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A MESSAGE FROM THE MANAGING DIRECTOR
I am pleased to report that we are half way through our financial year and the business is in a strong po-sition to meet its tar-gets. Do not underesti-mate the impact that your contribution makes, with-
out front line service excel-lence we would not be in a position to win new busi-ness or more importantly retain existing custom-ers. We continue to review our structure and in partic-ular we are strengthening the support within our fi-nance department over the next month. Another im-portant area of develop-ment is training and we are reviewing how we can best complement our ex-cellent training team with online content.
We are currently undergo-ing our annual ACS audit and we are confident that we will increase our score for the seventh consecu-tive year. I have been par-ticularly pleased with feed-back from the site visits that the Auditor has under-taken and the calibre and professionalism of all par-ticipants. You are true am-bassadors of the compa-ny.
Finally, I would like to rec-ognise the commitment of our staff during the re-
cent tube strikes. We have not had a single ab-sence reported as a result of the strike, furthermore timekeeping has been ex-cellent. This is a critical part of our service and demonstrates the con-sistency and standards that we all uphold.
It’s been another great quarter, please keep up the good work, keep standards high and don’t forget to Get it Right First
Time! Neill Catton
Managing Director
Volume 7 : Spring Edition May 2014
Security Officer Ibrahim
Balogun has earned himself
the British Security Industry
Association (BSIA) Regional
Security Personnel Award for
Outstanding Act in London.
Ibrahim has been working on the London
Borough of Camden contract for over two
years now, and during this time he has dealt
with many challenging customers and has
been included in several team incident man-
agement issues.
Ibrahim has been nominated for this award by
his managers following a serious incident
which he handled in a very calm and profes-
sional manner. On 7th June 2013, Ibrahim
was called to the rest rooms of the Town Hall
Extension and was faced with a person who
was attempting to commit suicide. Acting
without hesitation, Ibrahim proceeded to re-
move a strap from around the victim’s neck
and contacted the emergency services. He
offered first aid services and waited with the
gentleman until the ambulance arrived.
Dave Bristow, Account Manager, praises
Ibrahim on his actions: “Ibrahim’s manage-
ment of the incident, his communication
with others and his professional ap-
proach all combined to ensure that the
matter had a positive outcome.”
Carole Smith, Corporate Property Reception/
Security Manager at the London Borough of
Camden, comments on Ibrahim’s achieve-
ments: “Ibrahim conducted himself in an
exemplary manner despite the challeng-
ing situation he faced. In addition to foil-
ing the suicide attempt, he administered
first aid to the individual until the arrival
of the emergency services.”
Ibrahim commented: “I feel very happy and
honoured to receive this award, and it’s
great to have recognition for the service
we provide. At the time of the incident I
just reacted instantly and did what I
could to help, and was very pleased my
actions helped to save someone’s life. I
found it a traumatic experience but Cam-
den provided a lot of support and under-
standing after the incident to help me
deal with it.”
Ibrahim will now be put forward to the national
judging phase of the awards, which will take
place over the coming weeks and culminate in
a glittering awards ceremony held at the
BSIA’s Annual Lunch in London on July 16th.
CIS Security Officer wins
BSIA Regional Security
Personnel Award for
Outstanding Act
Ibrahim Balogun presented with his award by Trevor Elliot, Director of Membership and
Manpower of the BSIA
www.cis-security.co.uk
Page 2
Spring 2014 Passion. Determination. Leadership.
Brand Bulletin – Our Fresh New Look Focus and investment in our marketing strategy has led
to the introduction of a robust marketing plan for the
Company.
After months of preparation and hard work the plan is
now coming together with the launch of the new website
in January 2014, quickly followed by the introduction of
our new brochure, exhibition stands, printed stationary
and a refreshed advertising campaign whereby new look
adverts have been published in industry related maga-
zines such as City Security.
The new marketing material is a true reflection of how our
people and our services are progressing. Our brand illus-
trates a fresh, modern, company; vibrant and full of ener-
gy.
It is important that we recognise that our appearance, our
behaviours and everything that we do as individuals and
as employees of CIS Security is a reflection of our brand.
Susan Jeffers is the Company’s ‘Brand Guardian’ there-
fore any suggestions or feedback should be directed to
Susan in the first instance via: communications@cis-
security.co.uk
CIS Security had the opportunity to exhibit at this year’s LUPC Con-ference held at the IoE, London on 1st April.
April saw this year’s AUCSO Conference held
at the University of Roehampton which was well attended and gave us the opportunity to meet with a num-ber of our current clients as well as meeting prospective clients.
Susan Jeffers (Brand Guardian)
CIS Security will be exhibiting at the FM Show on 17th through to 19th June. The event will take place at the ExCeL, London.
www.cis-security.co.uk
Page 3
Spring 2014 Passion. Determination. Leadership.
International Women’s Day has
been observed since the early 1900′s,
a time of great expansion and turbu-
lence in the industrialised world that
saw booming population growth and
the rise of radical ideologies.
Each year on 8th March, thou-
sands of events are held
throughout the world to inspire
women and celebrate achieve-
ments. The occasion is marked
annually in the City of London
where the opportunity is used to
acknowledge women’s success
and contribution to the work-
place and to society. The event
is sponsored and all monies
raised are donated to the nation-
al charity Refuge. Refuge was
set up 40 years ago to help women
and children involved in domestic
violence providing a network of
safe houses offering emergency ac-
commodation for women and chil-
dren when they are most in need.
This year CIS Security sponsored a
table at the event which took place
on Friday 7th March at The Guild-
hall, London. The Chair was Fiona
Bruce television presenter and long
standing supporter of Refuge. She
was joined by Alderman Fiona
Woolf CBE Lord Mayor of the
City of London, Commandant
Kim McCutcheon Commanding
Officer of the First Aid Nursing
Yeomanry, Angela Morrison CIO
Direct Line Group and Alison Par-
ker Group Chief procurement Of-
ficer at HSBC.
CIS Security sponsoring
International Women’s Day
Long
Service
Award
Security Officer Christopher Keazor (Big Yellow Self Storage Company) re-ceiving his 15 Years’ Service Award from Regional Account Director Nick Hawksley. Christopher joined us in March 1999 and has worked on several contracts doing a marvellous job. Con-gratulations Christopher.
[email protected] Keith Farthing
Control Room and Relief Team Manager
“ I have been working in the security
industry for numerous companies since
1991 having progressed from Security
Officer to Operations Manager of which
I had been since 2002. I transferred to
CIS Security in January 2014 when they won the prestig-
ious King’s College London contract.
I was tasked in March 2014 to take control of the Control
Room and Response Team and I am very much looking
forward to the new role and meeting the new team.”
Kriti Gorsia
Account Manager
“ I have spent the past 12 years of my
finance career working in retail. I spent
the last two years at Net-A-Porter which
was a very challenging role but gave me
a wealth of experience to get me where I
am today.
I joined CIS Security at the end of March as Accounts Man-
ager and have so far thoroughly enjoyed the challenges
that I am faced with in my role, and the support I have
been given has been greatly appreciated”.
Fiona Bruce, TV Presenter
www.cis-security.co.uk
The CIS Security Employee Forum was re-launched on March 6th at our head office in Lewisham and was well represented with officers from a broad spectrum of our con-tracts. The forum was facilitated
by Aman Dhillon and Hayley
Fichtmüller, Regional HR Advisors
discussing many topics ranging from training to what the CIS Secu-rity’s Vision and Values mean to employees. The forum is designed
to discuss and debate matters that are relevant today as an employee and is open to all employees; new members are welcome at any meeting. This is a chance for our employees to get involved and shape the future of our organisa-tion. It also gives them the oppor-tunity to network with other officers from different contracts in the CIS Security portfolio and meet the team based at head office.
Please get in touch with Aman Dhillon on [email protected] for further details.
Last but not least, a huge thank you to our members.
Aman Dhillon Regional HR Advisor
Employee Forum
Ben Foster (London Borough of Lewisham), Hayley Fichtmüller (HR Advisor), Aman Dhillon (HR Advisor), Raju Gurung (University of Westminster), Lee Leyland (Romec),
Gillian Johnson (London Borough of Camden Hostels), Samuel Dankyi (London Borough of Islington), Agnieszka Kuzniewska (University of Westminster)
Spring 2014 Passion. Determination. Leadership.
Helping Out
We often get asked to do little jobs around the sites by the client or the client’s customer and in the main this is OK “but”, and as usual there is a “but” we should be aware of that some “little jobs” need to have been properly assessed and training or induction is given where appropriate. This does not mean we cannot do other tasks, particularly if they are similar to that which you would do in normal domestic situations. An example would be moving a couple of chairs from one room to another or carry a small parcel to another part of the site.
If you are asked to accompany someone onto a roof area or into an inspection pit, or do any other physical task, then
this should not be carried out unless the appropriate assess-ment, induction and any equip-ment needed is organized prior to the work being undertaken.
If a task is not included in your Assignment Instructions then you are advised to check with your line manager prior to un-dertaking it. This protects you, the company and the client from problems if something goes wrong.
PPE
The wearing of PPE has again become an issue. Some Offic-
ers for some reason appear to think that wearing PPE is an optional choice but it most certainly is not. PPE must be worn for ALL the tasks it is issued for as failing to wear any part of the PPE is an of-fence under the regulations as well as a disciplinary matter.
Response Officers who travel to a number of different sites must remember to carry all their PPE wherever they go so that they can carry out the work they have been assigned to do safely.
Environment
Hopefully we are now going to get some nicer weather. If it gets very warm and we have to have air conditioning units or cooling fans working in our workspaces then please re-member to switch them off at
the end of the day so that we do not use more power than we need to.
As always we must try and follow our client’s environmen-tal procedures wherever possi-ble. Waste management such as recycling paper or making sure we shut off building lights as soon as we can after the building is vacated are ways that we can help improve our environmental performance across our client base.
Mick O’Keeffe Health & Safety Director
Health & Safety and the EnvironmentHealth & Safety and the Environment
Page 4
www.cis-security.co.uk
Security Awareness Day Raffle Winners
St George’s lucky winner Sarah Jane Lewis with CIS Security Account Manager Rifat Has-san and Ian Spires, Assistant Director of Es-tates and Facilities for St Georges’. Well done
to Sarah.
UEL lucky winner Denis Ha-sanaj with Security Supervisor, Sivakumar Jayaraman. Well done to Denis who stated at the presentation how surprised he was to win.
The lucky winner from Goldsmiths, here
with Security Supervisor Ian Selway and
Security Manager James Harris.
Spring 2014 Passion. Determination. Leadership.
I have been a competing Irish
Dancer for 10 years now and
have travelled to different parts
of the world to compete. I be-
came a qualifier in October
2013 to represent the Southern
England Region at the World
Championships for Irish Danc-
ing. The event was held at The
Hilton Hotel in London on 20th
April. I trained very hard for
this event and managed to be
recalled back and placed 3rd in
the Region, 5th in the Country
and 24th in the Worlds. I am
now working towards the North
American National Champion-
ships where I will compete in
Canada on 28th June.
A Dancing Star in our Midst
Molly O’Neill
CIS Security Apprentice
The Three
Peaks Challenge
Security Officer Lee Harvey (Fortnum & Mason) will be taking the ‘Three Peaks Challenge’ next month. This challenge in-volves walking the highest mountains in Scotland, England
and Wales within 24 hours. Lee will be climbing Ben Nevis, Scafell Pike and Snowdon on 22nd June and money raised will go to the Multiple Sclerosis So-ciety.
The MS Society is the UK’s leading charity dedicated to beating
multiple sclerosis; investing in world class MS research to find the cause and cure for this devastating neurological con-dition and providing vital support, information and services to those affected.
You can support Lee by donating online at:
www.justgiving.com/leeHarvey5.
Page 5
Staff Articles win £25 each
We have three lucky winners of the Security Awareness Day Raffle. Each winner has received a 10” android tablet.
www.cis-security.co.uk
SUDOKU
CIS SECURITY CONTACT DETAILS
CIS Security Limited 418-426 Lewisham High Street London SE13 6LJ
Reception 020 8690 1903 AutoCall 020 8690 7700
Control Room 020 8314 5890 Fax 020 8690 4418
Email [email protected] website www.cis-security.co.uk
For ALL published Staff Articles in the Newsletter
We are always looking to publish your personal arti-cles, so if you have any-thing we can share, from achievements to hobbies, please pass these on to
our Communications Department at:
Successful articles will be published here in the Newsletter. Yours could be a winner too so send
them in!
STAFF FEEDBACK Please remember to use the communications email
to relay all your concerns, issues and queries
New Email Address for Payroll For all your pay queries please email the Finance Department at:
CIS Security have an up and running twitter page, please follow and tweet us!
www.twitter.com/CIS_SecurityLtd @CIS_SecurityLtd
