Net Control Install Guide

NetControl™

Installation Guide

NC-IG-0708-310

Copyright © 2008 NetPro Computing, Inc.

DisclaimerNetPro Computing, Inc. (NetPro) makes no representations or warranties, either expressed or implied, with respect to the adequacy of this documentation or the programs which it describes in regard to fitness for any particular purpose or with respect to its adequacy to produce any particular result. The computer programs and documentation are sold “as is”, and the entire risk as to quality and performance is with the buyer. In no event shall NetPro be liable for special, direct, indirect or consequential damages resulting from any defect in the programs, documentation or software. Some states do not allow the exclusion or limitation of implied warranties or liability for incidental or consequential damages, in which case the above limitations and exclusions may not apply to you.

Proprietary RightsNetPro has prepared this document for use by NetPro personnel, agents, licensees and customers. The information contained in this document is the property of NetPro. You may not reproduce, translate, or transmit it in any form or by any means, electronically or mechanically, without prior written permission from NetPro.

Disclaimer of LiabilityNetPro makes no representation or warranties of any kind, either expressed or implied, with respect to the contents of this manual, including but not limited to typographical errors and technical completeness, NetPro reserves the right to revise this publication and to make changes in its content without obligation to notify any person of such revision or changes.

TrademarksNetPro Computing and NetPro are registered trademarks and NetControl and the NetPro logo are trademarks of NetPro Computing, Inc.

Microsoft, Windows NT, Windows 2000, Windows Server 2003, Windows Server 2008 and Active Directory are either registered trademarks or trademarks of Microsoft Corporation.

Other product names mentioned in this manual may be trademarked: they are used for identification purposes only.

Document Revision HistoryES-IG-1207-260 December 2007 (Enterprise Server 2.6)ES-IG-0408-260-A April 2008 (Enterprise Server 2.6 with

Business Insight)NC-IG-0708-310 July 2008 NetControl 3.1

NetPro Computing, Inc.Corporate Office

4747 N. 22nd Street, Suite 400Phoenix, Arizona 85016 USA

Telephone 602 346 3600FAX 602 346 3610Email [email protected] http://www.netpro.com

Sales

USA and Canada 800 998 5090International +1 602 346 3630

Worldwide Technical Support

USA 1 602 346 3670USA (Toll Free) 1 866 9 NETPROGermany 0800 180 2577UK 0 0800 047 0197France 0800 917881Australia 1 800 773 850

Email [email protected]

NetControl i

Table of Contents

Chapter 1: Installation Overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1Before You Begin- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1Requirements - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2System Overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5Installation Overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5How to Get Additional Help - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6

Chapter 2: Installing NetControl - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9Installing the NetControl Service - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9Configuring the Database - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13Installing the NetControl Console - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15

Chapter 3: Deploying NetPro Applications - - - - - - - - - - - - - - - - - - - - - - - - -17Deploying NetPro Applications - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18Connecting to the NetControl Console- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 19

Chapter 4: Upgrading NetControl Components - - - - - - - - - - - - - - - - - - - - - -21Upgrading the NetControl Service and SQL Database - - - - - - - - - - - - - - - - - - - - - - - - - - 22Upgrading the NetControl Console - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 23

Chapter 5: Removing NetControl Components - - - - - - - - - - - - - - - - - - - - - -25Removing NetControl Agents- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 25Removing Licensed NetPro Applications - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 26Removing the NetControl Console - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 26Removing the NetControl Service - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 27

Appendix A: Managing NetPro Product Licenses - - - - - - - - - - - - - - - - - - - -29Adding a License - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 29Removing a License- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 31

Appendix B: Installing the Outlook Extension for Workflow - - - - - - - - - - - -33Index - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -37

Table of Contents

NetControl 1

Chapter 1: Installation Overview

The NetControl (formerly known as Enterprise Server) platform provides a centralized interface to configure and manage individual services and provides licensed NetPro products access to shared services and data. In addition, NetPro’s Active Directory Management Console (ADMC), which is part of NetControl, allows you to administer Active Directory objects similar to Microsoft’s Active Directory Users and Computers (ADUC) interface. With ADMC, you can enforce approval processes for tighter security, while providing compliance for regulations. You can also add business logic to automate common Active Directory tasks, giving you greater control and scalability.

This document defines the system requirements for NetControl and procedures for installing, upgrading and removing the NetControl components. It also explains how to deploy and license NetPro products that build on the NetControl platform.

Before You BeginIt is recommended that you perform the following steps before you begin the installation procedure:

• Review the Requirements and Permissions for the NetControl components• Review the Requirements for the NetPro application to be deployed (Refer to the

documentation for that application for additional requirements.)• Review the complete installation process• Read the Release Notes for updated information • Contact NetPro for license files to enable the NetControl and application software

License files are required to enable the NetControl software. In evaluation mode, you will have full functional use of NetControl and all its components; however, the product is licensed to expire on a specific date. If your evaluation license expires, NetControl will no longer function.

Installation Overview

2 NetControl

RequirementsNetControl is a platform that provides shared services for licensed NetPro applications that build on this platform and provides access to NetPro’s ADMC. NetControl consists of three main components:

• NetControl Console • NetControl Service• NetControl Agent(s)

NetControl is a 32-bit application that can be installed on 32-bit and 64-bit operating systems. However, since NetControl is a 32-bit application it will use WOW64 in 64-bit environments.

NOTE: Some NetPro applications that build upon the NetControl platform have additional system requirements. Please refer to the Requirements section in the Introduction Chapter of the documentation for each individual application for a list of these additional requirements.

NetControl Console

Hardware• Minimum requirements to support host OS

Software and Configuration• Windows XP or above (minimal Vista/Windows 2008 support)• Microsoft’s .NET Framework v2.0 • Windows Active Directory Management tools must be installed to use the Active

Directory Management Console (ADMC)• adminpack (Windows 2003 Administration Tools Pack) in Windows 2003 and

earlier• RSAT pack (Remote Server Administration Tools) in Vista/Windows Server 2008

Minimum PermissionsThe user running the console should have Local Administrator rights. If this is not possible, the following minimum rights are needed:

• User must have the rights to install software (required for plug-in updates to work). Members of the Administrators or Power Users groups have this right by default. Please reference the following Microsoft link for more information:

• Default Access Control Settings in Windows Server 2003

WarningNetControl 3.x installs an ADUC extension which allows you to use the workflow and provisioning rules defined through the ADMC. Do NOT install the NetControl Console/ADUC Extension on a machine with Exchange tools. See Appendix B: Active Directory Users and Computers (ADUC) Extension in the NetControl Administrator’s Guide for more details.


http://www.microsoft.com/downloads/info.aspx?na=90&p=&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=2A76C348-FE02-4CB7-9B7A-5A0B9964BD9C&u=http%3a%2f%2fdownload.microsoft.com%2fdownload%2f1%2fb%2f8%2f1b8fc001-6f67-4ea1-b0f2-8add1da8cbc0%2fSecDefs2003.doc

NetControl 3

• User must have write access to:

Windows XP• Documents and Settings\Logged_On_User_Profile\Application Data• Documents and Settings\All Users\Application Data

Windows Vista• Users\Logged_On_User_Profile\Application Data • Users\All Users\Application Data

SQL Server PermissionsConsole users DO NOT need access to SQL.

NetControl Service


Software and Configuration• NetControl can be installed on a member server (recommended) or domain controller• Windows 2000 or above• Microsoft’s .NET Framework v2.0• The NetControl Service may be installed and configured with a 32-bit or 64-bit local or

remote instance of Microsoft SQL Server 2000 SP4, MSDE SP4, Microsoft SQL Server 2005 or Microsoft SQL Express with Browser Service running (Browser Service may be disabled on a default install of Microsoft SQL Express.). (SQL Server 2005 is recommended.)

• When installing the service on a Windows 2008 server, port 52520 must be open on the firewall

NOTE: NetControl is supported on Windows Server 2008 Full. Deployment on Windows 2008 DCs, RODCs, or Server Core is not supported. The installation will not block the deployment, however, the user will be presented with a “Server not found. Verify that the specified server exists. The server name can not be empty.” error message during the installation.

Minimum PermissionsThe service account associated with the NetControl Service should have Local Administrator rights and be an Administrator in the domain where the machine account resides to create the SCP. If this is not possible, the following minimum rights are needed:

Local Machine• Local Administrative Rights

• Local Admin rights are needed to automatically create the ODBC connection to a remote SQL Server. The ODBC connection can be manually created using ODBC manager, then Local Admin rights are not necessary. If the SQL Server is on the local machine, the account does not require these rights.

• Logon as a Service (This is granted by the installer)


4 NetControl

• User must have the rights to install software (required for updates to work [Planned Functionality]). Members of the Administrators or Power Users groups have this right by default. Please reference the following Microsoft links for more information:

• Default Access Control Settings in Windows 2000• Default Access Control Settings in Windows Server 2003

• Permissions to create a share on the local machine • User must have write access to:



Active Directory• Permission to Create and Modify the SCP for the NetControl Service under the

machine account running the service.

SQL Server PermissionsTo create a new database using the Database Configuration utility, the user running the utility will need to be a DB_Creator. If the database is going to be pre-created by a DBA then the user running the Database Configuration utility will need to be a DB_DDLAdmin.

For on-going activity, the service account will need db_datareader, db_datawriter and execute permissions on all stored procedures.

NetControl Agents


Software and Configuration• Windows 2000 or above• Microsoft Data Access Components (MDAC) 2.8

NOTE: NetControl agents will run on Windows 2008 RODCs and Server Core, but product plug-ins that require dependencies such as .NET, will fail to deploy. Please ensure that you do NOT deploy agents to RODCs or Server Core machines.

Minimum PermissionsThe service account associated with the NetControl Agent should have Local Administrator rights and be an Administrator in the domain to leverage the complete functionality of the solution. If this is not possible, the following minimum rights are needed:

• User must have the rights to install software (required for plug-in updates to work). Members of the Administrators or Power Users groups have this right by default. Please reference the following Microsoft links for more info:

• Default Access Control Settings in Windows 2000


http://www.microsoft.com/technet/prodtechnol/windows2000serv/maintain/security/secdefs.mspx


http://www.microsoft.com/technet/prodtechnol/windows2000serv/maintain/security/secdefs.mspx

NetControl 5

• Default Access Control Settings in Windows Server 2003• User must have write access to:



• Logon as a Service (This is granted by the installer)

SQL Server PermissionsFor on-going activity, the service account will need db_datareader, db_datawriter and execute permissions on all stored procedures.

System OverviewNetControl provides a centralized interface to configure and manage individual services as well as providing licensed NetPro applications access to shared services and data. The NetControl platform consists of three main components:

• NetControl Console - Provides the user interface to the NetControl Service, the Active Directory Management Console (ADMC) and deployed NetPro applications. From the console, you can setup and configure NetControl shared resources, such as schedules, agent group, computer lists, etc., which can then be used by individual NetPro applications after they are deployed. When NetPro applications are deployed, additional application-specific components will be deployed and made available for use through the NetControl console.

• NetControl Service - The service is a core component of NetControl. Communication between the console and service provides you the ability to gain access to application data and to configure the application. The console locates the NetControl service via a Service Connection Point (SCP) and initiates the necessary communication.Since the service is your gateway into the application, the security model is housed here.

• NetControl Agent - Agents process the workload defined by the individual NetPro applications. Agents communicate with the SQL server database on a configured interval to receive a list of actions that must be processed.

Installation OverviewThe self-extracting package includes the following files:

• NetPro NetControl Server.msi - This msi installs the NetControl service. This service provides the console a gateway into the application. Additionally, this service will be responsible for communicating with SQL on the users’ behalf. Finally, this component will deploy agents to machines in the enterprise.

• NetPro NetControl Console.msi - This msi installs the base NetControl console. The console provides users access and control over the application components.NOTE: The .msi files are signed and can be installed on Vista computers.



6 NetControl

Installing NetControl consists of the following steps:

1. Run the NetPro NetControl Server.msi file to install the NetPro NetControl Service. This will launch the NetControl install wizard which steps you through the process of installing the database configuration program. Installing the NetControl service requires entering logon information for a user account with rights to run as a service and install software on remote machines (where an agent will be installed).

2. After the NetControl service is installed, the database configuration program automatically starts allowing you to create and configure the SQL database on a selected SQL server.

3. Run the NetPro NetControl Console.msi to install the NetControl console.

4. Once the NetControl components are installed, you can deploy NetPro applications which can then be accessed using the NetControl console.

5. Once all the components are installed/configured/licensed, you can start the console, create and configure components for your deployed NetPro application(s).

How to Get Additional HelpNetPro offers a variety of ways to get additional help:

• My.netpro.com enables you to perform many tasks that you may have once conducted with the help of a NetPro representative.

• 24x7 Technical Support is available through an annual Software Maintenance Contract.

• NetPro Professional Services offers a range of professional services to help you through every stage of your technology lifecycle.

For more information on using NetControl’s Active Directory Management Console, please visit http://www.turbochargedad.com.

My.netpro.comNetPro’s customer portal site enables you to perform many tasks that you may have once conducted with the help of a NetPro representative. Now, you can do them all on the customer section of our website -- https://www.netpro.com.

My.netpro.com was designed to provide you with the best possible service and deliver it conveniently and quickly -- when you need it. Here’s what you can do on my.netpro.com:

• submit and update support incidents• view your product purchases• view your maintenance purchases• subscribe and/or unsubscribe from NetPro’s news list(s)• request product information and literature• request product evaluation software• search our technical support knowledge base• sign up to participate in the NetPro Beta Program


NetControl 7

https://my.netpro.com is a completely secure site and you will need login credentials to access the area each time you visit. On your first visit, you will create the credentials to be used every time you return to the site.

24x7 Live Technical SupportNetPro offers industry-leading technical support every business day throughout North America and Europe. NetPro’s qualified support technicians can be reached at the addresses and numbers listed below:

NetPro4747 N. 22nd Street, Suite 400Phoenix, Arizona (USA) 85016

U.S.: 1 602 346 3670 or Toll Free 1 866 9 NETPROGermany: 0800 180 2577

UK: 0 0800 047 0197France: 0800 917881

Australia: 1 800 773 850

FAX: 1 602 346 3610Email: [email protected]

Professional ServicesNetPro service professionals leverage proven methodologies, industry best practices, and more than 30 years of combined Microsoft management experience to help organizations reach their business-critical goals. To help you get the most from our solutions, NetPro Professional Services offers help with:

• Deployment: Choose QuickDeploy for a rapid return on investment or CustomDeploy for end-to-end phased delivery of NetPro solutions based on your specific business needs.

• Reporting & Analysis: If you’re looking for specific executive, operational, or compliance reports, we’ll deliver business intelligence tailored to your organizational needs.

• Optimization: Make sure you’re getting maximum value from NetPro solutions with help for everything from optimizing your current solution to product training.

To learn more about NetPro Professional Services, please contact your NetPro sales representative or [email protected].


NetControl 9

Chapter 2: Installing NetControl

Installing the NetControl platform includes the following steps:

• Installing the NetPro NetControl Service • Configuring the SQL Server Database • Installing the NetPro NetControl Console (which includes the ADMC and ADUC

Extension)

This chapter walks through the installation wizards and database configuration dialog that are used to install the NetControl components.

Installing the NetControl Service

From the console where the NetControl service is to be installed, choose one of the following methods to run the install:

• insert the NetPro Product DVD and select the Install NetControl link from the NetPro NetControl page

• select the NetPro NetControl Server.msi file located in the NetPro Products\ NetControl\Install folder on the DVD

• download the NetPro NetControl Server.msi file from the NetControl\Setup folder on NetPro’s ftp site

The remainder of this section provides a detailed explanation of each of the setup wizard pages and the required input.

PermissionsInstalling this component requires a user account with the following rights:

• Account must have the rights to run as a service

• Must have rights to create a share where the agent will be deployed

• Must be able to create a service on remote machines (where the agent will be installed)

Installing NetControl

10 NetControl

Welcome PageThe NetPro NetControl Welcome page is initially displayed.

Select Next to continue to the License Agreement.

License Agreement PageThe License Agreement states the terms of the program.

Use the Print button if you want to print the license agreement. Select I accept the terms in the license agreement to acknowledge that you have read and agree to the terms of the agreement. If you do not accept the terms of the agreement, the installation program will not continue.

After selecting the ‘I Accept’ option, select Next to continue.


NetControl 11

Product License PageYou should have received a NetControl license file (through email) from NetPro to enable the NetControl software; it will not run without a valid license. If you do not have a valid license file or need an updated license file, contact NetPro Technical Support. (See‘How to Get Additional Help’ on page 6 for information on contacting NetPro.) Copy this license file to your local hard drive.

NOTE: A separate license is also required for any of the NetPro applications that build on the NetControl platform. However, you will not be using the individual application license file at this time, it will be applied later when you deploy the application.

The Product License page prompts you to locate this license file and/or displays the information contained in an existing license file.

BrowseUse the Browse button to locate the license file you previously copied to your local hard drive. On the Open dialog, browse to the directory where the license file is located. Select the file and click the Open button.

Once you have selected the file, the text in the file is displayed in the text area on the Product License page.

Select Next to apply the displayed license and continue.


12 NetControl

Service Logon Information PageThe Service Logon Information page prompts you to enter login credentials for the user account that the NetPro NetControl Service will run as. On this page, enter an account that has the following privileges:

• Rights to run as a service • Rights to create a share where the agent will be deployed• Rights to create a service on remote machines (target servers where agents will be

installed)

User nameEnter the user name or use the Browse button to select an existing user name with appropriate privileges for logging onto the NetControl service. The user name must be in the format <domain>\<user>. Selecting the Browse button will launch the native Select User dialog allowing you to search for and select an account.

PasswordEnter the password which applies to the user name entered in the User name box.

Once you have entered the appropriate credentials, select Next to continue to the Ready to Install the Program page.

Ready to Install the Program PageThe Ready to Install the Program wizard page displays. Select Install to continue the installation. The Installing NetControl page will display to show the installation progress. Once the installation is complete, select Next.


NetControl 13

InstallShield Wizard Completed PageThe final page, InstallShield Wizard Completed page, will then be displayed. Select Finish to complete the NetControl service installation and exit the wizard.

The installed database configuration program where you will configure the SQL Server database will automatically be launched.

Configuring the DatabaseUsing the Database Configuration program, select a database server and a connection authentication method. This configuration program automatically starts after the NetControl service is installed. If it does not start, select Start | All Programs | NetPro | NetControl | Database Configuration.

SQL Server Select the SQL server where the database will be created. If a local instance of SQL is already installed, that instance will automatically display in the field. You can enter the name of an existing instance using the format <SQLServerName\InstanceName>, or select the browse button to select a server from the Select SQL Server dialog.

After choosing a server on the Select SQL Server dialog, select OK to return to the Database Configuration application.


14 NetControl

ConnectionSelect one of the following connection methods:

Use Windows authentication

Select this option to connect using Windows logon credentials. (Default)

Use SQL Server authentication

Select this option to specify SQL server logon credentials, then enter account information in the following boxes:

Login NameEnter the account name to be used for logging on to SQL server.

PasswordEnter the password which applies to the user name entered in the Login Name box.

DatabaseSelect one of the following options and enter the name of the database to be used:

Create a new database

Select this option to create a new database and enter a name in the Name field. (Default)

Use an existing database

Select this option to use an existing database and enter the name of the database in the Name box.

NameEnter the name for the SQL database. If you are creating a new database, NetControl will be displayed by default.

Select OK to configure the SQL database. A message box is displayed confirming the database was successfully configured. Select OK to close the Success message box.

Next, you will install the NetControl console.


NetControl 15

Installing the NetControl ConsoleOnce you have installed the NetControl service and configured the SQL database, you can install the NetPro NetControl Console. To launch the Install Wizard which steps you through the process, choose one of the following methods:

• from the NetPro Product DVD, select the Install NetControl Console link on the NetPro NetControl page

• select the NetPro NetControl Console.msi file located in the NetPro Products\NetControl\Install folder on the DVD

• download the NetPro NetControl Console.msi file from the NetControl\Setup folder on NetPro’s ftp site

The remainder of this section provides a detailed explanation of each of the setup wizard pages and the required input.

Welcome PageThe NetPro NetControl Console Welcome page initially displays.

Select Next to continue to the License Agreement.


16 NetControl

License Agreement PageThe License Agreement states the terms of the program.

Use the Print button if you want to print the license agreement. Select I accept the terms in the license agreement, then select Next to continue.

Ready to Install the Program PageThe Ready to Install the Program wizard page displays.

Select the Install button to begin the console installation. The Installing NetControl Console page will display to show the installation progress. Once the installation is complete, select Next.

InstallShield Wizard Completed PageThe final page, InstallShield Wizard Completed page, will then be displayed. Select Finish to complete the installation and close the wizard.

After you install NetControl, including the service and the console, you are ready to deploy NetPro applications that use the shared resources of NetControl.


NetControl 17

Chapter 3: Deploying NetPro Applications

Once the base NetControl console is successfully installed, run the individual application .exe file to license and deploy the NetPro application module. Running this file will launch the NetPro NetControl Package Deployment dialog, which installs the selected application’s components which can then be accessed through the NetControl console.

NOTE: Before getting started, ensure that you have the license file for the NetPro application or the email that contains the licensing information. If you do not have a license file or need an updated one, contact NetPro Technical Support.

The following application versions are compatible with NetControl 3.x. Versions prior to those listed will NOT work with NetControl 3.x.

• AccessManager/AccessReporter 3.0.x• GPOADmin 2.1.x• LogADmin 3.0.x• Message Analysis 1.0.x• NetPro Business Insight 3.0.x• ReportADmin for ACS 1.0.x

Deploying NetPro Applications

18 NetControl

Deploying NetPro Applications1. From the console where the NetControl service is installed, double-click the

application’s .exe file to launch the NetPro NetControl Package Deployment application.

NOTE: You only need to run the application’s .exe on the machine running the NetControl service. NetControl manages the deployment of the application out to the NetControl consoles.

2. The name of the NetPro application will be displayed at the top of the screen. The Server field displays the server where the NetControl Service to be updated is located. To use a different NetControl Service, use the drop-down menu to select the server where the desired service is located.

3. Use the Browse button to locate the individual application license file. On the Open dialog, browse to the directory where the license file is located. Select the file and click the Open button. The text in the file is then displayed in the License text box.

4. After selecting the NetControl Service to be updated and adding the individual application license, select the Deploy button to install the application’s components into NetControl and close the dialog.

5. A message box will be displayed indicating the package was successfully deployed. Use the Close button to close the dialog.


NetControl 19

Connecting to the NetControl ConsoleOnce all components are installed, licensed and deployed, you can connect to the NetControl Console using the following steps:

1. Select Start | All Programs | NetPro | NetControl | Console.

2. On the NetPro NetControl Connection dialog, use the drop-down to select the server where the NetControl Service is installed (or from the keyboard, click the down arrow twice).

3. Optionally, select (check) the Remember connection check box to use this same server the next time you run NetControl. If selected, the connection dialog is only displayed if the NetControl Service specified is not available.

NOTE: To disable the Remember Connection setting, use the Help | About menu command to display the About NetPro NetControl dialog and deselect the Remember Connection check box on this dialog.

4. Select Connect to begin using the NetControl Console and deployed NetPro application(s).

5. Many of the deployed applications will need to be configured before they can be used. Refer to the documentation for each individual application for information on configuring it for use within the NetControl console.


NetControl 21

Chapter 4: Upgrading NetControl Components

If you are running Enterprise Server 2.6.x, you can upgrade to NetControl 3.x; however, if you are running an earlier version of Enterprise Server, you will need to uninstall Enterprise Server and reinstall NetControl. In addition, you must be running the latest versions of the NetPro plug-in applications. See the note below for the application versions that are compatible with the new NetControl console.

NOTE: No change in licensing information is required to upgrade to NetControl 3.x. You can continue using your existing valid license keys. However, if you continue to use an existing Enterprise Server license, the reference displayed in the license manager will remain ‘Enterprise Server’ and not ‘NetControl’.

NOTE: Upgrading the NetControl platform will have no impact on the NetPro applications you may have previously deployed providing you are running at least the minimum version as listed below:

• AccessManager/AccessReporter 3.0.x• GPOADmin 2.1.x• LogADmin 3.0.x• Message Analysis 1.0.x• NetPro Business Insight 3.0.x• ReportADmin for ACS 1.0.x

Versions prior to those listed above, will NOT work with the new NetControl console.

If you are running a previous version, in order to use the NetControl console, you will be required to follow these steps:

• Stop all NetControl agents• Uninstall the ‘old’ plug-in application(s)• Upgrade to NetControl 3.x (service, database and console)• Reinstall the latest version of your plug-in application(s)• Start the NetControl agents

Upgrading NetControl Components

22 NetControl

To upgrade to NetControl you must upgrade the NetControl components in the following order:

• NetControl Service and SQL database• NetControl Console

Upgrading the NetControl Service and SQL DatabaseYou must first upgrade the NetPro NetControl Service and SQL database.

To upgrade the NetControl Service and SQL Database:

1. Close all NetControl consoles.

2. Run the NetPro NetControl Server.msi on the computer where the service is currently installed. Select the Next button.

3. On the License Agreement page, accept the terms of the agreement and select the Next button to continue.

4. On the Service Logon Information page, enter the login credentials for the user account that the NetControl service will run as. Select Next to continue.

5. On the Ready to Install page, select the Install button.

6. After the files are updated, select the Finish button.

7. After the files are updated, you must upgrade the database. On the Database Configuration dialog select the Upgrade button.

NOTE: All of the fields on the Database Configuration dialog are grayed out and cannot be modified.

8. Select OK after the database is successfully upgraded.

Best Practice RecommendationPrior to starting the upgrade, it is highly recommended that you backup your NetControl database and any other databases used by the plug-in applications you have deployed.


NetControl 23

Upgrading the NetControl ConsoleOnce the NetControl service and SQL database have been successfully upgraded, you can upgrade the NetControl console(s).

To upgrade the NetControl Console:

1. On any computers where a NetControl console is installed, run the NetPro NetControl Console.msi. Select the Next button.

2. On the License Agreement page, accept the terms of the agreement and select the Next button to continue.

3. On the Ready to Install page, select the Install button.

NOTE: If you get a warning message stating that another installation is in progress, select Retry. Depending on the installation in progress, you may be required to select the Retry button multiple times before the install can proceed.

4. After the files are updated, select the Finish button.

When the NetControl console is first launched after the upgrade, NetControl will reload all the plug-in applications into the NetControl architecture.

NOTE: NetControl Agents deployed in your environment are updated automatically.


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Chapter 5: Removing NetControl Components

Best practice is to remove the NetControl components in the following order:

• NetControl Agents• Any licensed NetPro applications

• NetControl Console

• NetControl Service

The Microsoft Outlook extension (if deployed) can be removed at any time independent of any of the NetControl components.

This chapter provides the procedures for removing these components, including general steps for removing licensed NetPro applications. Before removing any licensed NetPro applications, please refer to the documentation for each individual application for any additional steps/guidelines regarding the removal of that application.

Removing NetControl AgentsYou can only remove deployed agents using the NetControl console. You cannot remove agents using any other method.

To remove agents:

1. Log on to the NetControl console.

2. Select the Resources button in the navigation pane and select the Agents node in the explorer view.

3. Right-click an agent in the agents list and select Stop.

4. Once the status reads Offline, right-click the agent again and select Remove.

Alternatively, select the agent in the agents list and select the Remove tool bar button.

5. Repeat steps 3 and 4 to remove all the deployed NetControl agents.

After all the agents are removed, you can proceed to uninstalling deployed NetPro applications.

Removing NetControl Components

26 NetControl

Removing Licensed NetPro ApplicationsUse the individual application’s .exe file to remove the plug-in from the NetControl platform.

NOTE: Before removing any licensed NetPro applications, please refer to the documentation for each individual application for any additional steps/guidelines regarding the removal of that application.

To remove licensed NetPro applications:

1. Double-click the application’s .exe file.

2. From the package deployment application, select the server from which the application is to be removed.

3. Select the Remove button.

4. On the Confirm Removal dialog, select Yes.

5. On the Package Removal dialog, select OK.

6. Back on the package deployment application dialog, use the Close button to close the dialog.

Removing the NetControl ConsoleYou can use either the NetControl Console.msi file or the Windows Add or Remove Programs application to uninstall the NetControl console.

To remove the NetControl Console using msi file:

1. Double-click the NetPro NetControl Console.msi file to launch the InstallShield wizard, which will allow you to modify, repair or remove the console.

2. On the Welcome page, select Next to continue to the Program Maintenance page.

3. The Program Maintenance page provides options to Repair or Remove the program. Select Remove, then select Next to continue to the Remove the Program page.

4. Select the Remove button to remove the program from your computer. The Uninstalling NetPro NetControl Console page will display.

5. Once the InstallShield Wizard Completed page displays, select Finish to close the wizard.

To remove the NetControl Console using Windows Add or Remove Programs:

1. From the Start menu, select Start | Control Panel | Add or Remove Programs.

2. From the programs listed, select the NetPro NetControl Console component and select the Remove button:

3. When completed, close the Add or Remove Programs application.


27 NetControl

Removing the NetControl ServiceAfter removing the console, you can then remove the NetControl service. You can use either the NetPro NetControl Server.msi file or the Windows Add or Remove Programs application to uninstall this service.

To remove the NetControl Service using the msi file:

1. Double-click the NetPro NetControl.msi file to launch the InstallShield wizard, which will allow you to modify, repair or remove the service.

2. On the Welcome page, select Next to continue to the Program Maintenance page.

3. The Program Maintenance page provides options to Repair or Remove the program. Select Remove, then select Next to continue to the Remove the Program page.

4. Select the Remove button to remove the program from your computer. The Uninstalling NetPro NetControl page will display.

5. Once the InstallShield Wizard Completed page displays, select Finish to close the wizard.

To remove the NetControl Service using Windows Add or Remove Programs:

1. From the Start menu, select Start | Control Panel | Add or Remove Programs.

2. From the programs listed, select the NetPro NetControl Server component and select the Remove button.

3. When completed, close the Add or Remove Programs application.


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Appendix A: Managing NetPro ProductLicenses

NetControl includes a License Manager to help manage product licenses for NetPro applications that build on the NetControl platform. You can add an updated license or remove a license that appears in the NetPro NetControl License Manager.

Adding a LicenseUse the Add feature in the NetPro NetControl License Manager to:

• Upgrade an evaluation license to a production license• Extend your current production license (adding more users or more time)• Add a feature component to an existing application• Upgrade from one version to the next for your NetPro applications

NOTE: Before getting started, ensure that you have the license file or the email that contains the licensing information. Your NetPro representative will send your license information as a file attachment in an email or as text in the email.

Managing NetPro Product Licenses

30 NetControl

To add a NetPro product license:

1. Select Programs | NetPro | NetControl | License Manager to launch the NetPro NetControl License Manager.

NOTE: Every deployed NetPro application that builds on the NetControl platform must be licensed; therefore, there may be other NetPro applications displayed in the list.

2. Click the Add button to open the Enter License Data dialog to add a new or updated product license.

3. Use the Browse button to locate the license file. Copy and paste the licensing text into the box on the Enter License Data dialog.

4. Select the OK button to close the dialog and return to the NetPro NetControl License Manager dialog. The application name, the company the application is licensed to and the expiration date for the license are displayed. Evaluation licenses always contain an expiration date.


NetControl 31

NOTE: If you are upgrading a NetPro application, a message may be displayed indicating that there is an existing license. Select OK on the message dialog to overwrite the existing license for that specific application.

NOTE: If you try to add a license that has already expired, an error message is displayed. The license cannot be added. Select OK to close the error message dialog.

5. Select the Close button to close the NetPro NetControl License Manager.

Removing a LicenseYou can remove a product license using the NetPro NetControl License Manager.

To remove a NetPro product license:

1. Select Programs | NetPro | NetControl | License Manager to launch the NetPro NetControl License Manager.

2. Select the license that you want to remove.

3. Click the Remove button.

4. Click Yes to confirm that you want to remove the license.

5. Click the Close button to close the NetPro NetControl License Manager.

NOTE: Removing a license file using the License Manager does NOT uninstall the associated application; however the application will no longer operate without a valid license.


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Appendix B: Installing the Outlook Extensionfor Workflow

The Microsoft Outlook extension that ships with NetControl allows you to manage workflow items using your Microsoft Outlook client. By deploying this package, all options available in the Workflow pane of the NetControl console are made available in Outlook. For example, you can review, approve and cancel workflow items through your Outlook client.

To install the Microsoft Outlook Extension:

1. Install the NetControl console on the machine where the user’s email client is installed and run the NetPro NetControl Outlook Extension.msi from this same computer. The Outlook extension msi file can be found in the Outlook Extensions folder in the Install directory.

2. Running this msi file will launch the NetPro NetControl Outlook Extension wizard which will step you through the installation process.

3. On the Welcome screen, select Next to continue.

Installing the Outlook Extension for Workflow

34 NetControl

4. On the Outlook Folder Name screen, enter the name of the folder to be displayed in the Folder List in Outlook. NetControl is entered by default. Then select Next to continue.

5. On the Ready to Install the Program screen, select the Install button.


NetControl 35

6. On the Wizard Completed screen, select Finish to close the wizard.

7. Once installed, open Microsoft Outlook. Select the NetControl node in the left-hand pane.

If the NetControl node is not displayed in the left-hand pane, select the Folder List icon at the bottom of the Outlook navigation pane.


36 NetControl

8. The NetPro NetControl Connection dialog will be displayed allowing you to select the server where the NetControl service is installed.

9. Use the drop-down arrow to select the server and select the Connect button. The workflow tasks will be displayed in the right-hand pane of your Outlook client.


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Index

A

Adding a license 29

C

Configuring the database 13Connecting to the NetControl Console 19

D

DatabaseConfiguring 13Upgrading 22

Deploying NetPro Applications 17

H

Hardware RequirementsNetControl Agents 4NetControl Console 2NetControl Service 3

I

Installation Overview 5Installing

NetControl Console 15NetControl Service 9Outlook extension 33

L

License Agreement pageNetControl Console 16NetControl Service 10

License Manager 29adding a license 30removing a license 31

LicensingNetControl 11NetPro Applications 18

M

Managing NetPro Product Licenses 29Microsoft Outlook Extension 33

N

NetControl AgentsPermissions 4Removing 25Requirements 4SQL Server Permissions 5System Overview 5

NetControl ConsoleConnecting to 19Installing 15Permissions 2Removing 26Requirements 2SQL Server Permissions 3System Overview 5Upgrading 23

NetControl License Manager 29NetControl Service

Installing 9Permissions 3Removing 27Requirements 3SQL Server Permissions 4System Overview 5Upgrading 22

NetProCustomer Portal 6Professional Services 7Technical Support 7

NetPro NetControl Console.msi 5, 15NetPro NetControl License Manager 29NetPro NetControl Outlook Extension.msi 33NetPro NetControl Server.msi 5, 9

Index

38 NetControl

O

Outlook Extension 33

P

PermissionsNetControl Agents 4NetControl Console 2NetControl Service 3

Product License page 11

R

Ready to Install the Program pageNetControl Console 16NetControl Service 12

RemovingLicensed NetPro Applications 26NetControl Agents 25NetControl Console 26NetControl Service 27NetPro Product License 31

Requirements 2

S

Service Logon Information page 12Software Requirements

NetControl Agents 4NetControl Console 2NetControl Service 3

SQL Server PermissionsNetControl Agents 5NetControl Console 3NetControl Service 4

System overview 5

T

Technical Support 7Turbo Charged website 6

U

UpgradingNetControl Console 23NetControl Service 22SQL Database 22

User account rightsInstalling NetControl 9

W

Worklfow Outlook Extension 33

Index