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Neighbourhood Services
Localised Working East Gosforth
Ward sub-committee9Th. May 2005
Localised working - objectives
• Responding quickly and effectively to resident priorities
• Based on local priorities• Looking for solutions• Working in partnership• Involvement of residents
Localised working – what it means
• Responding to priorities in a ward• Ward-based, responsive staff in
each ward• Empowering staff to do what is
needed not just what is scheduled• One, named manager as an entry
point to Neighbourhood Services
Ward based, responsive services
• Full time Neighbourhood Response Manager – manage Neighbourhood Response Team + main point of contact for other Neighbourhood Services operations
• Neighbourhood Response Team - to respond to neighbourhood priorities
• Ward co-ordinator responsible for ward committees, community engagement & wider partnership co-ordination
Neighbourhood Response Team
NRM, Dave Roberts Rapid Response, Bryan Bennett John Ilderton, Ben Slater Street Cleaning, Tony Stewart Harry Sellars Grounds Maintenance, M Warrington
NS ward delivery plan
• Ward profile & essential information• Delivery data
• ward appraisal • local service agreements• Performance information
• Ward priorities & investment
Ward priority plan
Short Term, General Maintainance of Quarry park Medium Term, Road resurfacing Dene Terrace Long Term, Salters Bridge
Outcomes
• Cleaner, greener & safer neighbourhoods
• Council services embedded in local community
• Performance management to support delivery & engagement
• More job satisfaction for staff