National Logistics Workshop March 9, 2004 ross.nwcg.govisuite.nwcg.gov

National Logistics WorkshopMarch 9, 2004

ross.nwcg.govross.nwcg.gov

isuite.nwcg.govisuite.nwcg.gov

ROSS / IBA ProjectsROSS / IBA Projects

National Logistics WorkshopNational Logistics Workshop

March 9, 2004March 9, 2004


Today’s TopicsToday’s Topics

About the ROSS ProjectAbout the ROSS Project ROSS Project UpdateROSS Project Update 2003 Field Season Reviews, 2003 Field Season Reviews,

Lessons Learned, and ActionsLessons Learned, and Actions IBA / I-Suite IBA / I-Suite Messages to Take HomeMessages to Take Home


What the NWCG Asked Us to What the NWCG Asked Us to DoDo

Develop and Deploy ROSS Develop and Deploy ROSS ApplicationApplication

Develop and Deploy Dispatch Develop and Deploy Dispatch Messaging System (DMS)Messaging System (DMS)

Maintain and Support SystemsMaintain and Support Systems Provide User Training and SupportProvide User Training and Support Partner with other Government Partner with other Government

Agencies / InitiativesAgencies / Initiatives


Evolving ROSS Evolving ROSS PartnershipsPartnerships

FEMA / ARMSFEMA / ARMS USDA Animal and Plant Health USDA Animal and Plant Health

Inspection Service (APHIS)Inspection Service (APHIS) Colorado Department of Public Colorado Department of Public

SafetySafety Emergency Management Assistance Emergency Management Assistance

Compacts (EMACs)Compacts (EMACs) Forest Fire Protection CompactsForest Fire Protection Compacts


ROSS Application ROSS Application RequirementsRequirements

Automate business functions Automate business functions related to the resource ordering related to the resource ordering and status process used in and status process used in dispatchdispatch

Capable of providing status and Capable of providing status and tracking of all tactical, logistical, tracking of all tactical, logistical, service, and support resourcesservice, and support resources

Meet ICS and be flexible to other Meet ICS and be flexible to other standardsstandards



Capable of operating within Capable of operating within varying dispatch organizational varying dispatch organizational structures:structures: Horizontal / VerticalHorizontal / Vertical Multi-tiered (e.g. National, geographic Multi-tiered (e.g. National, geographic

area, zone, local)area, zone, local) All risk incident capabilityAll risk incident capability Fast and easy installationFast and easy installation



Provide External Application Provide External Application InterfacesInterfaces Qualification Systems (IQCS, IQS)Qualification Systems (IQCS, IQS) Cache Supply System (ICBS)Cache Supply System (ICBS) Incident Based Automation (I-Suite)Incident Based Automation (I-Suite)


Interface with Pre-existing Interface with Pre-existing SystemsSystems

Qualification Systems

NIMA- Military route maps

FAA- Navigation information- Airports

ICBS

(2004)

IRSSICARS ITSIAP

I-Suite

IQCS (Federal)

IQS (State)

USGS


Real-Time ReportsReal-Time Reports


Data WarehouseData WarehouseROSSDataSources

Other Data Sources

I-SuiteICBS

Planning Levels

???

I-SuiteICBS

Planning Levels

???

Incident

Orders

Resources

StatusesOrganizations

Data Warehouse

Status Counts

Resource Assignments

Dispatch Workload

ResourceDestination

???…

Data Dictionary

ExtractTransform

Load

Reporting Tools•MS Access DB•Text Files/Excel•I/SQL•Brio


MapsMaps


Implementation ScopeImplementation Scope

DispatchDispatch Expanded DispatchExpanded Dispatch Incident CachesIncident Caches Incidents and Mgt (Reports / Data)Incidents and Mgt (Reports / Data)

Project UpdateProject Update



Project Independent Verification and Project Independent Verification and ValidationValidation RobbinsGioia, LTDRobbinsGioia, LTD Cost, Schedule, Staffing, TechnologyCost, Schedule, Staffing, Technology Perfect Score (12 points)Perfect Score (12 points)

Completed OMB Exhibit 300 submissionCompleted OMB Exhibit 300 submission Scored 3.9 (2Scored 3.9 (2ndnd highest of all submissions by highest of all submissions by

USFS)USFS) Project is officially baselined with OMBProject is officially baselined with OMB



Data Stats as of 0730 – 3/9/2004Data Stats as of 0730 – 3/9/2004 6611 Incidents (1,444 open)6611 Incidents (1,444 open) 147195 Requests Processed147195 Requests Processed 107,720 Assignments Processed107,720 Assignments Processed 710,592 Request Transactions710,592 Request Transactions 450 Dispatch Offices on line450 Dispatch Offices on line 6000+ Vendors6000+ Vendors 110,540 Resource Items110,540 Resource Items



Helpdesk AvailabilityHelpdesk Availability 1051 days direct incident support 1051 days direct incident support

in 2003in 2003 Data Warehouse design / Data Warehouse design /

development initiateddevelopment initiated ORACLE Corp. system performance ORACLE Corp. system performance

evaluationevaluation


Interesting Time Saving Interesting Time Saving FactFact

FOIA Requests (24 so far) – FOIA Requests (24 so far) – Examples include:Examples include: ICT3, ICT4, ICT5, DIVS, OPBDICT3, ICT4, ICT5, DIVS, OPBD Southern CaliforniaSouthern California # Engines Deployed# Engines Deployed # Crews Deployed# Crews Deployed # Requests for IMT mgt Incidents # Requests for IMT mgt Incidents

between 10/9/03 and 12/1/03 west of between 10/9/03 and 12/1/03 west of the Mississippithe Mississippi


Project Funding BasicsProject Funding Basics

Lots of moving partsLots of moving parts OMB Exhibit 300OMB Exhibit 300 IT Investment Review BoardIT Investment Review Board Departmental and Agency ApprovalsDepartmental and Agency Approvals etc etc etcetc etc etc

2003 Review 2003 Review Findings, Lessons Findings, Lessons Learned and ActionsLearned and Actions


ROSS Implementation ROSS Implementation ReviewReview

Large Incident Strategic Decision Large Incident Strategic Decision and Assessment Team Requestand Assessment Team Request Interview Interview

Area Command TeamsArea Command Teams Incident TeamsIncident Teams Expanded Dispatch Expanded Dispatch

Collect Issues and ConcernsCollect Issues and Concerns Identify Data NeedsIdentify Data Needs


ROSS Implementation ROSS Implementation ReviewReview

Answer QuestionsAnswer Questions Address PerceptionsAddress Perceptions Develop a report of findings and Develop a report of findings and

recommendationsrecommendations


General FindingsGeneral Findings

Data Availability to MAC Groups, Area Data Availability to MAC Groups, Area Commands, and IncidentsCommands, and Incidents

TrainingTraining ROSS Screen Design and ProcessROSS Screen Design and Process SpeedSpeed Business PracticesBusiness Practices

Inconsistent interpretation of business rules Inconsistent interpretation of business rules and practicesand practices

Application BugsApplication Bugs


Action PlanAction Plan

DRAFTROSS Implementation Review – Northern Rockies

Action Plan

Working Copy – 2/3/2004


Action Plan ReviewAction Plan Review

Based on Focus AreasBased on Focus Areas Actions are guided by:Actions are guided by:

Project CharterProject Charter Available fundingAvailable funding Schedule limitationsSchedule limitations

Not everything can be resolved by Not everything can be resolved by 2004 season2004 season


Action Plan Focus AreasAction Plan Focus Areas

Data Availability to MAC Groups, Area Data Availability to MAC Groups, Area Commands and IncidentsCommands and Incidents

TrainingTraining ROSS screen design & processROSS screen design & process Speed (Application / System Speed)Speed (Application / System Speed) Business PracticesBusiness Practices

Geographic Area Geographic Area Review and InputReview and Input


Geographic Area Dispatch Geographic Area Dispatch InputInput

Interviewed each Geographic Area Interviewed each Geographic Area for top itemsfor top items

Many Items SimilarMany Items Similar Tops items vary considerably by Tops items vary considerably by

Geographic AreaGeographic Area


Focus AreasFocus Areas

Performance , SpeedPerformance , Speed Travel (Roster, Status, Travel (Roster, Status,

Reassignment)Reassignment) Request Status (Resource Location, Request Status (Resource Location,

Assignment History)Assignment History) Usability (Edit request / assignment)Usability (Edit request / assignment) Reports (Ad-Hoc, Data Exports, Fix Reports (Ad-Hoc, Data Exports, Fix

Errors in Standard Reports, Print All)Errors in Standard Reports, Print All)



Release (Notification, Travel)Release (Notification, Travel) Pending Request (Show All Pending Request (Show All

resources regardless of incident)resources regardless of incident) Qualifications / Classifications Qualifications / Classifications

(Only want 1 qualification)(Only want 1 qualification) Name RequestsName Requests



Resource Status (stop sorting to top Resource Status (stop sorting to top of screen when status is changed)of screen when status is changed)

Resource Order PrintingResource Order Printing Pending Request (flag UTF verse Pending Request (flag UTF verse

New)New) Aircraft ManagementAircraft Management Data CleanupData Cleanup

Changes Here or Changes Here or ComingComing


Key Inputs Guiding ROSS Key Inputs Guiding ROSS for the futurefor the future

1.1. Project Charter (Scope, Schedule, Budget)Project Charter (Scope, Schedule, Budget)2.2. BudgetBudget3.3. DirectionDirection

a)a) NWCGNWCGb)b) Wildland Fire Leadership Council (WFLC)Wildland Fire Leadership Council (WFLC)c)c) AgencyAgency

4.4. ReviewsReviewsa)a) National Cost Containment TeamsNational Cost Containment Teamsb)b) National Implementation Review – Northern RockiesNational Implementation Review – Northern Rockiesc)c) Southwest National Fire ReviewsSouthwest National Fire Reviewsd)d) Geographic Area Coordinators and DispatchersGeographic Area Coordinators and Dispatchers


2004 / 2005 ROSS Goals2004 / 2005 ROSS Goals

1.1. Address critical software Address critical software problems (bugs).problems (bugs).

2.2. Address performance and Address performance and usability issues.usability issues.

3.3. Continue development within Continue development within approved scope.approved scope.

4.4. Address reporting needs.Address reporting needs.


Version 1.2.6 OverviewVersion 1.2.6 Overview

Incident may now issue request numbersIncident may now issue request numbers Block numbersBlock numbers Pre-cut orders for external organizationsPre-cut orders for external organizations Retrieve requestsRetrieve requests Last action column on pending requestsLast action column on pending requests Manifesting of CWN crewsManifesting of CWN crews Reminder flag for travelReminder flag for travel More printing / reporting capabilityMore printing / reporting capability


Version 2.0 OverviewVersion 2.0 Overview

Release expected late March 2004Release expected late March 2004 Infrastructure FocusInfrastructure Focus

Server hardware replacementServer hardware replacement Network performance reviewNetwork performance review

System Software UpgradeSystem Software Upgrade ORACLE 9iORACLE 9i IBM WebSphereIBM WebSphere Versata 5.5Versata 5.5 BRIO 8.XBRIO 8.X



ROSS ApplicationROSS Application Code migration to Versata 5.5Code migration to Versata 5.5 Application Query TuningApplication Query Tuning Increased SecurityIncreased Security

Focus in on hardware performanceFocus in on hardware performance



Release planned for mid June 2004Release planned for mid June 2004 Contract ModuleContract Module

Add “Agreement” type for use with EERA Add “Agreement” type for use with EERA and other agreement types.and other agreement types.

Web Status ModuleWeb Status Module Permit use by government non-dispatch Permit use by government non-dispatch

units (e.g. Rural Fire Districts)units (e.g. Rural Fire Districts) Permit remote supervisorsPermit remote supervisors Resolve issues with nested supervisorsResolve issues with nested supervisors



Pending requestPending request Fill with new resource (change to Fill with new resource (change to

restricted by role)restricted by role) Fill with agreement (incident record Fill with agreement (incident record

only)only) Fill with AD (incident record only)Fill with AD (incident record only)

Release to home (restricted by role)Release to home (restricted by role) Ordering chain visibilityOrdering chain visibility



Search for a Resource (Where's Search for a Resource (Where's Waldo?)Waldo?)

Name RequestsName Requests Pending RequestPending Request

EFF / AD overhead shown on EFF / AD overhead shown on available tab as default per National available tab as default per National Mob GuideMob Guide



Edit Request while placedEdit Request while placed Catalog Item can be edited while Catalog Item can be edited while

request is placed, as long as it is not request is placed, as long as it is not filledfilled

Prepositioning IssuesPrepositioning Issues Assignment Roster IssuesAssignment Roster Issues Roster requests placed to Status-Roster requests placed to Status-

Only Offices that cannot be filled.Only Offices that cannot be filled.



Incident Resources – Reassignment Incident Resources – Reassignment of Group Requestsof Group Requests

Work Load ReportWork Load Report Transfer Person (Changing Transfer Person (Changing

provider for an overhead resource) provider for an overhead resource) / IQS Import/ IQS Import



Existing Report ProblemsExisting Report Problems Resource Order FormResource Order Form Data WarehouseData Warehouse I-Suite ExportI-Suite Export


By Summer 2005By Summer 2005

Aerial Delivered Resource Mgt.Aerial Delivered Resource Mgt. Setting availability by qualificationSetting availability by qualification Setting availability group onlySetting availability group only Adding finance code by anyone Adding finance code by anyone

unit in the ordering chainunit in the ordering chain Creating and filling supply requestsCreating and filling supply requests



Merge IncidentMerge Incident Transfer IncidentTransfer Incident Reassign Multiple Incident Reassign Multiple Incident

Resources (restricted by role)Resources (restricted by role) Move large quantities of resources to Move large quantities of resources to

another incident.another incident. Request and fill done simultaneouslyRequest and fill done simultaneously Can be done between to non-local unitsCan be done between to non-local units



Reassign Multiple Incident Reassign Multiple Incident Resources (restricted by role)Resources (restricted by role) Move large quantities of resources to Move large quantities of resources to

another incident.another incident. Request and fill done simultaneouslyRequest and fill done simultaneously Can be done between to non-local unitsCan be done between to non-local units

Reengineer Catalog FunctionalityReengineer Catalog Functionality


By December 2005By December 2005

SecuritySecurity Incident ComplexIncident Complex Consistency Audits – Consistency Audits – Part 1 Part 1 & & Part 2Part 2 Refinement of existing capability for Refinement of existing capability for

usabilityusability Maps (more detail)Maps (more detail) More ReportsMore Reports Software Problems (Bugs, Rework…)Software Problems (Bugs, Rework…) Data WarehouseData Warehouse


FY-2005 Funding RequestsFY-2005 Funding Requests

Contracts / Agreement Contracts / Agreement EnhancementEnhancement

Tactical Aviation ManagementTactical Aviation Management IQCS InterfaceIQCS Interface Hot SiteHot Site


FY-2006 Funding RequestsFY-2006 Funding Requests

Telephone StatusTelephone Status Standalone Hot SyncStandalone Hot Sync Draw Down LevelsDraw Down Levels Incident PrioritizationIncident Prioritization CAD Interface (generic)CAD Interface (generic) CompactsCompacts FIRECODE InterfaceFIRECODE Interface

Lessons LearnedLessons Learned



That ##$%@#$ darn ROSS!!! That ##$%@#$ darn ROSS!!! Things people said!!Things people said!!

ROSS is responsible for ROSS is responsible for global warmingglobal warming..

ROSS is causing all delays at NICC!ROSS is causing all delays at NICC! George Foreman wants to interface George Foreman wants to interface

his Cooker with ROSS.his Cooker with ROSS.



What happened on June 23, 2003?What happened on June 23, 2003? What could have been done different?What could have been done different? What are we doing about disaster What are we doing about disaster

recovery?recovery? Share InformationShare Information Networks are keyNetworks are key Adjust business rulesAdjust business rules Realign Dispatch Processes in Realign Dispatch Processes in

ExpandedExpanded

NWCG Incident NWCG Incident Based Automation Based Automation ProjectProject

Phase 1 Phase 2 Phase 3

I-Suite Stabilization and Support Project

(IRSS, ICARS, ITS, IAP)

Incident Based Automation Strategic

Planning Project

Incident Based Automation Component

Projects

Stabilize ApplicationInitiate Change ManagementProvide User SupportProvide Application Maintenance

Identify Key Business AreasConduct Business Area AnalysisConduct Strategic Project PlanningPrioritize and Recommend Projects

Infrastructure ProjectsBusiness Area Projects

NWCG Incident Base Automation (IBA) Project Phases

FY-2003 / FY-2005

FY-2004 / FY-2005 FY-2006 and Beyond

I-SUITE Operations and Maintenance I-Suite Replaced


IBA (Phase I) - Interagency I-Suite IBA (Phase I) - Interagency I-Suite Stabilization and Support Project (IISS)Stabilization and Support Project (IISS)

1.1. Stabilize the existing I-Suite application for Stabilize the existing I-Suite application for use by multiple users at an incident.use by multiple users at an incident.

2.2. Add / Finish the Incident Action Plan Add / Finish the Incident Action Plan capability.capability.

3.3. Initiate a structured user support system Initiate a structured user support system (user helpdesk, user guides, and training (user helpdesk, user guides, and training materials) that meets the availability materials) that meets the availability requirements for incident operations.requirements for incident operations.

4.4. Initiate application maintenance support to Initiate application maintenance support to assure application stability.assure application stability.



5.5. Initiate a software test and release process Initiate a software test and release process that minimizes impact on field operations.that minimizes impact on field operations.

6.6. Develop and/or update existing training Develop and/or update existing training materials for users, Incident Computer materials for users, Incident Computer Technical Specialists, and trainers.Technical Specialists, and trainers.

7.7. Conduct user training for all groups identified Conduct user training for all groups identified within the Implementation Scope within the Implementation Scope

8.8. Establish Interagency NWCG IT & data Establish Interagency NWCG IT & data operating standards for use of I-Suite.operating standards for use of I-Suite.



Application ScopeApplication Scope Incident Resource Status System (IRSS)Incident Resource Status System (IRSS) Incident Cost Accounting and Reporting System Incident Cost Accounting and Reporting System

(ICARS)(ICARS) Incident Time System (ITS)Incident Time System (ITS) Incident Action Plan (IAP)Incident Action Plan (IAP) Incident Supply SystemIncident Supply System Incident Merge / Split (IMS)Incident Merge / Split (IMS) General communications and office management General communications and office management

software such as e-mail, ftp, word processing etc..software such as e-mail, ftp, word processing etc..


Incident Based Automation Strategic Incident Based Automation Strategic PlanningPlanning(Phase II) – (Phase II) – <NOT CHARTERED YET><NOT CHARTERED YET>

Identify Key Business AreasIdentify Key Business Areas OperationsOperations LogisticsLogistics PlanningPlanning SupportSupport

Conduct Business Area AnalysisConduct Business Area Analysis Document key business processes that could benefit from Document key business processes that could benefit from

information technologyinformation technology Define Business Area ProjectsDefine Business Area Projects

Define project scope, benefits, and constraints.Define project scope, benefits, and constraints. Prioritize and Recommend ProjectsPrioritize and Recommend Projects Select Information Technology ProjectsSelect Information Technology Projects Allocation ResourcesAllocation Resources


Incident Based Automation Project Incident Based Automation Project ExecutionExecution(Phase III)(Phase III)

Infrastructure Infrastructure ProjectsProjects

Priority #1Priority #1 Priority #2Priority #2 Priority #3Priority #3 Priority #nPriority #n

Business Area #1Business Area #1 Priority #1Priority #1 Priority #2Priority #2 Priority #3Priority #3 Priority #nPriority #n

Business Area #2Business Area #2 Priority #1Priority #1 Priority #2Priority #2 Priority #3Priority #3 Priority #nPriority #n

• Business Area #3– Priority #1– Priority #2– Priority #3– Priority #n

• Business Area #4– Priority #1– Priority #2– Priority #3– Priority #n

– Business Area #n– Priority #1– Priority #2– Priority #3– Priority #n


Messages to Take HomeMessages to Take Home

Be Flexible to ChangeBe Flexible to Change See the Big PictureSee the Big Picture Keep Challenging Us (in a Pro-Keep Challenging Us (in a Pro-

active Way) to Make Things Betteractive Way) to Make Things Better Fasten Your Seatbelt and Hang OnFasten Your Seatbelt and Hang On Be Apart of the Success.Be Apart of the Success.

Thanks for your Thanks for your Support and your Support and your

TimeTime

Documents

National Logistics Workshop March 9, 2004 ross.nwcg.govisuite.nwcg.gov