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NERCOMP 2004NERCOMP 2004
Where the Rubber Where the Rubber Meets the Road: Two Meets the Road: Two Years After StartupYears After Startup
Joanne Kossuth, CIOJoanne Kossuth, CIO
Pedro Perez, Assoc Dir ITPedro Perez, Assoc Dir IT
Olin College of EngineeringOlin College of Engineering
NERCOMP 2004NERCOMP 2004
CopyrightCopyright
Copyright Joanne Kossuth and Pedro Perez Copyright Joanne Kossuth and Pedro Perez 2004. 2004.
This work is the intellectual property of the This work is the intellectual property of the author. Permission is granted for this author. Permission is granted for this material to be shared for non-commercial, material to be shared for non-commercial, educational purposes, provided that this educational purposes, provided that this copyright statement appears on the copyright statement appears on the reproduced materials and notice is given that reproduced materials and notice is given that the copying is by permission of the author. the copying is by permission of the author. To disseminate otherwise or to republish To disseminate otherwise or to republish requires written permission from the author.requires written permission from the author.
NERCOMP 2004NERCOMP 2004
Year in reviewYear in review
Over the last two years a number Over the last two years a number of projects have achieved of projects have achieved expected and better results while expected and better results while others have been and continue to others have been and continue to be learning experiencesbe learning experiences
Seemingly “no brainer” best Seemingly “no brainer” best practices all of a sudden have not practices all of a sudden have not been so easy to implementbeen so easy to implement
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Years in Review, Cont.Years in Review, Cont.
This presentation will highlight This presentation will highlight some of these experiences some of these experiences including;including;
Standards implementationStandards implementation Growth estimationGrowth estimation ERP, AV, Web Design, Course ERP, AV, Web Design, Course
management, Knowledge management, Knowledge management practices, VOipmanagement practices, VOip
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Years in Review, Cont.Years in Review, Cont.
As well as the ongoing challenges As well as the ongoing challenges ofof
Leadership, growing pains, Leadership, growing pains, staffing, strategic planning, staffing, strategic planning, network security, network device network security, network device proliferation, wireless implications proliferation, wireless implications and collaborationand collaboration
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StandardsStandards
Standards that work(ed):Standards that work(ed):– Wiring closetsWiring closets– Inter and intra building communicationsInter and intra building communications– Building accessBuilding access– ServersServers– Network equipmentNetwork equipment– Exchange calendaringExchange calendaring– Web mailWeb mail– Student laptop programStudent laptop program
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StandardsStandards
Standards that did not “take”:Standards that did not “take”:– Desktop computersDesktop computers– Laptop computersLaptop computers– PrintersPrinters– PDAsPDAs– Cell phonesCell phones
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StandardsStandards
The grey areas:The grey areas:– One off applications One off applications – Linux buildsLinux builds– E-mail aliasesE-mail aliases
Required Required [email protected]@olin.edu for for faculty and stafffaculty and staff
Required Required [email protected]@students.olin.edu for studentsfor students
One alias per personOne alias per person
– ListservsListservs
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Estimating GrowthEstimating Growth
Underestimation seems to be the ruleUnderestimation seems to be the rule– Mail system and the temporary Netscape Mail system and the temporary Netscape
system aka the daily crashsystem aka the daily crash– Modular units that have a bad habit of Modular units that have a bad habit of
returningreturning– Olin.edu space and maintenance e.g. a Olin.edu space and maintenance e.g. a
founding faculty member requiring founding faculty member requiring ownership of ece.olin.eduownership of ece.olin.edu
– Server proliferation and lack of limitations Server proliferation and lack of limitations in promoting “innovation”in promoting “innovation”
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Estimating Growth Estimating Growth Cont.Cont. Capacity planningCapacity planning Peak loadsPeak loads Bandwidth and managementBandwidth and management Can you define mission critical?Can you define mission critical?
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VOIPVOIP
A good decisionA good decision Cost effective, stable, scalableCost effective, stable, scalable Easy ROI when starting from scratch, harder Easy ROI when starting from scratch, harder
when convertingwhen converting Don’t forget network hardware requirements Don’t forget network hardware requirements
such as QOSsuch as QOS Even better news, local telco offices are Even better news, local telco offices are
starting the switch to ip based services e.g. starting the switch to ip based services e.g. Nortel and VerizonNortel and Verizon
Next up…multimedia presence and follow me Next up…multimedia presence and follow me but don’t forget the bandwidth requirements but don’t forget the bandwidth requirements and ability of network hardware to handle and ability of network hardware to handle multicast as well as unicastmulticast as well as unicast
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Knowledge Knowledge ManagementManagement Issue of losing older documents in Issue of losing older documents in
clean up e.g. curricular planningclean up e.g. curricular planning Dependence on e-mail for Dependence on e-mail for
communication …cc’s, attachments, communication …cc’s, attachments, etc.etc.
We’re small, we all Have to Know We’re small, we all Have to Know EverythingEverything
Defining good communications…why Defining good communications…why are certain people ALWAYS left out?are certain people ALWAYS left out?
Rounding up the startup cowboysRounding up the startup cowboys
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WirelessWireless
Addiction of freshmanAddiction of freshman Recovery of sophomoresRecovery of sophomores
– CAD, registrationCAD, registration Designed as an complimentary Designed as an complimentary
network to wired accessnetwork to wired access Visitors, neighbors and other Visitors, neighbors and other
complicating factorscomplicating factors
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Network Device Network Device ProliferationProliferation The possibility of registration of The possibility of registration of
systemssystems Challenges of multi platform e.g. Challenges of multi platform e.g.
Linux, MAC, PC, Xboxes, APs etcLinux, MAC, PC, Xboxes, APs etc Leading the way in convergence Leading the way in convergence
means leading the way on the number means leading the way on the number of networked devicesof networked devices
The challenge of management, The challenge of management, identification and authorization in a identification and authorization in a collaborative work environmentcollaborative work environment
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AVAV
Video over ipVideo over ip Leading edge appsLeading edge apps Faculty don’t need any stinking AVFaculty don’t need any stinking AV Oops, faculty need AV and how Oops, faculty need AV and how
about by tomorrowabout by tomorrow What happens when your vendor What happens when your vendor
goes chapter 11 mid project?goes chapter 11 mid project?
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ERPERP
StartupStartup– What do we have to have nowWhat do we have to have now– Implications on out of order and Implications on out of order and
partial implementationspartial implementations– Scope expansionScope expansion– Current stateCurrent state
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Web DesignWeb Design
Evolution from outsourced to insourcedEvolution from outsourced to insourced Co-sourced redesignCo-sourced redesign From focus groups to web design From focus groups to web design
committeecommittee Ongoing design and redesignOngoing design and redesign Shared governance with Communications Shared governance with Communications
OfficeOffice Never ending processNever ending process Olin College WebsiteOlin College Website
/
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Course Management Course Management SystemSystem Interim use as KM toolInterim use as KM tool
– IssuesIssues– RedesignRedesign– CommunicationCommunication– AlternativesAlternatives
In ProgressIn Progress– Syllabi in one placeSyllabi in one place– Course catalogCourse catalog– Links to portal project and other toolsLinks to portal project and other tools– Student useStudent use– DevelopmentDevelopment
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IntranetIntranet
Another interim solution Another interim solution – Part communication Part communication – Part documentationPart documentation– Migration to course management Migration to course management
system and web sitessystem and web sites– But what about those special But what about those special
applications that were just made for applications that were just made for us???us???
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VendorsVendors
Relationships and partnershipsRelationships and partnerships Who gets whatWho gets what Care and feeding on an ongoing Care and feeding on an ongoing
basisbasis Talking the talk and walking the Talking the talk and walking the
walkwalk Keeping everyone honestKeeping everyone honest
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Vendor PartnersVendor Partners
Nortel NetworksNortel Networks Voice and Data Network hardwareVoice and Data Network hardware Integrated Partners CorpIntegrated Partners Corp Nortel integrator/resellerNortel integrator/reseller SymbolSymbol Wireless access point vendor and Nortel Wireless access point vendor and Nortel
partnerpartner TAC CenterTAC Center Voice over IP maintenance Voice over IP maintenance
providerprovider MTS ServicesMTS Services Cabling contractor Cabling contractor
(voice/data/AV/controls/security)(voice/data/AV/controls/security) NORDX/CDTNORDX/CDT Cabling and connectivity product Cabling and connectivity product
manufacturer/suppliermanufacturer/supplier APCAPC UPS vendorUPS vendor HPHP Server vendor, network printer manufacturer, and Server vendor, network printer manufacturer, and
staff/faculty laptop optionstaff/faculty laptop option MicronMicron Desktop vendorDesktop vendor DellDell Student Laptop program and Student Laptop program and
staff/faculty laptop optionstaff/faculty laptop option RicohRicoh Leased high speed multi function Leased high speed multi function
copier/printer/scannercopier/printer/scanner ImageTechImageTech Maintenance of Ricoh equipmentMaintenance of Ricoh equipment
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SecuritySecurity
Closed versus openClosed versus open The role of researchThe role of research What the faculty bring with themWhat the faculty bring with them An interim solutionAn interim solution Why the let them stick their finger Why the let them stick their finger
in the light socket approach can in the light socket approach can workwork
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Contingency PlanningContingency Planning
RedundancyRedundancy Fail overFail over Defining mission criticalDefining mission critical
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LeadershipLeadership
VPs and President never held VPs and President never held their positions beforetheir positions before
Education processEducation process Multiple reporting relationships Multiple reporting relationships
for CIO…good or badfor CIO…good or bad Having a voiceHaving a voice
– Details versus issuesDetails versus issues– Why the politics mattersWhy the politics matters
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CollaborationCollaboration
SuccessesSuccesses FailuresFailures Looking ahead…challenges such Looking ahead…challenges such
as half of our student population as half of our student population cross registering for courses at cross registering for courses at other institutionsother institutions
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Strategic PlanningStrategic Planning
Where is the planWhere is the plan How do we get a planHow do we get a plan What about an IT planWhat about an IT plan What about an inter-institutional What about an inter-institutional
IT planIT plan
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AdolescenceAdolescence
The impact of a small community The impact of a small community on relationships and governanceon relationships and governance
Family versus businessFamily versus business From one voice per person to one From one voice per person to one
voice per group e.g. voice per group e.g. representationrepresentation
Consensus versus my way or the Consensus versus my way or the highwayhighway
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StaffingStaffing
The challenges of staffing at a The challenges of staffing at a very small institution that also very small institution that also wants to provide lots of services, wants to provide lots of services, especially to studentsespecially to students
Benchmarking projectBenchmarking project The expectation gamesThe expectation games
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The Olin Top PicksThe Olin Top Picks
Converged networkConverged network VOipVOip Vendor partnerships and Vendor partnerships and
relationshipsrelationships Student IT Working GroupStudent IT Working Group Laptop ProgramLaptop Program The IT Web page (still in progress)The IT Web page (still in progress)
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The Olin Top The Olin Top ChallengesChallenges Support expectations and growthSupport expectations and growth Network device proliferationNetwork device proliferation Identification, Authentication and Identification, Authentication and
Authorization across campus Authorization across campus collaborationscollaborations
Guest and community accessGuest and community access Ongoing education of leadershipOngoing education of leadership The rate of technological changeThe rate of technological change
NERCOMP 2004NERCOMP 2004
Contact InformationContact Information
Joanne KossuthJoanne Kossuth [email protected]@olin.edu or 781- or 781-
292-2431292-2431 Pedro PerezPedro Perez [email protected]@olin.edu or 781-292- or 781-292-
24352435