 Complaints3

FY 2016 Complaints per

100000 Population2

Alabama 3331985 68574 66710 1373 Alaska 362861 49139 2006 272 Arizona 4520322 66202 132984 1948 Arkansas 1989596 66805 43510 1461 California 25548739 65267 739978 1890 Colorado 4385799 80376 103087 1889 Connecticut 3121356 86924 77087 2147 Delaware 734565 77655 19688 2081 District of Columbia 605725 90107 18628 2771 Florida 14389449 70984 383017 1889 Georgia 6972018 68254 168268 1647 Hawaii 770366 53811 12814 895 Idaho 1146623 69285 26673 1612 Illinois 9829741 76437 272073 2116 Indiana 4025068 60805 64495 974 Iowa 2450893 78456 37275 1193 Kansas 2323522 79801 41781 1435 Kentucky 3279331 74108 52390 1184 Louisiana 2766185 59224 42494 910 Maine 1066511 80229 15796 1188 Maryland 4593602 76478 126736 2110 Massachusetts 5704559 83959 136761 2013 Michigan 7809488 78704 179649 1811 Minnesota 4255335 77516 78217 1425 Mississippi 1601601 53523 24867 831 Missouri 3981945 65453 56767 933 Montana 779301 75444 15141 1466 Nebraska 1468110 77424 30248 1595 Nevada 1922818 66514 49986 1729 New Hampshire 1200259 90204 24739 1859 New Jersey 7168934 80028 204456 2282 New Mexico 1529042 73332 32146 1542 New York 13822538 69826 362390 1831 North Carolina 6706628 66780 138479 1379 North Dakota 514180 67930 5134 678 Ohio 8941915 76996 199203 1715 Oklahoma 2625837 67134 46769 1196 Oregon 2925076 72601 70294 1745 Pennsylvania 10065116 78618 205880 1608 Rhode Island 799932 75730 20194 1912 South Carolina 3004831 61371 67568 1380 South Dakota 623572 72638 9288 1082 Tennessee 4597744 69660 105301 1595 Texas 15201691 55341 382252 1392 Utah 1891575 63138 40989 1368 Vermont 488688 78060 10390 1660 Virginia 6071736 72429 181516 2165 Washington 5095928 71069 109435 1526 West Virginia 1218362 66067 19836 1076 Wisconsin 4542861 78714 67237 1165 Wyoming 450251 76821 8535 1456

1 ldquoActive Registrationsrdquo reflect the total number of phone numbers registered on the National Do Not Call Registry as of September 30 2016 2 Population estimates are based on the 2015 US Census population estimates (Table NST-EST2015-01 ndash Annual Estimates of the Population for the United States Regions States and Puerto Rico April 1 2010 to July 1 2015) 3 ldquoFY 2016 Complaintsrdquo reflect National Do Not Call Registry complaints received by the Commission during fiscal year 2016

Federal Trade Commission Page 6 of 24 Fiscal Year 2016

State Rankings for National Do Not Call Registry Registrations by State Population

WA

OR

CA

ID

NV

MT

WY

COUT

AZ NM

ND

SD

NE

KS

OK

TX

MN WI

IA

MO

AR

LA

IL IN OH

MI

KY

TN

MS AL GA

FL

SC NC

VA WV

PA

NY

ME

VT NH

MA RI CT

NJ

DE DC3

MD

AK

HI

Active Active Registrations per Rank1 Consumer State Registrations 100000 Population2

1 New Hampshire 1200259 90204 2 Connecticut 3121356 86924 3 Massachusetts 5704559 83959 4 Colorado 4385799 80376 5 Maine 1066511 80229 6 New Jersey 7168934 80028 7 Kansas 2323522 79801 8 Wisconsin 4542861 78714 9 Michigan 7809488 78704 10 Pennsylvania

Iowa 10065116

2450893 78618 78456 11

12 Vermont 488688 78060 13 Delaware 734565 77655 14 Minnesota 4255335 77516 15 Nebraska 1468110 77424 16 Ohio 8941915 76996 17 Wyoming 450251 76821 18 Maryland 4593602 76478 19 Illinois 9829741 76437 20 Rhode Island 799932 75730 21 Montana 779301 75444 22 Kentucky 3279331 74108 23 New Mexico 1529042 73332 24 South Dakota 623572 72638 25 Oregon 2925076 72601

Active Active Registrations per Rank1 Consumer State Registrations 100000 Population2

26 Virginia 6071736 72429 27 Washington 5095928 71069 28 Florida 14389449 70984 29 New York 13822538 69826 30 Tennessee

Idaho 4597744 1146623

69660 69285 31

32 Alabama 3331985 68574 33 Georgia 6972018 68254 34 North Dakota 514180 67930 35 Oklahoma 2625837 67134 36 Arkansas 1989596 66805 37 North Carolina 6706628 66780 38 Nevada 1922818 66514 39 Arizona 4520322 66202 40 West Virginia 1218362 66067 41 Missouri 3981945 65453 42 California 25548739 65267 43 Utah 1891575 63138 44 South Carolina 3004831 61371 45 Indiana 4025068 60805 46 Louisiana 2766185 59224 47 Texas 15201691 55341 48 Hawaii 770366 53811 49 Mississippi 1601601 53523 50 Alaska 362861 49139

1 Rankings are based on the ldquoActive Registrations per 100000 Populationrdquo ldquoActive Registrationsrdquo reflect the total number of phone numbers registered on the National Do Not Call Registry as of September 30 2016 2 Population estimates are based on the 2015 US Census population estimates (Table NST-EST2015-01 ndash Annual Estimates of the Population for the United States Regions States and Puerto Rico April 1 2010 to July 1 2015) 3 Numbers for the District of Columbia are as follows Active Registrations = 605725 and Active Registrations per 100000 Population = 90107

Federal Trade Commission Page 7 of 24 Fiscal Year 2016

National Do Not Call Registry Entities Accessing the Registry

by Fiscal Year1

No

of E

ntiti

es A

cces

sing

the

Reg

istr

y (in

Tho

usan

ds)

50

40

30

20

10

0

Entities Who Paid

5 or Fewer Area Codes

Exempt Entities

2012 2013 2014 2015 2016

Fiscal Year

FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 Entities Who Paid 2949 2877 2582 2502 2353 5 or Fewer Area Codes 25389 24182 23049 20075 17634 Exempt Entities 631 598 585 521 503

1 ldquoEntities Who Paidrdquo are telemarketers sellers and other entities who paid fees to access the Registry ldquo5 or Fewer Area Codesrdquo includes those entities who accessed five or fewer area codes the first five area codes are provided to entities at no cost ldquoExempt Entitiesrdquo include organizations that engage in outbound telephone calls to consumers that do not involve the sale of goods or services such as calls to induce charitable contributions to raise funds for political purposes or to conduct surveys ldquoExempt Entitiesrdquo also include those who are engaged solely in calls to persons with whom they have an established business relationship or from whom they have obtained express written agreement to call and who do not access the National Registry for any other purpose

Federal Trade Commission Page 8 of 24 Fiscal Year 2016

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Appendix National Do Not Call Registry

Registration and Complaint Figures by Consumer State and Area Code

Alabama

205 1098026 121525 21327 251 482982 35831 9351 256 1074834 94261 21785 334 675813 51762 13372 938 330 86 19

Alaska

907 362861 9453 1495

Arizona

480 1327768 169035 40556 520 903023 114320 28046 602 1036208 102276 26725 623 606185 85443 17415 928 647138 60009 15902

Arkansas

479 581140 49472 13258 501 724475 66454 18794 870 683981 41488 11240

Federal Trade Commission Page 9 of 24 Fiscal Year 2016

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Appendix National Do Not Call Registry

Registration and Complaint Figures by Consumer State and Area Code

California

209 899070 77106 18774 213 236412 24530 7621 310 1594890 203752 57303 323 742539 73251 22448 408 1214024 131146 35325 415 1128350 133933 38842 424 41395 5940 1847 442 2512 306 203 510 1131092 126724 36258 530 966408 86376 21285 559 777765 56864 16637 562 815435 93095 23750 619 1143045 97807 27778 626 871180 95564 25942 628 154 109 100 650 791405 113481 30978 657 4548 1360 618 661 739940 78805 19268 669 1397 191 84 707 1053035 102228 23991 714 1436757 187776 45610 747 2669 484 202 760 1319109 119032 29023 805 1145668 131377 32585 818 1320397 182316 56567 831 457581 41608 12040 858 606220 65348 16913 909 1020672 112991 28734 916 1357341 126448 33092 925 869022 100365 24237 949 918162 105177 30150 951 940545 98005 22233

Federal Trade Commission Page 10 of 24 Fiscal Year 2016

Appendix National Do Not Call Registry

Registration and Complaint Figures by Consumer State and Area Code

Colorado

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

303 1905414 228691 52093 719 832791 67646 15268 720 694340 43342 13504 970 953254 70257 19974

Connecticut

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

203 1594526 157046 39652 475 2527 196 90 860 1524100 141414 38528 959 203 32 23

Delaware

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

302 734565 75499 19559

District of Columbia

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

202 605725 60180 20201

Federal Trade Commission Page 11 of 24 Fiscal Year 2016

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Appendix National Do Not Call Registry

Registration and Complaint Figures by Consumer State and Area Code

Florida

239 743753 73779 19894 305 1201393 101567 27384 321 658162 70298 18627 352 1034439 108565 31243 386 597429 57301 16477 407 1273063 117972 34533 561 1144092 97915 28552 727 1030785 99091 27144 754 38322 3540 1212 772 446298 36119 10031 786 390395 48966 14382 813 1073638 99656 29001 850 1032498 73267 24006 863 494658 35851 10404 904 1087094 91419 27099 941 774925 77966 22053 954 1368505 112580 30996

Georgia

229 405822 23348 6301 404 1270957 104394 36568 470 15833 1575 796 478 407863 32843 8015 678 1089114 78828 26377 706 1252659 93926 26789 762 3983 445 234 770 1932233 213104 53684 912 593554 32513 9299

Federal Trade Commission Page 12 of 24 Fiscal Year 2016

808 770366 43031 11992

208 1146623 97479 26449

217 907398 81035 20993 224 173854 13030 4285 309 743042 70420 18411 312 510613 57670 15518 331 12128 1440 390 618 920737 79255 21197 630 1396660 168488 43476 708 1034050 129154 38625 773 1206937 120703 30365 779 13828 907 261 815 1288845 125319 31139 847 1618175 218386 52820 872 3474 384 169

219 534922 39476 13401 260 449375 19254 6376 317 1076027 45458 16076 574 420570 17399 6966 765 661203 25429 8877 812 882887 35753 12612 930 84 35 26

Indiana

Idaho

Illinois

Hawaii

Appendix National Do Not Call Registry

Registration and Complaint Figures by Consumer State and Area Code

Federal Trade Commission Page 13 of 24 Fiscal Year 2016

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Appendix National Do Not Call Registry

Registration and Complaint Figures by Consumer State and Area Code

Iowa

319 614707 42612 10181 515 664549 46767 12035 563 393642 23059 6405 641 363833 15031 3556 712 414162 19629 5379

Kansas

316 482117 40099 9338 620 473676 19319 4609 785 655188 34566 9333 913 712541 57559 18844

Kentucky

270 911504 51882 11296 364 25 6 5 502 1002677 73585 19758 606 538161 21005 5423 859 826964 57933 16536

Louisiana

Area Code Active Registrations as of Sept 30 2016

FY 2012 through FY 2016 Complaints

FY 2016 Complaints

225 501528 41312 7345 318 633420 46671 10077 337 553288 34206 6519 504 638009 54438 12747 985 439940 32498 6137

Federal Trade Commission Page 14 of 24 Fiscal Year 2016

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Appendix National Do Not Call Registry

Registration and Complaint Figures by Consumer State and Area Code

Maine

207 1066511 62718 15715

Maryland

240 526754 31582 11014 301 1596553 209241 52450 410 1672501 190153 49010 443 797051 39378 15290 667 743 193 150

Massachusetts

339 45912 2779 997 351 2361 203 118 413 641079 57321 16642 508 1588759 137264 38136 617 1181370 99082 33386 774 231574 9289 3635 781 909184 78821 20759 857 70959 5198 2055 978 1033361 88342 23285

Federal Trade Commission Page 15 of 24 Fiscal Year 2016

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Appendix National Do Not Call Registry

Registration and Complaint Figures by Consumer State and Area Code

Michigan

231 535309 37610 9846 248 1259403 133361 35141 269 595864 48009 12946 313 709326 54853 15781 517 680286 51543 15783 586 735446 67295 18051 616 759264 69767 18397 734 930280 82648 25134 810 628252 48942 14216 906 237608 14469 4102 947 1001 196 46 989 737449 45163 13365

Minnesota

218 605884 32210 8274 320 401139 20764 5261 507 616709 33915 9745 612 832578 53352 18266 651 784856 58264 15685 763 526425 44671 11595 952 487744 40629 10687

Mississippi

Area Code Active Registrations as of Sept 30 2016

FY 2012 through FY 2016 Complaints

FY 2016 Complaints

228 251681 16824 4024 601 788496 48455 11955 662 551848 26864 7502 769 9576 618 282

Federal Trade Commission Page 16 of 24 Fiscal Year 2016

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Appendix National Do Not Call Registry

Registration and Complaint Figures by Consumer State and Area Code

Missouri

314 1059803 68452 17745 417 633589 33687 8833 573 679525 25279 6905 636 449955 30804 7001 660 252160 7810 2180 816 906913 47155 14374

Montana

406 779301 52746 15073

Nebraska

308 289015 14293 3743 402 1178800 87549 26670 531 295 83 31

Nevada

702 1325595 136094 32391 725 843 216 167 775 596380 56892 15986

New Hampshire

Area Code Active Registrations as of Sept 30 2016

FY 2012 through FY 2016 Complaints

FY 2016 Complaints

603 1200259 94639 24518

Federal Trade Commission Page 17 of 24 Fiscal Year 2016

Appendix National Do Not Call Registry

Registration and Complaint Figures by Consumer State and Area Code New Jersey

Area Code Active Registrations as of Sept 30 2016

FY 2012 through FY 2016 Complaints

FY 2016 Complaints

201 551 609 732 848 856 862 908 973

1218195 53494

1260713 1492453

53124 767480

98195 1000587 1224693

138468 3566

137987 170065

3014 86217

5723 115268 125881

35799 1318

33248 45856

1215 22856

2430 30398 34310

New Mexico

505 575

1118212 410830

88730 24945

23433 7917

New York

212 315 347 516 518 585 607 631 646 716 718 845 914 917 929 934

706128 1095980

557414 1312031 1116311

885777 618255

1138341 596955

1081040 1559362

959398 862379

1312230 20926

11

116972 94303 37893

131751 104322

89066 56994

111128 36070 95146

159751 96735

101334 84334

637 4

24379 26040 13222 41581 25618 25579 13570 32884 14953 23999 38575 28441 25372 37633

345 4

Federal Trade Commission Page 18 of 24 Fiscal Year 2016

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Appendix National Do Not Call Registry

Registration and Complaint Figures by Consumer State and Area Code

North Carolina

252 659568 40060 11359 336 1220218 83986 20795 704 1490890 118413 31561 743 15 8 8 828 936582 71117 18955 910 934307 57444 18299 919 1387789 116016 32797 980 74741 4148 1584 984 2518 135 89

North Dakota

701 514180 20636 5226

Ohio

216 682934 68405 16390 220 74 25 19 234 17480 3235 851 330 1605862 152959 35324 380 8 8 8 419 1238543 90908 25516 440 1000524 100606 25420 513 1195735 121833 31364 567 62387 2706 974 614 1093236 104578 27035 740 965071 60183 16285 937 1080061 89238 23519

Federal Trade Commission Page 19 of 24 Fiscal Year 2016

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Appendix National Do Not Call Registry

Registration and Complaint Figures by Consumer State and Area Code

Oklahoma

405 1081919 73669 19678 539 649 112 51 580 518469 25500 7668 918 1024800 68831 19357

Oregon

458 584 940 38 503 1630689 166899 39834 541 1174900 105867 26729 971 118903 13527 1996

Pennsylvania

215 1409806 143058 35028 267 445003 25580 9146 272 133 26 13 412 1119654 81726 22024 484 442215 23465 7815 570 1198093 80187 23537 610 1662442 166740 41682 717 1513268 101046 27309 724 1258089 80362 21629 814 1016111 61461 18181 878 302 95 69

Rhode Island

Area Code Active Registrations as of Sept 30 2016

FY 2012 through FY 2016 Complaints

FY 2016 Complaints

401 799932 75981 20533

Federal Trade Commission Page 20 of 24 Fiscal Year 2016

Appendix National Do Not Call Registry

Registration and Complaint Figures by Consumer State and Area Code

South Carolina

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

803 1013828 79364 21949 843 1051408 75570 22966 854 68 35 35 864 939527 74381 20016

South Dakota

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

605 623572 33760 8971

Tennessee

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

423 1007061 81562 22793 615 1194658 108086 28310 629 166 54 47 731 350229 24050 5468 865 726323 65782 18763 901 723161 68131 17494 931 596146 44021 12213

Federal Trade Commission Page 21 of 24 Fiscal Year 2016

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

Appendix National Do Not Call Registry

Registration and Complaint Figures by Consumer State and Area Code

Texas

210 1093569 103686 30186 214 1328798 125310 40109 254 507385 37943 9782 281 1407653 145524 36861 325 290213 22639 5738 346 1587 185 162 361 399255 24185 8073 409 383685 23478 6318 430 1519 73 31 432 237504 12859 3989 469 343464 27357 8571 512 1262519 148779 44855 682 96708 6832 2598 713 1056332 91439 27760 737 1431 245 167 806 514588 33867 9485 817 1389500 147658 40953 830 334879 19437 5657 832 779008 44811 19117 903 901633 61434 15943 915 320417 24890 8369 936 359077 19896 5730 940 372238 24428 7129 956 355819 16084 5435 972 1134217 122754 31041 979 328693 18594 6080

Utah

Area Code Active Registrations as of Sept 30 2016

FY 2012 through FY 2016 Complaints

FY 2016 Complaints

385 13519 1798 548 435 427803 28717 7810 801 1450253 114987 31525

Federal Trade Commission Page 22 of 24 Fiscal Year 2016

Appendix National Do Not Call Registry

Registration and Complaint Figures by Consumer State and Area Code

Vermont

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

802 488688 35262 10251

Virginia

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

276 283449 17688 5671 434 448804 31622 10638 540 1153990 92956 27986 571 296665 23432 8445 703 1588647 230192 69610 757 1279295 101247 31483 804 1020886 83697 27035

Washington

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

206 1033083 116846 24645 253 753502 75889 14878 360 1440950 134248 29490 425 903904 92095 20592 509 964489 63195 16771

West Virginia

Area Code Active Registrations as of Sept 30 2016

FY 2012 through FY 2016 Complaints

FY 2016 Complaints

304 1214253 82100 19336 681 4109 212 114

Federal Trade Commission Page 23 of 24 Fiscal Year 2016

Appendix National Do Not Call Registry

Registration and Complaint Figures by Consumer State and Area Code

Wisconsin

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

262 840824 53180 15084 414 765646 39374 12171 534 67 26 9 608 984617 46467 15434 715 891316 30219 9731 920 1060391 41947 14171

Wyoming

Area Code Active Registrations as of FY 2012 through FY 2016 FY 2016 Sept 30 2016 Complaints Complaints

307 450251 35683 8561

Federal Trade Commission Page 24 of 24 Fiscal Year 2016

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