Advocate Health CareNational Summit on the Social Determinants of Health A Workforce Development Solution October 10, 2017

Introduction of Presenters

Clayton Pryor, MADirector, Workforce Development Advocate Health Care

Jackie Rouse, MHADirector, Community Health Advocate Health Care

Advocate Health Care

11 Hospitals and 450+ sites of care

• 10 Acute Care Hospitals and 1 critical access

hospital

• 2 Children’s Hospital and 1 Clinically Affiliated

Hospital

• 5 level 1 Trauma Centers and 3 Major Teaching

Hospitals

• 2 Physician Groups with 1,500 Physicians

35,000 Employees

Advocate Physician Partners

11 PHOs

4,900 Participating Physicians

Largest ACO in single market - 800,000+ covered lives

Nationally recognized CI Program

Leader in Population Health management

Advocate Health Care

• Largest health system in Illinois and one of the largest

health care providers in the Midwest.

• Operates more than 450 sites of care, including the

state’s largest integrated children’s network.

• Offers advanced treatment in clinical areas including,

trauma, cardiovascular services, cancer care,

neurology, neonatal care, pediatrics and diagnostic

imaging.

• Trains more primary care physicians than any non-

university teaching hospital in the state.

Advocate Health Care

Advocate Health Care Accolades

Video Presentation

Learning Objectives➢ Learn why investment in human resources is

critical for improved health outcomes

➢ Learn about an innovative workforce development initiative that addresses unemployment as a social determinant of health

➢ Review the challenges that exist in program implementation

➢ Review the process of engaging community partners in implementing a workforce development program

Social Determinants of Health

Source: Institute for Healthcare Improvement, http://www.ihi.org/Engage/Initiatives/TripleAim/Pages/default.aspx

• Workforce development is a strategy to collaborate to improve health outcomes for socially disadvantaged

• Health workforce = critical to health delivery and health outcomes

• Triple Aim: Population Health

Social Determinants of Health

Source: Cometto, G. & Campbell, J. (2016). Investing in human resources for health: Beyond health outcomes. Human Resources for Health, 14: 51.

Community DemographicsChicago and surrounding Cook County

• ATH TSA – 578,551 population (83% AA)

• IMMC PSA – 1,198,692 population (33% Hispanic)• 29.9 % in some areas vs county rate of 13.8%

• 22.5% unemployment in AA, 11.9% in Hispanic compared to 7.5% Whites

• 15.3% in hospital’s PSA had no high school diploma

• Substantially lower education rate than neighboring counties 83% compared to 94%

Source: Health Impact Collaborative of Cook County. (2016). Community health needs assessment. Retrieved from http://healthimpactcc.org/

Example Implementation Plan/StrategiesGoal: To work collaboratively with community organizations to recruit and train entry and mid-level skill jobs for health care positions

• Partner with local communities to train workers

• Provide practical experience opportunities

• Serve as internship site for entry level health care positions

• Serve as a hub for clinical education and workforce development for entry and mid-level health care positions

The Need Chicagoland’s Unemployment Rates

• As high as 32% in some disenfranchised neighborhoods

• Compared to Chicago’s rate of 8.2%

Skills Gap• Job seekers lack the skills needed to fill

available jobs

• 410,000 healthcare jobs within our region

• Over 14,000 added annually over next 5 years

• Significant gap in middle-skill roles

Collaborative Vision

The Collaborative•$3 million commitment from JP Morgan Chase

• New Skills at Work

• Five-year workforce development initiative 2015-2020

An employer-led, demand driven Workforce Development Program

• Align training curriculum to current and emerging trends (needs)

• Connect job seekers to employment opportunities with Advocate

• Encourages diverse candidates into our talent pipeline

• Establish ‘best practices’ creating a regional/national model

An opportunity to provide industry training to job seekers • Focused on middle-skill positions (entry-level, skilled)

• Supportive Services (identifying and removing barriers to employment)

• Clinical Education at Advocate Sites of Care

• Incumbent Worker Strategy (NAVIGATE)

Program Goals

▪ ALIGN the skills of job seekers through industry training to fill available healthcare jobs in the greater Chicagoland area

▪ Increase DIVERSITY within the healthcare sector (Advocate), focused on middle-skill (but, not limited to)

▪ Provide a CAREER PATHWAY to individuals seeking advanced training/or career opportunities with the healthcare sector

▪ Support the ECONOMIC DEVELOPMENT through workforce and health education within the communities that we serve

Benefits to Participants • Clinical rotations at participating Advocate

Health sites

• Job Shadowing opportunities with experienced associates

• Working at Advocate Session with participants

• Guaranteed interview for any participant who successfully completes the program

• Employment offers to those successful in the interview process

Benefits to Advocate • Funded opportunity to recruit, train and

retain a high-quality workforce

• Addresses industry-wide workforce needs, retention and diversity goals

• Provides community benefit/brand lift

• Allows Advocate to create a national/regional model

Recruitment & Screening

Skill-Based Training

Internships & Clinicals at

Advocate

Graduation &

Introduction to Advocate

Guaranteed Interviews &

Potential Placement

NAVIGATE

The Model

Supportive Services will be provided throughout the program

Implementation

• Led by HR (Workforce Development)- One hospital added each year

- Four sites over five years

• Targeted sites: - TRIN 2016

- IMMC 2017

- CMC 2018

- SSUB 2019

Our Partners

Career Pathway Map• Clinical & Non-clinical

tracks• Associate & Leader

levels

Tools & ResourcesAt your fingertips:• Employee Assistance Program• Education Assistance

• Ex: Certifications and Degrees

• Tuition Discounts• City school partnerships

• Ex: Grants

Soft Skills Development

• 10 sessions in 6 months• Blended learning

approach• Build network

Tools & Resources Employee Skill and Educational Assessments

Career & self-assessments

Resume & Career Coaching (Pathways Coach)

Interactive Website & Career Map

Employee Resources Employee Assistance Program (EAP)Tuition Reimbursement School Discounts

• External ResourcesLabor Market Data Financial Aid/Scholarships/Educational Grants

Phase I & II Snapshot Phase 2 Launched Fall 2016

(Over 200 served)

New Career Pathways

–EVS/Food Services & Technician pathways

–City Colleges of Chicago

Community Partnerships

–National Latino Education Institute

–EKG & Phlebotomy

–JVS Chicago (Pharmacy Tech)

–Kinzie Industrial Development Corp. (EMT-B)

–South Suburban College (Community Health Worker)

3RD Party Evaluator

University of Chicago-Poverty Lab

–National/Regional Best Practice-publishable report

–Business Impact Study

Phase 1 Launched Spring 2016

(50 served)

Career Pathway

–Certified Nursing Assistant (BNA)

Community Partnerships

–Phalanx Family Services (PFS)

–Instituto Del Progresso Latino (IDPL)

Strategic Alliances

–City Colleges of Chicago

–Chicago Cook Workforce Partnership

–Workforce Funders Alliance

Employment Placement

–30 Phase I graduates

–83% of Phase I (PFS) employed in

Healthcare sector

–10 Advocate hires/ 12 graduates

(IDPL) currently interviewing with

Advocate

Outcomes/Trends

• Over 250 enrolled in training through

Phase II

• Graduation rate over 80%

• Over 100 Placements in Healthcare related

roles

• Over 96% retention rate for Advocate

• 15 Healthcare Employers/Consortiums have participated in the Healthcare Workforce Collaborative Roundtable

More InformationAdvocate Health Care System

http://www.advocatehealth.com/

Healthcare Workforce Collaborative

http://www.advocategiving.org/about/healthcare-workforce-collaborative/

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Questions