Upload
maninder-kahlon
View
230
Download
0
Embed Size (px)
Citation preview
7/23/2019 Navi Pizza Hut Ass[1]
1/12
ROYAL BUSINESS COLLEGE
Diploma in Business Management
Level 7
Assignment: !"R"M
7#$#
SUBMI%%ED %O: MARGIE GARCIA
SUBMI%%ED BY: NA&DEE' SING!
S%UDEN% ID: A7(#)
7/23/2019 Navi Pizza Hut Ass[1]
2/12
Int*o+u,tion o- pi..a /ut
The first New Zealand Pizza Hut restaurant opened in New Lynn (Auckland) in Septemer !"#$%&e currently ha'e o'er Pizza Hut stores throu*hout New Zealand + made up of dine,in
restaurants and our deli'ery and takeout -delco. stores% Nearly e'eryone anywhere can en/oy a
Pizza Hut pizza% &e.re constantly on the lookout for ways to impro'e our customer ser'ice ,that
means fine tunin* this wesite0 our call centre ( 1 1 1) and keepin* our incredily
moti'ated team memers up to date with the latest customer ser'ice trends%
Pizza Hut in New Zealand stands for ser'in* the est 2uality pizzas in New Zealand% To do this
we.re constantly lookin* at new products which we.'e de'eloped for 3iwis or delicious dishes
that may ha'e een hu*ely successful o'erseas and which we know will appeal to discernin*
New Zealanders%
Di--e*en,es 0et1een managing !RM in small an+ la*ge o*ganisation:
7/23/2019 Navi Pizza Hut Ass[1]
3/12
Small 4r*anization Lar*e 4r*anization
5n small companies0 all the H67 functions
are performed y the owner8mana*er who
has the authority to hire the people% At this
point0 it can e proposed that recruitment8
employment process is 2uick and cost
effecti'e in small companies%
Lar*e firms0 normally0 ha'e separate H6
department ecause of the workforce size andre2uirements% 5ts function is to de'ise
strate*ies for9 employment0 placement0trainin* and de'elopment0 health and safety0and human resource plannin*%
Ref% www%eim%nl8mk,en,ondernemerschap8%
Imp*ove !RM
Appraisal and e'aluatin* choice sources of applicants0 inside and outside the or*anization:consultants0 e,recru%
2/3 3ou* o*gani.ation managing !RM p*a,ti,e:
The mean of H67 is *enerally pro'ide the employee to the or*anization accordin* to the /o
and specialty of employee that.s the main reason for mana*e the H67 practices% Pizza hut
follows the H67 rules ecause H67 creates en'ironment and culture in which employees
'oluntarily contriute skills0 ideas0 and ener*y and H67 recruits new employees%
St*engt/ o- !RM:
Specific and accurate method stren*th of H67 means *i'es fully concentration for newtechni2ues and recruitment staff acti'ities% ;irst screenin* method it means when Pizza hut
6ecruits that time they arran*e an special team who recruits new candidates and check aility
this p*a,ti,e 1it/ *espe,t to st*engt/:
A+4ust You* Attitu+e
< 7ake time for 2uality impro'ement%
< =on.t mana*e y fear% Help people feel secure in their /os%
< =on.t let the statement0 >&e.'e always done it this way0> keep the firm from tryin* newapproaches to prolem,sol'in*%
< ?e open to new ideas@
< han*e the >Bs 's% Them> culture of mana*ement and staff y adoptin* 2uality
principles and methods% &orkin* to*ether to sol'e common prolems will help reak
down these arriers%
7/23/2019 Navi Pizza Hut Ass[1]
4/12
Colle,t Data to !elp in De,isionMa5ing
< Sur'ey clients to find out what the firm can do more effecti'ely%
< =oes a confidential sur'ey to find out what staff thinks could e done more effecti'ely%
< Bse the results from oth sur'eys to make impro'ements to operations%
< 7ake a re*ular effort to determine the chan*in* needs (>re2uirements>) of your clients in
order to meet them effecti'ely%
< Sur'ey clients and staff on a re*ularly asis to determine whether impro'ements that
were made ha'e had a noticeale impact
< 7ake mana*ement decisions ased on *atherin* data and determinin* facts0 not ased on
hunches or *ut instincts%
%*aining
< Spend more money on trainin*% Send your mana*ers and staff to classes in effecti'eclient ser'ice0 leadership trainin*0 teamwork0 and conflict,resolution%
< 5n'est more money in trainin* staff in effecti'e client ser'ice0 conflict,resolution0
teamwork0 stress mana*ement0 /o,skill uildin*%
< Train e'eryone in the principles and methods of 2uality impro'ement%
< After the trainin*0 form 2uality impro'ement teams to impro'e work processes%
Ref.http:88www%'ictoria%ac%nz8stCser'ices8careers8pdf8career,'iew8career,'iew,human,
resource,mana*ement,and,industrial,relations
6o0 anal3sis an+ %alent management
6o0 Anal3sis
5n the company the /o analysis is the process to assemlin* the responsiility of each day
situation which is known e2ually to sin*le employees%
6o0 spe,i-i,ation:
A work prere2uisite condition0 the littlest capacity that an indi'idual must *o past to perform acertain work producti'ely% 5t arran*es the data0 capacity0 and emotions needed to do the work
effecti'ely%
%eam Mem0e*
7/23/2019 Navi Pizza Hut Ass[1]
5/12
4ur Team 7emers are at the heart of our usiness% TheyDre a i* part of why Pizza hut is such a
*reat place to work% They deli'er fantastic ser'ice as well as delicious food and weDre proud of
what they do%
S/i-t manage*
Some people are lookin* for a /o to fit around their studies or family0 and want a position where
they can *row% ?ecause we offer such stron* trainin* and de'elopment support0 this can e a
perfect first step in kickin* off your new career%
Assistant Restau*ant Manage*
This is a real opportunity to pro'e yourself% EouDll e workin* closely to support your 6estaurant
7ana*er0 train your team and meet sales and profit tar*ets% ?ut youDre also the dri'in* force
ehind ensurin* your restaurant achie'es the le'el of operational eFcellence that meets the hi*h
standards Pizza hut stri'es for0 and that our customers deser'e%
Restau*ant Manage*
ThatDs ri*ht0 youDre in char*e0 ut youDre also the one who really shapes the character and
atmosphere in the Pizza hut EouDll e responsile for all aspects of mana*in* your own Pizza hut
restaurant0 includin* recruitin* the est team possile and coachin* them to achie'e eFcellence%
EouDll also need to e commercially minded% ;osterin* a *reat team en'ironment means etter
customer ser'ice9 and an increase in sales and profitaility is one of your key *oals% To help you
out0 weDll also *i'e you the chance to shape our products and procedures throu*h pro'idin*fre2uent feedack and insi*ht into what your customers
%alent management:
&e look for three i* thin*s which 5 cate*ories as smarts character and amitionD% So do they
ha'e the smarts and the intellectual hardwirin* to e a *reat leader in our usiness0 from a
character perspecti'e are they the ri*ht kind of people0 so are they a *ood cultural fit0 can they
really help our or*anizational 'alues really li'e and reathe0 and rin* them to life0 and walk the
talk on them% ?ecause culture is a hu*e deal here at Eum0 and people donDt succeed in the
or*anization unless they can *enuinely walk the talk on our culture% So lookin* for people thatwill maintain and add to that culture is asolutely 'ital% Someody can e the smartest person in
the world0 ut if they canDt walk the talk on our culture then they donDt *et to /oin us or they will
not win%
%alent Management in /uman Resou*,es:
7/23/2019 Navi Pizza Hut Ass[1]
6/12
5N Pizza hut 7any people are e*innin* to use the phrase Talent 7ana*ement> to refer to the
acti'ities of attractin*0 de'elopin* and retainin* employees%
Ref. en%alleFperts%com
'e*sonnel planning an+ *e,*uitment:
'e*sonnel planning:
Att*a,ting ,an+i+ates:
Social media0 ad'ertisin*0 and a*encies%
Selectin* candidates filterin* the applications0 inter'iews0 conductin* test0 candidate assessment0
puttin* forward employment opportunity0 'erifyin* the references0 preparin* the contract%
8o*e,asting +eman+:
5n the or*anization the impotent factor of human resource plannin* is predictin* the fi*ure and
types of people0 compulsory to *et collecti'ely decision makin* aims% ;or the reason that it is an
open structure that we stay in0 a comination of administrati'e issues0 as well as prepared for
action plan0 aility0 arran*ement0 and production can force the demand for employees
8o*e,asting Suppl3:The or*anization has forecast its upcomin* needs for workers0 it then *oes on to the suse2uently
insti*ate that is from e'erywhere can it fulfilled its wants% 5t therefore re2uirements to decide if
there are enou*h fi*ures and types of workers and how many are 2ualified for the reasonale
position% Supply eFamination thus0 in'ol'es arran*ement for procurement: who0 from where0
how and when of staffin*% 5t scans the inside and outside surroundin*s for the est,fit applicant
for the positions in en2uiry%
Re,*uitment:
5n the or*anization the procedure of searchin* and arran*in* to apply for 'acancy is called
recruitment%
O04e,tives o- Re,*uitment:
7/23/2019 Navi Pizza Hut Ass[1]
7/12
The recruitment impro'es the production% 5t *i'es the information workers or employees will e
necessary in the or*anization accordin* to the re2uirement%
Sou*,es o- Re,*uitment:
Inte*nal Resou*,es:
!% Promotion 5n the or*anization workers are promote from one area to another area with many
ad'anta*e
G% =epartmental eFam:,This process is use y *o'ernment di'ision to choose workforce for
superior le'el of position%
1% Transfer 5n the or*anization workers are mo'e from one sector to another sect accordin* to
their skill and practice%
$% 6etire 7any company call ack workers who ha'e already retire from the company%
E9te*nal *esou*,es:
!% 7ana*ement consultant 7ana*ement ad'isor helps the or*anization y pro'idin* them with
administrati'e personnel%
G% mployment a*encies: , 5n the or*anization they *i'e a a*reement to ser'ice or*anization% The
H6 administration will make all the arran*ement%
1% &alk in inter'iew: , Another method of staffin* is walk in inter'iew method%
Emplo3ee %esting an+ Sele,tion '*a,ti,es:
At eFternal recruitment is done only for front,end employees whereas ack,end employees are
recruited internally% The asic re2uirement for front,end employees to 2ualify for the /o is to
ha'e minimum hi*h school education% After the resumes of the applicants are short,listed0 an
aptitude test is conducted% The results of the test are recorded on the asis of colors Pizza hut i%e%
red0 *reen or yellow%
6ed color ratin* indicates a clear INoJ0 indicatin* not to hire that employee0 whereas0 Kreen
color ratin* indicates that the candidate is est suited for the /o and Eellow color ratin*
indicates that the candidate can e hired ut he8she needs to e watched durin* work% After thetests results0 the inter'iews are conducted and final selection is made in the second inter'iew%
%*aining session o- emplo3ees:
After the selection of the employee0 the indi'idual is sent to the company.s trainin* centre where
the trainin* sessions are pro'ided for one week% 5n addition to *i'in* proper orientation0 he is
7/23/2019 Navi Pizza Hut Ass[1]
8/12
riefed aout the or*anization policies and culture% 4nce the trainin* period is o'er0 the
concerned person has to *i'e a test%
%*ainee %eam Mem0e*s:
The team memers that are hired may e ser'in* at Pizza hut on part,time asis0 ecause they are
allowed to continue their education on re*ular asis% &hen a Trainee Team memer is hired0 theindi'idual is supposed to work at Pizza hut for 1 months (proation period)% After completin* 1
months on the /o0 Trainee Team memer ecomes a Team memer% =urin* that period of 1
months0 the trainee is re2uired to ser'e at four stations of Pizza hut namely%
in+s o- ,/oi,e test:
The followin* are the choice tests are implementin* y Pizza hut dependin* upon their
necessities% ;ollowin* are the selection test9
!% Aptitude test
G% 5ntelli*ence test
1% Personality test
$% Performance test
Sele,tion:
5n the or*anization the process of selectin* the ri*ht employees on the ehalf of the accurate
'acancy%
Appointment anal3sis:
The or*anization human resource department cans analysis the 'acancy%
A+ve*tisement:
5n the or*anization the 'acancy can e announce throu*h different channel0 for eFample
electronic and print media%
Appli,ation -o*m:
5n the or*anization a 'acant re2uest form are fiF with the /o 'acancy
Inte*vie1:
5n the or*anization the peoples who select in the eFamination test0 call for inter'iew
7/23/2019 Navi Pizza Hut Ass[1]
9/12
Ref% 3elchne0 L% (n%d%)% Types of mployment Testin*% 6etrie'ed G! !0 G!0
fromhttp:88www%ehow%com8: http:88www%ehow%com8listCM#!$M$Ctypes,employment,testin*%html
'*o,e+u*es 8ollo1e+ in inte*vie1:
At the assessment day0 there was a numer of different acti'ities0 includin* a one,on,one
inter'iew with senior mana*ement0 a *roup discussion in'ol'in* desi*nin* a new rand and a
*roup task in which we were *i'en a ud*et and asked to make chan*es to a new openin* store
of Pizza hut we had to chose different options which had different effects on customers0 staff and
o'erall appearance of the Pizza hut rand%
Inte*vie1 steps:
Inte*vie1s
;irst phone of all staff do the call to the person and *et the inter'iew and they ask simple2uestions then call to person for face inter'iew
%ests
Numerical
Personality
eral reasonin*
Psychometric
Ot/e*
Assessment centre
Kroup eFercise
?ack*round check
Presentation
ompetency ased 2uestion
6ef% 6etrie'ed G! !0 G!0 from http:88kalyan,city%lo*spot%com8: http:88kalyan,
city%lo*spot%com8G!!8$8what,are,different,types,of,inter'iew%html
Emplo3ee %*aining an+ +evelopment:
http://www.ehow.com/list_6714645_types-employment-testing.htmlhttp://kalyan-city.blogspot.com/2011/04/what-are-different-types-of-interview.htmlhttp://kalyan-city.blogspot.com/2011/04/what-are-different-types-of-interview.htmlhttp://kalyan-city.blogspot.com/2011/04/what-are-different-types-of-interview.htmlhttp://kalyan-city.blogspot.com/2011/04/what-are-different-types-of-interview.htmlhttp://www.ehow.com/list_6714645_types-employment-testing.html7/23/2019 Navi Pizza Hut Ass[1]
10/12
%*aining
%*aining S3stem
A di'erse workforce like kfc has different learnin* styles% 5n G!!0 we introduced a learnin*
mana*ement system known as the Learnin* Zone which is now the lynchpin of our trainin* andde'elopment pro*rams for our teams% 'ery team memer has at least one laptop with access to
our e,learnin* system0 where team memers can complete a 'ariety of trainin* modules which
comine e,learnin* with coachin* and on the /o trainin*% This trainin* co'ers all types of k f croles0 includin* apprenticeships0 and is accredited y ity and Kuilds%
%eam lea+e*s:
=e'elopin* hampions is our mana*ement trainin* pro*rams for team leaders0 assistant
mana*ers and restaurant mana*ers% To pro*ress to team,leader le'el0 employees must complete
!1 modules within three months 'ia our e,learnin* system0 Learnin* Zone%
Development oppo*tunities:
A lot of people at Pizza hut mo'e etween roles0 which are often 'ery different% This helps uskeep people in the usiness for lon*er and pro'ides our people with roader eFperience0 durin*
which they learn new skills%
&e also *i'e people the chance to lead or e part of a pro/ect team in an area they are interested
in% A numer of our employees ha'e een seconded into a team de'elopin* a potential new
approach to our mana*ement structure% This allows them to *ain *reat pro/ect mana*ementeFperience and further eFposure to the head office en'ironment%
&e offer work eFperience to people with a link to our usiness% These ran*e from school
placements which in'ol'e spendin* time in different parts of the usiness0 to uni'ersity
placements for people lookin* for a career in a specific function% &e also offer internships forpeople who need to complete a pro/ect as part of their studies%
6ef% www%lynda%com8trainin*O de'elopment
'e*-o*man,e Management an+ App*aisal:
'e*-o*man,e o- Management
< A process of ensurin* employees performance%
< onsists on three phases%
< Settin* eFpectations for employee performance%
http://www.googleadservices.com/pagead/aclk?sa=L&ai=CZPyQYCR1VLiKLNf39QX3uYCAD8q03_EF8qespdcB9O6U_HYIABABIPGGtRgoBWCr7LGF4BigAcrdju8DyAEByAMbqgQnT9CCtccGmI-qYOfDr8emGYSj6XuX-Y4TQCjL84QNMSKM3pLEk9LDiAYBgAeeovEQkAcBqAemvhs&ohost=www.google.com&cid=5GjpipW7SGpPCHUeeqEAk-QCRSffhaUtHKPwDMNqorhRsnA&sig=AOD64_23gp0vx1HrPHm8ZQbbMeWNql_NcA&adurl=http://www.lynda.com/industries%3Futm_source%3Dgoogle%26utm_medium%3Dcpc%26utm_campaign%3DSearch-Grp-Workforce%2BDevelopment%26utm_content%3D57720946266%26utm_term%3D%252Bemployee%2520%252Btraining%2520%252Band%2520%252Bdevelopment&nb=1&res_url=http%3A%2F%2Fwww.ask.com%2Fweb%3Fqsrc%3D1%26o%3D0%26l%3Ddir%26q%3DEmployee%2BTraining%2Band%2Bdevelopment%253A-%2Bin%2Bburgerking%26qo%3DserpSearchTopBox&rurl=http%3A%2F%2Fwww.ask.com%2Fweb%3Fqsrc%3D1%26o%3D0%26l%3Ddir%26q%3D%2BEmployee%2BTesting%2Band%2BSelection%2BPractices%253A-%26qo%3DserpSearchTopBox&nm=30http://www.googleadservices.com/pagead/aclk?sa=L&ai=CZPyQYCR1VLiKLNf39QX3uYCAD8q03_EF8qespdcB9O6U_HYIABABIPGGtRgoBWCr7LGF4BigAcrdju8DyAEByAMbqgQnT9CCtccGmI-qYOfDr8emGYSj6XuX-Y4TQCjL84QNMSKM3pLEk9LDiAYBgAeeovEQkAcBqAemvhs&ohost=www.google.com&cid=5GjpipW7SGpPCHUeeqEAk-QCRSffhaUtHKPwDMNqorhRsnA&sig=AOD64_23gp0vx1HrPHm8ZQbbMeWNql_NcA&adurl=http://www.lynda.com/industries%3Futm_source%3Dgoogle%26utm_medium%3Dcpc%26utm_campaign%3DSearch-Grp-Workforce%2BDevelopment%26utm_content%3D57720946266%26utm_term%3D%252Bemployee%2520%252Btraining%2520%252Band%2520%252Bdevelopment&nb=1&res_url=http%3A%2F%2Fwww.ask.com%2Fweb%3Fqsrc%3D1%26o%3D0%26l%3Ddir%26q%3DEmployee%2BTraining%2Band%2Bdevelopment%253A-%2Bin%2Bburgerking%26qo%3DserpSearchTopBox&rurl=http%3A%2F%2Fwww.ask.com%2Fweb%3Fqsrc%3D1%26o%3D0%26l%3Ddir%26q%3D%2BEmployee%2BTesting%2Band%2BSelection%2BPractices%253A-%26qo%3DserpSearchTopBox&nm=30http://www.googleadservices.com/pagead/aclk?sa=L&ai=CZPyQYCR1VLiKLNf39QX3uYCAD8q03_EF8qespdcB9O6U_HYIABABIPGGtRgoBWCr7LGF4BigAcrdju8DyAEByAMbqgQnT9CCtccGmI-qYOfDr8emGYSj6XuX-Y4TQCjL84QNMSKM3pLEk9LDiAYBgAeeovEQkAcBqAemvhs&ohost=www.google.com&cid=5GjpipW7SGpPCHUeeqEAk-QCRSffhaUtHKPwDMNqorhRsnA&sig=AOD64_23gp0vx1HrPHm8ZQbbMeWNql_NcA&adurl=http://www.lynda.com/industries%3Futm_source%3Dgoogle%26utm_medium%3Dcpc%26utm_campaign%3DSearch-Grp-Workforce%2BDevelopment%26utm_content%3D57720946266%26utm_term%3D%252Bemployee%2520%252Btraining%2520%252Band%2520%252Bdevelopment&nb=1&res_url=http%3A%2F%2Fwww.ask.com%2Fweb%3Fqsrc%3D1%26o%3D0%26l%3Ddir%26q%3DEmployee%2BTraining%2Band%2Bdevelopment%253A-%2Bin%2Bburgerking%26qo%3DserpSearchTopBox&rurl=http%3A%2F%2Fwww.ask.com%2Fweb%3Fqsrc%3D1%26o%3D0%26l%3Ddir%26q%3D%2BEmployee%2BTesting%2Band%2BSelection%2BPractices%253A-%26qo%3DserpSearchTopBox&nm=30http://www.googleadservices.com/pagead/aclk?sa=L&ai=CZPyQYCR1VLiKLNf39QX3uYCAD8q03_EF8qespdcB9O6U_HYIABABIPGGtRgoBWCr7LGF4BigAcrdju8DyAEByAMbqgQnT9CCtccGmI-qYOfDr8emGYSj6XuX-Y4TQCjL84QNMSKM3pLEk9LDiAYBgAeeovEQkAcBqAemvhs&ohost=www.google.com&cid=5GjpipW7SGpPCHUeeqEAk-QCRSffhaUtHKPwDMNqorhRsnA&sig=AOD64_23gp0vx1HrPHm8ZQbbMeWNql_NcA&adurl=http://www.lynda.com/industries%3Futm_source%3Dgoogle%26utm_medium%3Dcpc%26utm_campaign%3DSearch-Grp-Workforce%2BDevelopment%26utm_content%3D57720946266%26utm_term%3D%252Bemployee%2520%252Btraining%2520%252Band%2520%252Bdevelopment&nb=1&res_url=http%3A%2F%2Fwww.ask.com%2Fweb%3Fqsrc%3D1%26o%3D0%26l%3Ddir%26q%3DEmployee%2BTraining%2Band%2Bdevelopment%253A-%2Bin%2Bburgerking%26qo%3DserpSearchTopBox&rurl=http%3A%2F%2Fwww.ask.com%2Fweb%3Fqsrc%3D1%26o%3D0%26l%3Ddir%26q%3D%2BEmployee%2BTesting%2Band%2BSelection%2BPractices%253A-%26qo%3DserpSearchTopBox&nm=307/23/2019 Navi Pizza Hut Ass[1]
11/12
< 7aintainin* a dialo*ue etween super'isor and employee to keep performance on track0
'u*pose o- t/e pe*-o*man,e management s3stem
; &ork performed y dele*ates is as shown y Pizza hutDs destinations%%
; mployees ha'e clear understandin* with eFpectations%
; Award and onus salary for ensurin* performance%
; 4pportunities for employee de'elopment are identified%
; mployee performance that does not meet eFpectations is addressed%
App*aisal s3stem
; =esi*ned to ser'e the companyDs and employeeDs interests%
; Bsed to check the aility of mployees and to ensure that where they are standin*%
Measu*e '*o,esses
< ?e*in to re*ularly measure the cost of waste and rework inside your or*anization0 and
use the results to dri'e impro'ements to processes%
< Adopt a ?alanced Scorecard Approach to Process 7easurement% That is0 start measurin*
processes from $ perspecti'es0 not /ust from the financial point of 'iew% The other three
perspecti'es are: !) lient Perspecti'e0 G) 5nternal ?usiness 4perations0 1) 5nno'ationand Learnin*%
< 4nce one process is impro'ed (as demonstrated y measurin* it)0 mo'e on to another
critical process% Ne'er stop measurin* and impro'in* processes@
< onduct a cost,of,poor,2uality audit%
Re1a*+ s3stem
; mployees are moti'ated%
; Pizza hut also rewards their employees in terms of promotion0 incenti'e0 payoff free
meals dependin* on the le'el of the employee and how much they perform their /o well%
< ?ounces are *i'en to the employees on the asis of >7y *rowth ody> points% 5f the
person has points he or she can *et enefits in term of financial onuses%
7/23/2019 Navi Pizza Hut Ass[1]
12/12
Re-e*en,es:
http:88hrinz%or*%nz8
www%humanresoures%net%nz
www%pizzahut%co%nz
http://hrinz.org.nz/http://www.humanresoures.net.nz/http://hrinz.org.nz/http://www.humanresoures.net.nz/