Nelly Rodriguez 413 272-5344E-mail: nrodriguez1869@yahoo.com

RELATIONSHIP BUILDING ~ CUSTOMER SERVICE ~ LEADERSHIP ~ TRAINER

Profile: A self-motivated, organized professional with a strong background in relationship building, customer service and new business sales support. A strong communicator, committed to providing seamless and efficient case management. Proven experience in leadership and team building. Dedicated to supporting and enhancing the client experience

Experience:Holyoke Health Center, Holyoke, MACase Manager/Health Educator 2013- Present Help people who are in difficult situations with advice, figure out what kind of help they

need Create plans for treatment or recovery work with other health and human service providers, and keep tabs on client's progress with

treatment plans HIV/AIDS prevention and education services, counseling and testing services Complete reporting requirements in a timely manner. Develop contact through area, including community leaders, agency staff, referral sources,

Business owners and key nodes in local “grapevine Interact primarily with those adult of age Provide guidance and training and one-to-one interactions, aimed at education and

prevention.

CEPA, through Holyoke Health Center, Holyoke, MAProgram Supervisor 2013 Manage day-to-day operations of the center for Educational Prevention and Action (CEPA)

HIV/AIDS prevention and education services, counseling and testing services. Establish overall work plan Assure participant satisfaction and meet needs of community Interact primarily with those adult of age Respond to customers' requests for assistance by assessing service needs and providing

direct Intervention information and referral services as appropriate. Provide guidance and training and one-to-one interactions, aimed at education and prevention. Complete reporting requirements in a timely manner.

CEPA, through Holyoke Health Center, Holyoke, MAOutreach Worker 2012 - 2013 Provide superior customer service to internal and external customers Recruit targeted individuals for program participation, workshops, community meetings,

Surveys and other activities by developing and distributing outreach materials, directly Contacting target community members, networking with appropriate community organizations

Identify the injection drug using population through innovative outreach effort. Develop contact through area, including community leaders, agency staff, referral sources,

business owners and key nodes in local “grapevine”. Coordinate with other internal and external staff and programs so that opportunities for Participants can be maximized. Respond to customers' requests for assistance by assessing service needs and providing direct Intervention information and referral services as appropriate.

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Provide guidance and training and one-to-one interactions, aimed at education and prevention. Complete reporting requirements in a timely manner.

Tapestry Health, La Voz, Springfield, MAPromotion: Outreach Workers 2008 – 2012 Provide superior customer service to internal and external customers Recruit targeted individuals for program participation, workshops, community meetings,

Surveys and other activities by developing and distributing outreach materials, directly contacting target community members, networking with appropriate community organizations

Identify the injection drug using population through innovative outreach effort. Develop contact through area, including community leaders, agency staff, referral sources,

business owners and key nodes in local “grapevine”. Coordinate with other internal and external staff and programs so that opportunities for Participants can be maximized. Respond to customers' requests for assistance by assessing service needs and providing direct Intervention information and referral services as appropriate. Follow-up on referrals in order to assess outcomes and provide additional services as

required. Provide guidance and training and one-to-one interactions, aimed at education and prevention. Complete reporting requirements in a timely manner. Interpret state regulatory regulations as they pertain

Tapestry Health, La Voz, Springfield, MAOffice Manager, 2005 – 2008 Provide superior customer service to internal and external customers. Staff the agency office as scheduled and necessary. Prepared all grant, agency correspondence and other documents as needed. Maintain agency records and file systems. Document initial encounter forms. Maintain files and records of individuals served, services provided, outreach activities

conducted, surveys completed, and other general reporting as assigned. Greet customers seeking services; orient customers to and assist with a core set of self-

service resources; perform initial customer screening including suitability and eligibility; provide program information; and conduct group and individual orientations.

Effectively prepare Payroll documentation. Work with HIV counseling and testing coordinators to develop and maintain systems for

logging test results Order supplies for counselors distribute test results to counselors, compile statistics. Work homeless. Perform other duties as assigned. Attended trainings and followed the sales promotion plans

Carlson Recovery Center, Springfield, MARecovery Specialist, 2010 Identify persons abilities, strength and assets and assist them to recognize these strength as and us them to achieve their goals. Provide crisis intervention Provide skills training for medication management Actively support participant self-reliance Interpret state regulatory regulations as they pertain Proved vitals, change beddings, stocking of supplies, laundry for patients. Provide hourly rounds

Stavros, Springfield, MA

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Elderly cares – Home Attendant/Personal Care Assistant, 2004 – 2006 Took care of elder by running a home as normal as possible and make it possible for the

Client to stay at home Provided, grooming, bathing, dressing and toileting assistance. Provided help with transferring from bed to wheelchair, Provided medications, meals and transportation Provided emotional support, companionship, teaching and communication

White Street School, Springfield, MALunchroom Supervisor/Lunch accountability 2000-2005 Overseeing student on playground and in lunchroom Reporting observations and incidents relating to students behavior Facilitating activities among students for the purpose of providing direction in playground Interactions and age-appropriate activities Respond to emergency or health-related situations, Participate in meetings and conferences with staff, parents and students

Education:Urban LeagueSpringfield MABusiness Administration - Certificate

High School of Commerce1989 Graduated, Business

Languages: Bilingual English/Spanish (written and verbal) communication skills

Additional Experience:Microsoft Office applications including Word, Excel, Access, PowerPoint

Training Taken/Certificates:Sexual Harassment (2007) (2009)OSHA Blood borne Pathogens v.2 (2008) (2009)Training of Trainers Skills-building Course for -Effective Presentation Skills for HIV/AIDS Prevention Workers (2009)Fundamentals of HIV (2009)Behavioral Risk Assessment and Risk ReductionViral Hepatitis: Building on the Basics (2009)Mental Health 101 (2009)PhlebotomyHIV Counseling, Testing & Referral (2010)Hepatitis C and STI TestingOverdose PreventionPositive Prevention (2010)Counseling Skills for working with Substance Abusing ClientsMotivation Interviewing (Boston University) (2010)Stage of Readiness for Change and Relapse Prevention (2010)Transgender People, HIV and Access to CareUNI-GOLD Rapid HIV Testing (2012)Incorporating Overdose Prevention Messages into Drug & Alcohol Treatment (2012)Incorporating Harm Reduction Skills into your work skills (2012)Serve Safe Certification (2012)4th Generation HIV Testing (2012)CPI (2016)

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Community Health Worker Core Competency Training (2016)

Awards: Sarah Levine HIV Testing and Counseling

REFERENCE WILL BE PROVIDED UPON REQUEST

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