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Table of Contents
• Outline Part I – Information on what National Case
Management Week is and ideas for recognizing staff
• Outline Part II– Template for educating others about case
management and its importance to your hospital
– Places for you to insert your hospital specific data
Outline – Part I• American Case Management Association
(ACMA)• National Case Management Recognition
Week• Importance of recognition for case
management services• Selecting an annual case management
recognition theme for celebration• Recognition event suggestions
American Case Management Association
(ACMA)• The ACMA is the first case management
association specifically designed to address the needs and concerns of Health Care Delivery System-based Case Managers
• The ACMA offers solutions to support the collaborative practice of Hospital/Health System Case Management
Importance of Recognition for
Case Management Services
The goal of this event is to create an opportunity for organizations to acknowledge the unique role of case managers (and those who support this process) in the delivery of high quality and cost effective health care services.
Importance of Recognition of Case Management
Services• Patients will have better access to the
services of a case manager once physicians and ancillary staff possess an increased understanding of the role.
• Greater recognition for the effectiveness of case management practice will assist leadership in hospitals/health systems to determine whether the structures and processes needed to support their case management programs are fully in place.
Recognition Event Suggestions
• Case Management Department Open House• Community Resource Fair• Case Management Staff Achievement Awards
Ceremony• Case Management In-Service • Gifts such as Coffee Mugs, T-shirts, Name
Badge Holders and other items with theme/logo - available to order https://www.jimcolemanstore.com/cmweek/
• Letter to Hospital Administration Announcing Case Management Week
Recognition Event Suggestions
• Hold a drawing with prizes• Certificates of Achievement for Staff• Group Photos• Display Storyboard Results/Outcome
Projects • Offer Education Sessions on Case
Management Services
Outline - Part II
• The Goal of Health Care Delivery System Case Management
• Case Management Core Functions• Key Outcomes of Case Management
Health Care Delivery System Case Management The goal of case management is to maintain
optimal patient health status across the continuum of care in a manner that emphasizes both individual control over decisions and stewardship of resources.
Health Care Delivery System Case Management Case Management practice is the catalyst
for a collaborative approach to care that is critical in meeting the complex clinical and psychosocial needs of patients and
their families.
Insert Your Organizational Chart to Illustrate Your Relationship with Other
Departments and Services
Professional Background
The majority of case managers in acute care settings are nurses and social workers who often work together as a team.
Core Functions of a Case Manager
• Clinical Assessment• Care Coordination• Patient Education• Counseling• Case Monitoring and/or Clinical Pathway
Management• Discharge Planning• Resource Management• Patient Advocacy (Can be modified/customized to meet specific
organization’s role)
Critical Members of the Interdisciplinary Team
The case manager creates the appropriate linkages with the health care team, insurance companies and community-based agencies to coordinate and implement a plan of care that is in keeping with the best interests of the patient and their family.
(Can be modified/customized to meet specific organizational role)
Integral to Key OutcomesCase Management programs have beenproven to increase organizational
performancein areas such as:• Clinical Outcomes• Patient Satisfaction • Resource Utilization• Financial Outcomes