Empowering Salesforce with Voice
natterbox.com
Voice IntelligenceIntegration and control of all telephony into
CRM with automatic capture of all call data Click to dial from
within Salesforce Telephony functions call hold, waiting and
transfer Customisable call wrap up notes and live note taking
Dynamic or fixed Calling Line Identity Management Call data
automatically populated as activities
Voice ManagerRelationship based routing using data in CRM
Dynamic Personalised caller greetings Caller, Time and Geo based
routing Call distribution to groups Simultaneous ringing of
multiple devices SMS and email alerts
Voice RecordCloud based solution providing secure and on demand
call recording Record all calls with pause and resume Dynamically
record a call whilst call in progress Compliant Call Archiving and
Retrieving Select to store or email recordings
Natterbox at a GlanceNatterbox provides Advanced Voice Services
to integrate all telephony and call data into Salesforce.
Automatically capture call activity and route calls based upon CRM
data. Dynamically record all fixed and mobile calls and review up
to 120 business intelligence reports.
Service 100% Native Force.com Fully cloud based service, no
mobile app required Supported on all devices and operating systems
Salesforce1 Mobile ready Over 17,000 users deployed worldwide Over
1.2 m calls processed per month Services deployed in over 50
countries Large scalable deployments: e.g. 2500+ users in 30+
countries for a $5.7bn Market Cap client Global Service coverage:
Data Centres with full load balancing in every major geography
Cloud based Voice Recording security tested across 40+ Global
Financial Institutions
Company Cloud Telephony and Technology specialists with 10+
years in-house R&D Core Telephony backbone and Mobile Network
Operator Over 250 customers worldwide
OfficesUK, USA, Australia, Sweden
Why integrate Telephony into Salesforce?Over 60% of business
interactions occur via the phone. How much of this data is captured
and recorded in your CRM system?
Maximise User AdoptionCRM systems are affected by under-adoption
and poor data accuracy. All calls are captured automatically and
logged against the correct contact, opportunity or account removing
the admin burden on CRM users.
Boost Employee ProductivityCRM users can have complete control
of their telephony within Salesforce and can make and receive calls
whilst being 100% connected to customer information. Even calls
made when offline from Salesforce CRM or from mobile phones (no
apps required) are captured and logged.
Enhance Customer ExperienceDirect all calls leveraging CRM data
to drive customer excellence with Relationship Based Routing.
Dynamically set personalised greetings for customers from within
Salesforce. Lead with Best PracticeCRM users can record calls on
the go and listen to recordings making surethey never forget any
detail. Managers can listen to individual call recordings to
monitor productivity and provide coaching to enhance
performance.
Real time Business IntelligenceBusinesses can analyse customer,
prospect and employee call trends and generate meaningful BI and
analytics with 120+ call reports within Salesforce.
Why Natterbox? Certified ISV partner Proven success integrating
Voice into Salesforce since 2010 Experienced in large scale
deployments in over 30+ countries Rapid implementations incur zero
downtime Transparent activation Zero impact to existing telephony
infrastructure Flexible pricing is per user per month Global
service delivery partner network
Product Portfolio
What our customers say?Call activity is automatically populated
into our CRM system and logged against the correct contact,
opportunity or account, significantly improving the integrity of
our data Natterbox is at the forefront of voice technology. Their
team is dynamic and innovative, and always respond It used to take
3 minutes to log a call and now it takes a matter of seconds."
Salesforce call data is now standardised across the company"
EMEA +44 203 510 0500 / USA +1 646 762 2111 / APAC +61 2 8244
3000 / Nordics +46 8 4030 9112 / [email protected]
