Nebraska Department of Transportation Mobility Management ...€¦ · • Providing marketing and advertising assistance to transit agencies including travel training to target populations

Mobility Management ProjectMobility Manager Handbook - Edition 1

N e b r a s k a D e p a r t m e n t o f T r a n s p o r t a t i o n

A p r i l 2 0 1 8

Nebraska Mobility Management

Mobility Manager Handbook

Final – Edition 1

Prepared for:

Nebraska Department of Transportation

April 2018

SRF No. 9076

Mobility Manager Handbook ii SRF Consulting Group, Inc.

Table of Contents

INTRODUCTION ..................................................................................................................................................... 1

MOBILITY MANAGEMENT IN NEBRASKA ............................................................................................................................. 1

REGION DEVELOPMENT................................................................................................................................................... 1

COORDINATION GOVERNANCE ......................................................................................................................................... 3

PURPOSE OF THE MOBILITY MANAGER POSITION ................................................................................................. 6

ROLES AND RESPONSIBILITIES OF THE MOBILITY MANAGER ................................................................................. 7

INTERACTION WITH THE NDOT .............................................................................................................................. 9

APPENDICES......................................................................................................................................................... 10

SAMPLE MOBILITY MANAGER JOB DESCRIPTION

PAST MOBILITY MANAGER NEWSLETTERS

MOBILITY MANAGER UPDATE EXAMPLE FOR RCC/SCC MEETING

CONTACT LIST FOR RCC AND SCC

MOBILITY MANAGER READING MATERIAL

MOBILITY MANAGEMENT EXAMPLES AND BEST PRACTICES

Introduction

Acknowledging that the primary users of this handbook may be new to mobility management, or

even to the field of transportation, the handbook includes a description of the mobility management

concept and some context for the handbook.

Mobility Management in Nebraska

The Nebraska Department of Transportation (NDOT), along with a broad range of partnering

agencies, initiated the Statewide Mobility Management Project in December 2015, with the goal of

improving travel options for residents and visitors of the state. Through this statewide approach to

addressing mobility needs, alternatives that fill in service gaps were identified and an implementation

plan was initiated.

Mobility management represents a transportation strategy that focuses more on the customer and

their needs, and addressing these needs through the coordinated use of a variety of providers. The

concept looks beyond a single transportation service or solution by following a “family of services”

philosophy offering a wide range of services and options to meet the needs of a population with

diverse socio-demographics.

Region Development

To better address the diversity of the state, six regions were organized along county boundaries. -

Northwest or Panhandle, Southwest, North Central, South Central, Northeast and Southeast. A

Regional Coordinating Committee (RCC) was established for each region to help understand transit

needs and overlaps. Organizing regions helps in creating more manageable areas for travel

management. Figure 1 shows the 6 regions. These regions consider the boundaries of the current

multicounty transportation agencies, and the general service areas of county and community-based

transit agencies.

DOUGLAS

ADAMS

KEITH

WAYNE

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DIXON

CLAY

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KEARNEY

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BANNER

BROWN

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CHEYENNE

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Statewide Transit Regions

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Figure 1

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Six Regions Used for Structuring Statewide Mobility Management

Coordination Governance

To provide an organizational structure to the coordination process, coordination committees were

formed at the state and regional level. The representatives of each committee met periodically

throughout the length of the Mobility Management project. The regular meetings helped in refining

the concept of coordination governance structure, roles and responsibilities of individuals involved

and identifying local, regional, and state-level transportation needs and challenges. As shown in

Figure 2, there are three main elements to coordination governance in Nebraska: the Statewide

Coordination Committee (SCC), the Regional Coordination Committee (RCC), and the Mobility

Manager.

Statewide Coordination Committee (SCC)

The SCC brings together representatives from various agencies and stakeholder groups providing or

supporting services that include client mobility. The SCC has been organized as an advisory group to

the NDOT and is not a policy‐making body. The committee, while made up of agencies with

budgets that include transportation service, does not have the ability to develop its own funding

mechanisms, nor operate a transit system.

Regional Coordination Committee (RCC)

RCC is a forum for bringing transportation providers, human service agencies, and other

stakeholders together on a regular basis for:

• Sharing information and experiences that are likely to help in mutual learning and seeking

advice

• Creating opportunities for partnership and seeking coordination ideas that help in

economically efficient public transportation in the region

• Discussing and addressing mobility needs in the region

• Serving as an advisory body to the NDOT about the local mobility issues in the region and

the identified coordination strategies

Mobility Manager Handbook 4 SRF Consulting Group, Inc.

Figure 2. Coordination Organization Structure for Nebraska’s Mobility Management


Mobility Manager

Often, mobility managers are employed to assist with mobility management in a region or the state.

Although mobility managers are most common in urban areas, they are successful in rural areas as

well. A mobility manager’s duties include travel training, connecting riders to providers, connecting

transit, human services, and businesses, and developing One-Call/One-Click reservation systems.

Other duties include the promotion of transit services, identifying service gaps, operational planning,

and advocating for rural transit. Mobility managers are likely to also be tasked with organizing

regional coordination council meetings, developing new coordination ideas, and serving as a liaison

between the local agencies and the DOT.

In the Fall of 2017, the concept of regional coordination committee (RCC) and Regional Mobility

Manager advanced from a conceptual concept to a functional reality in the southeast (SE) region for

a 6-month pilot period. One of the consultant team staff served as the regional mobility manager for

the southeast region.

One of the tasks for the southeast region mobility manager was to develop this mobility manager

handbook. (applicable at both regional and state level). This handbook was designed to assist the

Mobility Managers in understanding their role and responsibilities including:

• Purpose of the position

• Roles and responsibilities

• Interaction with the NDOT


Purpose of the Mobility Manager Position

Central to continued advancement of transit service coordination throughout Nebraska is an active

group of providers and human services agencies working together to understand changing needs,

identify opportunities, and implement changes to the current transit concept. By establishing

Mobility Manager positions, the NDOT provides:

• A liaison between the NDOT and the transit providers

• Actively participating transportation professionals focused on improving transit

coordination, transit resource utilization, and transit rider’s experience in their region.

• NDOT rural transit promoters who work to establish transit branding in rural Nebraska.

The general purpose of the mobility manager position is similar at the regional and the state level.

The position is responsible to improve business and community support for the transportation

organization. It will require development and distribution of information that explains how to utilize

the available resources in meeting the diverse travel needs of the market it serves. The purpose of

the position includes:

• To create partnerships between multiple agencies and organizations, including taxi and other

private transportation providers to provide more transportation options.

• To promote a customer-driven, market-based approach to transportation that provides

customers with a variety of transportation options through individualized trip planning.

• To offer support for trip planning and travel training.

• To help establish, improve and/or expand the mobility management activities by developing

future expansion of transit options across municipal boundaries

• To serve as a liaison between the NDOT and the SCC or RCC to share ideas and

recommendations for coordination and other successful mobility management practices.

• To bring unrepresented transportation gaps and needs to the table for RCC and SCC

discussions.

• To represent the jurisdictions without transit service and the regionally organized human

service agencies that might be affected by coordination strategies.

• To direct design, production and distribution of marketing materials directed at the public,

employers, employees, human service agencies and other entities.

• To make public presentations on the benefits/costs of mobility management for the

community


Roles and Responsibilities of the Mobility Manager

The mobility manager will be responsible for:

• Creating partnerships between multiple agencies and organizations, including taxi and other

private transportation providers to provide more transportation options.

• Enhancing the rider’s transit experience by making information about transportation options

easily available in an accessible format (including transit services information on agency and

Nebraska Transit website).

• Seeking input from RCC and SCC members for prioritizing coordination strategies and

pursue the promising ones by providing regular coordination strategy updates to the

coordination committees (via email or at the RCC/SCC meetings).

• Identifying, discussing with RCC/SCC, evaluating, and making recommendations on

mobility issues.

• Providing advice to the NDOT on changes in public transportation policies, procedures or

forms that are likely to improve mobility management.

• Assisting the NDOT with any training or education tasks need to be completed at the

regional or state level.

• Ensuring maximum feasible coordination of public transit services addressing the transit

gaps and overlaps.

• Providing appropriate technical assistance to the transportation providers to help in inter-

agency coordination as well as efficient transit operations.

• Ensuring that the coordination strategies are complying with the federal regulations for

funding program requirements.

• Providing marketing and advertising assistance to transit agencies including travel training to

target populations in their service area.

• Facilitating communication between the transit providers, the NDOT, and the RCC/SCC.

• Providing periodic updates on mobility management for Nebraska Transit website

(www.nebraskatransit.com).

• Serving as a resource to other mobility managers for sharing experiences, tools, and expertise

to enhance mobility management in the state.

• Staying in touch with other mobility managers (via email/phone correspondence) for regular

mobility management updates in-between consecutive RCC/SCC meetings. Email listserv or

customized email recipient list can be prepared for easy information insemination.

http://www.nebraskatransit.com/


• Discussing potential updates to the RCC, SCC and Mobility Manager handbook with the

NDOT, coordination committees and other mobility managers at the RCC and/or SCC

meetings.

Duties of a regional and the state mobility manager are similar except the difference in the service

areas and interaction with the RCC and the SCC, as noted below:

• The regional mobility managers are required to participate in all of their local area RCC

meetings1 and all SCC2 meetings (either in-person or via phone/online connection).

o Based on RCC members’ approval, the regional mobility manager can also serve as

the RCC Chair and/or meeting facilitator for their region. Refer to RCC handbook

for RCC meeting facilitator duties.

o A regional mobility manager may be requested to attend one or more RCC meetings

in other regions based on the need to represent their regions interest in

transportation coordination strategies or to share experiences, tools or expertise.

o All regional mobility managers are expected to stay informed about mobility

management activities in other regions (Information can be exchanged via

phone/email or Nebraska Transit website updates).

• The state mobility manager is required to participate in all of the SCC2 and RCC3 meetings

(either in-person or via phone/online connection).

o Based on SCC members’ approval, the NDOT staff may assign the task of

facilitating SCC meetings to the state mobility manager. Refer to SCC handbook for

SCC meeting facilitator duties.

o The state mobility manager is expected to stay informed about mobility management

activities in all the regions via RCC meeting attendance as well as regular

email/phone correspondence.

o The state mobility manager may assist in collaborating coordination ideas involving

multiple RCCs.

1 RCC meetings will be held 3-4 times in a year at a mutually agreed central location in the region (with remote connection options

available), each meeting is typically 90 minutes in duration.

2 SCC meetings will be held 3-4 times in a year at a mutually agreed central location in the state (with remote connection options

available), each meeting is typically 90 minutes in duration.

3 3-4 RCC meetings will be held in each region in a year, each meeting is typically 90 minutes in duration. The total number of RCC

meetings will be 18-24 in a year.


Interaction with the NDOT

Mobility managers serve as the conduit of information between the NDOT and the coordination

committees. They are required to interact with the NDOT staff on a regular basis (in-between

consecutive RCC/SCC meetings) via in-person or email/phone meetings for:

• Providing updates on coordination strategies (including newly identified ones).

• Discussing mobility management material for Nebraska Transit website update for the

NDOT’s approval.

• Staying informed about changes in federal or state regulations for funding mechanisms, and

funding programs.

• Providing advice to the NDOT on changes in public transportation policies, procedures or

forms that are likely to improve mobility management.

• Staying informed about needs for training and education at the state or regional level and

plan time commitment for assisting in such tasks.

• Reporting information about coordination committee working and outcomes.

• Suggesting and discussing potential updates to the RCC, SCC and Mobility Manager

handbooks on a quarterly basis.

• Discuss new membership requests for the RCCs and the SCC.


Appendices

Sample Mobility Manager Job Description

Past Mobility Manager Newsletters

Mobility Manager Update Example for RCC/SCC Meeting

Contact List for RCC and SCC

Mobility Manager Reading Material

Mobility Management Examples and Best Practices

Mobility Manager Handbook SRF Consulting Group, Inc.

Appendix. Sample Mobility Manager Job Description

Introduction

The Nebraska Department of Transportation (NDOT) aims to improve mobility management in

Nebraska with the goal of improving travel options for residents and visitors of the state. The

concept of mobility management involves focusing more on the customer (especially the

transportation disadvantaged Nebraskans) and their needs, and addressing these needs through the

coordinated use of a variety of providers. To better address the diversity of the state, six regions

were organized along county boundaries - Northwest or Panhandle, Southwest, North Central,

South Central, Northeast and Southeast. A Regional Coordinating Committee (RCC) was

established for each region to help understand transit needs and overlaps. The NDOT plans to hire

a statewide mobility manager and one or more regional mobility managers for the six regions.

Primary Responsibilities

The following are the typical primary responsibilities of the Mobility Manager:

• Work with the multiple transportation providers and transportation stakeholders (like human

service agencies) including private transportation providers in the service area to create a

network of partnership. Coordinated transportation services are likely to provide better

connections into the currently underserved areas.

• Enhance the rider’s transit experience by making information about transportation options

easily available in accessible format.

• Organize coordination committee (with help from the NDOT) to represent your service

area. The coordination committee helps in identifying, evaluating and making

recommendations on mobility issues.

• Seek input about mobility needs and coordination ideas from the coordination committees

(via email/phone or during the committee meetings).

• Assist the NDOT with any training or education tasks need to be completed at the regional

or state level.

• Provide appropriate technical assistance to the transportation providers to help in inter-

agency coordination as well as efficient transit operations.

• Ensure that the coordination strategies are complying with the federal regulations for

funding program requirements.

• Facilitate communication between the transit providers, the NDOT, and the RCC/SCC.


• Provide periodic updates on mobility management for Nebraska Transit website and

participate in public events, such as television, radio, advertising, interviews and community

fairs, on behalf of the NDOT.

• Attend and participate in community interest groups, advisory committees and focus groups

to stay informed about mobility issues in your service area.

• Assist transportation providers with marketing and educational strategies, as needed

including targeted marketing and/or travel training to specific clientele.

Preferred Knowledge and Skills

• Knowledge of the Americans with Disabilities Act (ADA) and its application to public

transportation.

• Knowledge of FTA funding programs as applicable to public transportation in Nebraska

(including but not limited to section 5307, 5317, 5310 and 5311 programs).

• Knowledge about the Coordinating Council on Access and Mobility (CCAM) and other

similar federal coordination initiatives.

• Ability to understand transportation funding program requirements, policies, standards and

other planning documents

• Knowledge about the FTA and NDOT policies, procedures and practices.

• Ability to work on a personal computer and/or mobile device.

• Proficiency with Microsoft Office Suite, Online conference call software (like Skype,

gotomeeting, etc.) and Google Calendars.

• Excellent interpersonal, written and verbal communication skills including public speaking.

• Ability to work on a flexible schedule that may include day/overnight travel (via automobile

or other mode of transportation) for outreach activities as well as some evening or weekend

commitments.

• Ability to operate a motor vehicle; must possess and maintain a valid U.S. Driver’s License.


Appendix. Past Mobility Manager Newsletters

IntroductionContact

Information

Mobility Manager

Smita Sharma

11422 Miracle Hills Drive

Suite 315

Omaha, NE 68154

[email protected]

402-350-0671

NDOT Project Manager

Kari Ruse

Transit Liaison Manager

1500 Highway 2

Lincoln, NE 68508

[email protected]

402-479-4694

SRF Project Manager

Bill Troe

Principal


Suite 315

Omaha, NE 68154

[email protected]

402-513-2158

Definition of Mobility

Management

A strategic approach to

service coordination among

transportation providers to

create a full range of transit

services

The NDOT, along with a broad range of partnering agencies, initiated the StatewideMobility Management Project in December 2015, with the goal of improving traveloptions for residents and visitors of the state. To better address the diversity of thestate, six regions have been organized along county boundaries. - Northwest orPanhandle, Southwest, North Central, South Central, Northeast and Southeast. ARegional Coordinating Committee (RCC) was established for each region to helpunderstand transit needs and overlaps.

Coordination and travel improvement strategies were identified within each regionby means of several meetings and discussions with the RCC, public transit agencyofficials, staff from the NDOT and the consultant team (a narrative summary of eachcan be found by visiting http://nebraskatransit.com/mobility-1.php). Introduction of aseries of Regional Mobility Manager was one of the strategies identified as part of theproject.

The NDOT and consultant team is pleased to announce the implementation of theMobility Manager of the southeast (SE) region of the state. Smita Sharma from SRFConsulting Group, Inc. will be holding the position of SE Region Mobility Manager fora period of six-months to introduce the concept of mobility manager in the state.This six-month pilot period will help the NDOT and the consultant team to drawmeaningful insights into the workings of the position at a regional level.

OCTOBER 2017

Nebraska Mobility ManagementMobility Manager (Southeast Region)

To keep up to date on the activities associated with the Mobility ManagementProject, visit the Nebraska public transportation website (www.nebraskatransit.com)to get current information on the work progress.

Mobility Manager

Transit Operation Efficiency

Customer Needs

Who is a Mobility Manager?A mobility manager is a transitcoordination advocate who assistsboth providers and customersnavigate efficiently.

Smita will work with public transitproviders, NDOT staff, private transitproviders, human service agencies,transit customers, and otherstakeholders on a regular basis.

What Would a Mobility Manager Do?

Mobility Manager’s Services for Transit Providers

The Mobility Manager works as a liaison between transit providers, NDOT and transitcustomers to efficiently enhance mobility in the region. The SE Region MobilityManager will implement transportation coordination strategies (identified in theMobility Management Project) in the Southeast region. As part of the implementationprocess the Mobility Manager is likely to

Create Partnerships

Enhance

Rider’s Transit Experience

Implement

Transportation

Coordination

Strategies

➢ Bring diverse group of transit providers to the table (public, private, non-profit, for-profit, etc.) for effectively using transportation resources.

➢ Continue to identify and implement strategies to address gaps/overlap in transitservice.

➢ Improve travel options by expanding partnerships.➢ Communicate travel options to inform customer’s decision making.➢ Provide trip planning assistance and travel training to existing and new users.➢ Frequently contact stakeholders (and build one-on-one relationships) to determine

stakeholder expectations and interests.➢ Be a listener to initiate new partnerships and buy-in from stakeholders.➢ Promote public transportation services and transit branding in the region.

➢ Information phoneline (402-350-0671) to assist the transit agencies with marketing and outreach.➢ Monthly information update via Mobility Manager’s newsletter and webpage

(www.nebraskatransit.com/mobility-2.php) to inform the transit agencies about ongoing coordinationactivities and mobility management updates.

➢ Small group meeting with providers and stakeholders to address a specific concern.➢ Trip planning assistance and travel training to existing and new users.➢ Presentations to potential and existing rider groups (contact Smita if you are interested).➢ Coordination with NDOT staff.➢ Smita’s assistance to seek new or expand existing funding opportunities.

Activities Smita will lead and ways to communicate include:

WelcomeContact Information

Mobility Manager

Smita Sharma


Suite 315

Omaha, NE 68154

[email protected]

402-350-0671

NDOT Project Manager

Kari Ruse

Transit Liaison Manager

1500 Highway 2

Lincoln, NE 68508

[email protected]

402-479-4694

SRF Project Manager

Bill Troe

Principal


Suite 315

Omaha, NE 68154

[email protected]

402-513-2158

Definition of Mobility Management

A strategic approach to

service coordination

among transportation

providers to create a full

range of transit services

Happy New Year!

By the end of 2017, NDOT’s Statewide Mobility Management project saw

implementation of several coordination pilots and services. Key to the overall

state coordination effort are activation of the Regional Coordination Committee

(RCC) and Mobility Manager in the Southeast (SE) region. The first RCC meeting

was held on November 16th 2017. The meeting refreshed the concept, purpose

and working of the RCC and input by members aided greatly in organizing future

meetings. Based on the feedback, the second RCC meeting held in December

followed the suggested meeting outline including the first mobility manager

update.

Most of the transit providers expressed the desire to share information about

their regional trips with other providers for potentially picking up additional

riders outside the provider’s service area. An online shared calendar for

regional trips in the southeast region is being developed as a quick and easy

method to share the information. Agencies are encouraged to work with the

mobility manager to keep information up-to-date on the shared calendar.

JANUARY 2018

Coordination Activities UpdateFrom the Southeast Region Mobility Manager

As the SE Region Mobility Manager, I am working to implement transportation

coordination strategies (identified in the Mobility Management Project) in the

Southeast region. The main coordination strategies are briefly described below:

Based on the RCC composition (Who should be in RCC?) discussion held duringthe first RCC meeting, several new stakeholders were invited to the RCCincluding:➢ Intercity Carriers: Burlington Trailways and Arrow Stagelines➢ Veterans Service Officers of Counties in Southeast Nebraska

➢ United Way Chapters in the region

The idea of this shared calendar stemmed from the coordination discussions

held with two groups of transit providers in the southeast region:

➢ Fillmore, Lancaster (rural), Saline, Saunders, Seward and York County transit

providers for coordination of their trips to Lincoln.

➢ Blue Rivers Area Agency on Aging (BRAAA), Johnson County Transit and

Southeast Nebraska Community Action (SENCA) for coordination of their

trips to Lincoln, Omaha, Beatrice and Nebraska City.

Coordination Strategies

Regional Trips Shared (Online) Calendar

Currently, all providers take reservations using phone calls. Most transit agencies want to diversify their

ride reservation options to attract riders from all age groups. Currently, University of Nebraska’s team of

programmers are helping in the development of a ride reservation mobile device application. This

application will provide mobile device and agency website reservation access. While the mobile

device application is under development, a time and cost-effective alternative of using cell phone

text messages to reserve rides is being implemented. The test messaging option will include riders

sending and receiving information using texting service on their cell phones and dispatcher

communicating via email to respond to the text messages. This concept will be tested on a small

group of potential riders in Seward County to assess the feasibility of the concept.

University of Nebraska’s Engineering School runs a shuttle service between Omaha and Lincoln 6 times

a day on weekdays (during school session). As part of the mobility management project, the concept

of expanding this service to general public is pursued by adding off-session trips and a park & ride stop

in Lincoln. State funding options are currently being explored to fund the expansion.

The concept of agreements between transit agencies and higher education institutions for providing no

or reduced fare transit trips is not new especially in urban areas with fixed route transit services. As part of

the mobility management project, this concept is explored for demand-responsive rural transit systems

and colleges/universities. Agreements between institutions and transit agencies for providing reduced or

no fare rides to students may help with sharing the local match funding needs. If you have an idea and

need help in coordinating with a college/university, please contact me using information on page 1.

As part of the project, marketing flyers and posters were created for several agencies focusing on new or

existing scheduled trips. If you are looking for marketing help, please contact me (information on page 1)

for marketing flyer/poster templates.

Ride Reservation Using Mobile App & Text Messaging

Lincoln – Omaha Commuter Shuttle

Coordination Between Transit Agencies and Educational Institutions

Marketing Flyers and Posters

To keep up to date on the activities associated with the Mobility Management Project, visit the Nebraska public

transportation website (www.nebraskatransit.com) to get current information on the work progress.

SRF Consulting Group, Inc.

Appendix: RCC Meeting PowerPoint Template

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NEBRASKA MOBILITY MANAGEMENTPROGRAM AND COORDINATEDTRANSPORTATION PLAN

1

[Region Name] Regional Coordination Committee

[Date]

AGENDA Introductions

Review of Last Meeting Notes

Mobility Manager Updates Activities Over Last Period

New Coordination Ideas?

Information Exchange

NDOT Input

Date/Agenda for Next Meeting

2

3

REVIEW OF KEY [MONTH] [YEAR] TOPICS

MOBILITY MANAGER UPDATES [Region Name] RCC Meeting [Month] [Year]

4

STATUS OF REGIONAL COORDINATION STRATEGIES

[Region Name] RCC Meeting [Month] [Year]

5

6

SERVICE STRATEGY DEVELOPMENT STATUS

Location Strategy Status Pilot

County Name(s) or Region-wide

Strategy Name –(brief detail)

Include next steps along with current status

(Yes/No)

NEW COORDINATION IDEAS[Region Name] RCC Meeting [Month] [Year]

7

NEW COORDINATION IDEAS

Are there any coordination ideas that you would like to discuss?

Do you have any questions about coordination?

8

9

PRIORITIZING EXISTING AND NEW SERVICE

STRATEGIES

Preference Voting: Most Important

Second Most

Third Most

Fourth Most

Place Next to the Need you Believe is Most Important toAddress - At Second Most Important…

INFORMATION EXCHANGE[Region Name] RCC Meeting [Month] [Year]

10

INFORMATION EXCHANGE

Do you have any coordination experiences or information to share with the RCC, Mobility Manager or NDOT?

11

NDOT INPUT[Region Name] RCC Meeting [Month] [Year]

12

13

DATE/AGENDA FOR NEXT MEETING

14

CONTACT INFORMATION

RCC Chair Kari RuseNDOT Transit [email protected](402) 479-4694

Mobility Manager

SRF Consulting Group, Inc.

Appendix: SCC Meeting PowerPoint Template

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NEBRASKA MOBILITY MANAGEMENTPROGRAM AND COORDINATEDTRANSPORTATION PLAN

1

Statewide Coordination Committee

[Date]

AGENDA Introductions

Review of Last Meeting Notes

Mobility Manager Updates Activities Over Last Period

New Coordination Ideas?

Information Exchange

NDOT Input

Date/Agenda for Next Meeting

3

REVIEW OF KEY [MONTH] [YEAR] TOPICS

MOBILITY MANAGER UPDATES SCC Meeting [Month] [Year]

4

STATUS OF REGIONAL COORDINATION STRATEGIES

SCC Meeting [Month] [Year]

5

6

SERVICE STRATEGY DEVELOPMENT STATUS

Location Strategy Status Pilot

County Name(s) or Region-wide

Strategy Name –(brief detail)

Include next steps along with current status

(Yes/No)

NEW COORDINATION IDEASSCC Meeting [Month] [Year]

7

NEW COORDINATION IDEAS

Are there any coordination ideas that you would like to discuss?

Do you have any questions about coordination?

8

9

PRIORITIZING EXISTING AND NEW SERVICE

STRATEGIES

Preference Voting: Most Important

Second Most

Third Most

Fourth Most

Place Next to the Need you Believe is Most Important toAddress - At Second Most Important…

INFORMATION EXCHANGESCC Meeting [Month] [Year]

10

INFORMATION EXCHANGE

Do you have any coordination experiences or information to share with the RCC, Mobility Manager or NDOT?

11

NDOT INPUTSCC Meeting [Month] [Year]

12

13

DATE/AGENDA FOR NEXT MEETING

14

CONTACT INFORMATION

Kari RuseNDOT Transit [email protected](402) 479-4694

Mobility Manager(s)


Appendix. Contact List for RCC and SCC

Nebraska 5311 Agencies

Agency Name Name City State Email Phone Region

Avera St. Anthony Hospital Brenda Halstead O'Neill NE [email protected] 402-336-5156 NCCity of Loup City Handi Bus Roberta Kowalski Loup City NE [email protected] 3085-745-0222 NCCommunity Memorial Health Center Anna Welton Burwell NE [email protected] 308-346-4440 NCValley County Transit System Stephanie Copp Ord NE [email protected] 308-728-4200 NCAvera Creighton Hospital Larry Vortherms Creighton NE [email protected] 402-358-5734 NECedar County Transit Bus Nikki Pinkelman Hartington NE [email protected] 402-640-6147 NECity of Neligh Dial-A-Ride Dana Klabenes Neligh NE [email protected] 402-887-4066 NECity of Oakland Transportation System David Deemer Oakland NE [email protected] 402-685-5683 NECity of Plainview Handivan Michael Holton Plainview NE [email protected] 402-582-4929 NECity of Schuyler Handi Bus Lora Johnson Schuyler NE [email protected] 402-352-3101 NEColumbus Area Transit System Karen Dvorak Columbus NE [email protected] 402-564-9293 NENorfolk Public Transportation Jeanne Doernerman Norfolk NE [email protected] 402-379-4595 NEPonca Express Dani Wright Norfolk NE [email protected] 402-379-2361 NEWayne Public Transit Diane Bertrand Wayne NE [email protected] 402-375-1460 NEWolf Memorial Good Samaritan Society Lynnette Seier Albion NE [email protected] 402-395-5050 NEChappell Senior Center, Deuel Co Mini Bus Cody Chappell NE [email protected] 308-874-2438 PCity of Alliance Janine Iossi Alliance NE j.iossi@cityof alliance.net 308-762-5400 x2307 PCity of Chadron Handi Bus Tim Lordino Chadron NE [email protected] 308-432-0505 PCity of Sidney Transportation System Dave Doty Sidney NE [email protected] 308-254-5300 PCrawford Public Transportation Cindy Drinkwalter Crawford NE [email protected] 308-665-1462 PGarden County Public Transit Tammy McDonnel Oshkosh NE [email protected] 308-778-7649 PKimball County Shuttle Christy Warner Kimball NE [email protected] 308-235-0244 PMorrill County Handi Bus Nancy Eichthaler Bridgeport NE [email protected] 308-262-1570 PScotts Bluff County Sheri Hinze Gering NE [email protected] 308-436-6751 PSheridan County Public Transportation Systme Karen Harbach Chadron NE [email protected] 308-432-3393 PCity of Broken Bow Handi Bus Stephanie Wright Broken Bow NE [email protected] 308-872-5831 SCCity of Central City Mini Bus Colleen Clayton Central City NE [email protected] 308-946-5176 SCCommunity Action Partnership of Mid-NE, RYDE Charles McGraw Kearney NE [email protected] 308-865-5677 SCHall County Public Transportation Sharon Penner Grand Island NE [email protected] 308-385-5324 SCHarlan County Transportation System Bonnie Kresser Alma NE [email protected] 308-928-2149 SCMidland AAA, Clay Co HandyBus Lynne Viglicky Hastings NE [email protected] 402-762-3226 SCMidland AAA, Howard Co Handi Bus Donetta Nye St. Paul NE [email protected] 308-754-5452 SCMidland AAA, Public Transportation Services Jalonda Bouray Superior NE [email protected] 402-879-4679 SCNance-Trans Billy VanDeWalle Fullerton NE [email protected] 308-536-2123 SCPhelps County Handi Bus Denise Smith Holdrege NE [email protected] 308-995-6788 SCVillage of Guide Rock Public Transit Cindy Sanders Guide Rock NE [email protected] 402-257-3251 SCWebster County Transportation Services Mary Delka Red Cloud NE [email protected] 402-746-3251 SCBlue Rivers AAA Cliff Lindell Beatrice NE [email protected] 402-223-1357 SEButler County Rural Service Diane McDonald David City NE [email protected] 402-367-6131 SEEastern NE Office on Aging Christine Gillette Omaha NE [email protected] 402-444-6536 x221 SEFillmore County Rural Transit Service Brenda Sherwin Geneva NE [email protected] 402-759-3345 SEJohnson Co, City of Tecumseh Public Transit Lois Grof-McClintock Tecumseh NE [email protected] 402-335-2030 SELancaster County Public Rural Transit Mitch Sump Lincoln NE [email protected] 402-441-8815 SESaline County Area Transit Scott Bartels Western NE [email protected] 402-433-4511 SESaunders County Public Transportation Corrina Duckworth Wahoo NE [email protected] 402-443-8168 SESeward County Handi Bus Jeff Baker Seward NE [email protected] 402-643-4067 SESoutheast Nebraska Community Partnership, Pawnee & Richardson Co Public Transportation Pam Armknecht Humboldt NE [email protected] 402-862-2411 SEYork County Transportation System Lori Byers York NE [email protected] 402-362-7626 SECambridge Memorial Hospital Inc, Tri Valley Handi Bus Joyce Deaver Cambridge NE [email protected] 308-697-3329 SWChase County Transit Sevice Billie Muehlenkamp Imperial NE [email protected] 308-882-7520 SWCity of Benkelman Handi Bus Lori Hite Benkelman NE [email protected] 308-423-5454 SWCity of McCook Handi Bus Beth Siegfried McCook NE [email protected] 308-345-6098 SWCity of Ogallala Public Transit Coletta Clouse Ogallala NE [email protected] 308-284-6400 SW


Agency Name Name City State Email Phone Region

Grant-Arthur Handi Bus Christee Haney Hyannis NE [email protected] 308-458-2488 SWHitch & Hay Public Transit Tyler Thiesen Stratton NE [email protected] 308-276-2182 SWHooker County Handi Bus Dave Sullivan Mullen NE [email protected] 308-546-2244 SWNorth Platte Public Transit System Marilee Hyde North Platte NE [email protected] 308-535-8562 SWPerkins County Mini Bux Trish Jimenez Grant NE [email protected] 308-352-4597 SW


Agency Name Name Location State Email Phone Region

Good Samaritan Society, Atkinson Ms. Jessica Eby Atkinson NE [email protected] 402-925-2875 NCGood Sams Bloomfield Bloomfield NE NEHenderson Health Care Services, Inc. Ms. Cheryl Brown Henderson NE [email protected] 402-723-4512 NELiberty Centre Services, Inc. Ms. Patty Skokan, Norfolk NE [email protected] 402-370-3503 NEMid-Nebraska Lutheran Home Ms. Lindsi Lueken Newman Grove NE [email protected] 402-447-6203 NEMosaic Norfolk Tracey Schlegel Norfolk NE 402-379-3888 NEOsmond General Hospital Lon Knievel Osmond NE [email protected] 402-748-3393 NEPender Community Health Foundation Shari Dorsey Pender NE [email protected] NEVerdigre Development Corp. Chris Schreier Verdigre NE [email protected] 402-668-2624 NEVeterans of Foreign Wars-Norfolk Veterans Home Jerry Eisenhauer Norfolk NE [email protected] 402-370-3330 NECheyenne County Hospital Association, DBA Sidney Regional Medical Center Judy Frerichs Sidney NE [email protected] 308-254-5072 P

Cirrus House, Inc.Mr. Brent Anderson, Amber Adamson Scottsbluff NE [email protected] 308-635-7867 P

Garden County Health Services, Inc. Mr. Chad Thompson Osh Kosh NE [email protected] 308-772-1034 PGood Samaritan Society, Alliance Lisa McDerme Alliance NE [email protected] 308-762-5675 PPanhandle Developmental Disabilities Services, Inc. Ms. Linda Redfern Scottsbluff NE [email protected] 308-635-6593 PVeteran of Foreign Wars-Western, NE Veterans Home Lonnie Starke Scottsbluff NE [email protected] 308-631-8772 PVeterans of Foreign WarsNorfolk, Grand Island, Bellevue Ms. Jody Sullivan Scottsbluff NE [email protected] 402-464-0674 PVeterans of Foreign Wars-Eastern Nebraska Veterans Home Tammy Weston Scottsbluff NE [email protected] 402-591-4947 Cell 402-669-2578 PBethany Home Foundation, Inc. Mr. Robert Tank Minden NE [email protected] 308-832-1594 SCCallaway Good Life Center Callaway SCChristian Homes, Inc. Mr. Donald Bakke Holdrege NE [email protected] 308-995-4493 SCGood Samaritan Society, Alma Cindy Alma NE 308-928-2128 SCGood Samaritan Society, Grand Island Mr. Joe Gillespie Grand Island NE [email protected] 308-384-3535 SCGood Samaritan Society, Hastings Village Mr. Steve Jobe Hastings NE [email protected] 402-460-3235 SCGood Samaritan Society, St. Lukes, Kearney Racy Bauer Kearney NE [email protected] 308-865-2650 SCGood Samaritans Society, Wood River Ms. Shamika Davis Wood River NE [email protected] 308-583-2213 SCGood Sams Superior Superior SCGoodwill Industries of Greater Nebraska, Grand Island Ms. Becky Janulewicz Grand Island NE [email protected] 3080-384-7896, ext. 127 SCGoodwill Industries of Greater Nebraska-Hastings Danelle Hayes Hastings NE [email protected] 402-463-1467 SCHoldrege Memorial Homes Mr. Kevin Moriarty Holdrege NE [email protected] 308-995-8631 SCKearney County Health Services Mr. Fred Meis, Minden NE [email protected] 308-832-3400, ext 2800 SCLitzenberg Long Term Care Emily Triplett Litzenberg NE [email protected] 308-946-3015 SCMemorial Community Health, Inc. Ms. Diane Keller Aurora NE [email protected] 402-694-8202 SCMid-Nebraska Individual Services, Inc., Grand Island Ms. Laurie Zimbelman Grand Island NE [email protected] 308-385-5775 SCMid-Nebraska Individual Services, Inc., Superior Ms. Jane Stovall Superior NE 402-462-5107 Ext. 05 SCMid-Nebraska Individual Services-Hastings Hastings NE [email protected] SCMid-Plains Center for Behavioral Healthcare Corrie Edwards Grand Island [email protected] SCMount Carmel Home Ms. Cherlyn Hunt Kearney NE [email protected] 308-237-2287 SCPrairie Pioneer Center, Inc. Ms. Nancy R. Harold Broken Bow NE [email protected] 308-872-6121 SCSouth Central Behavioral Services, Inc., Hastings Ms. Gary W. Henrie Hastings NE [email protected] 402-463-5684 SCSouth Central Development Services, Cozad Ms. Vickie Prillaman Cozad NE [email protected] 308-784-4222 SCBellevue Senior Center Kathy VanDenTop Bellevue NE [email protected] SEBlue Valley Lutheran Homes Society, Inc. Hebron NE [email protected] 402-768-6045 SECatholic Charities of the Archdiocese of Omaha Deacon David Klein, Omaha NE [email protected] 402-829-9241 SECedarwood Assisted Living Facility, Fairbury Assisted Living Ms. Deb Sutton, Fairbury NE [email protected] 402-729-6100 SEColonial Acres Mary Kent Humboldt [email protected] SECommunity Housing & Services Corp. Ms. Sheila Miller, Omaha NE [email protected] 402-444-6227 SECrowell Memorial Home Mr. Bill Williard, Blair NE [email protected] 402-426-2177 SEDevelopmental Services of Nebraska-Lincoln Betty Ferdinand Lincoln [email protected] 402-827-7652 SE


Agency Name Name Location State Email Phone Region

Developmental Services of Nebraska-Omaha Britt Sommer Omaha NE [email protected] SEDouglas County Health Center Foundation Ms. Sabra Mackey Omaha NE [email protected] 402-444-5394 SEEastern Nebraska Community Action Partnership (ENCAP) Rob Koneck-Wilcox Omaha NE [email protected] 402-453-5656 SEEastern Nebraska Human Services Agency Mr. Randal Stonys Omaha [email protected] SEFlorence Home Ms. Lois Jordan Omaha NE [email protected] 402-827-6056 SE

Friendship Program, Inc.Ms. Janice Hardy O'Callaghan, Omaha NE [email protected] 402-393-6911 SE

Good Samaritan Society, Beatrice Ms. Correne Adams Beatrice NE [email protected] 402-228-8551 SEGood Samaritan Society, Wymore Ms. Correne Adams Wymore NE [email protected] 402-645-3355 SEGood Sams Springs Beatrice Robin Gascon Beatrice NE [email protected] SEGood Sams Syracuse Syracuse NE [email protected] SEGood Sams-Osceola Ms. Emily Triplett Osceola [email protected] SEGood Shepherd Lutheran Community Ms. Amie Clausen, Blair NE [email protected] 402-426-4663 SEImmanuel Trinity Affordable, Inc Mr. Michael Stuhr Omaha [email protected] SEIndian Center, Inc. Clyde Tyndall Lincoln NE [email protected] OR [email protected] 402-438-5231 SEIntercultural Senior Center Ms. Sarah Gilbert Omaha [email protected] SELighthouse Health Care Residences Mr. Jacob Schultz, Omaha NE [email protected] 402-717-0203 SELincoln Area Agency on Aging dba Aging Partners Mr. Mitch Sump Lincoln NE [email protected] SEMadonna Foundation Mr. Patrick Shemek Lincoln NE [email protected] 402-413-3703 SEMosaic Beatrice Mr. Tim Summers Beatrice NE [email protected] 402-228-4700 SEMosaic, York Tammy Coffey York NE [email protected] 402-362-2180 SENew Cassel Retirement Center Mr. Patrick Casey Omaha NE [email protected] 402-393-2277 SEOmaha Opportunities Industrialization Center, Inc. Ms. Tora Patton Omaha NE [email protected] 402-457-4222 SEQuality Living, Inc. Mr. Heath Minarik Omaha NE [email protected] 402-573-3700 SERegion V Foundation - Hebron Lisa Meyer Hebron NE [email protected] 402-768-2251 SERegion V Auburn Melody McLaughlin Auburn NE [email protected] 402-274-4996 SERegion V Foundation - Crete/Wilber Joanne Nolting Crete NE [email protected] 402-826-2106 SERegion V Foundation - David City Traci Ryba-Grant David City NE [email protected] 402-367-3008 SERegion V Foundation - Fairbury Tammy Hinrichs Fairbury NE [email protected] 402-729 - 3306 SERegion V Foundation - Gretna Wendy Silva Gretna NE [email protected] 402-502-1616 SERegion V Foundation - Lincoln Kevin Jeppson Lincoln NE [email protected] 402-471-8344 SERegion V Foundation - Seward Jennifer Anderson Seward NE [email protected] 402-643-4406 SERegion V Foundation - Wahoo Kal Lausterer Wahoo NE [email protected] 402-443-4694 SERegion V Foundation - York Shellie Hale York NE [email protected] 402-362-7731 SERegion V Neb City Nebraska City SESkyline Retirement Community, Inc. Dean Dragon Inc. NE [email protected] SESt. Joseph Villa and Court Ms. Sandra Palmer, Court NE [email protected] 402-367-3045 SETabitha, Inc., Lincoln Ron Burdock Lincoln NE [email protected] 402-484-9797 SEGood Sams-Arapahoe Cindy Thomas Arapahoe [email protected] SWHillcrest Nursing Home Foundation Mr. Robert Ebert McCook NE [email protected] 308-345-4600 ext 108 SWNorth Platte Opportunity Center Ms. Tina Gastineau North Platte NE [email protected] 308-532-3965 SWSt Joseph Retirement Community Community NE

Non‐Provider Stakeholders

Agency Name First Name City State Email Phone Region

Bellevue Senior Center Kathy VanDenTop Bellevue NE [email protected] (402) 293-3041 SEBlue Valley Lutheran Homes Society, Inc. Hebron NE [email protected] 402-768-6045 SECatholic Charities of the Archdiocese of Omaha Deacon David Klein, Omaha NE [email protected] 402-829-9241 SEColonial Acres Dave Young Humboldt NE [email protected] (402) 862-3123 SECommunity Housing & Services Corp. Sheila Miller, Omaha NE [email protected] 402-444-6227 SECrowell Memorial Home Bill Williard, Blair NE [email protected] 402-426-2177 SEDevelopmental Services of Nebraska-Lincoln Betty Ferdinand Lincoln NE [email protected] 402-827-7652 SEDevelopmental Services of Nebraska-Omaha Britt Sommer Omaha NE [email protected] 402-827-7652 SEDouglas County Health Center Foundation Sabra Mackey Omaha NE [email protected] 402-444-5394 SEEastern Nebraska Community Action Partnership (ENCAP) Rob Koneck-Wilcox Omaha NE [email protected] 402-453-5656 SEEastern Nebraska Human Services Agency Randal Stonys Omaha NE [email protected] 402-444-6580 SEFlorence Home Lois Jordan Omaha NE [email protected] 402-827-6056 SEFriendship Program, Inc. Janice Hardy O'Callaghan, Omaha NE [email protected] 402-393-6911 SEGood Samaritan Society, Beatrice Correne Adams Beatrice NE [email protected] 402-228-8551 SEGood Samaritan Society, Wymore Correne Adams Wymore NE 402-645-3355 SEGood Sams Springs Beatrice Robin Gascon Beatrice NE [email protected] SEGood Sams Syracuse Syracuse NE [email protected] SEGood Sams-Osceola Emily Triplett Osceola NE [email protected] SEGood Shepherd Lutheran Community Kelley Seitz Blair NE [email protected] 402-426-4663 SEImmanuel Trinity Affordable, Inc Michael Stuhr Omaha NE [email protected] SEIndian Center, Inc. Lincoln NE [email protected] 402-438-5231 SE

Intercultural Senior CenterSarah GilbertCarolina Padilla Omaha NE

[email protected]@interculturalseniorcenter.org 402-444-6529 SE

Lighthouse Health Care Residences Brody Chandler Omaha NE [email protected] 402-717-0203 SELincoln Area Agency on Aging dba Aging Partners Mitch Sump Lincoln NE [email protected] SEMadonna Foundation Patrick Shemek Lincoln NE [email protected] 402-413-3703 SEMosaic Beatrice Tim Summers Beatrice NE [email protected] 402-228-4700 SEMosaic, York Tammy Coffey York NE [email protected] 402-362-2180 x16 SENew Cassel Retirement Center Patrick Casey Omaha NE [email protected] 402-393-2277 SEOmaha Opportunities Industrialization Center, Inc. Tora Patton Omaha NE [email protected] 402-457-4222 SEQuality Living, Inc. Heath Minarik Omaha NE [email protected] 402-573-3700 SERegion V Foundation - Hebron Lisa Meyer Hebron NE [email protected] 402-768-2251 SERegion V Auburn Melody McLaughlin Auburn NE [email protected] 402-274-4996 SERegion V Foundation - Crete/Wilber Cami Erb Crete NE [email protected] 402-826-2106 SERegion V Foundation - David City Traci Ryba-Grant David City NE [email protected] 402-367-3008 SERegion V Foundation - Fairbury Tammy Hinrichs Fairbury NE [email protected] 402-729 - 3306 SERegion V Foundation - Gretna Wendy Silva Gretna NE [email protected] 402-502-1616 SERegion V Foundation - Lincoln Kevin Jeppson Lincoln NE [email protected] 402-471-8344 SERegion V Foundation - Seward Jennifer Anderson Seward NE [email protected] 402-643-4406 SERegion V Foundation - Wahoo Kal Lausterer Wahoo NE [email protected] 402-443-4694 SERegion V Foundation - York Shellie Hale York NE [email protected] 402-362-7731 SESkyline Retirement Community, Inc. Dean Dragon Omaha NE [email protected] SESt. Joseph Villa and Court April Johnston David City NE [email protected] 402-367-3045 SETabitha, Inc., Lincoln Ron Burdock Lincoln NE [email protected] 402-484-9797 SEMAPA Megan Walker Omaha NE [email protected] SEMAPA Court Barber Omaha NE [email protected] SENE Safety Center Bill Bivin Lincoln NE [email protected] SEGood Samaritan Scott Gydesen Beatrice/Wymore NE [email protected] SETabitha, Inc., Lincoln Eric Loenser [email protected] SEVA Glen Cook [email protected] SEUNO Jerry Diechert Omaha NE [email protected] SEUNO Bob Blair Omaha NE [email protected] SENE Safety Center Lauren Dale Lincoln NE [email protected] 402-480-6857 SEUnited Way L Meyers Lincolnn NE [email protected] SEUNMC Athena Ramos Omaha NE [email protected] (402) 559-2095 SENDOT George Gallardo Lincoln NE [email protected] All

Non‐Provider Stakeholders

Agency Name First Name City State Email Phone Region

Elevating Wellness Theresa Nelson [email protected] SEBurlington Trailways Nicole Fritz West Burlington IA [email protected] 319-753-2864 x164 All

Arrow Stagelines Janice Johnson [email protected] x122402-750-5817 All

United Way of Fremont Shayla Linn Fremont NE [email protected] (402)-721-4157 SEOtoe County Veteran Service Officer Susan Baumann Fremont NE [email protected] (402) 873-9540 SEUnited Way of Midlands Heather Tomczak Omaha NE [email protected] 402.522.7956 SE

Statewide Coordinating Committee Contacts

Agency Name City State Email Phone

ModeShift Omaha Lee Myers Omaha NE [email protected]

NE Department of Education Bryce Wilson Lincoln NE [email protected]

NE Department of Education Janice Eret Lincoln NE [email protected]

Community Action of Nebraska Amber Hansen Lincoln NE [email protected]

Blue Rivers AAA Cliff Lindell Beatrice NE [email protected]

Nebraska Association of County Officials Larry Dix Lincoln NE [email protected]

Nebraska Vocational Rehabilitation Carla Lasley Lincoln NE [email protected] 308-482-0413

Nebraska Department of Health and Human Services Kim McClintick, RN Lincoln NE [email protected] 402-471-1649

Citizens for Improved Transit Richard Schmeling Lincoln NE 402-853-9537

Refugee Resettlement Program Karen Parde Lincoln NE [email protected]

Nebraska Association of Transportation Providers Tiffany Ferguron Milford NE [email protected]

UNO Center for Public Affairs Research Jerry Deichert Omaha NE [email protected]

DHHS Program Manager Doug Bauch [email protected]

Nebraska Department of Roads Kari Ruse [email protected]

SRF Consulting Bill Troe [email protected]

UNK Bill Biven [email protected]

Nebraska Department of Roads George Gallardo [email protected]

NebraskaDepartment of Roads Erich Strack [email protected]

Rural Futures Institiute and Daugherty Water for Food Institute Rachael Herpel [email protected]

Rural Futures Institiute and Daugherty Water for Food Institute Chuck Schroeder [email protected]

Nebraska Federation for the Blind Barbara Loos [email protected]

Deaf and Hard of Hearing Commission Kim Davis [email protected]

VA William Duerr [email protected]

SENDD Betsy Goodman [email protected]

NE Statewide Independent Living Council Kathy Hoell Lincoln NE [email protected]; [email protected] 402-438-7979


Appendix. Mobility Manager Reading Material

Iowa DOT: “Transportation Coordination in Iowa,” 2016. Pages 5 – 10.

https://iowadot.gov/transit/regulations/Transportation_Coordination_2016.pdf

Iowa DOT: “Transit Manager’s Handbook,” 2018. Chapter 3 and 15.

https://iowadot.gov/transit/policy-regulation-and-legislation/transit-manager-s-

handbook

Southeastern Arizona Governments Organization: “Regional Mobility Management

for the SEAGO Region,” June 2012. Pages 50 – 58.

https://www.keepandshare.com/doc12/238972/regional-mobility-management-

plan-for-the-seago-region-6-29-2012-pdf-7-2-meg?da=y

Michigan DOT: “Statewide Guidelines and Operating Procedures for Rural Funding

and Planning Coordination,” 2016. Page 12 and Appendix G.

https://www.michigan.gov/documents/mdot/Rural_Task_Force_Guidelines_5379

48_7.pdf

Smart Growth America: “Mobility Management & Coordination Strategies,” 2013.

Sections 2 – 4. https://smartgrowthamerica.org/app/legacy/documents/traverse-

city-mm-final-report.pdf


Appendix. Mobility Management Examples and Best

Practices

Mobility management designs transportation around the customer by providing clear information,

transit coordination, travel training, and identifying service gaps. Mobility managers are most

common in urban areas, but are successful in rural areas as well.

Many rural mobility management initiatives started with the Federal Transit Administration’s 5317

New Freedom funding, but areas lacked funding to continue services once that program ended

when the Fixing America’s Surface Transportation (FAST) Act was adapted in 2015. Mobility

management must now be covered by FTA’s 5310 and 5311 grant funding, competing directly with

transit services. There are some successful rural mobility management programs, including in

Northeast Iowa, Southeast Arizona, and Northwest Colorado. In these areas, mobility managers

work fulltime; two for a local community action corporation, and one for a regional government and

planning agency. In other areas, mobility manager tasks may be part-time duties of a human service

provider.

Official position descriptions often include travel training, connecting riders to providers,

connecting transit, human services, and businesses, and developing One-Call/One-Click reservation

systems. Other duties include the promotion of transit services, identifying service gaps, operational

planning, and advocating for rural transit. In some states, mobility managers are also tasked with

organizing regional coordination council meetings.

In Southeast Arizona, mobility management is not to reduce costs, but to shift the burden of

networking, training, administration, and service analysis from transit providers to a single regional

mobility manager, freeing up time and resources for transit and human service providers to focus on

day-to-day transit service. In Kentucky, 16 transit regions select regional transit brokers through a

Request for Proposals (RFP) process, which coordinate rural transit in the regions.

Mobility management is an eligible expense under 5310, covered 80 percent by federal dollars and a

20 percent local match as a capital expense, and 5311. The local match can come from state funding

sources specifically for transportation or human services, such as disability services or veteran

services, or from local funding.


Table 1. State Mobility Manager Comparison

State Managers per

State

Geographic Organization Funding Full/part time

Iowa 7 (urban and

rural)

16 regional agencies, can

be COG or service provider

5311, 5316, state

transportation funding,

regional COG

Full-time

Arizona One Regional government

and planning agency

5310, state

transportation funding,

regional COG, hospital

grant

Full-time

Colorado 10 (urban and

rural)

10 regional and local

agencies

5310, state funding for

veterans, human

services, and regional

COG

NW CO COG: Full-

time rural

Michigan 22 regional task forces 5311, CMAQ

Kentucky 10 rural

transit

brokers

16 regions of human

service transportation

delivery brokers

5310, mobility

management eligible

capital cost

Full time transit

brokers

Wisconsin 15 County level, some counties

work together

5310, 5311

Mobility Management by State

Case Study: Iowa

The Northeast Iowa Community Action Corporation is a social service agency with a mobility

manager serving primarily rural areas. It covers five counties in Northeast Iowa, based out of

Decorah. The agency has 53 vehicles, 50 part-time drivers, and provides over 175,000 rides a year.4

A full-time mobility manager is employed by the community action corporation to cover the region.

The main duties include community outreach, marketing, working with area employers, travel

training, identifying gaps in service and unmet needs, and keeping track of the regional

transportation inventory. The mobility manager leads the regional transportation advisory group

together with a planner of the regional council of governance, networking with area decision makers

and human service providers.5

A statewide mobility coordinator acts as the mobility manager for the areas without a regional

mobility manager, provides information on the benefits of mobility management to transit agencies,

4 “EARL Public Transit,” Northeast Iowa Community Action Corporation, http://neicac.org/transit

5 Email, Sam Castro, July 6, 2017


planning organizations, and other organizations, and chairs the Iowa Mobility Manager’s Network.

The statewide mobility coordinator is a staff member of the Iowa DOT Office of Public Transit.6

Case Study: Arizona

In Southeast Arizona, mobility management is not to reduce costs, but to shift the burden of

networking, training, administration, and service analysis from transit providers to a single regional

mobility manager, freeing up time and resources for transit and human service providers to focus on

day-to-day transit service.7 The regional mobility manager position was created by the Southeastern

Arizona Government Organization after mobility managers within the existing provider structure

would mainly look out for the interest of their own providers. Daily duties include training,

preparing for coordination meetings, keeping providers and human service agencies connected, and

identifying gaps in the system. Many transit providers see high turnover rates in personnel, thus

require constant training from the mobility manager.8

Case Study: Colorado

The Northwest Colorado Council of Governments started its coordination efforts in 2010, initially

geared towards providing better service for seniors. The mobility manager was tasked to develop a

One Call/One Click Center, a regional billing mechanism for Non-Emergent Medicaid

Transportation, conduct a regional transportation services inventory which included both human

services agencies and transit providers, conduct a detailed gap analysis of the transit needs across the

region, and to expand coordination of and access to transportation resources. The Mountain Ride

Transportation Resource Center started operating in August of 2014. 9 Its website, mtnride.org,

provides resources by county for fixed route and door-to-door services.

6 “Transportation Coordination in Iowa,” Iowa DOT (2016),

https://iowadot.gov/transit/regulations/Transportation_Coordination_2016.pdf

7 “Regional Mobility Management,” Southeastern Arizona Governments Organization – SEAGO,

http://www.seago.org/tsp/rmm.html

8 Phone interview, Connie Gastellum, July 6, 2017

9 “Regional Transportation Coordinating Council,” Northwest Colorado Council of Governments,

http://nwccog.org/programs/regional-transportation-coordinating-council/

Documents

Nebraska Department of Transportation Mobility Management ...€¦ · • Providing marketing and advertising assistance to transit agencies including travel training to target populations